Northern Surry
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830 Rockford Street, Mount Airy, NC 27030
For more information about senior living options: (844) 490-3973
In Northern Surry, the costs of room types reflect a notable premium compared to both Surry County and the broader North Carolina averages. For instance, a semi-private room in Northern Surry is priced at $4,580, significantly higher than the county's average of $3,022 and the state average of $3,584. Similarly, residents seeking private accommodations in Northern Surry can expect to pay $5,496, which surpasses the county's rate of $4,189 and the state's average of $4,425. Studio apartments also carry a higher price tag in Northern Surry at $5,954 compared to $3,418 in Surry County and $4,020 statewide. These figures suggest that while Northern Surry may offer unique advantages or amenities that justify its pricing structure, prospective residents should carefully consider their options within the surrounding areas for potentially more affordable alternatives.
| Floor plans | Northern Surry | Surry County | North Carolina |
|---|---|---|---|
| Semi-Private | $4,580 | $3,022 | $3,584 |
| Private | $5,496 | $4,189 | $4,425 |
| Studio | $5,954 | $3,418 | $4,020 |
The hospital is described as the best around, with great administration and staff. Nurses and doctors are praised for being caring, professional, and highly attentive. The OB team is lauded as amazing, with doctors who are kind, supportive, and dedicated. Families feel they are treated like family, not just patients. The surgical team is reported to perform excellent work. MRI staff (e.g., Jerry) are commended for being informative, friendly, and reassuring. Care from the ER to discharge is described as excellent and conducted by courteous, professional staff. The hospital provides exceptional care close to home. Front desk and support staff are noted as nice, helpful, and professional. The waiting area is appreciated for being quiet, with free coffee. Pediatric care is cited as the best place to have kids, with amazing nurses.
They report being treated dehumanizingly and neglected at Northern Regional Hospital, including being locked in a room while bleeding and in pain. They claim nurses laughed, mocked them, and spread false allegations that they had been "running through the woods high on mushrooms." They allege pain medication was refused and their suffering ignored, with staff treating them with contempt. They assert involuntary commitment paperwork disappeared after their fianc?e intervened, and the attending doctor dismissed it as "the sheriff's problem." They state the ER charged for services not provided and lied when confronted. They note long, unexplained waits in the ER with no communication about delays. They describe rude and unprofessional behavior from some doctors and nurses, who did not address their concerns. They identify a night doctor, Hartzog, as rude and unprofessional and not recommended. They say the ED care is "less than adequate," more like a bandaid station rather than comprehensive care. They would not recommend Northern Regional Hospital to others due to these experiences.Northern Regional Hospital elicits a broad range of experiences from people who come through its doors. For some families and individuals, the facility feels like a lifesaver that keeps care close to home and delivers compassionate, professional treatment. Several patients sing the praises of the OB unit, the surgical teams, and the nurses who staff the floors, often naming nurses by name and describing how they were treated with warmth and respect. One new mom described the obstetric team as "absolutely AMAZING," with nurses who went above and beyond to explain what would happen next and to ensure her family felt welcome. The sentiments extend to the NICU and maternity services, where many in the community feel that the doctors and nurses create a home-like atmosphere and a sense of safety during a major life event. A recurring thread from these reviews is an appreciation for clinicians who listen, explain procedures clearly, and treat patients and their families with genuine care, making people feel seen rather than merely processed.
Beyond maternity care, the hospital earns consistent praise for the care delivered in other settings. Several patients recount experiences where ER physicians, hospitalists, and specialty teams demonstrated professionalism and attentiveness. A patient who required emergency surgery for a kidney stone, for example, described a smooth continuum of care from ER through discharge, noting that doctors like Dr. Davis and Dr. Lee, along with nurses and support staff, were courteous and worked to keep comfort as a priority. The same thread of appreciation appears in accounts of surgical experiences, where a rotator cuff surgery performed by Dr. Williamson and Dr. Basil received favorable remarks, and the overall process - from front desk interactions to the pre-operative procedure - was described as efficient and respectful. There are even stories of positive, memorable moments in imaging and therapy, such as an MRI experience with a technician named Jerry who helped ease nerves and provide clear, informative guidance.
Several reviewers emphasize the hospital's effort to deliver high-quality care close to home, noting the overall atmosphere as welcoming and professional. A patient who recently had a baby outside the OB unit praised the staff for making visitors feel at ease and for the thorough communication about what would happen next. Another account highlighted the quality of the cafeteria and waiting areas - a quiet lobby, comfortable surroundings, and coffee - contributing to an impression of a calm, patient-centered environment even during busy times. In short, many say that when care goes well, Northern Regional Hospital is capable of meeting high standards across departments, with strong bedside manner and attentive, knowledgeable clinicians.
