Augusta Nursing & Rehab Center

Pros

• The staff at Augusta Nursing and Rehabilitation Center was described as friendly, caring, and compassionate towards both the patients and their families during difficult times.
• Patients received attentive care, with several reports highlighting the dedication of nurses and CNAs in meeting care needs and answering family questions.
• The facility provided a clean environment and engaging activities for residents, including gospel singing and opportunities to enjoy the outdoors.
• Families appreciated the follow-up calls from staff to check on their loved ones after discharge.
• Many reviewers expressed gratitude for the supportive atmosphere created by the staff, who were noted for treating patients with dignity and respect during their stay.

Cons

• The facility is understaffed and lacks caring personnel, leading to inadequate patient care.
• Patients are neglected for long periods, with some left in wheelchairs without proper bed access.
• There are numerous complaints about the cleanliness and maintenance of the rooms and bedding.
• Personal belongings of patients frequently go missing or are mishandled by staff.
• The food served is often cold and unappetizing, with no adherence to meal schedules.
• There is minimal physical or occupational therapy provided to patients during their stay.
• Patient interactions with staff vary widely from good to terrible, with many employees showing indifference.
• One LPN displayed a mean demeanor towards patients, disregarding their cries for help.
• Some patients develop new bedsores due to lack of attention and proper care.
• Families report feeling frustrated by poor communication and unreturned phone calls from the facility staff.

Review

The reviews of Augusta Nursing and Rehabilitation Center reveal a stark divide in patient experiences, highlighting the complexities of care within the facility. On one end of the spectrum, numerous individuals have voiced their distress regarding the quality of care provided to their loved ones. Many accounts describe a concerning level of neglect, where patients are reportedly left in unclean conditions with insufficient medical attention. Issues such as inadequate bathing schedules, failure to follow medical orders, and persistent problems with hygiene illustrate a pattern that has left families feeling frustrated and powerless.

According to several reviewers, there is a shocking lack of staff responsiveness and dedication to patient care. One account details how a patient remained in a wheelchair for an extended duration without being transferred to a bed, leading to significant injuries that worsened under the facility's watch. Another reviewer recounted how their relative entered for treatment of one bedsore only to leave with additional sores after just eight days. Such observations underscore concerns about staff interactions, with many noting that while some employees exhibit genuine care, others appear indifferent or even cruel in their approach.

Food quality emerged as another recurrent theme throughout these reviews, with multiple patients receiving meals described as cold or inadequately prepared. Families expressed disappointment not only over food temperature but also over the lack of variety and adherence to dietary needs or schedules. This neglect extends beyond meal preparation; personal belongings often went missing during stays at the facility, including essential items like dentures and hearing aids—further aggravating families’ frustrations.

Despite these overwhelming negative experiences shared by numerous families, there exists a contrasting narrative from others who praised their time at Augusta Nursing and Rehabilitation Center. Positive reviewers commended the friendly demeanor of staff members and highlighted thorough therapy sessions provided consistently throughout their stay. For example, one individual noted daily physical and occupational therapy sessions following significant injuries and remarked on how attentive nurses were when they required assistance.

Some positive experiences centered on familial support during difficult times; caregivers were reported to be accommodating towards both residents and family members alike during challenging moments. A particular review emphasized gratitude for compassionate care received in end-of-life situations, where staff was noted for maintaining dignity while caring for terminally ill patients alongside providing support for grieving families.

Ultimately, it is clear that Augusta Nursing and Rehabilitation Center presents an inconsistent experience characterized by both exemplary instances of care interspersed among troubling reports of dysfunction. While some patients benefited from supportive environments filled with dedicated staff willing to provide personalized assistance during rehabilitation or hospice stays, many others encountered obstacles ranging from inadequate cleanliness standards to urgent medical oversight failures—leading families like those who penned scathing reviews to question whether this facility is truly suitable for caring for vulnerable loved ones. It serves as a potent reminder of why research into healthcare facilities is critical when seeking reliable places for recovery or lasting care.

Physicians

• Augusta Health Occupational (0.1 miles)
• AMC Augusta Family Practice (0.2 miles)
• EyeOne (0.2 miles)
• UVA Cancer Center Augusta (0.2 miles)
• ABC Childrens Healthcare (0.2 miles)
• Augusta Pediatrics (0.2 miles)
• Gray, Thomas Dr - Augusta Health Internal Medicine (0.2 miles)

Hospitals

• University of Virginia Health System (0.2 miles)
• Staunton Dialysis (1.3 miles)
• Augusta Medical Center (1.3 miles)

Pharmacies

• Augusta Medical Center Prescrs (0.4 miles)
• Augusta Health Outpatient Phar (0.7 miles)
• Fishersville Family Pharmacy (1.1 miles)
• Fishersville Family Pharmacy (1.4 miles)
• CVS Pharmacy (3.6 miles)
• Klock Pharmacy Waynesboro (3.6 miles)
• Walmart Pharmacy (3.7 miles)

Restaurants

• McDonald's (0.8 miles)
• Wendy's (1 miles)
• Sidelines Sports Bar & Grill (1.1 miles)
• Seven Arrows Brewing Company (3 miles)
• Mrs Rowe's Catering (3.1 miles)
• Cracker Barrel (3.3 miles)
• Domino's Pizza (3.5 miles)

Places of Worship

• Reality Church (1.2 miles)
• Blue Ridge Church Of Christ (1.3 miles)
• Cornerstone Church of Augusta (1.6 miles)
• Southern Baptist Convention (3 miles)

Transportation

• Eagles Nest Flight Service (3 miles)
• Enterprise Rent-A-Car (4.8 miles)

Cafes

• Panera Bread (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)