Twelve Oaks

Pros

• The staff at Twelve Oaks consistently demonstrate care and attentiveness, ensuring residents' well-being and dignity.
• Residents enjoy a clean, well-maintained facility that feels like home, providing a comfortable environment for those in memory care.
• Families appreciate the supportive and knowledgeable staff, who are always available to assist with questions and needs.
• Engaging activities, such as Bingo and field trips to historic sites, contribute positively to the residents' quality of life.
• The leadership at Twelve Oaks is highly respected within the community, reflecting the facility's commitment to high-quality care.
• Residents feel happy and at home, thanks to the friendly and capable staff who foster a sense of community.
• Families express gratitude for the compassionate care their loved ones receive during challenging times.

Cons

• The amenities at Twelve Oaks are described as average to slightly below average, with basic room facilities and no kitchen options.
• One visitor noted that the rooms were clean but lacked sufficient amenities for a home-like experience.
• There was mention of residents sometimes displaying inappropriate behavior, which could be challenging for staff to manage.
• Despite overall positive impressions, one reviewer implied that the facility's amenities did not fully meet their expectations.
• A family member expressed concern about the aggressive behaviors associated with Alzheimer’s/dementia, though this was managed well by the staff.

Review

Twelve Oaks has garnered positive feedback and high praise from families of residents who have either moved in recently or have been part of the facility for several years. The consistent theme across these reviews is an emphasis on the attentive, compassionate care that residents receive from a dedicated staff. Many family members express their satisfaction with how staff not only provide medical attention but also foster an environment filled with kindness and respect for each resident's dignity. This supportive atmosphere has made families feel at ease, knowing their loved ones are receiving the best possible care during challenging times.

Several reviewers mentioned the facility's physical environment as a contributing factor to their positive experiences. Twelve Oaks is described as being clean, well-maintained, and visually appealing. Families appreciate the spacious rooms that allow for personal touches, fostering a sense of home for their loved ones. The beautiful wooded setting adds to the tranquil ambiance of the facility, providing outdoor spaces such as a fenced-in courtyard where residents can enjoy fresh air and sunshine safely. The thoughtful layout of common areas, which include living spaces equipped with games, books, and televisions, further enhances the feeling of community within this assisted living environment.

One particular review stood out from a physician visiting a family member in need of care; he expressed admiration for how well-organized and welcoming Twelve Oaks feels. His account highlighted not just the cleanliness and comfort of the facility but also emphasized that residents appeared genuinely happy and engaged in activities offered by caring staff members. He noted that during his visit to a birthday celebration for one resident, it became apparent that everyone shared strong bonds with both each other and the staff—creating what he termed “one big happy family.” Such observations underscore how important social interaction and emotional connections are in memory care settings.

The commitment of staff at Twelve Oaks has also resonated deeply with families who have experienced significant challenges regarding aggressive behaviors associated with Alzheimer's or dementia. One review mentions how a friend previously asked to leave other facilities due to unmanaged aggressive behavior found solace at Twelve Oaks. They praised how well-trained staff were able to manage difficult situations compassionately, ensuring that the resident still participated in activities despite being less responsive to his surroundings. This skillful handling demonstrates the expertise available at Twelve Oaks in addressing complex behavioral needs while maintaining dignity.

Moreover, families expressed gratitude towards specific team members like Anna B., the activity director who creates enriching programs such as Bingo nights that encourage participation among residents—not only enhancing their spirits but also allowing loved ones to bond over shared experiences. Volunteering within such initiatives seems particularly rewarding for some family members who find joy in contributing to their loved one's social life while building connections with other families facing similar circumstances.

Finally, multiple reviews reflect on personal journeys through grief following residents' passing while acknowledging how vital it was for caregivers at Twelve Oaks to provide support leading up to those moments. Family members felt grateful knowing their loved ones received comfort during difficult times until the end—even expressing heartfelt thanks when staff went above and beyond fulfilling emotional needs post-loss. Overall, these reviews encapsulate an ethos rooted in love, support, professionalism, and exceptional caregiving: all hallmarks making Twelve Oaks stand out as an exemplary choice for families seeking high-quality memory care services.

Physicians

• Rhoden Carl-Ray D MD - Novant Health Surry Medical Associates (0.5 miles)
• Medical Associates of Surry (0.5 miles)
• Northern Pediatrics (0.8 miles)
• Primary Care Of Mt Airy (1.3 miles)
• Novant Health Cardiology (2.5 miles)
• Heart & Vascular Center (2.5 miles)
• Tri-Area Community Health Clinic at Laurel Fork (15.3 miles)

Pharmacies

• Epic Pharmacies (0.6 miles)
• Health Mart Pharmacy (1.9 miles)
• Medicine Shoppe (1.9 miles)
• Tri-Area Community Pharmacy at Laurel Fork (15.3 miles)
• Webb's Family Pharmacy (17.1 miles)
• CVS Pharmacy (17.1 miles)
• Nuckolls Drug Co. (17.8 miles)

Restaurants

• JB's Nite Life (0.7 miles)
• McDonald's (1.4 miles)
• CF Jones Classic Cafe (1.5 miles)
• El Agavero Mexicano (1.9 miles)
• Pizza Hut (2.1 miles)
• Olympia Family Restaurant (2.4 miles)
• 13 Bones (2.4 miles)

Places of Worship

• Jehovah's Witnesses (0.9 miles)
• Southern Baptist Convention (2 miles)
• Woodland Baptist Church (2.4 miles)
• First Presbyterian Church (2.5 miles)
• Sanctuary (2.8 miles)
• Flat Rock Pentecostal Parsonage (3.7 miles)
• Bannertown Baptist Church (3.8 miles)

Hospitals

• Surry Community Health Center by Harborview (1.2 miles)
• Rogers Plumbing (10.5 miles)
• Rehab Services Hillsville-Tcrh (17.8 miles)

Parks

• Blue Ridge Parkway (1.6 miles)
• Riverside Park (2.4 miles)
• Granite Quarry Overlook (9.5 miles)
• Crooked Creek Fish Management Area (15 miles)

Theaters

• Creekside Cinemas (2 miles)
• Twin County Cinemas III (18 miles)

Cafes

• Pages Books & Coffee (2.3 miles)
• Crossroad Cafe (12.9 miles)