167 Spring Street, Hot Springs, VA 24445
For more information about senior living options: (844) 490-3973
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The facility was very clean and the staff was extremely friendly and helpful. The White Sulphur Springs Center was very clean, and the nurses were nice and kind. This facility has a friendly atmosphere, and the employees seem to care about their patients. The staff at this center go above and beyond for the residents. The staff are among the most caring anyone could ask for and they go above and beyond to meet residents' needs. The staff here are excellent, always compassionate and dedicated to their patients. Great staff who always communicate what's going on and ensure the patient is well cared for. The staff at White Sulphur Springs Center go above and beyond the expected. Genesis in WSS has been amazing to their grandmother; the staff are prompt to meet her needs and keep the facility clean and safe. During the pandemic, the staff across departments went over and beyond to ensure communication with families.
The grandfather was often left unattended for long periods, with insufficient staff on the floor to care for residents. He wasn't dressed properly and developed bedsores during his short stay. The staff didn't seem caring or attentive, and his personal clothes were not returned to his room. The facility smelled bad, was not clean, and gloves and masks weren't worn with no apparent hand washing; doctors' orders were not followed. The DON reportedly said that doctors' orders did not have to be followed. Nursing staff were rude, and many residents looked untidy and dirty; the mother was not showered as requested and developed a rash. The facility charged about 13,000 per month but did not provide adequate care. Medical power of attorney was not properly notified and doctor-ordered restrictions were ignored.The Springs Nursing Center in Hot Springs, VA is best suited for families seeking a warm, resident-centered environment where staff are frequently described as kind, patient, and approachable, and where the facility generally reads as clean and orderly. It works best for residents whose families can stay engaged and monitor day-to-day care, and for those who prioritize personal connections with caregivers and a positive social atmosphere. It is not ideal for families needing consistently meticulous adherence to medical orders, rapid rehabilitation progress, or uniformly flawless operations. Those with high expectations for strict protocol compliance or for rapid, uninterrupted therapy should realistically consider alternatives.
A core strength favored by many reviewers is the staff's demeanor and the overall ambiance. Numerous accounts praise compassionate nurses, CNAs, and activity staff who go the extra mile to make residents feel welcome, safe, and engaged. The building's cleanliness and certain well-maintained aspects, like shared spaces and an indoor courtyard, contribute to a sense of livability and dignity. When families can connect regularly and observe care routines, the atmosphere can feel supportive and reassuring, and reactions from residents often reflect a positive sense of belonging.
Yet significant concerns recur across a substantial portion of reviews, and those concerns cannot be dismissed. Critical gaps in care are described repeatedly: residents left unattended for long periods, inadequate bedside care, and results such as bedsores or missed personal belongings. Reports of not following doctor orders, delayed or incomplete rehabilitation, and inconsistent showering or hygiene practices underscore a troubling inconsistency in medical and daily-care execution. Complaints about odor, cleanliness lapses, and broken or poorly maintained equipment further erode confidence in steady, reliable care. Communication missteps - especially around medical power of attorney and care directives - add another layer of risk for families relying on clear, timely information.
These contrasting realities force a practical calculus: the pros can offset a great deal for families who can be present, advocate assertively, and tolerate variability in day-to-day performance. For residents who simply need a pleasant environment and access to friendly staff, with occasional strong interactions and routine supervision, The Springs can deliver. However, for those whose primary needs center on consistently following medical orders, timely rehabilitation, or faultless infection prevention and housekeeping, the cons accumulate quickly and may outweigh the positives. The facility's upsides are real, but the gaps are also consequential enough to matter in ongoing, long-term care decisions.
Families evaluating this community should prepare a focused visit plan. Ask for a candid discussion with the director or administrator about staffing ratios, especially on nights and weekends; request recent incident and corrective action reports related to care, hygiene, and wound management; and verify how therapy is scheduled, documented, and adjusted if progress stalls. Observe how staff interact with current residents during peak hours, and map out a clear care plan with documentation of who is responsible for daily tasks, medication administration, and communication with medical power of attorney. Inquire about room options, privacy considerations, and ongoing maintenance issues - these details profoundly affect daily quality of life and long-term satisfaction.
In the end, The Springs Nursing Center stands as a viable option for families prioritizing a caring, approachable staff and a clean, navigable environment, with the caveat that substantial vigilance will be necessary. It can be a strong match for short- to mid-term stays where family oversight is feasible and where rehabilitation expectations align with what the center reliably delivers. For residents requiring stringent adherence to medical orders, rapid or consistent rehab progress, or flawless maintenance and hygiene, alternatives with stronger, more predictable records in those domains should be pursued. A careful, structured visit and a clear set of expectations will determine whether this community truly serves the long-term care goals at hand.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Springs Nursing Center in Hot Springs, VA is a vibrant and comprehensive assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community aims to provide a comfortable and fulfilling environment for seniors to thrive in.
Residents at The Springs Nursing Center can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. The community also offers fully furnished accommodations with private bathrooms, allowing residents to feel at home. There are also outdoor spaces and a garden where residents can relax and enjoy nature.
The dining experience at The Springs Nursing Center is top-notch with restaurant-style dining and special dietary restrictions catered to. Meal preparation and service are provided along with assistance with diabetes diet management. Residents have the option to dine in a communal dining room or in the privacy of their own kitchenette.
In terms of care services, the community provides 24-hour call system and supervision to ensure the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is handled by trained staff members, ensuring that residents are taking their medications properly. A mental wellness program is also in place to support the emotional well-being of residents.
The Springs Nursing Center prioritizes social engagement by providing concierge services for excursions and planned day trips. Fitness programs are available for those who want to stay active, as well as scheduled daily activities organized by both staff members and resident volunteers. Additionally, there are nearby pharmacies, restaurants, and places of worship for convenience.
Overall, The Springs Nursing Center is an all-inclusive assisted living community that offers exceptional amenities, personalized care services, delicious dining options, and engaging activities for its residents.
The Springs Nursing Center is located at 167 Spring Street, Hot Springs, VA 24445 in Bath County, Virginia
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