125 South 900 West, Salt Lake City, UT 84104
For more information about senior living options: (866) 208-4318
Overall Review of Midtown Manor
Pros
Tara is an outstanding nurse who provides exceptional care.- She is always there, giving what her patients need, and she always has a smile on her face.
- Tara consistently goes above and beyond what is asked.
- The Midtown staff go above and beyond for every resident.
- They take residents in and care for them with dedication.
- Sindy is appreciated for her care and for making sure everything is addressed.
- Skyler and the other staff are thanked for taking care of the mom, and they hold a special place in the family’s heart.
- The facility is described as a place where loved ones are cared for as if they were their own, with staff who go above and beyond.
Cons
The reviewer states the facility kept the son's suitcase with his clothes and wheelchair, and that they called many times and got nowhere.- The reviewer calls the situation a shame and disgrace.
- None of the staff met her care/health requirements.
- There are many conflicting aspects to the facility; the staff seem kind but their words feel rehearsed and insincere.
- The reviewer observed that a friend was not taken care of as hoped, with dirty bed linens and soiling, because nobody was there to assist her.
- The reviewer was disappointed with the facility.
Review
Midtown Manor in Salt Lake City is best suited for families seeking a warm, hands-on care environment where frontline staff form lasting relationships and demonstrate a real willingness to go beyond the basics. The community tends to attract residents who require steady daily assistance and who benefit from attentive, approachable caregivers rather than a large, impersonal operation. Reviews highlight long‑term stability for at least one resident, with care staff who become trusted figures, especially the nursing team, who make the difference in a senior’s day-to-day well‑being. This is a setting where compassion and personal attention can translate into meaningful improvements in comfort and function for a loved one.
However, Midtown Manor may not be the right fit for families prioritizing flawless logistics and universal, visible accountability across every shift. Several reviews point to gaps in communication and follow-through, including difficulties in locating a missing item and inconsistent contact with families. A friend’s fall and the concern about not being able to reach the resident or obtain timely updates underline a potential weakness in oversight and responsiveness. For seniors who require highly reliable coordination among multiple caregivers, or for families who demand a consistently polished, fully proactive operational culture, alternatives with stronger traceable processes and centralized family updates should be considered.
Still, the strongest positives at Midtown Manor revolve around care givers who demonstrate real dedication. Tara, described as an outstanding nurse, embodies the level of attentiveness that can keep a resident thriving even when health needs are complex. Other staffers, Sindy and Skyler among them, are repeatedly praised for empathy, proactive problem-solving, and a willingness to address concerns before they become urgent. When care teams rally around a resident, the daily experience becomes more predictable and reassuring for families. These committed individuals, along with a declared philosophy of treating residents like their own family, can offset many communication hiccups by delivering reliable, compassionate care on the front lines.
Yet the negatives cannot be ignored. The reported rehearsed tone from staff, the perception that not all family inquiries are promptly answered, and a troubling incident where a resident’s linens and dignity were compromised reveal a fragility in consistency. A missed connection about a missing item and limited ability to contact a family member after a transition highlight gaps in accountability and systems. For some families, these contradictions will erode confidence during a critical time when routine and clear information matter most. Prospective residents should probe care planning, incident reporting, and visit routines to determine if the culture there aligns with expectations.
The rating snapshot, 3.8 from six reviews, mirrors a practical truth: warmth exists, but so do operational warts. The Salt Lake City location offers convenient access for local families and a setting that feels more intimate than a large corporate campus. Longstanding staff can provide valuable continuity for residents with memory or mobility needs who respond to familiar faces. Families should weigh the emotional lift of compassionate caregivers against the possibility of sporadic service lapses. A cautious approach, visiting multiple times, meeting the primary caregiving team, and requesting a defined escalation path, will help ensure alignment with expectations and reduce surprises.
In deciding, prioritize Midtown Manor for families who value heartfelt, hands-on care and who can tolerate occasional communication gaps in exchange for personalized attention from a few standout caregivers. This community can deliver meaningful stability for a loved one who responds to trusted, proactive staff. Those with high expectations for flawless consistency, rigorous oversight, and universal reliability across all shifts may find alternatives more suitable, particularly facilities with stronger standardized processes. Prospective residents should insist on meeting the core care team, reviewing daily schedules, and confirming how belongings and incident communications are tracked. With disciplined expectations and careful due diligence, Midtown Manor can be a good fit for the right family.
82 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Salt Lake City International (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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