The Vero At Chesapeake

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The Vero At Chesapeake

757 Cedar Road, Chesapeake, VA 23322

For more information about senior living options: (844) 490-3973

4.3 from 52 reviews
5 stars
39
4 stars
2
3 stars
4
2 stars
1
1 stars
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Assisted Living Independent Living Memory Care

Overall Review of The Vero At Chesapeake

Pros

  • pro The staff know every resident by name and also learn the names of visiting family members.
  • pro The food is good, and dining offers a beautiful setting with personable, attentive servers.
  • pro The Vero is a beautiful, attractive facility that strives to keep residents safe, healthy, and entertained.
  • pro There are plentiful in-house activities and trips to lunch, shopping, and area restaurants.
  • pro The atmosphere is serene, and the building has a beach cottage vibe with abundant natural light and soothing colors.
  • pro The memory care team is wonderful - loving, patient, and dedicated to keeping residents engaged and comforted.
  • pro The staff are welcoming and accommodating, making visitors feel like family.
  • pro The Vero is head and shoulders above the rest among Tidewater senior living options.
  • pro The facility is clean, bright, and welcoming, with friendly and helpful staff.

Cons

  • pro There are a few bad apples at the top whose smiles are not genuine, and unresolved issues are often met with vague promises to "look into it" that never materialize, causing turnover among staff and residents.
  • pro Housekeeping is not dependable; apartments are not cleaned on schedule, linens are not changed weekly, trash is not removed, and floors are not washed, with excuses offered.
  • pro The building temperatures are extremely cold in the 60s, leaving residents uncomfortable despite staff heaters being available.
  • pro A front desk staff member is described as rude, unhelpful, and never speaks to anyone.
  • pro A reviewer explicitly warns: "Do NOT send your loved one here."
  • pro There is constant turnover of staff and residents due to unresolved issues and lack of follow-through.

Review

The Vero at Chesapeake has earned a largely glowing reputation from families and residents alike, earning praise for its welcoming environment, attentive staff, and the overall atmosphere of care and comfort. Several reviewers highlight how the moment you walk in you can sense a resort-like, homey feel - beautiful surroundings with a "beach cottage" vibe, abundant natural light from numerous windows, and seasonal decorating that keeps the space lively and uplifting. The facility is repeatedly described as visually appealing and inviting, with guests and residents commonly remarking on the calm, serene atmosphere that pervades both the common areas and the private spaces.

A standout theme across many reviews is the personal touch of the staff. In multiple accounts, the staff is described as knowing every resident by name, and, when family members visit, they often recognize the relatives as well. This level of familiarity contributes to a sense of belonging and safety, making visitors feel welcome and residents feel seen. The memory care team, in particular, receives sustained commendation for patience, attentiveness, and genuine care. Families recount how staff members in memory care (the Bridges) go above and beyond to keep residents calm, engaged, and comfortable, whether by taking a resident for a walk, providing a favorite snack, or simply sitting and talking with them. A number of testimonials also celebrate specific staff members by name, underscoring a culture where dedicated caregivers become trusted allies to residents and families.

The Vero's programmatic offerings also draw high marks. The community presents a robust slate of in-house activities, with frequent trips to lunch, shopping excursions, and restaurant outings that help residents maintain social connections and stay engaged. Dining receives frequent praise for variety and quality, with many servers described as personable and attentive, contributing to a positive daily routine. The campus life support extends beyond entertainment to meaningful, structured care; reviewers note that staff work to keep residents healthy and entertained, creating a lively, caring community rather than a sterile or isolating one. Several families express gratitude for the way activities and staff coordination helped their loved ones stay active and joyful, even in challenging health situations.

Families with loved ones in memory care share particularly touching stories about the level of devotion they observed. One reviewer describes the care as superior, noting that the team manages not only daily needs but also emotional well-being, often arranging special touches for anniversaries or birthdays and ensuring residents feel valued. A tribute letter from a daughter to the staff at The Vero paints a vivid portrait of consistent warmth, teamwork, and personal sacrifice - describing front-desk personnel, maintenance, kitchen staff, and activities coordinators all contributing to her mother's sense of safety, love, and normalcy in her final years. These anecdotes underscore a broader narrative: that the Vero team tends to cultivate a community where residents are cherished, and families feel reassured about the quality of care their loved ones receive.

Yet no place is without its challenges, and several reviewers do raise concerns that temper the otherwise positive picture. A few accounts mention staff turnover as an ongoing reality, noting that while turnover is to be expected in long-term care, it can disrupt continuity of care and familiarity. There are concerns about some staff not appearing genuinely engaged, with mentions of unresolved issues and phrases like "we will look into it" that rarely translate into visible action. Housekeeping is a repeated area of criticism for some residents: apartments not cleaned as scheduled, linens not changed weekly, trash not removed, and floors not washed, with frequent excuses offered rather than solutions. Temperature control is another frequent gripe, with building temperatures reported in the 60s and residents feeling uncomfortably cold; while heaters are visible near staff members' feet, there is a perception that warmer conditions for residents have not been consistently achieved.

There are also candid warnings among reviewers. One person explicitly advised, "Do NOT send your loved one here," a sentiment voiced alongside other more constructive feedback about the need for better onboarding for new residents and a formal buddy system or welcoming committee to help newcomers acclimate and navigate the community. While this opinion sits among many positive testimonials, it serves as a reminder that prospective families should visit, ask questions about housekeeping and temperature policies, and assess whether the Vero's culture and operational practices align with their expectations for care and communication.