Yet the picture is not uniform. A portion of the feedback presents serious concerns that are hard to ignore. One reviewer - a retired police officer - described an extraordinarily distressing experience after an incident involving law enforcement. He claims to have arrived at Northern Regional with a painful knee injury and significant bleeding, only to be placed in a locked room and reportedly denied pain medication while being subjected to mocking and disparaging remarks. He alleges that narcotics and trauma care were withheld, that he was treated as a nuisance rather than a patient in crisis, and that involuntary commitment paperwork vanished from records, despite his requests for copies. According to this account, intervention from his psychiatrist finally led to a release, and the reviewer characterized the care as negligence and abuse rather than healthcare, suggesting systemic problems in crisis management and patient rights.
Other reviewers describe frustrations with the ER experience more broadly. A number report long wait times, sometimes several hours, with vague explanations about why a doctor is delayed or how triage decisions are made. Some mention feeling left in the dark about why certain services or consultations are taking place, while others note that the front-end staff are courteous even when the flow of patients slows things down. There are also mentions of billing concerns - claims that the ER charged for items not provided and that attempts to address those charges were met with unsatisfactory responses. Taken together, these accounts point to a frustrating gap between the care some patients receive and the communication or transparency they expect during stressful health events.
In a few narratives, patients describe a more mixed or critical picture of the hospital's emergency department. One reviewer felt the ED level of care was only "less than adequate," likening it to a school nurse's office with a makeshift "bandaid station" rather than a full, comprehensive emergency service. Others acknowledge that when urgent conditions arise - such as infections or acute pain - the response can be improvised in a way that saves lives, with surgeons stepping in decisively and a skilled team ensuring timely intervention. Still, the repeated emphasis on wait times, triage dynamics, and the perceived inconsistency of bedside attention marks a clear area where patients feel there is room for improvement.
Overall, the patient voices about Northern Regional Hospital demonstrate a compelling contrast: many residents experience highly positive, uplifting moments of care - care that feels personal, professional, and deeply reassuring - while others recount troubling, even alarming experiences that raise questions about crisis management, communication, and the consistency of patient advocacy in the ED. The hospital's strengths appear to lie in its capable clinicians, the familial warmth described by OB and maternity teams, and the sense that the facility can deliver excellent outcomes when patient volume and timing cooperate. The challenges surfaced in the same set of stories point to opportunities for improved transparency, better crisis response, and more robust processes around billing, documentation, and communication during episodes of acute care. In a community-oriented hospital like Northern Regional, the range of experiences seems to reflect a facility that can shine brightly for many and fall short in others, depending on the specific department, the nature of the medical need, and the rhythms of a given day.
33 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northern Surry in Mount Airy, NC is a fully furnished assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. With cable or satellite TV, Wi-Fi/high-speed internet, and a small library, there are plenty of options for entertainment and relaxation. The community also provides move-in coordination to ensure a smooth transition for new residents.
For dining options, Northern Surry offers restaurant-style dining with special dietary restrictions taken into consideration. The kitchenette in each unit allows residents the option to prepare their own meals if desired. Housekeeping services are provided to maintain a clean and comfortable living environment.
The care services at Northern Surry include 24-hour supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available as needed. Medication management is provided to help residents stay on track with their prescriptions. A mental wellness program is offered to support the emotional well-being of residents.
In terms of location, Northern Surry is conveniently situated near various amenities. There are cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals in close proximity to the community. Residents have access to resident-run activities as well as scheduled daily activities to keep them engaged and socially active.
Overall, Northern Surry in Mount Airy provides a comfortable and supportive environment for seniors who require assistance with daily tasks while still maintaining independence and enjoying a variety of amenities and activities in their surrounding area.
In Northern Surry, the costs of room types reflect a notable premium compared to both Surry County and the broader North Carolina averages. For instance, a semi-private room in Northern Surry is priced at $4,580, significantly higher than the county's average of $3,022 and the state average of $3,584. Similarly, residents seeking private accommodations in Northern Surry can expect to pay $5,496, which surpasses the county's rate of $4,189 and the state's average of $4,425. Studio apartments also carry a higher price tag in Northern Surry at $5,954 compared to $3,418 in Surry County and $4,020 statewide. These figures suggest that while Northern Surry may offer unique advantages or amenities that justify its pricing structure, prospective residents should carefully consider their options within the surrounding areas for potentially more affordable alternatives.
Northern Surry is located at 830 Rockford Street, Mount Airy, NC 27030 in Surry County, North Carolina
Northern Surry on seniors.fyi includes 14 photos including images showing building, interior, healthcare, architecture, lobby, windows, outdoor, exterior, and more.
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Interior
Building
Architecture
Bedroom
Windows
Landscaping
Lighting
Entrance
Outdoor
Lobby
Clouds
Road
