Hillsville Health & Rehab Center

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Hillsville Health & Rehab Center

222 Fulcher Street, Hillsville, VA 24343

For more information about senior living options: (844) 490-3973

3.8 from 20 reviews
5 stars
13
4 stars
1
3 stars
0
2 stars
0
1 stars
6

Skilled Nursing Facility

Overall Review of Hillsville Health & Rehab Center

Pros

  • pro The staff are caring and friendly.
  • pro Hillsville Health and Rehab has a home-like atmosphere with lots of activities for residents.
  • pro The staff have been kind and compassionate.
  • pro Charlie Smith is an amazing administrator.
  • pro The staff from the director to the nursing and activities teams are amazing and show love and compassion.
  • pro The facility is very clean and attends to the little things that matter, like keeping bird feeders full.
  • pro The kitchen staff provide thoughtful service, such as making sure residents get extra cornbread when they want it.
  • pro The physical therapy is excellent and the daytime staff are attentive and helpful.
  • pro The facility cares about residents and treats them with respect.
  • pro The team has stepped up and remained dedicated during challenging times, including COVID-19.

Cons

  • pro They held on to the new stuff and even withheld some of his older clothing.
  • pro They would not feed her; she was wet every time I went.
  • pro They let her fall and she had bed sores.
  • pro They would not come when he pushed the light for help; he died in doorway floor trying to get help.
  • pro Five of the staff were standing around in one hallway, staring at their phones while dinner was served to a crowded hallway.
  • pro There was evidence of serious negligence in situations with a diabetic patient, delaying discharge and compromising quality of life.
  • pro Bad management.

Review

Hillsville Health and Rehabilitation Center is described by many as a place with a warm, home-like atmosphere where residents are treated with care and kindness. Across several comments, families and visitors consistently highlight a sense of welcomingness, noting that there are a wide variety of activities to engage residents and keep them connected to daily life. The facility itself is often praised for its cleanliness and the attentive, personable demeanor of the staff, creating an environment that feels comfortable and supportive for both residents and their families.

A central thread in the positive reviews centers on the people who make up the staff. Reviewers repeatedly commend the caring and compassionate nature of the team, from the administrator and directorial leadership to social workers, admissions staff, nurses, CNAs, and activity coordinators. Specific examples are given of thoughtful, personalized service - such as a director who is described as wonderful, social workers who help navigate important tasks, and an activities staff that keeps residents engaged with Bingo and crafts. One guest even lauds a particular kindness from the cafeteria cook who remembered a resident's preference for cornbread, reflecting the level of attentiveness that many families associate with an upscale sense of "first-class" service.

Several accounts center on extraordinary, ongoing family involvement and the impact it has on a loved one's experience. One reviewer notes that their grandmother was a resident from November 2023 until her passing in April 2025, and that family visits were frequent - almost daily - thanks to a large and supportive family network. They describe the staff as amazing across roles - from Charlie the director to nursing staff, social workers, and activities staff - emphasizing the warmth, care, and humor they observed. This sentiment is echoed in other stories of someone's mother recovering from a fall with hip surgery and benefiting from therapy and attentive care, with notary services and regular updates to family, all contributing to a sense of well-being during a challenging period.

Others highlight the practical, day-to-day strengths that contribute to a positive experience. Physical therapy is singled out as excellent, daytime staff are commended for being attentive and helpful, and the overall experience is described as pleasant. Families appreciate being kept informed about their loved one's status and the sense that staff go the extra mile to assist with appointments and transportation to doctors' visits when needed. In short, the facility is portrayed as responsive, communicative, and oriented toward supporting residents' rehabilitation and daily life.

However, the record is not without serious concerns. A subset of reviews recount troubling instances that raise questions about neglect and mismanagement. One family describes financial misappropriation concerns, alleging that a parent's clothing and personal items were withheld or taken and later suggested as if they were part of casual yard sale activity. The reviewer explicitly warns against sending valuable or new clothing, signaling deep distrust and a fear that belongings may be mishandled. These allegations, while limited to specific individuals, stand out against the otherwise positive portrayal and serve as a cautionary note about safeguarding personal property.

More troubling accounts describe negligence and unsafe conditions. A reviewer asserts that a diabetic patient with additional medical issues was transferred to the facility as a holdover and remained there for days, with criticism aimed at the staff's people skills and a lack of timely, appropriate care intended to facilitate the patient's return home. Other family members recount serious incidents where a loved one was not fed adequately, resulting in distress and care needs not being met. There are also allegations of a resident experiencing a fall and bed sores after being left unattended, and even a death occurring in a doorway while help was reportedly delayed. These statements paint a stark contrast to the more positive experiences and raise concerns about attention, responsiveness, and safety.

There is also frustration voiced about workflow and priorities within the home. One reviewer observes staff focused on cell phones rather than resident care, noting that during a crowded mealtime, a single staff member attempted to deliver food to a long hallway while others appeared distracted. The criticism is framed as part of a broader concern about whether the staff's professional responsibilities are being upheld consistently and whether residents are receiving timely, hot meals. While they acknowledge that not all staff behave this way, the recurrent nature of the complaint suggests a systemic issue in their view that can undermine trust in the care environment.

