Jenkins Rest Haven in Chesapeake, VA

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Pros

• Kenny and Curtis provided prompt emergency repairs and were friendly and helpful.
• Jenkins Restoration responded quickly and delivered high-quality repairs with clear communication.
• John Clodfelter was thorough, professional, and consistently responsive.
• The Jenkins team showed compassion, professionalism, and meticulous attention to detail.
• The movers packed and unpacked belongings safely with no damage.
• The mitigation team explained the process clearly and kept clients informed.
• Project managers like James, Vance, and John kept timelines on track with excellent communication.
• The staff treated homeowners with empathy, respect, and professionalism.
• Repairs and restorations were completed on time with excellent craftsmanship.
• Jenkins Restoration is consistently recommended for reliable service and quality.

Cons

• A reviewer warned others not to use Jenkins Restoration, saying they wouldn’t recommend them and accusing the company of leaving debris, making excuses, and lacking accountability.
• Another reviewer claimed the company contracts out work and hires inexperienced project managers who know little about construction or codes, resulting in unfinished repairs.
• A reviewer described the project manager as the worst in communication and expressed disappointment with the service and professionalism.
• One reviewer said subcontractors were incompetent and left without supervision or follow-up, ultimately leading to firing them through the insurer and vowing not to hire again.
• A reviewer complained that calls were not returned or appointments not scheduled, eroding trust in the company.
• A reviewer stated they would not recommend Jenkins Restoration to anyone (explicit negative recommendation).

Review

Jenkins Rest Haven in Chesapeake is best suited for homeowners facing serious property damage who need rapid mitigation followed by a full, hands-on restoration managed under a single, coordinated team. The reviews consistently show emergency response within hours, clear explanations, and a compassionate, client-centered approach that relieves stress during a crisis. This is not a shop for cosmetic fixes; it is a capable, end-to-end operation for water, mold, fire, or sewage events that demand fast containment, contents handling, and a complete rebuild. The core strength lies in disciplined project management and a team culture that prioritizes keeping clients informed and returning homes to usable condition on a credible timeline. When damage is extensive, the breadth of the service and the readiness to coordinate with insurers stand out as decisive advantages.

Those who may want alternatives are homeowners who prize absolute uniformity of performance with minimal subcontractor variability or who have had negative experiences with inconsistent oversight. Several reviews acknowledge highly capable, responsive project managers, but others recount delays, lapses in follow-up, or questionable supervision of subcontractors. Some clients report waiting for calls or relying on subcontractors whose performance varied. For households that demand a tightly controlled in-house crew with near-zero variation in quality, or who have faced repeated communication gaps, it is prudent to explore guarantees and to obtain competitive bids for comparison.

The strongest upside, speed and thoroughness, often offsets the potential downsides. The mitigation team is repeatedly praised for rapid on-site work, careful assessment, and a clear, plain-language plan. Project managers such as John Clodfelter, James Farris, and Brian Hinton, along with technicians like Heather, Tyler, Tony, and Christopher, are cited as reliable, communicative, and meticulous. Their ability to coordinate with insurance, salvage contents, and manage the logistics of moving occupants minimizes disruption and accelerates progress. When the process runs smoothly, timelines are respected, and repairs proceed with minimal homeowner burden. That reliable backbone is what converts a crisis into a recoverable situation and makes the service compelling despite occasional hiccups.

Beyond mitigation, the service extends into reconstruction with demonstrated craftsmanship. Numerous accounts describe not only drying out spaces but repairing kitchens, bathrooms, flooring, and cabinetry with attention to detail. Contents handling, painting, and finish work are cited as strong points, with teams like Kara coordinating the contents and crews handling complex touch-ups so spaces look nearly new. The consistency of praise across multiple project managers and teams paints a picture of an operation that can shepherd a project from start to finish, reducing the need to juggle several contractors and helping ensure codes and timelines are met. This breadth is especially valuable when a claim requires a coordinated rebuild rather than a patch-up.

