Fairview Care Ctr-West

Pros

• The patient care is amazing.
• The staff are welcoming and supportive, and clearly love what they do.
• The administrator and CNAs work hard to care for the residents.
• The team is friendly, and residents are happy.
• The facility has top-notch staff and service.
• The staff are kind and helpful.
• Neal is the best.

Cons

• The facility nearly killed a resident by internal bleeding due to delays and poor response.
• The on-site doctor did not personally see patients and relied on information from aides over the phone.
• The facility reeked of mildew and waste, indicating serious cleanliness problems.
• The nursing staff had poor attitudes and were often found standing around talking instead of assisting patients.
• Medications were administered incorrectly, and residents weren't taken to scheduled doctor appointments.
• CNAs were described as rough with residents, amounting to abuse.
• Staff were seen socializing while call lights rang unanswered, showing neglect.
• Residents were left in briefs because staff wouldn't take them to the restroom.
• On Mother's Day, a resident was near death from internal bleeding and ambulance response was delayed.
• The facility was unclean with food left around the premises, contributing to unsafe conditions.
• Administration was criticized for ignoring mental health concerns and failing to communicate with families.
• Overall, reviewers urge against placing loved ones at Pine Creek Rehab due to risk of harm.

Review

Pine Creek Rehab is described by many family members and visitors as a place where experiences run the dramatic gamut from hopeful to devastating. Across several reviews, people recount a pattern of concerning gaps in medical oversight, inconsistent communication, and environments that some found unsafe or unclean. While a few accounts speak highly of certain staff members and indicate positive, people-centered moments, the prevailing thread in many stories is that loved ones faced serious risks and distress while in residence.

A number of reviewers allege catastrophic declines in health after placement, portraying a system where basic needs and timely medical attention were not consistently met. One family member describes a rapid deterioration over roughly 18 months - going from able to walk and communicate to a state where self-care was no longer possible. They contend the facility relied on an in-house doctor who rarely visited patients, instead relaying information by phone through aides, and that scheduled appointments with external doctors were not effectively honored. On Mother's Day, the situation reportedly peaked: a mother in distress, bleeding internally, and staff seemingly paralyzed by conversations at the front desk. Help was delayed until a family member intervened, after which the hospital reportedly indicated that waiting could have been fatal. The impression left is of a system where urgent warning signs were not acted upon quickly enough.

The same pattern of alarm and alarmed families recurs with other relatives. One reviewer recounts a grandmother who was found internally bleeding and pale, with staff allegedly dismissing her need for urgent care until the situation deteriorated. Several stories emphasize delays in ambulance responses or decisions to wait for medical attention until after the next day, and some accounts describe caregivers who appeared disengaged or preoccupied with dialogue rather than patient care. In several posts, loved ones describe internal complications - bleeding, dehydration, bowel issues, UTIs - and link these to declines in overall health or to hospitalizations that occurred after the family had raised concerns. The surrounding environment is painted as unclean in places, with odors noted and food left around common areas in at least one account.

The emotional and practical fallout for families is clear. Reviewers talk about broken trust with caregivers and a sense that patient safety sometimes took a back seat to routine tasks or internal politics. There are repeated assertions that medicines were not administered correctly, that patients were not consistently taken to necessary doctor visits, and that communication among staff, aides, and doctors was insufficient or inconsistent. Several families claim that staff relied on the facility's in-house doctor rather than coordinating with external physicians, which they felt limited timely and comprehensive medical review. In one case, a resident's medications contributed to sedation and confusion, prompting a hospitalization after a request to discontinue certain drugs was not honored. The cumulative effect, for these reviewers, was a perception of risk to residents and a concerning lack of proactive medical management.

Not all comments are negative, however. A contrasting set of voices offers a much more positive view of Pine Creek Rehab. Some visitors describe the staff as welcoming, kind, and attentive, with administrators and team members who seem engaged and supportive. A few reviews point to dedicated individuals who made a difference for residents and families, emphasizing a culture of care and the importance of building a home-like atmosphere. There are mentions of staff who work with unsheltered populations, delivering on-the-ground support, and several individuals who name particular employees or leaders in glowing terms. In these accounts, the facility is portrayed as having strengths in warmth, approachability, and a staff that cares about residents and their well-being.

