Heritage Management Inc

Pros

• Heritage HOA & Property Management consistently delivers good service for clients and HOA boards.
• One reviewer called Heritage the best property management they have ever used, noting it made everything easy and felt like home.
• Heritage Property and HOA Mgmt are described as doing an awesome job managing HOAs and are highly recommended.
• A renter stated that Heritage has taken care of every need and that the staff are kind, available, and helpful.
• Heritage is praised for prompt maintenance responses, with repairs often completed the same day.
• Several reviewers say they would use Heritage again and would recommend them for HOA management.
• The staff's clear communication and courteous service are repeatedly highlighted.

Cons

• They are rude and arrogant at every turn with horrible communication.
• They are disorganized and unresponsive, not recommended for any management needs.
• They allegedly switch HOAs and impose special assessments after bills are paid, leading to late fees and irrigation shut-offs.
• They lie about sending letters when they do not.
• They terminated an HOA contract abruptly with only 30 days' notice and without providing a reason.
• They fail to provide financial statements on time and do not report to the drainage district; their communication is inconsistent.
• They are accused of fraud and should be investigated; they do not communicate with clients.
• They are overpriced for property management of HOAs, understaffed, and fail to address major problems.
• They enter properties on the 30th day of notice without eviction or proper verbal communication and remove belongings.
• They have poor customer service and accounting practices, including misapplied payments and collections after payment was made.

Review

Heritage Property and HOA Management presents a paradoxical picture. On one hand, there are numerous accounts that paint the firm as deeply unresponsive, poorly organized, and prone to miscommunication that can cost clients both money and peace of mind. On the other hand, a smaller set of reviews describe a highly positive experience, praising the company for professionalism, clear communication, and reliable service. Taken together, the collection reveals a company that can feel radically different depending on who you are, what HOA you're dealing with, and which team members you end up engaging with.

A significant portion of the feedback centers on communication failures. Several reviewers allege that there is little to no response to emails, phone calls, or urgent issues. The sentiment is blunt: "they do not respond to anyone trying to get hold of them," and "the communication is poor between all parties involved." Some stories sharpen this into accusations of intentional misrepresentation, with claims that the firm lies about sending letters or notices, only to discover that nothing was actually mailed. The recurring theme is a sense of being left in the dark during critical moments, with homeowners and HOAs left to fend for themselves while the management company appears unavailable or evasive.

Financial management and transparency are another flashpoint. A number of reviews describe late fees, misapplied payments, or special assessments that appear after a bill has already been settled. One homeowner recalls paying a bill, then being informed that a special assessment had been added, and still facing a late fee or utility shutoff. Others recount the frustration of not receiving timely financial statements or drainage district reporting, even after assurances that such documents would be provided. In some cases, the accounts end up in dispute with collections, after what reviewers describe as an accounting error or a lack of follow-through. The underlying concern is that clear, proactive bookkeeping and timely reporting are not consistent practices within the company.

Some reviews recount contentious or even alarming interactions with the HOA management process itself. A notable thread involves alleged overreach and sloppy procedures: being told that a property could be entered for maintenance or inspections, sometimes with vague or concerning implications about access to personal belongings. One reviewer describes incident details about a 30-day notice being used to enter a unit without an eviction process, raising questions about tenant rights and proper procedure. Others speak of abrupt, unexpected terminations of contracts with HOAs, sometimes without clear reasons or direct communication.

There is also a spectrum of personal experiences with staff behavior. A number of reviews depict rude, unhelpful, or "totally worthless" service, with some reviewers suggesting fraud should be investigated. A recurring complaint is that the company's leadership or accounting staff fail to own errors, instead directing clients to collections or blaming the client for perceived missteps. Yet within the same corpus of feedback, there are strongly positive depictions of staff who are described as courteous, communicative, and genuinely helpful. One reviewer who had a long-term, favorable relationship with the firm notes that they found their services to be "the best property management I have ever gone through," praising Debbie and the office staff for making the process feel easy and supportive. Another reviewer, who manages a property remotely, says the team "took control of everything" and that repairs and tenant management were handled efficiently, allowing them to stay hands-off.

