Twelve Oaks in Mount Airy, NC
Save1297 Galax Trail, Mount Airy, NC 27030
For more information about senior living options: (844) 490-3973
Twelve Oaks offers a compelling value for those seeking assisted living options, with monthly costs that are significantly lower than both Surry County and the wider North Carolina region. For a semi-private room at Twelve Oaks, residents are looking at a rate of $1,950, which is more than a thousand dollars less than the county average of $3,022 and approximately $1,634 below the state average of $3,584. Similarly, the studio accommodations at Twelve Oaks are priced at $2,500 - again showcasing remarkable savings compared to Surry County's average of $3,418 and North Carolina's average of $4,020. This affordability positions Twelve Oaks as an attractive option for individuals seeking quality care without the financial burden often associated with similar facilities in the area.
| Floor plans | Twelve Oaks | Surry County | North Carolina |
|---|---|---|---|
| Semi-Private | $1,950 | $3,022 | $3,584 |
| Studio | $2,500 | $3,418 | $4,020 |
Twelve Oaks is a wonderful place for seniors, offering both memory care and assisted living to meet different needs. The staff are compassionate, attentive, and professional, providing exemplary care across all roles. The Memory Care Unit provides attentive care that reassures families and supports safety. The facility is warm, welcoming, and clean, with staff who treat residents like family. The administration and leadership are highly respected and consistently focused on residents' well-being. Residents enjoy engaging activities, quality meals, and a comfortable, home-like atmosphere. The team consistently goes above and beyond to support residents and their families. Twelve Oaks is a trusted community where residents are cared for with dignity and respect. The staff work well as a cohesive team, delivering comprehensive care that meets physical and social needs. The admissions process is smooth, and the staff are helpful and communicative with families. The facility is well maintained and welcoming, with a caring culture that feels like home. Penny Haynes and the leadership are recognized for their dedication and for going above and beyond for residents.
They would not recommend the facility for any family member. The facility had mold in toilets, sinks with dirt, roaches and mice, and floors that hadn't been mopped in ages. The staff did not wear gloves, were rude, and uncaring. Call lights did not work, handrails were sticking, and there was trash behind them. Upper management was rude and unwilling to talk. There were not enough staff to run the building or care for the residents.Twelve Oaks in Mount Airy is best suited for seniors who want a warm, home-like assisted living or memory-care environment where staff treat residents like family and daily life feels purposeful. It excels for families seeking a single campus that can accommodate both memory care and standard assisted living, with an emphasis on safety, community, and meaningful activities. The strongest fit is for residents who value companionship, structured programming, and a caregiver team that prioritizes dignity and communication, rather than for those who require continuous, high-acuity medical oversight.
Those who may want to consider alternatives are primarily the families facing heavy medical or nursing needs around the clock. Twelve Oaks is not a dedicated skilled-nursing facility, and although many residents thrive there, some reviews point to situations where more intensive medical supervision would be needed, or where consistent, around-the-clock nursing support isn't the core offering. Prospective residents who demand ultra-strict cleanliness across every surface, or who must avoid any risk of staffing gaps, should verify current maintenance and clinical capabilities and compare with facilities whose primary focus is 24/7 clinical care or larger clinical staffing networks.
The facility's key strengths lie in the culture and the cadence of care. Across dozens of testimonials, Twelve Oaks emerges as a place where caring staff, long-tenured team members, and a personable leadership group create a genuine sense of home. Families repeatedly highlight the director, Penny Haynes, and a team that communicates well, coordinates activities, and stays engaged with residents' daily lives. The memory-care unit offers security measures, a spacious environment, options for independent living within a secured setting, and a robust calendar of activities - from finger painting to music and social events - that keep residents socially connected and emotionally engaged.
That strong human-centric core helps offset several legitimate criticisms found in a minority of reviews. While a handful of voices describe concerns over cleanliness, maintenance, or occasional nonresponsive behavior by individuals, the consensus among the overwhelming majority is that the community is clean, well-kept, and staffed by people who genuinely care. The area's aesthetics - well-maintained grounds, a welcoming dining room, an in-house salon, and a fenced courtyard - contribute to a feeling of safety and belonging. For families weighing risk against reward, the notable reality is that several residents have thrived for years, with consistent praise for staffing, activity leadership, and the sense that the facility is more like a large, caring family than a cold institution.