Amid the mixed experiences, a recurring motif is the variability in day-to-day care - often tied to staffing levels, shifts, and individual personalities. Some reviewers highlight moments of genuine compassion, quick responses to call lights, and staff who go above and beyond to help residents and visitors. Others emphasize systemic problems: inconsistent medication administration, missed appointments, staff who seem distracted or preoccupied, and environmental concerns that make the facility feel less safe or welcoming. The divergent experiences leave prospective families weighing the hope of a caring, home-like environment against the very real fears raised by others about neglect and delayed care.

Overall, the accounts portray a facility where the quality of care appears to fluctuate dramatically, influenced by factors that reviewers describe as governance and communication challenges, staffing patterns, and the availability of attentive medical oversight. The strongest messages across many reviews are warnings to carefully evaluate a loved one's needs, seek corroborating information, and consider alternatives if possible. For those with direct experience, Pine Creek Rehab represents a spectrum - from places of warmth and competence in some instances to environments where serious medical and safety concerns have been raised by multiple families - and the call to action is consistent: prioritize vigilant monitoring, insist on clear and prompt medical communication, and advocate for a care plan that places patient safety and well-being at the forefront.

This part of Salt Lake City, Utah offers a convenient and diverse range of amenities for seniors looking to relocate to the area. The proximity to transportation hubs such as the Salt Lake City Intermodal Hub and UTA FrontRunner North Temple Station makes it easy for residents to travel around the city. There are also numerous restaurants, cafes, pharmacies, parks, theaters, places of worship, physicians' offices, and hospitals within a short distance, ensuring that senior residents have access to essential services and recreational activities. With its central location and abundance of resources, this area provides a comfortable and thriving community for seniors seeking an active lifestyle in Salt Lake City.

Transportation

• Salt Lake City Intermodal Hub Salt Lake Central (0.7 miles)
• UTA FrontRunner North Temple Station (1.3 miles)
• TRAX Central Pointe (2.3 miles)
• Employee Parking Shuttle Stop (3.7 miles)
• TRAX Millcreek (3.8 miles)
• Concourse B (4 miles)
• SLC Apron (4.1 miles)

Restaurants

• Chungas (0.8 miles)
• Denny's (1 miles)
• Club Try-Angles (1 miles)
• Dave & Buster's (1 miles)
• Rancherito's (1.2 miles)
• Poplar Street Pub (1.2 miles)
• Red Rock Brewing Company (1.2 miles)

Parks

• Pioneer Park (0.9 miles)
• Washington Square (1.6 miles)
• Liberty Park (2.6 miles)
• Reservoir Park (3.4 miles)
• Fairmont Park (3.6 miles)
• Bonneville Glen (3.8 miles)
• Popperton Park (3.8 miles)

Cafes

• The Rose Establishment (1 miles)
• Starbucks (1 miles)
• Starbucks (1 miles)
• Publik Coffee Roasters (1.3 miles)
• Three Pines Coffee (1.5 miles)
• Salt Lake Coffee Break (2 miles)
• Java Jo's (2.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Harmons (1.8 miles)
• Walgreens (2.2 miles)
• SuperSaver Pharmacy (2.5 miles)
• Lucky Pharmacy (2.5 miles)
• Smith's Food & Drug (2.5 miles)
• Walgreens (3.3 miles)

Theaters

• Megaplex 12 at The Gateway (1 miles)
• Imax Theatre Clark Planetarium (1.1 miles)

Places of Worship

• Worldwide Gospel Church (1.5 miles)
• Salt Lake Tabernacle (1.6 miles)
• Conference Center (1.8 miles)
• Cathedral of the Madeleine (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (2.8 miles)

Physicians

• Central City Community Health Center (2 miles)
• U of U Health Redwood Urgent Care (2.2 miles)
• Redwood Health Center (2.2 miles)
• House Call Doctors (2.3 miles)
• Avenues Sleep Clinic (2.6 miles)
• Intermountain Cardiothoracic Assoc (2.6 miles)
• Ear Nose & Throat Center (2.8 miles)

Hospitals

• Intermountain Pharmacy - LDS Hospital (2.5 miles)
• George E Wahlen VA Hospital (3.9 miles)
• United States Government (4 miles)
• Valley Mental Health (4.2 miles)
• Primary Children's Hospital (4.2 miles)
• Moran Patient Support (4.3 miles)
• University of Utah Hospital (4.3 miles)