167 Spring Street, Hot Springs, VA 24445
For more information about senior living options: (844) 490-3973
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The facility was very clean and the staff was extremely friendly and helpful. The White Sulphur Springs Center was very clean, and the nurses were very nice and kind. We are so blessed for Mom to be living there. She is very happy, feels safe. Genesis in WSS has been so amazing to our grandmother; she absolutely loves the staff, and we do as well - they are prompt to meet her needs and keep the facility clean and safe. Very nice and caring employees; they feel like they are being cared for by well qualified staff. Very friendly and knowledgeable staff; the Center was clean. Great staff. They always communicate what's going on with my brother and my brother is well cared for. This facility has a friendly atmosphere; the employees are friendly and seem to care about their patients and take the time to answer questions. The staff here is excellent; they are always compassionate and they care so much for their patients, all of her needs are met and she loves the staff. Amazing staff that go above and beyond for the residents.
The grandfather was left unattended for long periods due to insufficient staffing. He wasn't dressed properly and developed bedsores during his stay. The staff did not seem caring or attentive, and his personal clothes were not returned. Doctors' orders were not followed, PPE was not worn, and there was no observed hand hygiene. The facility smelled bad and was not clean; the DON claimed they did not have to follow orders. The staff were rude and many residents looked untidy and dirty; showers were neglected. Rehabilitation services were not started promptly, taking five days, and showers were delayed. The facility did not honor doctor-ordered restrictions and would not contact the hospital to confirm them.Across a wide set of resident and family reviews, White Sulphur Springs Center emerges as a place where care experiences run the gamut - from deeply distressing neglect to heartfelt appreciation for staff and clean, well-run environments. Many reviewers describe frightening lapses in basic care - unattended residents, poor dress and personal presentation, and even bedsores - while others recount compassionate, attentive staff and a facility that feels safe and well kept. The contrasts are striking and persistent, suggesting a facility whose performance may vary by shift, department, or circumstance.
Several families describe abrupt, disconcerting stays with their loved ones, sometimes as short as a few weeks. One account details a 20-day stay during which the grandfather was left unattended for long periods, with staff pushed too thin to provide consistent care. The reviewer paints a picture of staffing shortages on the floor, residents not dressed properly, and the development of bedsores after a brief stay. Personal items and clothes were reportedly mislaid or not returned, forcing families to retrieve and replace what should have stayed with the resident. In short, the experience felt neglectful and impersonal, leaving the reviewer wary of recommending the facility to others.
Other reviewers echo similar concerns about safety and basic medical adherence. There are reports that doctors' orders were not followed, that personal protective equipment was not worn, and that there was little evidence of proper hand hygiene. The facility was described as smelling unpleasant and not clean, with some staff and even a director of nursing questioned for their attitudes toward following orders. Rudeness and a perceived lack of empathy among staff further colored these negative experiences, and one reviewer noted that a resident's skin problems, such as a rash under the breast, emerged in a setting where showers and hygiene were inconsistently provided. The sense conveyed is one of systemic gaps in standard medical and caregiving practices, compounded by communication challenges with social work and administrative staff.
Financial concerns and policy anxieties also surface in the reviews. Some critics point to the monthly cost - cited as around $13,000 - arguing that high prices should come with higher standards of care, yet some residents felt they did not receive that level of care regardless of payer type (private, Medicaid, or Medicare). There are also concerns about who is informed or involved in critical decisions; for instance, there are mentions of medical power of attorney issues and failure to relay or respect restrictions set by doctors, which compounds worries about safety and autonomy for residents.
Amid the darker portraits, there are clearly positive threads that run through another segment of the feedback. Several reviewers describe a facility that is clean, welcoming, and staffed by caring individuals who go above and beyond. The staff environment is repeatedly highlighted as friendly, patient, and helpful, with particular emphasis on communication with families. Some families share stories of staff members who made meaningful connections - caring nurses and CNAs who listen, answer questions, and respond promptly to residents' needs. Praise is also directed toward specific team members, such as an Activities Director named Rita, who helps keep a loved one engaged and improves quality of life, and to various nurses, aides, custodians, cooks, and therapists who contribute to an overall sense of care and community.
Rehabilitation experiences vary as well. A few reviewers recount positive rehabilitation outcomes, noting times when a loved one showed progress and felt supported by a capable therapy team. However, other accounts report that rehabilitation was slow to start or not effectively delivered, leaving residents with limited mobility and little improvement by the time they returned home. The inconsistency is striking: in some cases, family members felt reassured by the rehab staff and the progress seen; in others, the absence or inadequacy of therapy left families frustrated and their loved ones still struggling with basic mobility.
The physical environment itself receives mixed descriptions. On the one hand, several reviews praise cleanliness and a welcoming atmosphere, with calls out for well-maintained common areas and a feature such as an indoor courtyard that provides residents with fresh air and Vitamin D. On the other hand, some reviewers describe persistent odors, dirty conditions, or systemic maintenance problems - ranging from malfunctioning kitchen equipment and hood ventilation to dishwashers not meeting safety temperatures. These conflicting impressions suggest that the facility's physical state may be uneven, depending on location, time, or the particular maintenance and housekeeping crew on duty.
Overall, the narrative that emerges is not one-note. There are heartfelt commendations for staff who demonstrate genuine care, empathy, and communication, and there are alarming reports of neglect, unmet doctor orders, and hygiene lapses that worry families and invite scrutiny. Several reviewers express gratitude for the moments when a loved one felt safe, valued, and well cared for, often highlighting personal interactions that made a meaningful difference. At the same time, others warn prospective families to proceed with caution, to visit regularly, and to insist on clear, documented care plans and consistent adherence to medical directives.
In the end, White Sulphur Springs Center appears to be a place of strong contrasts. For some residents and families, it represents a supportive, clean, and compassionate community where staff go the extra mile to ensure comfort, safety, and engagement. For others, it stands as a cautionary tale of under-staffing, inconsistent care, and lapses in basic hygiene and medical protocol. The reviews collectively suggest that ongoing attention to staffing ratios, adherence to doctor orders, transparent communication, and consistent maintenance could significantly influence the experience for residents and their families, tipping the balance toward a safer, more consistently positive environment.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Springs Nursing Center in Hot Springs, VA is a vibrant and comprehensive assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community aims to provide a comfortable and fulfilling environment for seniors to thrive in.
Residents at The Springs Nursing Center can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. The community also offers fully furnished accommodations with private bathrooms, allowing residents to feel at home. There are also outdoor spaces and a garden where residents can relax and enjoy nature.
The dining experience at The Springs Nursing Center is top-notch with restaurant-style dining and special dietary restrictions catered to. Meal preparation and service are provided along with assistance with diabetes diet management. Residents have the option to dine in a communal dining room or in the privacy of their own kitchenette.
In terms of care services, the community provides 24-hour call system and supervision to ensure the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is handled by trained staff members, ensuring that residents are taking their medications properly. A mental wellness program is also in place to support the emotional well-being of residents.
The Springs Nursing Center prioritizes social engagement by providing concierge services for excursions and planned day trips. Fitness programs are available for those who want to stay active, as well as scheduled daily activities organized by both staff members and resident volunteers. Additionally, there are nearby pharmacies, restaurants, and places of worship for convenience.
Overall, The Springs Nursing Center is an all-inclusive assisted living community that offers exceptional amenities, personalized care services, delicious dining options, and engaging activities for its residents.
The Springs Nursing Center is located at 167 Spring Street, Hot Springs, VA 24445 in Bath County, Virginia
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