Hillsville Health & Rehab Center in Hillsville, VA
Save222 Fulcher Street, Hillsville, VA 24343
For more information about senior living options: (844) 490-3973
The staff is caring and friendly. It has a home-like atmosphere with lots of activities for residents. The staff are wonderful, kind, and compassionate. Charlie Smith is an amazing person. The facility is clean and attentive to small, meaningful details that show care. The physical therapy is excellent. The team has gone above and beyond, and families highly recommend this facility.
The staff allegedly held onto the resident's new clothing and withheld some older items. The staff would not feed a resident who could not feed herself, leaving her wet and leading to the family taking her home after 22 days. The staff would not respond when help was requested, and the uncle died in the doorway trying to get assistance. There were claims of serious negligence toward a diabetic resident, with delays and a lack of priority in the resident's comfort and discharge. Staff were observed focused on cell phones rather than attending to residents, causing delays in meals and overall care. Bad management was noted.Hillsville Health & Rehab Center is best suited for families seeking a warm, home-like setting where residents receive attentive, hands-on care and an active, social daily life. It works well for seniors who benefit from personal interaction, regular family visits, and rehabilitative treatment after a short hospital stay. The community delivers a personal touch that translates into meaningful routines, not a sterile institutional feel. However, it is not ideal for those requiring ironclad risk management, flawless accountability, or the most modern facility design. For residents with complex medical needs or a history of rapid decline, alternative communities with stronger safety nets and tighter oversight should be considered.
The strongest, most reliable positives center on compassionate, engaged staff. Reviewers consistently describe a caring, friendly environment where caregivers treat residents with respect and genuine warmth. Leadership around the director - particularly Charlie - receives frequent praise, with praise extended to social workers, admissions teams, nursing staff, and activities teams. The home-like atmosphere is reinforced by thoughtful daily touches and a willingness to tailor experiences to resident preferences, from personalized meals to meaningful activities. Cleanliness and attention to small comforts - such as routine care that goes beyond basic tasks - reinforce a sense of dignity and belonging for residents.
Therapy and rehabilitative care emerge as standout strengths. Several accounts highlight high-quality physical therapy and attentive daytime staffing that supports recovery, mobility, and participation in activities. The willingness to coordinate outside needs - doctor visits, notary services, and flexible scheduling - helps families feel connected and informed. Food quality is described as mostly solid, with the kitchen able to accommodate preferences, contributing to overall satisfaction. The combination of strong rehab services and a compassionate staff culture makes Hillsville a plausible choice for short-term rehab or post-acute needs where personal engagement matters as much as clinical outcomes.
Yet serious concerns do intrude, and they cannot be dismissed. A subset of reviews recount distressing incidents of neglect-like care: residents not fed adequately, lingering bedsores, and delays in assistance that left families feeling unsafe. There are accounts of staff not responding quickly during urgent moments, with at least one report describing a resident who died after not receiving timely help. Additional criticisms point to management and staffing culture - perceived overreliance on personal phone use during shifts, inconsistent responses to emergencies, and questions about how belongings are handled. The facility's dated physical plant and accessibility challenges for wheelchair users further complicate the picture. Taken together, these are not fringe concerns; they signal tangible risks that require close scrutiny.
This combination creates a clear decision calculus. For families prioritizing warmth, genuine connection, and rehabilitation-focused care, Hillsville can deliver a highly satisfying experience when staffing is responsive and safety systems are consistently functioning. However, the gravest safety and management concerns cited by some families cannot be ignored, especially for residents with high medical needs, mobility challenges, or cognitive impairment requiring constant monitoring. In such cases, alternatives with stronger incident-tracking, safer staffing patterns, and more robust oversight may offer greater peace of mind. The best fit hinges on balancing the, at times, exceptional relational care and rehab strengths against the real risk of inconsistent management and safety gaps.
To move from consideration to decision, approach Hillsville with a clear, data-driven mindset. Visit with a critical eye: observe meal service flow, watch how quickly aides respond to call lights, and speak with both leadership and frontline staff about daily pressures and common concerns. Request a focused tour of rehabilitation areas, safety features, and accessibility, and obtain copies of care plans, staffing ratios, and incident logs. If safety, timely responsiveness, and accountable governance are non-negotiables, compare Hillsville with nearby facilities known for stronger safety records and steadier management. For the right resident - one who prizes a warm, engaging atmosphere and meaningful rehab - the center can be a great fit; for others, pursuing alternatives may yield greater consistency, fewer risk factors, and longer-term security.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hillsville Health & Rehab Center in Hillsville, VA is an assisted living community that offers a wide range of amenities and care services to promote the well-being and comfort of its residents. The facility features a beauty salon, allowing residents to easily access grooming and styling services. Each room is equipped with cable or satellite TV for entertainment purposes.
Transportation is made convenient with community-operated transportation services available for non-medical purposes as well as coordination for medical appointments. Residents can utilize the computer center and Wi-Fi/high-speed internet to stay connected with loved ones or engage in online activities.
Meals are served in a dining room with restaurant-style dining, ensuring residents enjoy delicious and nutritious food prepared by staff members. Special dietary restrictions are accommodated to meet individual needs.
The facility provides various recreational activities to keep residents engaged and entertained. A fitness room allows them to participate in physical exercises, while a gaming room adds an element of fun and competition. The outdoor space offers an opportunity for relaxation or socialization amidst a pleasant natural environment. A small library is available for those who enjoy reading.
Housekeeping services ensure that residents' living spaces remain clean and comfortable at all times. Apartments are fully furnished, providing a hassle-free move-in experience. Private bathrooms offer convenience and privacy.
In terms of care services, 24-hour call systems guarantee immediate assistance when needed while round-the-clock supervision ensures resident safety. Trained staff members provide assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures proper administration of medications according to each resident's needs. A mental wellness program supports emotional well-being.
The community also prioritizes the convenience of its location by having nearby pharmacies, physicians, restaurants, places of worship, and hospitals accessible for easy access to healthcare services or social activities.
Overall, the Hillsville Health & Rehab Center offers a comprehensive range of amenities and care services designed to promote the physical, emotional, and social well-being of its residents in a comfortable and supportive environment.
Hillsville Health & Rehab Center is located at 222 Fulcher Street, Hillsville, VA 24343 in Wythe County, Virginia
Hillsville Health & Rehab Center on seniors.fyi includes 5 photos including images showing dining, interior, garden, landscaping, grass, trees, outdoor, decor, and more.
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