Hillsville Health & Rehab Center in Hillsville, VA
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222 Fulcher Street, Hillsville, VA 24343
For more information about senior living options: (844) 490-3973
The administrator and the entire staff are compassionate and caring. The facility is beautiful and the staff are wonderful. The staff are great to work with and very helpful. The care provided has been exceptional and residents are content. It is a smaller 60-bed facility that allows for more individualized attention. The staff are extremely friendly and informative. The facility is highly recommended for long-term or short-term rehab. Charlie Smith is an amazing administrator. All staff have been amazing, with the director and the team showing love, compassion, and humor. The facility is very clean and attends to small comforts for residents. The physical therapy is excellent and daytime staff are attentive and helpful. The team is dedicated to caring for residents and goes above and beyond.
The family reported that a resident could not feed herself, staff would not feed her, and she remained wet, with the family ultimately taking her home after 22 days. A resident was left to fall and develop bed sores due to staff inattention. A relative claimed staff did not respond when a resident pressed the call light, and the resident died in the doorway waiting for help. A family member alleged that the facility withheld the resident’s clothing and treated belongings as if they were being sold in a yard sale. A reviewer saw serious negligence and a lack of priority in caring for a family member who wanted to go home. The review alleged that staff focused on cell phones instead of attending to residents, leading to slow or inadequate care, including meals. Bad management was cited as an issue at the facility.Hillsville Health & Rehabilitation Center is best suited for families seeking a small, community-oriented setting where the emphasis is on personal attention, hands-on rehab, and a warm, home-like atmosphere. The 60-bed facility tends to draw residents who want frequent interaction with staff and a sense of being known by name. The rehab track in particular stands out: several families recount excellent physical therapy and a clear path toward discharge home after surgery or a short-term stay. For long-term residents who value stable relationships with caregivers and a lively calendar of activities, Hillsville can feel like a welcoming, almost family-run community. In short, this is the place to consider if the priority is intimate, relationship-centered care and robust rehab in a compact, accessible setting.
That clarity, however, comes with important caveats. Families should consider alternatives if the expectation is consistently incident-free operation with flawless, near-constant assistance in every moment of need. A subset of reviews presents significant concerns about management, staffing responsiveness, and basic safety. Some families report delays in help, gaps in feeding assistance, and even situations where residents were left unattended or suffered preventable outcomes. A few accounts describe operational lapses, such as mislaid belongings or a perception that staff time is diverted to devices rather than residents. These reports do not define every shift, but they signal a reality that may matter for anyone requiring intensive, 24/7 oversight or highly consistent care protocols.
The core strengths of Hillsville, the compassionate staff, the intimate setting, and the focused rehab program, often offset the drawbacks for many residents. Multiple reviews praise the administrator and nursing team for warmth, approachability, and a willingness to go the extra mile. The small size appears to foster stronger visibility of residents’ needs and more personalized attention, with families highlighting not just clinical skill but the little acts of kindness that define day-to-day care. The home-like atmosphere, combined with diverse activities and a staff that makes residents feel valued, creates a sense of belonging that can be hard to find in larger facilities. When rehabilitation is the primary goal, the documentation of excellent physical therapy and proactive coordination of doctor visits and notary services underscores a practical pathway to discharge and independence.
Yet the most serious concerns cannot be dismissed. Instances described in reviews include accusations of neglect in critical moments, insufficient feeding assistance, and bed-bound residents experiencing preventable discomfort. A recurring theme is the perception that not all staff were equally engaged, with some reviewers noting distractions or a focus on non-care tasks during peak meal times. In some cases, families encountered what they perceived as misaligned priorities, cell phones or social media distractions taking precedence over timely, attentive care. These episodes matter, especially for residents who require constant monitoring, complex wound care, or vigilant safety practices. They do not necessarily define the facility, but they do establish a risk profile that must be weighed.
