Greenbrier Regional Medical Center

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  • Interior

    A spacious waiting area featuring wood-look flooring and comfortable seating.

  • Outdoors

    A sunny day view of a building surrounded by greenery and parked vehicles.

  • Building

    A modern building entrance with landscaped greenery and a surveillance camera.

  • Bedroom

    A well-equipped patient room featuring an adjustable hospital bed and a comfortable chair.

  • Windows

    A bright hallway showcasing expansive windows that allow natural light to illuminate the wooden floor.

  • Bathroom

    A view of a hospital patient room featuring two beds separated by a curtain.

  • Healthcare

    Sign for Greenbrier Regional Medical Center, indicating services provided.

  • Workspace

    A cluttered workspace filled with various items including bottles, a fan, and some bags.

Greenbrier Regional Medical Center

1017 George Washington Highway North, Chesapeake, VA 23323

For more information about senior living options: (844) 490-3973

3 from 58 reviews
5 stars
25
4 stars
4
3 stars
2
2 stars
2
1 stars
25

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    Overall Review of Greenbrier Regional Medical Center

    Pros

    • pro The therapy department treated them fantastically.
    • pro The rehab staff were the best.
    • pro The staff were super friendly and knowledgeable, making them feel welcomed.
    • pro Therapy helped them regain normal daily activities and discharge home.
    • pro The facility was nice and clean.
    • pro Social services provided support beyond expectations.
    • pro They would recommend the facility.

    Cons

    • pro They let a resident sit in urine and feces for hours while nurses did not respond promptly.
    • pro They charged for a cup of water ($5) and did not provide adequate hydration.
    • pro They allowed a patient to develop a rash and pressure sores, and did not effectively treat a UTI.
    • pro Staff were observed openly cussing at patients, and the rehab left the patient weaker and sicker.
    • pro The facility was described as dirty and smelling like death, with bedding left unchanged and rooms mismarked.
    • pro A large upfront payment (about $7,000) was not refunded for months, with no return calls.
    • pro Discharge planning was terrible, with notices given only hours before discharge and delays in arranging necessary equipment and transport.
    • pro Some staff were described as neglectful or unfit to work there.
    • pro The overall care led to hospitalization or death after discharge in at least one case.
    • pro It was advised not to entrust a loved one to this facility.

    Review

    The collection of reviews reveals a striking balance between highly positive experiences and troubling, alarming reports about care and operations at the same facilities. On one end, several patients and family members praise the therapy programs, the friendliness of staff, clean and welcoming environments, and the meaningful progress they or their loved ones made during stays. On the other end, many reviewers recount serious concerns - ranging from neglect and poor communication to questionable discharge practices and even allegations of unsafe conditions. Taken together, the comments paint a complex portrait of a facility that can be a lifeline for some and a source of distress for others.

    A common thread among the favorable reviews is the strength of the rehabilitation and therapy components. Multiple patients highlight the therapy department as a standout, describing outcomes that allowed them to return to daily life more quickly. One reviewer notes that the therapy team got them back to their normal activities and enabled a discharge home, even mentioning the joy of reuniting with a family pet. Others speak highly of therapists and the overall trajectory of recovery, emphasizing that the rehabilitation process was thorough and capable of restoring independence. The social work and discharge planning support is praised by some as well, with particular mentions of social services personnel who went beyond expectations. In several accounts, the staff - especially in therapy and front-line roles - are described as friendly, knowledgeable, and genuinely caring. A few reviews also emphasize a positive orientation experience and a sense of being welcomed when entering the facility.

    Beyond therapy, there are notes about the general kindness and professionalism of various teams. Some reviewers describe the nursing staff as attentive and the facility as clean and pleasant, which contributed to a positive overall impression. There are mentions of staff who were particularly helpful in coordinating care and advocating for patients, and a sense among some patients that the care team felt like family. A few reviews even challenge readers to recognize the care partners who went the extra mile, whether in acute support, social work, or daily assistance with activities of daily living. In short, for several patients, the environment and the people provided a supportive, respectful setting for recovery.

    However, the negative feedback is extensive and pointed. One review, dated mid-2025, describes a horrifying care experience for a mother-in-law who was 90 and previously independent. The account alleges neglect and a failure to provide basic needs - no timely assistance with bathroom needs or hydration, the patient left sitting in urine and feces for extended periods, a rash developing from poor care, and a urinary tract infection acquiring while hospitalized. The reviewer also recounts being told by management that they would "look into it," but feeling that the care concerns were ignored or minimized, and they warned others not to place loved ones there. These details, if accurate, raise serious questions about staffing, responsiveness, and overall patient safety.

    Another deeply troubling narrative centers on a father who was in rehab and left in worse condition than when he arrived. The reviewer recounts neglect - being left in urine for hours, a patient's hair matted to the scalp, and staff allegedly cursing at patients. The outcome, according to the account, was a hospital readmission and ultimately a death that the reviewer attributes to a lack of care for a liver condition. This review ends with a strong admonition not to trust the facility with family members. Across multiple accounts, similar themes surface: prolonged delays in responding to patient needs, inadequate attention to basic hygiene, and a perception that staff accountability is insufficient.

    Other reviews echo similar themes: odors, clutter, and overall perceptions of neglect in daily operations. There are mentions of patients becoming dependent on others to navigate the facility, confusion about room assignments, and the presence of remains of meals in common areas that contribute to a perception of an unwelcoming environment. Some reviewers describe the facility as having systemic issues - such as delivered meals that are cold, discharges that are mishandled, and concerns about refunding unspent funds, with claims that attempts to resolve the issue were not followed through by staff. Taken together, these narratives portray a facility where the emotional and physical environment can significantly impact the patient and family experience.

