Augusta Medical Center

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  • Interior

    A modern waiting area featuring comfortable seating and decorative plants.

  • Building

    A modern building with a brick exterior and large glass windows.

  • Architecture

    A modern brick building with large windows surrounded by grass and shrubs.

  • Windows

    The exterior of Augusta Health Fitness featuring large windows and a brick facade.

  • Outdoor

    An ambulance parked outside a service building.

  • Outdoor Seating

    A row of white rocking chairs on a porch.

  • Clouds

    A modern hospital building under a bright blue sky with fluffy clouds.

  • Aerial View

    Aerial view of a modern healthcare facility surrounded by a spacious parking lot.

  • Urban

    A modern glass structure illuminated at night, showcasing contemporary architectural design.

  • Parking

    A red truck parked in front of a modern building under a clear blue sky.

Augusta Medical Center

78 Medical Center Drive, Fishersville, VA 22939

For more information about senior living options: (844) 490-3973

2.2 from 100 reviews
5 stars
23
4 stars
6
3 stars
4
2 stars
3
1 stars
64

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    Overall Review of Augusta Medical Center

    Pros

    • pro Everyone at Augusta Health, from the ER to the ICU, were just wonderful.
    • pro Two ICU nurses, Jimmy and Renee, were outstanding and greatly helped the patient and family.
    • pro They absolutely made a great lasting impression.
    • pro The husband received wonderful care from the staff.
    • pro One EMT was described as helpful, speaking with them and bringing an extra blanket.
    • pro The doctor and nurse practitioner who visited were very nice, explained things clearly, and helped provide migraine relief.
    • pro The hospital and doctors were described as good.

    Cons

    • pro The hospital is described as downhill and poorly managed.
    • pro The doctors are said to not care and provide little help.
    • pro A patient was restrained during a procedure, causing extreme distress.
    • pro The care caused emotional trauma, with a plea to seek care at UVA or Sentara.
    • pro Security checks are described as unnecessary airport-like procedures.
    • pro Staff are accused of rude, uncaring behavior and long delays in responding to call bells and giving medications.
    • pro A nurse named Haley was criticized for rude attitude and poor bedside manner with a child patient.
    • pro An elderly dementia patient was left uncovered, violating the patient's dignity.
    • pro A surgical error allegedly required emergency surgery at another hospital and led to harassing follow-up calls.
    • pro Valuables were lost in the ER and there was no timely follow-up.

    Review

    Across the many voices posted about Augusta Health, the tone swings from praise to scathing critique, painting a picture of a hospital that some patients find life-saving and others find and fear to be a place of neglect, discomfort, and miscommunication. A number of reviewers describe emergency department experiences that felt urgent and poorly coordinated at the same time - where haste and empathy seemed to live in different neighborhoods. One person recounts an ER visit in December 2024 for confusion in which a urine test was initially refused, followed by catheterization that left her feeling restrained, overwhelmed, and in excruciating pain for weeks. She recalls being shouted, held down as if she were being harmed, and then being told she had a brain tumor by a doctor who left without explaining next steps. That patient ultimately sought care elsewhere, moving to UVA for specialist treatment, and she carries a lasting imprint of trauma from the encounter. The vivid sense is not only of a medical misstep but of a terrifying experience that lacked the humane care she expected from a hospital.

    The emotional and physical distress described there is echoed in other accounts that touch on privacy, dignity, and the human side of care. Several reviewers complain about what they saw as ritual security measures that felt more like airport procedures than hospital policy, framing them as unwarranted and dehumanizing. Another family describes a routine pediatric issue - stitches after a foot injury - that devolved into a professional misstep; an NP allegedly delivered a subpar stitching job, with the pediatrician labeling it one of the worst stitches he'd seen. The ensuing weeks of missed work for their son and a sense that there was no proper follow-up or accountability left the family frustrated with the overall care and communication surrounding the episode.

    The ER experience, in particular, emerges as a central battleground of conflict between frustration and gratitude. Some reviewers harshly criticize the pace and attitude of staff, noting long waits for medication, a perceived lack of bedside manner, and a culture where calls for help were met with delays and casual dismissiveness. One account describes nurses and aides who seemed more focused on their phones or chatting than on helping patients, while another laments a response time of 30 minutes or more to call bells and a lack of basic comforts - no pillow, scant blankets, or clear explanations of what was happening. In stark contrast, other patients report entirely opposite experiences: nurses, physicians, and staff who were patient, informative, and reassuring; ICU teams that not only cared for the patient but also alleviated the family's fears with clear, compassionate communication.

    Interwoven through these experiences is a thread of specific grievances about trust, competence, and accountability. A reviewer recounts a situation where a patient's dementia-stricken grandmother was left in a vulnerable state - unseen, briefly uncovered, and not properly briefed on care plans - raising concerns about dignity and privacy for the most vulnerable. Another account frames the hospital as a place where long-standing issues in nursing practice and administration leave some families feeling ignored or misled about plans, follow-ups, and how problems would be addressed. A few posts also touch on the administrative and financial dimensions of care, with criticism aimed at orthopedics and orthopaedic clinics issuing large upfront payments before insurance bills, and at ongoing collection communications that escalate after procedures.

