Information last verified:
3610 Winchester Drive, Portsmouth, VA 23707
For more information about senior living options: (844) 490-3973
The staff are caring, patient, and genuinely kind. The facility is clean, welcoming, and feels like a family. The nursing team is attentive, professional, and compassionate. The leadership, including the Director of Nursing, is knowledgeable, supportive, and accessible. The residents are happy and enjoy engaging activities. The rehab team provides excellent care and a welcoming atmosphere. The staff consistently demonstrate dedication to residents and their families. The administration and activities team create positive, supportive experiences for residents.
The facility is described as dirty and poorly maintained, with roaches, flies, and strong odors. Staff are said to be unresponsive to call bells, leaving residents in distress or unattended. Reviewers allege neglect and unsanitary conditions, including untreated bedsores, incontinence, and residents not being bathed or cared for properly. Front-desk and some staff are labeled rude or unprofessional, with a lack of empathy for patients and families. There are serious accusations of unsafe medication practices during hospice care, including overdosing with sedatives. Families report misleading information, communication breakdowns, and loss of belongings or billing disputes. The building is characterized as old and outdated, with persistent understaffing and crowded, inadequately maintained hallways. Several reviews state they would not recommend the facility based on their experiences.Autumn Care of Portsmouth is best suited for families seeking a rehab-forward path with evident nursing leadership, hands-on therapy, and a warm, family-like culture. The facility often delivers meaningful mobility gains through a solid rehab team, and residents repeatedly emerge to re-engage with life thanks to attentive nursing, daily oversight by an on-site physician or nurse practitioner, and coordinated care that keeps families informed. This community excels when the goal is a return-to-home trajectory supported by a personable staff who treat residents with dignity and warmth. The atmosphere leans toward a close-knit, supportive environment where activity programming and social engagement are prioritized, and where families can feel involved in care planning. For short- to medium-term stays centered on rehabilitation, Autumn Care Portsmouth can be a practical, capable choice.
That said, alternatives should be on the table for families with different non-negotiables. Several reviews flag concerns about cleanliness lapses, pest activity, and odors that recur in some areas of the building, suggesting that a truly pristine environment may not be consistently guaranteed. Others describe episodes of understaffing or slow response to call bells, and a few families report communication gaps or unresolved administrative issues, including billing experiences that felt impersonal or opaque. For families who cannot tolerate potential inconsistencies in day-to-day operations, or who prioritize a modern, spotless facility and flawless operational reliability, it is prudent to compare options with a stronger emphasis on maintenance, housekeeping, and front-desk responsiveness. Also worth considering are families navigating complex Hospice or long-term care decisions, where unequivocal consistency and transparent medical governance are essential.
The strongest positives are hard to overlook. The nursing team is repeatedly praised for competence, compassion, and continuity of care, often under steady leadership from a capable Director of Nursing. Rehab services are described as solid to excellent, with therapists who move patients toward meaningful improvements and coordinate well with medical staff. The onsite medical oversight, comprising physicians, nurse practitioners, and a licensed social work presence, helps families stay connected to care plans and specialists. The dining and activity programs frequently come up as high points: residents report good meals, a variety of social and recreational options, and staff who make activities engaging and person-centered. Across many testimonials, administrators and admissions staff are portrayed as accessible and helpful, making the intake and ongoing communication feel professional and responsive, which matters enormously for families juggling logistics from out of town.
These clear strengths, however, do not erase the valid concerns voiced by other families. The most consequential issues tie to the facility’s age and appearance, with relocation or remodeling noted as ongoing but incomplete improvements; for some, that translates into a perception of dated infrastructure and occasional maintenance delays. A number of reviews describe episodes of neglect-like behavior, unanswered call bells, rooms not being cleaned promptly, and families feeling left out of urgent care decisions. There are also reports of negative experiences around hospice referrals and end-of-life decisions, suggesting that while the staff can be extraordinary in everyday rehab and recovery scenarios, serious situations require vigilant advocacy from families and a proactive approach from leadership. In short, the pros, compassion, hands-on rehab, robust medical oversight, are real and compelling, but the cons are not trivial and can swing a decision for families with higher risk tolerance or higher expectations for flawless operations.