Overall, The Vero at Chesapeake appears to be a place of striking beauty and genuine care, where the residents, their families, and the staff frequently describe a sense of family, patience, and kindness. For many, the strength of the community lies in the people - the front-desk team, the memory care staff, the activities coordinators, and the maintenance crew - who collectively create an environment that feels both like a refined resort and a warm, supporting home. Those considering The Vero are encouraged to weigh the consistently praised aspects - personalized attention, the bustling activity calendar, the inviting ambiance, and the depth of care - against concerns some residents have raised regarding housekeeping consistency, temperature control, and occasional gaps in issue resolution. In the end, numerous families regard The Vero as head and shoulders above other local options, while recognizing that continued attention to the areas of improvement could make an already strong community even stronger.

Features

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Norfolk International (13 miles away) Norfolk International (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Vero at Chesapeake in Chesapeake, VA is an assisted living community that offers a range of care services and amenities to ensure the comfort, convenience, and well-being of its residents. The community provides both Independent Living and Memory Care options to cater to the unique needs of older adults.

Residents can enjoy a host of amenities designed for their convenience and enjoyment. These include a beauty salon for grooming needs, cable or satellite TV for entertainment, community-operated transportation for easy commuting, a computer center for digital activities, and a fully furnished living space for comfort. Additionally, there is a gaming room for leisure activities, a garden to relax in nature's embrace, housekeeping services to maintain cleanliness, and private bathrooms for personal privacy.

Dining at The Vero is exceptional with restaurant-style dining that offers delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure everyone's needs are met. For intellectual stimulation, there is a small library available where residents can engage in reading and expand their knowledge. Telephone services are also provided to stay connected with loved ones. In terms of wellness, residents have access to a fitness room and wellness center where they can engage in physical activities and programs.

The care services offered at The Vero provide 24-hour supervision to ensure the safety of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available whenever needed. The community assists in coordinating with healthcare providers when required and offers specialized memory care programming for those with memory impairments or dementia. Medication management ensures that medications are taken correctly while transportation arrangements are made for medical appointments.

Residents at The Vero can enjoy various activities planned throughout the day such as fitness programs and resident-run activities organized by the dedicated staff members. Planned day trips allow residents to explore nearby attractions while concierge services cater to their specific needs.

In terms of proximity to essential amenities, The Vero is conveniently located near cafes, parks, pharmacies, physicians, restaurants, and hospitals. This ensures easy access to various services and amenities that residents may require.

Overall, The Vero at Chesapeake provides a comfortable and supportive environment for older adults to live independently or receive memory care services while enjoying a range of amenities and personalized care.

Nearby Places of Interest

This area of Chesapeake, Virginia offers a variety of amenities and services that cater to individuals in their senior years. With several physicians specializing in allergy and asthma care nearby, as well as pharmacies like Rite Aid and Walgreens within a short distance, residents can easily access healthcare resources. There are also numerous dining options such as Chick-Fil-A and Cracker Barrel for convenient meals. In terms of leisure activities, Chesapeake City Park provides a beautiful outdoor space for relaxation and exercise. Additionally, there are several hospitals in the vicinity including Chesapeake General Hospital and Children's Hospital of the King's Daughters for any medical needs that may arise. Overall, this area offers a combination of healthcare facilities, dining options, recreational spaces, and transportation accessibility making it a suitable location for senior living.

Physicians

  • Allergy & Asthma Specialists (0.7 miles)
  • Bryan, Curtis Dr - Chesapeake Integrated Behavioral Healthcare (2.1 miles)
  • Hanbury Family Medicine (2.4 miles)
  • Chesapeake Diagnostic Imaging (2.5 miles)
  • Group For Women (2.6 miles)
  • Allergy & Asthma Specialists (2.6 miles)
  • Patient First - Battlefield (2.7 miles)

Pharmacies

  • Rite Aid (1.6 miles)
  • Walgreens (1.7 miles)
  • Va Lottery - Walmart (2.4 miles)
  • Walgreens (2.8 miles)
  • Walgreens (3.9 miles)
  • Rite Aid (4.5 miles)
  • Walgreens (4.7 miles)

Restaurants

  • Wendy's (1.7 miles)
  • La Parrilla Mexican Grill (1.9 miles)
  • Chick-Fil-A (2.4 miles)
  • McDonald's (2.6 miles)
  • Golden Corral (3.8 miles)
  • Cracker Barrel (4.2 miles)
  • McDonald's (4.5 miles)

Cafes

  • Panera Bread (1.7 miles)
  • Starbucks (3.8 miles)
  • Metro Diner (4.9 miles)
  • Panera Bread (5 miles)
  • Starbucks (9.1 miles)
  • Starbucks (9.6 miles)

Hospitals

  • Chesapeake Regional Labor & Delivery (2.8 miles)
  • Chesapeake General Hospital (2.8 miles)
  • Children's Hospital of the King's Daughters (3 miles)
  • Portsmouth General Hospital (9.4 miles)
  • Naval Medical Center Portsmouth (9.5 miles)
  • Bon Secours Maryview Medical Center (9.8 miles)
  • Maryview Medical Ambulatory Surgery Recovery (9.9 miles)

Parks

  • Chesapeake City Park (3.6 miles)
  • Portsmouth City Park (9.5 miles)
  • The Pagoda & Oriental Garden (9.8 miles)

Places of Worship

  • Twine Memorial Holy Temple (8.9 miles)
  • St Luke's Catholic Church (9.1 miles)
  • Westhaven Baptist Church (9.8 miles)

Transportation

  • The Tide MacArthur Square Station (9.6 miles)
  • The Tide-Newtown Road Station (9.6 miles)

Frequently Asked Questions

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