    There are still moments of bright relief amid the harsh criticism. A reviewer who had a loved one in the ICU praised two nurses who stood out for their attentive, patient, and reassuring care. The staff personified the kind of consistent, compassionate bedside manner that many families crave in a crisis: answering repeated questions with patience, easing worry, and helping a family feel seen and heard even as fear swirls around medical uncertainty. The same narrative includes gratitude for a travel nurse who went above and beyond, and for a nurse named Renee who provided exemplary support, making sure that families understood what was happening and felt supported through the process. These testimonials remind readers that when care teams connect with patients and families in meaningful ways, the experience can still be healing even in difficult medical situations.

    Taken together, the impressions reflect a hospital that delivers inconsistent experiences. On one hand, there are stories of thorough, compassionate care from dedicated ICU nurses and attentive clinicians who help families navigate fear and confusion. On the other hand, there are repeated, strongly worded critiques about rushed or careless procedures, perceived neglect of patient dignity, delays in treatment, and a sense that the patient's voice is not always heard. There is also a clear call for improved training, better adherence to bedside standards, more timely communication, and stronger accountability for both bedside staff and hospital administration. In the strongest terms, some reviewers suggest seeking care at other facilities like UVA or Sentara when urgent treatment is required, while still acknowledging that Augusta Health can and does provide excellent care in some units and situations.

    Ultimately, the collective narrative is a call for a hospital where urgent medical needs are matched with urgent, empathetic, and transparent communication; where difficult procedures are performed with humane consideration for patient dignity; and where staff accountability and privacy protections are consistently upheld. It's a portrait of a health system with real strengths - capable clinicians, moments of exceptional care, and dedicated teams - yet one that also clearly struggles with inconsistent patient experiences, communication gaps, and what many perceive as a lack of respect for patients' emotional and physical safety. The voices here urge ongoing attention to staff training, patient-centered practices, and a culture shift that puts empathy and clear information at the forefront of every encounter.

    Features

    Housing

    • 17 resident community capacity 17 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Shenandoah Valley Regional (13 miles away) Shenandoah Valley Regional (13 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Augusta Medical Center in Fishersville, VA is an assisted living community that offers various amenities and care services to ensure the comfort and well-being of its residents. The community provides a dining room where residents can enjoy delicious meals prepared and served by attentive staff. Each living space is fully furnished, creating a cozy and welcoming atmosphere for residents to feel at home.

    The community also boasts beautiful outdoor spaces and gardens, allowing residents to relax and enjoy nature. Housekeeping services are provided to ensure that common areas and individual living spaces are kept clean and tidy. Move-in coordination is available to assist new residents with a smooth transition into their new home.

    In terms of care services, Augusta Medical Center offers assistance with activities of daily living such as bathing, dressing, and transfers. The staff is trained in diabetes diet management for residents who require special dietary restrictions. Medication management is also provided to ensure that residents receive their medications on time and in the correct dosage.

    Residents can look forward to scheduled daily activities designed to promote socialization and engagement within the community. For those with specific dietary needs, special dietary restrictions can be accommodated during meal times.

    Additionally, Augusta Medical Center is conveniently located near several amenities including cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures easy access to necessary services for the convenience of both residents and their families.

    Overall, Augusta Medical Center in Fishersville, VA provides a comfortable living environment with comprehensive care services tailored to meet each resident's unique needs while offering convenient access to nearby amenities for added convenience and ease of living.

    Nearby Places of Interest

    Physicians

    • Augusta Health Sleep Lab (0 miles)
    • Olson Scott MD - Augusta Medical Group (0 miles)
    • Orthopedic Associates (0 miles)
    • Augusta Health Cancer Center (0 miles)
    • Augusta Health Wound Clinic (0 miles)
    • Moscinski Loren Augusta Emergency Physicians Fishersville (0 miles)
    • Augusta Health Cardiology - Heart & Vascular Center (0 miles)

    Pharmacies

    • Augusta Medical Center Prescrs (0 miles)
    • Augusta Health Outpatient Phar (0.5 miles)
    • Fishersville Family Pharmacy (1 miles)
    • Fishersville Family Pharmacy (1.1 miles)
    • CVS Pharmacy (3.2 miles)
    • Klock Pharmacy Waynesboro (3.3 miles)
    • Walmart Pharmacy (3.4 miles)

    Hospitals

    • University of Virginia Health System (0.3 miles)
    • Augusta Medical Center (0.9 miles)
    • Staunton Dialysis (1.4 miles)

    Restaurants

    • McDonald's (0.9 miles)
    • Wendy's (1 miles)
    • Sidelines Sports Bar & Grill (1.2 miles)
    • Seven Arrows Brewing Company (2.6 miles)
    • Domino's Pizza (3.1 miles)
    • Taco Bell (3.2 miles)
    • Cracker Barrel (3.3 miles)

    Places of Worship

    • Blue Ridge Church Of Christ (1.1 miles)
    • Reality Church (1.4 miles)
    • Cornerstone Church of Augusta (1.9 miles)
    • Southern Baptist Convention (2.6 miles)
    • Bethany Lutheran Church (5.4 miles)
    • Massie Memorial Church of God in Christ (5.4 miles)

    Transportation

    • Eagles Nest Flight Service (2.6 miles)
    • Enterprise Rent-A-Car (5.1 miles)

    Cafes

    • Panera Bread (3.4 miles)
    • Starbucks (3.4 miles)
    • Starbucks (4 miles)

    Frequently Asked Questions

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