The experiences also diverge sharply on pricing and value. Some reviewers label the company as overpriced for HOA management and describe it as underperforming on major issues because of understaffing and slow responses. Others insist that the firm's work is worth the cost, and that they would "use again" for future property management needs. The contrast is stark: for some, the value lies in reliable, proactive service and clear communication; for others, the same firm feels opaque, expensive, and chaotic.

In sum, the narrative around Heritage Property and HOA Management is a mosaic of praise, criticism, and sharp contradictions. There are stories of smooth operations, clear guidance, prompt maintenance, and a sense that the company genuinely cares about the properties and the people living in them. There are also deeply troubling accounts of mismanagement, unresponsiveness, questionable financial practices, and disputes that escalate to collections or formal complaints. For anyone considering engaging this firm, the convergent message is clear: outcomes may depend heavily on the specific HOA, the team you work with, and the expectations you set upfront. If you value transparent communication, meticulous financial reporting, and a proactive management approach, you would want to verify those capabilities directly and request concrete service level commitments before entering a contract. If you are wary of inconsistent responsiveness and potential escalations, you would want to proceed with caution, seek references from similar HOAs, and insist on clear, written procedures for notices, accounting, and dispute resolution.

Parks

• Washington Square (0.1 miles)
• Pioneer Park (0.8 miles)
• Liberty Park (1.1 miles)
• Reservoir Park (1.8 miles)
• Popperton Park (2.2 miles)
• Bonneville Glen (2.3 miles)
• Sunnyside Park (2.3 miles)

Restaurants

• The Green Pig Pub (0.3 miles)
• Greek Souvlaki (0.3 miles)
• Beer Bar (0.3 miles)
• Market Street Grill (0.4 miles)
• Purgatory (0.5 miles)
• Spencer's For Steaks and Chops Salt Lake City (0.5 miles)
• Gracie's (0.5 miles)

Physicians

• Central City Community Health Center (0.3 miles)
• House Call Doctors (0.7 miles)
• Ear Nose & Throat Center (1.2 miles)
• Avenues Sleep Clinic (1.4 miles)
• Intermountain Cardiothoracic Assoc (1.4 miles)
• Barr Facial Plastic Surgery: Lucy J Barr MD PC (1.4 miles)
• Barr Facial Plastic Surgery (1.4 miles)

Cafes

• Salt Lake Coffee Break (0.4 miles)
• Three Pines Coffee (0.5 miles)
• Starbucks (0.7 miles)
• Java Jo's (0.8 miles)
• The Rose Establishment (0.9 miles)
• Publik Coffee Roasters (1 miles)
• Publik Coffee Roasters (1 miles)

Pharmacies

• Walgreens (0.5 miles)
• Harmons (0.5 miles)
• Smith's Food & Drug (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.6 miles)
• Smith's Food & Drug (2.7 miles)
• CVS Pharmacy (2.9 miles)

Places of Worship

• Cathedral of the Madeleine (0.7 miles)
• Salt Lake Tabernacle (0.8 miles)
• Conference Center (0.9 miles)
• Worldwide Gospel Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (3.2 miles)
• LDS Foothill Stake Center (3.5 miles)

Theaters

• Imax Theatre Clark Planetarium (1 miles)
• Megaplex 12 at The Gateway (1 miles)

Transportation

• Salt Lake City Intermodal Hub Salt Lake Central (1.3 miles)
• UTA FrontRunner North Temple Station (1.3 miles)
• TRAX Central Pointe (2.5 miles)
• TRAX Millcreek (4.1 miles)
• Trax Ballpark Staion (4.7 miles)

Hospitals

• Intermountain Pharmacy - LDS Hospital (1.3 miles)
• George E Wahlen VA Hospital (2.3 miles)
• United States Government (2.4 miles)
• Primary Children's Hospital (2.6 miles)
• Moran Patient Support (2.6 miles)
• University of Utah Hospital (2.7 miles)
• University Of Utah ENT Clinic 9 (2.7 miles)