In practical terms, Twelve Oaks works best for families who want a comprehensive, people-focused care environment with predictable routines and abundant social engagement. Prospective residents should value the ability to participate in a broad activity slate, see strong family communication, and experience care that emphasizes feeding, bathing, medication management, and social needs as part of everyday life. The location's intimate size, the emphasis on a homelike atmosphere, and the depth of staff investment make it a powerful option for long-term stays and for transitions from home-based care, particularly when memory care or partnered dementia services are part of the plan.
Ultimately, a decision in favor of Twelve Oaks should come with a practical checklist: tour both the assisted-living and memory-care wings, request to meet the executive director and several long-tenured staff members, and observe a meal or activity in progress. Check the maintenance and housekeeping procedures, tour the memory-care security features, and ask for a copy of recent activity calendars and care plans. Speak with multiple families about the consistency of communication and what happens during tough days, and assess whether the tone and responsiveness align with the resident's preferences. If the priorities are companionship, stability, and a strong, attentive caregiving culture, Twelve Oaks stands out as a compelling, trustworthy choice. If the resident requires more urgent, high-level medical oversight or has stringent cleanliness expectations not fully evidenced in current operations, exploring a few alternatives with a clearer focus on clinical care or upscale amenities is warranted.
112 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Twelve Oaks in Mount Airy, NC is an assisted living community that specializes in Memory Care. The community offers a wide range of amenities to cater to the needs and comfort of its residents. With air-conditioning, fully furnished accommodations, small library, fitness room and gaming room, residents can enjoy their leisure time in a comfortable and engaging environment.
The community also provides various care services to ensure the well-being of its residents. This includes 24-hour call system and supervision for added safety, assistance with daily activities, such as bathing, dressing, and transfers. Special attention is given to residents with diabetes through a specialized diet and diabetic care services. Medication management and mental wellness programs are also offered to support the overall health of the residents.
Twelve Oaks takes pride in providing delicious meals for its residents through restaurant-style dining. Special dietary restrictions are accommodated to meet individual needs. In addition to these amenities and care services, the community organizes a variety of activities for social engagement and entertainment. Residents can participate in planned day trips, fitness programs, resident-run activities, scheduled daily activities, as well as devotional activities offsite.
The community's location is ideal with nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters and hospitals. This ensures that residents have easy access to essential services and entertainment options within close proximity.
Overall, Twelve Oaks in Mount Airy provides an assisted living experience that combines quality care with a comfortable living environment and engaging activities for its memory care residents.
Twelve Oaks offers a compelling value for those seeking assisted living options, with monthly costs that are significantly lower than both Surry County and the wider North Carolina region. For a semi-private room at Twelve Oaks, residents are looking at a rate of $1,950, which is more than a thousand dollars less than the county average of $3,022 and approximately $1,634 below the state average of $3,584. Similarly, the studio accommodations at Twelve Oaks are priced at $2,500 - again showcasing remarkable savings compared to Surry County's average of $3,418 and North Carolina's average of $4,020. This affordability positions Twelve Oaks as an attractive option for individuals seeking quality care without the financial burden often associated with similar facilities in the area.
Twelve Oaks is located at 1297 Galax Trail, Mount Airy, NC 27030 in Surry County, North Carolina
The array of features at Twelve Oaks is meticulously designed to enhance the quality of life for residents with dementia and Alzheimer's disease, addressing both their physical and emotional needs. The 24-hour supervision ensures a safe environment where trained staff can respond promptly to any changes in behavior or health, while assistance with activities of daily living--such as bathing, dressing, and transfers--promotes dignity and independence. Meal preparation and service tailored to individual dietary requirements not only nourish residents physically but also create a comforting routine. Medication management further ensures that residents adhere to their prescribed regimens, minimizing health risks. Lastly, the mental wellness program offers engaging activities tailored to cognitive abilities, fostering social interaction and cognitive stimulation that are crucial for maintaining mental acuity and emotional well-being.
Yes, Twelve Oaks allows both dogs and cats.
Twelve Oaks on seniors.fyi includes 6 photos including images showing landscaping, building, entrance, trees, nature, bedroom, rocking chairs, windows, and more.
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