From a decision-making standpoint, the critical move is to secure clear accountability and written process parameters. Prospective clients should demand a single point of contact who owns the project from mitigation through rebuild, with regular updates, ideally daily or biweekly, and a detailed timeline with major milestones. Insist on explicit oversight of subcontractors, quality checks at key junctures, and a transparent approach to scope changes. Clarify how insurance coordination works, who handles permits and building codes, and what warranties accompany the work. Given the mixed experiences noted in reviews, it is wise to build escalation steps into the contract and to secure a firm schedule that aligns with insurance timelines, with penalties or remedies if communication or deadlines falter.

In sum, Jenkins Rest Haven stands as a strong default recommendation for homeowners confronting substantial water, fire, mold, or other damage who value rapid mitigation, empathetic service, and a comprehensive restoration path under one roof. The advantages, fast response, thorough remediation, coordinated insurance handling, careful contents management, and a proven track record of end-to-end reconstruction, often outweigh the occasional project-management bottleneck or subcontractor risk. For those especially wary of inconsistent internal control or past experiences with uneven communication, push for robust guarantees and consider a competitive bid as a backstop. The prudent path is to appoint a named project manager, lock in a concrete, written plan, and monitor progress against explicit milestones; when these conditions are in place, Jenkins Rest Haven delivers not just a repaired home but restored peace of mind.

This area of Chesapeake, Virginia offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With multiple pharmacies such as Walmart, Rite Aid, CVS, and Walgreens nearby, obtaining medication and healthcare supplies is easily accessible. There are also several dining options including Chick-Fil-A, La Parrilla Mexican Grill, and Golden Corral within a short distance for convenient meals. In terms of medical care, there are reputable physicians' offices such as Family Physicians Of Chesapeake and Allergy & Asthma Specialists in the vicinity. Additionally, there are hospitals like Chesapeake General Hospital and Children's Hospital of the King's Daughters nearby for any medical emergencies. For leisure activities, parks like Chesapeake City Park and FunVille Playground offer opportunities for relaxation and outdoor enjoyment. Overall, this area provides a well-rounded environment with essential services for seniors considering living in this part of Chesapeake.

Pharmacies

• Va Lottery - Walmart (0.9 miles)
• Rite Aid (2.4 miles)
• CVS Pharmacy (4.2 miles)
• Rite Aid (4.6 miles)
• Walgreens (4.7 miles)
• Walgreens (5.3 miles)
• Walgreens (5.6 miles)

Restaurants

• Chick-Fil-A (1 miles)
• La Parrilla Mexican Grill (1.6 miles)
• Pizza Hut (4.2 miles)
• McDonald's (4.2 miles)
• Wendy's (4.7 miles)
• McDonald's (4.9 miles)
• Golden Corral (5.3 miles)

Physicians

• Family Physicians Of Chesapeake (2.3 miles)
• Allergy & Asthma Specialists (3.7 miles)
• Bryan, Curtis Dr - Chesapeake Integrated Behavioral Healthcare (4.5 miles)
• Group For Women (4.6 miles)
• Allergy & Asthma Specialists (4.6 miles)
• Chesapeake Diagnostic Imaging (4.7 miles)
• Patient First - Battlefield (4.9 miles)

Cafes

• Panera Bread (4.7 miles)
• Starbucks (5.3 miles)
• Panera Bread (6.7 miles)
• Metro Diner (6.8 miles)
• Starbucks (9.5 miles)

Hospitals

• Chesapeake General Hospital (4.8 miles)
• Chesapeake Regional Labor & Delivery (4.8 miles)
• Children's Hospital of the King's Daughters (5.7 miles)
• Bon Secours Maryview Medical Center (8.7 miles)
• Maryview Medical Ambulatory Surgery Recovery (8.7 miles)
• Portsmouth General Hospital (8.9 miles)
• Naval Medical Center Portsmouth (9.1 miles)

Parks

• Chesapeake City Park (5.9 miles)
• Portsmouth City Park (7.8 miles)
• FunVille Playground and Cafe Chesapeake (9.4 miles)
• The Pagoda & Oriental Garden (9.6 miles)

Places of Worship

• Twine Memorial Holy Temple (8.3 miles)
• Westhaven Baptist Church (8.5 miles)

Transportation

• The Tide MacArthur Square Station (9.5 miles)