    Discharge planning and post-hospitalization logistics appear to be a recurring pain point. A review recounts a mother's rehab after a stroke, with discharge planning described as terrible and unwillingness to order necessary equipment for home care, despite the patient's needs. The account details that the facility could not or would not arrange medical transport or a suitable bed at home, leaving family members to arrange care themselves and sometimes facing additional risks and injuries in the process. In another account, the lack of timely communication around discharge and the coordination of equipment and home-based support created a sense of abandonment at a critical transition point. These stories highlight the critical role of effective discharge planning in ensuring patient safety and continuity of care.

    Overall, the body of reviews suggests a facility that can deliver exceptional rehabilitation when systems are aligned: compassionate, capable therapists; clean and welcoming spaces; clear, responsive communication; and proactive discharge planning. At the same time, it reveals a spectrum of serious concerns when care coordination frays, when staffing and responsiveness falter, and when financial or administrative processes fail to meet patient and family expectations. For families navigating these possibilities, the overarching message is clear: health-care experiences in rehab settings hinge on consistent, attentive care; transparent communication; and robust processes to ensure safety, dignity, and timely transitions from hospital to home. The reviews underscore the importance of advocacy, informed questions, and proactive engagement with care teams to safeguard the well-being of loved ones during vulnerable transitions.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Norfolk International (11 miles away) Norfolk International (11 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Greenbrier Regional Medical Center in Chesapeake, VA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community's amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor space for relaxation and activities, private bathrooms for each resident, restaurant-style dining options, a small library for reading and leisure activities, telephones in each unit for easy communication with loved ones, non-medical transportation arrangements to various appointments as needed by residents, an on-site wellness center for health and well-being needs, and Wi-Fi/high-speed internet access for staying connected.

    The care services provided at Greenbrier Regional Medical Center include 24-hour call system to ensure the safety and security of residents at all times. Trained staff members are available around the clock to provide 24-hour supervision and assistance with activities of daily living such as bathing and dressing. Assistance with transfers is offered to those who require mobility support. The community also provides specialized care for individuals with diabetes through appropriate diet management. Meal preparation and service are available to residents who may need assistance with their meals. Medication management services help ensure that residents take their medications properly and on time. A mental wellness program is implemented to address the emotional well-being of the residents.

    The dining experience at Greenbrier Regional Medical Center is tailored to accommodate special dietary restrictions that some residents may have.

    A variety of activities are offered to keep residents engaged and entertained. Concierge services are available to assist with arranging various activities. Fitness programs promote physical well-being while planned day trips allow residents to explore nearby attractions. Resident-run activities foster social interaction among peers while scheduled daily activities offer structured engagement opportunities.

    Located in Chesapeake, VA, Greenbrier Regional Medical Center is conveniently surrounded by an array of amenities. There are cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals in close proximity to the community.

    Overall, Greenbrier Regional Medical Center offers a warm and inviting environment where residents can enjoy a comfortable lifestyle while receiving personalized care and support as needed.

    Nearby Places of Interest

    Restaurants

    • Pizza Hut (0.3 miles)
    • McDonald's (0.4 miles)
    • Lisa's Restaurant and Lounge (2.8 miles)
    • Sonic Drive-In (3.9 miles)
    • Taqueria La Hacienda (3.9 miles)
    • Chick-Fil-A (4.1 miles)
    • La Parrilla Mexican Grill (4.3 miles)

    Pharmacies

    • CVS Pharmacy (0.8 miles)
    • Rite Aid (2.5 miles)
    • CVS Pharmacy (3.3 miles)
    • Drug Center Pharmacy (3.7 miles)
    • Walgreens (3.8 miles)
    • Va Lottery - Walmart (4.2 miles)
    • CVS Pharmacy (4.5 miles)

    Physicians

    • Family Physicians Of Chesapeake (2.6 miles)
    • Family Medicine Healthcare- Dr. Abdelshaheed (4.2 miles)
    • Hammer Jeff C Md (4.9 miles)
    • Tidewater Ear Nose & Throat (5.3 miles)
    • Renaissance Pediatrics, PC (5.3 miles)
    • The Spine Center At Chesapeake (5.3 miles)
    • Group For Women (5.4 miles)

    Parks

    • Portsmouth City Park (3.5 miles)
    • The Pagoda & Oriental Garden (5.6 miles)
    • FunVille Playground and Cafe Chesapeake (5.6 miles)
    • Chesapeake City Park (6.4 miles)
    • Crossings Park (6.7 miles)

    Places of Worship

    • Westhaven Baptist Church (4 miles)
    • Twine Memorial Holy Temple (4.1 miles)

    Hospitals

    • Bon Secours Maryview Medical Center (4.2 miles)
    • Maryview Medical Ambulatory Surgery Recovery (4.2 miles)
    • Portsmouth General Hospital (4.8 miles)
    • Naval Medical Center Portsmouth (4.9 miles)
    • Chesapeake General Hospital (5.5 miles)
    • Chesapeake Regional Labor & Delivery (5.5 miles)

    Cafes

    • Starbucks (4.9 miles)
    • Starbucks (5.5 miles)
    • Panera Bread (5.9 miles)
    • Metro Diner (6.4 miles)
    • Cafe Stella (6.7 miles)

    Transportation

    • The Tide MacArthur Square Station (5.5 miles)

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