Surry Community Health And Rehab Center
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542 Allred Mill Road, Mount Airy, NC 27030
For more information about senior living options: (844) 490-3973
Surry Community Health and Rehab Center offers competitive pricing for its services compared to both Surry County and the broader North Carolina state averages. For semi-private rooms, the center charges $4,319 per month, which is notably higher than the county's average of $3,022 but slightly above the state average of $3,584. Similarly, for private rooms, Surry Community's rate is set at $4,695, exceeding both Surry County's average of $4,189 and North Carolina's average of $4,425. This pricing structure may reflect the center's commitment to quality care and specialized services offered within its facility.
| Floor plans | Surry Community Health And Rehab Center | Surry County | North Carolina |
|---|---|---|---|
| Semi-Private | $4,319 | $3,022 | $3,584 |
| Private | $4,695 | $4,189 | $4,425 |
The staff goes out of their way to make residents feel at home. The on-site beautician, Michelle Smith, keeps residents' hair looking nice and is a huge plus. The nurses, CNAs, and therapy team are caring, capable, and dedicated. Brittany at the reception greets visitors with a welcoming smile and treats families with care. The therapy team - Trevor, Vicky, and Kayla - has helped patients regain strength and walking abilities. Crystal Easter, Director of Social Services, puts apprehensions at ease and treats residents like family. Andrea Payne in the Business Office is kind, considerate, and quick to help with paperwork. The facility is very clean, and the kitchen staff provides good meals. The staff's teamwork and dedication are exemplary. Families consistently note that the staff goes above and beyond.
The billing process is insane, and a delinquent notice was sent before any invoice was received. The rehab stay was terrible, with one CNA for 30+ patients, bedpan and medication delays, and a patient staying only two days. The facility is severely short-staffed on CNAs, leading to missed showers and other basic care tasks. The workload is overwhelming due to high patient-to-nurse ratios (about 30 patients per nurse) and heavy shift demands. Medications were only given when staff got around to it, indicating unreliable care. Viewers warn not to be fooled by the facility's appearance and to seek other options.Across the board, the experiences shared about this Surry County facility reveal a place that many families value for its caring staff, strong rehabilitation services, and the sense of community it creates for residents. Numerous reviews highlight a staff culture that strives to treat residents like family, with individual caregivers going above and beyond to make daily life more comfortable and meaningful. From beauty services with a dedicated on-site stylist to the friendly faces at the front desk, the everyday moments of care are repeatedly noted as meaningful and uplifting for both residents and their visiting families.
A large portion of the praise centers on the people who work there. Families describe nurses, certified nursing assistants, and therapists who consistently show up with patience, attentiveness, and a willingness to go the extra mile. Names like Stephanie Nester, Ashleigh Slate, and Kaylee Branch come up as examples of compassionate, capable care. Similarly, Tabitha Danley and Jennifer Wilber receive repeated commendations for attentive work with aunts and clients, while Crystal Easter, the Director of Social Services, earns gratitude for easing worries and guiding families through transitions. Andrea Payne in the business office also stands out for her kindness, efficiency, and proactive follow-up on paperwork. Visitors and residents alike appreciate the therapy team - Trevor, Vicky, Kayla - whose efforts are credited with helping people regain strength and mobility, sometimes after significant health events. Bailey and Chelsea are highlighted as "rock stars" in physical therapy, inspiring patients with positive attitudes that motivate them to push toward their best.
Beyond direct caregiving, several reviewers emphasize the facility's overall environment. The campus is described as clean, organized, and well-maintained, with housekeeping doing a commendable job and the kitchen serving good meals. A welcoming, well-run front desk is repeatedly cited as a stress-reducing factor for families touring or visiting loved ones. Brittany, the receptionist, is singled out for her warm, genuine welcomes and for making visitors feel valued rather than burdensome. The combination of a pleasant dining and living environment with consistently kind and capable staff is presented as a core strength of the facility, contributing to a sense of home for residents who may be adjusting to life away from their own homes.
The positive narratives often extend beyond routine care to the broader experience of recovery and rehabilitation. Reviewers recount successful recoveries and improvements in functional status, thanks in large part to the dedication of the therapy and nursing teams. The testimonials describe not only skilled medical care but also emotional support - staff members offering comforting words and steady presence during challenging times. For families, seeing a loved one regain mobility or confidence can be the most meaningful measure of a facility's quality, and several stories describe tangible, hopeful progress facilitated by the staff's expertise and encouragement.