Against this spectrum of experiences, there is a sense of leadership and resilience conveyed by some staff who have guided the facility through changes. A leadership reflection describes a building that has undergone changes over the past two years and a team that has stepped up, going above and beyond to care for Hillsville's residents, including during the challenging COVID-19 period. The message from this perspective is one of gratitude and commitment: the team's selfless acts and enduring care are foundational to the community's fond memories of the facility, even as others raise serious safety and care questions.

Overall, the collective portrait of Hillsville Health and Rehabilitation Center is mixed and nuanced. Many families recount deeply positive experiences - the presence of caring staff, the attentiveness of administrators, the cleanliness of the facility, and meaningful, personalized care that makes residents feel valued. At the same time, several alarming testimonies raise red flags about potential neglect, mismanagement, and gaps in care that can have severe consequences for residents' health and dignity. Prospective families are advised to weigh these perspectives carefully, considering both the outstanding, individualized care that many residents receive and the grave concerns raised by others about safety, nutrition, and the handling of personal belongings. In navigating these narratives, it is clear that the facility embodies both commendable dedication and areas in need of vigilant oversight to ensure consistent, high-quality care for every resident.

Features

Housing

  • 60 resident community capacity 60 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hillsville Health & Rehab Center in Hillsville, VA is an assisted living community that offers a wide range of amenities and care services to promote the well-being and comfort of its residents. The facility features a beauty salon, allowing residents to easily access grooming and styling services. Each room is equipped with cable or satellite TV for entertainment purposes.

Transportation is made convenient with community-operated transportation services available for non-medical purposes as well as coordination for medical appointments. Residents can utilize the computer center and Wi-Fi/high-speed internet to stay connected with loved ones or engage in online activities.

Meals are served in a dining room with restaurant-style dining, ensuring residents enjoy delicious and nutritious food prepared by staff members. Special dietary restrictions are accommodated to meet individual needs.

The facility provides various recreational activities to keep residents engaged and entertained. A fitness room allows them to participate in physical exercises, while a gaming room adds an element of fun and competition. The outdoor space offers an opportunity for relaxation or socialization amidst a pleasant natural environment. A small library is available for those who enjoy reading.

Housekeeping services ensure that residents' living spaces remain clean and comfortable at all times. Apartments are fully furnished, providing a hassle-free move-in experience. Private bathrooms offer convenience and privacy.

In terms of care services, 24-hour call systems guarantee immediate assistance when needed while round-the-clock supervision ensures resident safety. Trained staff members provide assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures proper administration of medications according to each resident's needs. A mental wellness program supports emotional well-being.

The community also prioritizes the convenience of its location by having nearby pharmacies, physicians, restaurants, places of worship, and hospitals accessible for easy access to healthcare services or social activities.

Overall, the Hillsville Health & Rehab Center offers a comprehensive range of amenities and care services designed to promote the physical, emotional, and social well-being of its residents in a comfortable and supportive environment.

Nearby Places of Interest

Places of Worship

  • WNLB Radio (0.2 miles)
  • First United Methodist Church of Hillsville (1 miles)
  • Southern Baptist Convention (1.1 miles)
  • Southern Baptist Convention (5.3 miles)
  • Woodlawn United Methodist Church (5.4 miles)
  • Pleasant Grove Baptist Church (5.4 miles)
  • Blue Ridge Christian Fellowship (6.9 miles)

Restaurants

  • Burger King (0.3 miles)
  • Hardee's (0.3 miles)
  • Hillsville Diner (0.5 miles)
  • Rio Grande (0.7 miles)
  • Subway (2.3 miles)
  • McDonald's (2.7 miles)
  • Shoney's (2.9 miles)

Physicians

  • Carilion Clinic Urology (0.3 miles)
  • Carilion Clinic Family Medicine - Hillsville (0.3 miles)
  • Carilion Clinic Neurosurgery (0.3 miles)
  • Twin County Family Care Center - Hillsville (0.6 miles)
  • Eye Care On The Ridge - Quenna Goad Od (0.7 miles)
  • Hugh Chatham Family Me (3.7 miles)
  • Family Medicine Of Woodlawn (3.7 miles)

Pharmacies

  • Nuckolls Drug Co. (0.6 miles)
  • Webb's Family Pharmacy (0.7 miles)
  • CVS Pharmacy (0.8 miles)
  • Galax Pharmacy (10.6 miles)
  • Walgreens (12.1 miles)
  • CVS Pharmacy (12.3 miles)
  • Tri-Area Community Pharmacy at Laurel Fork (12.7 miles)

Hospitals

  • Rehab Services Hillsville-Tcrh (0.6 miles)
  • Horizon Medical Equipment (10.6 miles)
  • Mountain High Chiropractic (11.5 miles)
  • Life Point Hospitals (12.3 miles)
  • Twin County Regional Hospital (12.3 miles)

Parks

  • Crooked Creek Fish Management Area (6.7 miles)
  • Granite Quarry Overlook (8.4 miles)
  • Shot Tower at New River Trail State Park (10.8 miles)
  • New River Trail State Park At Fries Junction (12.4 miles)
  • New River Trail (12.5 miles)
  • Mountain View Park (13.3 miles)
  • Matthews State Forest (15 miles)

Theaters

  • Twin County Cinemas III (10.7 miles)

Transportation

  • Enterprise Rent-A-Car (11.5 miles)
  • Alamo (11.5 miles)

Cafes

  • Stringbean (12.7 miles)
  • Crooked Creek Café (13.6 miles)
  • The Draper Mercantile And Trading Company (16.6 miles)

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