Galax Health And Rehab

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Galax Health And Rehab Galax Health And Rehab

Galax Health And Rehab

836 Glendale Road Po Box 229, Galax, VA 24333

For more information about senior living options: (844) 490-3973

3.4 from 21 reviews
5 stars
12
4 stars
0
3 stars
1
2 stars
1
1 stars
7

Skilled Nursing Facility

Overall Review of Galax Health And Rehab

Pros

  • pro The staff are great to work with.
  • pro The facility is great.
  • pro There are great nurses and CNAs who truly care for the residents and their well-being.
  • pro The staff provide excellent care.
  • pro The facility is clean, with rooms that are well kept and CNAs actively on the halls.
  • pro The facility has turned things around, looks great, and residents are being taken care of extremely well.
  • pro The care team across administration, CNAs, LPNs, RNs, doctors, custodial and kitchen provides expert, comprehensive, and friendly care.
  • pro The entire staff is committed to compassionate care, prioritizing residents' comfort and well-being.

Cons

  • pro The facility is severely understaffed, causing nurses to take long to respond and delaying medical attention (up to 40 minutes).
  • pro Meals are not served hot and come in small portions.
  • pro The staff are described as disgusting and unprofessional.
  • pro The facility does not clean residents and lies to families.
  • pro The administrator cares only about money, and the DON and unit manager fail to support their employees.
  • pro The facility is accused of deleting bad reviews.
  • pro The administration staff are extremely rude and unhelpful.
  • pro Visitation restrictions prevented a family member from seeing a loved one, even with alternative arrangements suggested.
  • pro Short-staffing is described as a nightmare.
  • pro The facility needs to be wiped down and is not consistently clean.

Review

The feedback about Galax Health and Rehab comes across as a mixed snapshot of a facility that can feel like two different places depending on who you talk to and when you visit. On the one hand, there is strong, repeat praise for the people who work there and for the basic conditions of the building. Several reviewers highlight "great staff to work with," a facility that is "clean," and a group of nurses and CNAs who genuinely seem to care about residents' well-being. People describe care teams that include administrative staff, CNAs, LPNs, RNs, doctors, custodial and kitchen workers as "incredible" across the board, with many expressing feelings of safety and protection for their loved ones. In short, when conversations center on the daily people delivering care, the sentiment skews highly positive, with emphasis on compassion, attentiveness, and a sense that the facility has made meaningful improvements over time.

There are also stories that celebrate improvements and renewed confidence. One visitor recounts a dramatic 360-degree turnaround from years past, noting a much cleaner room, edible-looking food, and CNAs actively moving through halls rather than being parked at desks. This reviewer stresses that there are many new staff members, a development they view positively as contributing to better care. The visitor also recalls the resident being extremely well cared for and expresses genuine gratitude, underscoring that "there is good and bad everywhere" but that the facility has genuinely turned things around and looks great on the surface. The sentiment here is that the place has rebuilt trust through visible efforts at cleanliness, engagement, and a more active caregiving environment.

Yet the record also contains persistent and specific criticisms that paint a contrast to the praise. Several reviewers describe ongoing staffing challenges, with residents waiting long for assistance after pressing a call button - sometimes up to 40 minutes. Food quality and quantity are a recurring sore point for some residents, including reports of not receiving hot meals within a two-week period and portions that are deemed too small for even a child to finish. Medical responsiveness is another recurring concern, with complaints that medical attention can feel slow or insufficient at times, contributing to a sense of unreliability in urgent situations. A few reviewers also allege broader issues with cleanliness and care, including accusations that residents aren't cleaned properly and that staff may not be consistent in their duties, which understandably fuels anxiety for families trusting their loved ones to the facility.

There are specific anecdotes that illustrate the frustration and fear tied to the care experience. One account describes encounters with "extremely rude administration staff" and a clear sense that proper manners and help are not reliably available when needed. Another reviewer bluntly states their view that the facility is not the best place for loved ones, citing issues they perceived with cleaning, honesty, and the overall handling of residents. Some critics go further, accusing administrators of selfish financial motives or of protecting their own interests at the expense of staff support, while another claims that negative reviews are being deleted, a charge that fuels distrust and prompts the author to remove a family member from the facility.

A notable personal incident that surfaces in these accounts concerns visiting restrictions and policy interpretation during the pandemic era. A wife sought to see her mother but was refused entry due to a mask requirement that she could not meet because of health reasons (a heart condition) and safety constraints that prevented her from wearing a mask or getting the vaccination. The family proposed a workaround - an appointment to view through glass with a face shield - to maintain safety while enabling contact, but the staff would not allow it. This scenario left the family feeling frustrated and even prepared to pursue legal options if the issue could not be resolved, highlighting how policy enforcement can dramatically affect family experiences even when intent is to protect residents.