However, the collection of testimonials is not uniformly glowing. One strongly negative account describes a terrible experience during a mother's rehab stay, citing severe staffing shortfalls - one CNA for more than 30 patients, delays in bed pan assistance, and meds administered only when staff could manage it. This narrative emphasizes how critical understaffing and slow responses can undermine care quality, even in a facility that otherwise shows many strengths. The reviewer also notes that the patient discharged after only two days, signaling that conditions on a given shift can drastically affect the experience. Another line in the reviews alludes to billing and administrative frustrations, mentioning a delinquent notice sent before an invoice was received, which adds a sense of bureaucratic confusion alongside clinical concerns. These comments serve as reminders that operational gaps - whether staffing logistics, billing timelines, or communication - can color the overall impression of care.
Taken together, the reviews paint a multifaceted portrait: a facility with a deep reservoir of compassionate, skilled staff and a clear commitment to making residents feel at home, paired with occasional criticisms tied to staffing realities and administrative processes. For families considering care for a loved one, the prevailing message is that this is a place where dedicated professionals frequently make a meaningful difference in daily life and recovery. Still, prospective residents and their loved ones might want to schedule tours, ask pointed questions about staffing ratios on different shifts, and clarify billing practices to ensure expectations align with the realities of day-to-day operations.
Ultimately, many residents and families express gratitude for the care received, crediting individual staff members who consistently demonstrate care, competence, and a true sense of empathy. The facility's strengths lie in its people, the rehabilitative reach of its therapy teams, and the supportive, home-like atmosphere many residents experience. Yet the cautionary note about staffing strain and administrative missteps serves as an important counterbalance, underscoring that the quality of care can hinge on the availability of adequate staff and clear, timely communication.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Surry Community Health And Rehab Center is an assisted living community located in the picturesque town of Mount Airy, NC. With a range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community offers a variety of amenities to make residents feel at home. There is a beauty salon where residents can indulge in some pampering, as well as cable or satellite TV for entertainment. Community operated transportation is available for convenience, and there is also a computer center for those who want to stay connected. The dining room provides delicious restaurant-style meals, and there is also a kitchenette available for those who prefer to cook their own meals.
Residents can stay active and social by taking advantage of the fitness room, gaming room, and small library. There is also a garden and outdoor space where residents can relax and enjoy nature. Housekeeping services ensure that the community remains clean and tidy, while move-in coordination makes the transition to assisted living seamless.
Care services provided at Surry Community Health And Rehab Center include 24-hour call system and supervision for safety and security. Assistance with daily activities such as bathing, dressing, and transfers are also available. Medication management ensures that residents receive their medications on time, while special dietary restrictions including diabetes diets are accommodated.
The community offers various activities to keep residents engaged and entertained. Concierge services are available to cater to individual needs, while fitness programs help maintain physical wellbeing. Planned day trips provide opportunities for exploration and enjoyment outside of the community, while resident-run activities allow residents to take control of their own leisure time. Scheduled daily activities ensure that there is always something exciting happening within the community.
Surry Community Health And Rehab Center enjoys a convenient location with various amenities nearby. Residents have access to cafes, parks, pharmacies, physicians' practices, restaurants, places of worship, theaters, and hospitals within close proximity.
Overall, Surry Community Health And Rehab Center provides a comfortable and supportive environment where residents can enjoy an active and fulfilling lifestyle while receiving the care they need.
Surry Community Health and Rehab Center offers competitive pricing for its services compared to both Surry County and the broader North Carolina state averages. For semi-private rooms, the center charges $4,319 per month, which is notably higher than the county's average of $3,022 but slightly above the state average of $3,584. Similarly, for private rooms, Surry Community's rate is set at $4,695, exceeding both Surry County's average of $4,189 and North Carolina's average of $4,425. This pricing structure may reflect the center's commitment to quality care and specialized services offered within its facility.
Surry Community Health And Rehab Center is located at 542 Allred Mill Road, Mount Airy, NC 27030 in Surry County, North Carolina
Surry Community Health And Rehab Center on seniors.fyi includes 7 photos including images showing interior, dining, rehabilitation, building, seating area, reception, natural light, kitchen, and more.
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