To make this choice work, steer the process toward concrete assurances. Tap the leadership, especially the Director of Nursing and the admissions director, and request a meet-and-greet with the primary care team that will handle daily shifts. Assess response times to call bells during a trial period and observe room cleanliness and odor control on multiple floors. Drill into the rehab plan: which therapists will work with the resident, the frequency and goals of therapy, and how progress is communicated to families. Verify the dining structure, menu variety, and ability to accommodate dietary restrictions, as well as the availability and quality of activities that align with the resident’s preferences. Given the mixed feedback on administration, insist on clear billing practices, regular family conferences, and a transparent escalation path for any concerns.
In the end, Autumn Care of Portsmouth offers a dependable, compassionate rehab milieu with notable strengths in nursing leadership, rehabilitation outcomes, and family-centric communication. It can be an excellent fit for families prioritizing mobility restoration, consistent medical oversight, and a lived-in atmosphere where staff know residents by name and strive to keep routines personal and respectful. Yet it is essential to anchor expectations to the facility’s realities: an older building in parts, with ongoing upgrades; a landscape of varied comments about cleanliness and administrative smoothness; and some experiences that underscore the importance of vigilant family involvement and proactive care planning. For families who value the proven rehab track record and the culture of caring, Autumn Care Portsmouth is worth pursuing, provided diligence is paid to tour, trial, and ongoing governance.
Bottom line: for a recovery-focused stay with a hands-on, compassionate care team, Autumn Care of Portsmouth can deliver meaningful outcomes and a sense of being treated like family. If the priority list prioritizes immaculate facilities, unassailable cleanliness, guaranteed consistent call-response, and seamless administrative operations, alternatives should be explored with care. Prospective caregivers should enter well-prepared, visit to witness day-to-day operations, engage with the DON and social work staff, and set up concrete benchmarks for response times, care plans, and family updates. With the right expectations and ongoing advocacy, this community can be a strong partner in rehabilitation and recovery, helping residents regain independence while keeping families connected and reassured.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (9 miles away) Newport News Williamsburg International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Autumn Care of Portsmouth is an assisted living community located in Portsmouth, VA. Our community offers a wide range of amenities to ensure that our residents have everything they need for a comfortable and enjoyable lifestyle.
Residents can take advantage of our beauty salon to keep looking their best, as well as enjoy their favorite shows with cable or satellite TV in their private rooms. For transportation needs, we offer both community-operated transportation and assistance in arranging transportation to doctors appointments.
Our computer center allows residents to stay connected with loved ones online, while our fitness room and wellness center provide opportunities for exercise and maintaining good health. Outdoor spaces, gardens, and a small library offer peaceful retreats for relaxation and leisure activities.
Meals at Autumn Care are served restaurant-style in our dining room, with special dietary restrictions accommodated. Our staff is available 24/7 to assist with activities of daily living, such as bathing and dressing, as well as medication management.
We also prioritize mental wellness by offering a mental wellness program and planned daily activities to keep residents engaged and socially active. Additionally, concierge services are available for any additional needs or requests.
Autumn Care of Portsmouth is conveniently located near various amenities in the surrounding area. With 6 cafes, 5 parks, 12 pharmacies, 17 physicians, 34 restaurants, 1 transportation option nearby, and 2 places of worship within reach; residents have easy access to everything they may need or desire.
At Autumn Care of Portsmouth, we strive to provide personalized care in a comfortable environment that promotes independence and well-being.
Autumn Care Of Portsmouth is located at 3610 Winchester Drive, Portsmouth, VA 23707 in Portsmouth city, Virginia
Autumn Care Of Portsmouth on seniors.fyi includes 5 photos including images showing exercise equipment, dining, interior, building, landscaping, sidewalk, trees, tree, and more.
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