Pros that consistently show up in reviews, good therapy outcomes, strong interpersonal warmth from many caregivers, and meaningful daily interactions, are the most persuasive reasons to choose Hillsville when the resident’s needs align with what the center does well. The rehab emphasis translates into tangible progress for many residents, while the small, close-knit environment enables staff to notice subtle changes in condition, coordinate with families, and tailor activities to individual interests. The presence of long-standing staff relationships, a respected administrator like Charlie Smith, and accessible services such as notary support add practical benefits that help residents move through recovery with less friction. For families prioritizing active engagement, social connection, and a sense of community, Hillsville delivers.
In deciding whether this community is the right fit, consider the resident’s care needs against the facility’s realities. If the plan centers on short-term rehab or ongoing, relationship-driven care in a calm, neighborly setting, Hillsville can be a strong match. If the resident requires high-intensity medical oversight, rapid escalation of care, or an environment with consistently flawless execution and minimal risk of oversight gaps, it may be wise to compare with larger facilities known for higher nurse-to-patient ratios and more rigid clinical protocols. Prospective families should visit with questions in hand: ask about staffing schedules, response times for call bells, whether meals and feeding assistance have been reliable on recent shifts, and how management addresses concerns when problems arise. Also probe the facility’s safety history, housekeeping standards, and how belongings are safeguarded.
Ultimately, Hillsville Health & Rehabilitation Center earns trust where rehab and personal connection matter most, but it requires a careful alignment of needs and realities. The best decision hinges on balancing the undeniable warmth and effective therapy against the reported concerns about management and consistency. For families who can accept a potential trade-off in oversight for a stronger sense of community and highly personalized attention, Hillsville offers a compelling, practical choice. For others, particularly those needing relentless, 24/7 diligence or highly stringent risk management, the search should continue with a clear checklist and, if possible, direct conversations with the administrator, current residents’ families, and frontline staff to validate whether the care culture and workflows truly match the resident’s expectations.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hillsville Health & Rehab Center in Hillsville, VA is an assisted living community that offers a wide range of amenities and care services to promote the well-being and comfort of its residents. The facility features a beauty salon, allowing residents to easily access grooming and styling services. Each room is equipped with cable or satellite TV for entertainment purposes.
Transportation is made convenient with community-operated transportation services available for non-medical purposes as well as coordination for medical appointments. Residents can utilize the computer center and Wi-Fi/high-speed internet to stay connected with loved ones or engage in online activities.
Meals are served in a dining room with restaurant-style dining, ensuring residents enjoy delicious and nutritious food prepared by staff members. Special dietary restrictions are accommodated to meet individual needs.
The facility provides various recreational activities to keep residents engaged and entertained. A fitness room allows them to participate in physical exercises, while a gaming room adds an element of fun and competition. The outdoor space offers an opportunity for relaxation or socialization amidst a pleasant natural environment. A small library is available for those who enjoy reading.
Housekeeping services ensure that residents' living spaces remain clean and comfortable at all times. Apartments are fully furnished, providing a hassle-free move-in experience. Private bathrooms offer convenience and privacy.
In terms of care services, 24-hour call systems guarantee immediate assistance when needed while round-the-clock supervision ensures resident safety. Trained staff members provide assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures proper administration of medications according to each resident's needs. A mental wellness program supports emotional well-being.
The community also prioritizes the convenience of its location by having nearby pharmacies, physicians, restaurants, places of worship, and hospitals accessible for easy access to healthcare services or social activities.
Overall, the Hillsville Health & Rehab Center offers a comprehensive range of amenities and care services designed to promote the physical, emotional, and social well-being of its residents in a comfortable and supportive environment.
Hillsville Health & Rehab Center is located at 222 Fulcher Street, Hillsville, VA 24343 in Wythe County, Virginia
Hillsville Health & Rehab Center on seniors.fyi includes 5 photos including images showing dining, interior, grass, trees, outdoor, garden, landscaping, table settings, and more.
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