Autumn Care Of Portsmouth

Pros

• The staff at Autumn Care of Portsmouth is consistently described as great and caring, providing wonderful support to patients.
• The rehab center is noted for its cleanliness and well-maintained facilities.
• Many reviewers appreciated the quality of food provided to residents.
• The facility has received a 5-star rating from Medicare, indicating high standards of care.
• Positive experiences with the therapy staff highlight their concern and dedication to patient recovery.
• Residents engaged in various fun events organized by the staff contribute to a vibrant community atmosphere.

Cons

• The reviewer describes the facility as old and not clean, reporting sightings of large cockroaches and flies frequently.
• There is a perception of unprofessionalism among the staff, leading to a negative experience for the family.
• The hallways are described as crowded with patients, contributing to an uncomfortable atmosphere.
• The reviewer notes a persistent unpleasant smell in the hallways, likening it to urine and feces.
• Clothing belonging to patients is often lost by the laundry department, causing frustration for families.
• The reviewer shares a distressing account of their father being left on the floor for an extended period after a fall without assistance.
• After filing a complaint with the state ombudsman, the facility retaliated by threatening to move the patient out of his private room unless additional payment was made.
• The reviewer feels lied to about the conditions and arrangements regarding their father's stay, leading to feelings of betrayal and distrust in management.

Review

Autumn Care of Portsmouth has received a mix of reviews from families and patients regarding their experiences at the facility, which offers rehabilitation services alongside residential care. Many reviewers commend the quality of care provided by the nursing and rehabilitation staff, highlighting their dedication to patients and their ongoing support even after discharge. Several individuals emphasized the cleanliness of the facility, particularly in shared spaces such as therapy gyms and dining areas. The food has been mentioned positively as well, with one reviewer noting the presence of enjoyable communal events like seafood buffets that enhance the dining experience for residents who may be unable to join others in the dining room.

Despite these favorable observations, there are substantial criticisms about different aspects of Autumn Care. While some families found comfort in knowing that their loved ones were being cared for effectively, others reported significant lapses in service quality. A common complaint involved issues related to communication difficulties with administrative staff, particularly around billing processes. One family recounted a frustrating interaction regarding delayed bill responses and inadequate communication concerning financial matters. Such disruptions created stress during an already challenging time for families managing their loved ones' care.

The living conditions have also sparked discussions among reviewers, with mixed feelings reported on room standards and general maintenance issues within the facility. Some described their rooms as basic but acceptable, while others expressed disappointment over outdated furnishings reminiscent of institutional settings like army barracks or hospital rooms. Particularly severe criticisms emerged around cleanliness; one reviewer remarked on witnessing cockroaches and flies frequently within the premises, raising concerns about proper hygiene measures being enforced to protect vulnerable residents.

An additional point raised is related to patient mobility and comfort when maneuvering within crowded hallways filled with residents using wheelchairs or walking aids. Families noted that this overcrowding could contribute to a less than ideal atmosphere for both patients seeking recuperation and relatives wishing to visit without feeling constrained by limited space or constant movement around them. This highlights an area for possible improvement in ensuring better spatial arrangements that prioritize both patient ease-of-access and visitor experience.

One particularly distressing account detailed how a resident’s fall went unnoticed for an extended period before they managed to get up independently. The subsequent treatment by administration left family members feeling neglected; after raising concerns regarding this incident with state ombudsman authorities, they experienced pushback from management involving potential changes to room arrangements under contentious circumstances surrounding payments that had previously been assured as covered by Medicaid.

In light of these widely varied experiences at Autumn Care of Portsmouth—from heartfelt gratitude towards attentive medical professionals to glaring flaws in administrative communication—there remains a clearer call for improved oversight concerning resident safety protocols alongside enhanced responsiveness from billing departments. Many family members advocate strongly for ongoing reforms aimed at elevating overall standards so future residents can receive the level of dedicated care envisioned upon entering a rehabilitative residence designed specifically around fostering healing environments amidst community-oriented living situations.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Drug Center Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• Bj's Pharmacy (3.4 miles)
• Mac Arthur Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)

Places of Worship

• Westhaven Baptist Church (0.8 miles)
• Twine Memorial Holy Temple (1.8 miles)

Hospitals

• Bon Secours Maryview Medical Center (0.8 miles)
• Maryview Medical Ambulatory Surgery Recovery (0.9 miles)
• Portsmouth General Hospital (2.5 miles)
• Naval Medical Center Portsmouth (2.7 miles)
• Chkd (4.4 miles)

Restaurants

• Lisa's Restaurant and Lounge (1.3 miles)
• Sonic Drive-In (2 miles)
• Gosport Tavern (2.4 miles)
• Legend Brewing Depot (2.8 miles)
• McDonald's (3.2 miles)
• Plaza Azteca Mexican Restaurant (3.2 miles)
• Blue Moon Taphouse (3.3 miles)

Parks

• Portsmouth City Park (1.6 miles)
• The Pagoda & Oriental Garden (3.3 miles)
• FunVille Playground and Cafe Chesapeake (4.1 miles)
• Crossings Park (4.4 miles)
• Dunedin Park (4.4 miles)

Physicians

• Family Medicine Healthcare- Dr. Abdelshaheed (2.4 miles)
• Neurosurgical Associates, PC (3.3 miles)
• Tidewater Ear Nose & Throat (3.4 miles)
• The King's Daughters Milk Bank at CHKD (3.4 miles)
• Ivor Barry Kaplan (3.4 miles)
• Collins Jay N MD-Eastern VA Medical School Department (3.4 miles)
• Renaissance Pediatrics, PC (3.4 miles)

Cafes

• Starbucks (3.4 miles)
• Cafe Stella (4.2 miles)
• Panera Bread (4.2 miles)
• Starbucks (4.3 miles)
• Coalescence Coffee (4.6 miles)
• Panera Bread (4.7 miles)
• Starbucks (6.2 miles)

Transportation

• The Tide MacArthur Square Station (3.5 miles)