Taken as a whole, these reviews present a facility that can deliver compassionate, attentive care and maintain a clean, orderly environment, while simultaneously straining under staffing pressures, policy rigidities, and communication gaps that frustrate residents and families. For every note of praise about a caring CNA, LPN, or RN, there is a corollary concern about wait times, meal quality, or perceived inconsistencies in how policies are enforced. The result is a nuanced picture: Galax Health and Rehab appears capable of delivering high-quality caregiving and safe environments when staffing and procedures align, but it remains a place where some residents and families feel underserved or obstructed by systemic issues, particularly around staffing levels, responsiveness, and administrative communication. Prospective visitors or families would be wise to ask direct questions about current staffing patterns, meal service standards, room cleanliness, and the facility's policy flexibility to accommodate individual health needs and visitation situations, as these are the areas where experiences tend to diverge the most.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Galax Health And Rehab in Galax, VA offers a comprehensive range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon, allowing residents to pamper themselves and stay stylish. With cable or satellite TV available in each room, residents can stay entertained and connected to their favorite shows. Community-operated transportation is provided for convenience, enabling residents to easily access nearby amenities and appointments.

For those in need of computer access, a computer center is available for use. The dining room offers restaurant-style dining, providing delicious meals prepared by the staff. Fitness enthusiasts can take advantage of the fitness room to stay active and healthy. Each living space is fully furnished for the convenience of residents.

To cater to various interests, Galax Health And Rehab also features a gaming room, small library, garden, and outdoor space where residents can relax and enjoy the outdoors. Housekeeping services are provided to ensure cleanliness and tidiness.

Residents also have access to move-in coordination services to make the transition seamless. Private bathrooms offer privacy and comfort. Telephone service is available for communication needs, while Wi-Fi/high-speed internet ensures connectivity at all times.

The community provides 24-hour call system and supervision for safety purposes. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management services are provided by trained staff members.

Galax Health And Rehab has a mental wellness program in place to support the emotional well-being of its residents. Special dietary restrictions are accommodated through diabetes diets and tailored meal preparation services.

Transportation arrangements are made not only for non-medical purposes but also specifically catering to doctor's appointments. Additionally, a wellness center is available on-site for overall health maintenance.

In terms of nearby facilities, there are two cafes within close proximity offering additional dining options. Three parks nearby provide opportunities for outdoor activities and relaxation. Three pharmacies located nearby ensure easy access to medications. With numerous physicians, restaurants, places of worship, and hospitals in the vicinity, residents have ample resources available to them.

Galax Health And Rehab provides a warm and inviting atmosphere for assisted living, offering a range of amenities and care services that prioritize the comfort, convenience, and well-being of its residents.

Nearby Places of Interest

Hospitals

  • Mountain High Chiropractic (0.2 miles)
  • Horizon Medical Equipment (0.9 miles)
  • Life Point Hospitals (0.9 miles)
  • Twin County Regional Hospital (1 miles)
  • Rehab Services Hillsville-Tcrh (11.4 miles)

Physicians

  • Free Clinic of the Twin Counties (0.3 miles)
  • Twin County Pediatrics (0.4 miles)
  • Orthopedic Care Center (0.7 miles)
  • Mid Atlantic Health Specialists PC (0.8 miles)
  • Twin County Surgery (0.8 miles)
  • Blue Ridge Physicians for Women (0.8 miles)
  • Galax Family Care Center (0.8 miles)

Transportation

  • Alamo (0.4 miles)
  • Enterprise Rent-A-Car (0.4 miles)

Places of Worship

  • Endless Possibility Church (0.6 miles)
  • DP-BAM.com (1 miles)
  • Faith Temple (1 miles)
  • Galax Presbyterian Church (1.5 miles)
  • Wings of the Lord (1.7 miles)
  • Bishop's Chapel United Methodist Church (1.7 miles)
  • Seventh Day Adventist Church (1.8 miles)

Restaurants

  • Wendy's (0.7 miles)
  • David's Tacos (0.9 miles)
  • Bojangles' Famous Chicken 'n Biscuits (0.9 miles)
  • Domino's Pizza (0.9 miles)
  • Tlaquepaque Mexican Restaurant (1 miles)
  • Hardee's (1.6 miles)
  • KFC (1.8 miles)

Pharmacies

  • Walgreens (0.8 miles)
  • Galax Pharmacy (0.9 miles)
  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (10.7 miles)
  • Webb's Family Pharmacy (10.7 miles)
  • Nuckolls Drug Co. (11.4 miles)
  • Woody's Pharmacy (13.5 miles)

Theaters

  • Twin County Cinemas III (0.8 miles)

Parks

  • New River Trail (1.1 miles)
  • Mountain View Park (1.9 miles)
  • Matthews State Forest (3.6 miles)
  • Crooked Creek Fish Management Area (5.5 miles)
  • New River Trail State Park At Fries Junction (6.1 miles)
  • Granite Quarry Overlook (10.5 miles)
  • Shot Tower at New River Trail State Park (13.3 miles)

Cafes

  • Stringbean (1.5 miles)
  • Crooked Creek Café (2.3 miles)

Frequently Asked Questions

Where is Galax Health And Rehab?

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