Heritage Management Inc in Salt Lake City, UT

Pros

• Heritage Property Management provides excellent services for HOAs.
• The company is professional, courteous, knowledgeable, trustworthy, and competent.
• They handle requests promptly and communicate clearly.
• They take good care of tenants and properties.
• They respond quickly to maintenance issues, often the same day.
• Renters and homeowners consistently recommend Heritage Property Management.
• They are known for integrity and dedication to honesty and customer satisfaction.

Cons

• They are rude and arrogant at every turn with horrible communication.
• They have no organization and are terrible at communication.
• They lie and say they sent letters when they don't.
• They terminated their agreement abruptly and without explanation.
• They do not respond to inquiries and are unhelpful and unprofessional.
• They are overpriced, unresponsive, and understaffed; they should not be recommended.
• They enter properties with 30 days' notice without eviction and remove belongings, which is unprofessional.
• They charge for HOA violations they weren't notified about and bill for carpet cleaning from deposits.
• Their customer service and professionalism are severely lacking; their responses are unprofessional and sometimes dishonest.

Review

Heritage Property Management is best suited for property owners and HOAs that want a hands-on, tenant-facing partner who will move quickly on immediate issues and advocate for the owner's interests when push comes to shove. When emergencies or urgent repairs arise, the firm has shown the ability to mobilize promptly and keep tenants calm, with several accounts of same-day or near-immediate response to problems. For landlords who prize direct, responsive action over process and polish, Heritage can feel like a practical ally. However, this advantage sits alongside a rocky track record on routine operations, making clear how the relationship is managed in ordinary months just as important as what happens in a crisis.

Those who may want to consider alternatives are owners and HOAs that require consistently reliable communication, timely financial reporting, and meticulous administrative discipline. Across many reviews, persistent complaints center on poor communication, unanswered emails, and delayed or incomplete financial statements. Some clients describe contracts terminated abruptly, with little explanation, or encounters with accounting errors that escalate into collections or disputes. For investors who depend on predictable, documented processes - monthly statements, transparent fee structures, and proactive issue tracking - these gaps can overshadow any standout moments of responsiveness.

The strongest positives Heritage offers - rapid maintenance responsiveness, hands-on tenant support, and a sense of personal attention - can offset some drawbacks when leveraged correctly. Managers who value fast triage of problems, a willingness to coordinate with contractors, and a client-focused attitude may experience smoother operations and fewer downtime periods for their properties. In favorable cases, owners feel supported by an accessible team, with reports of direct communication with leadership and a willingness to fight for favorable outcomes on behalf of the client. When these elements align, owners report easier move-ins, better tenant cooperation, and a sense that concerns are being heard.

Yet the cons are substantial and repeatedly risk derailing a property's performance. The most recurrent red flags include chronic unresponsiveness, rudimentary customer service, and allegations of miscommunication or misbilling. Several reviews allege that essential notices disappear into thin air, that invoices are mishandled or incorrectly billed, and that critical issues - like water shutoffs or major repairs - receive delayed attention. Reports of staff underresourcing, high fees, and inconsistent enforcement of HOA rules further erode trust, especially for owners who must rely on timely financials, adherence to CCRs, and transparent deposit handling. The pattern suggests a company that can excel in urgent fix-it moments but struggle with steady, predictable administration.

Given that tension, the decision hinges on risk tolerance and governance requirements. For owners who can build strong contract terms around reporting cadence, notice requirements, and escalation pathways, Heritage can deliver tangible value - especially in markets where quick on-site responses matter and personal accountability is prioritized. For those who need unwavering consistency, predictable accounting, and rigorous communication protocols, it warrants close scrutiny or a choice of an alternative firm with a clearer track record in administrative reliability and HOA governance. In short, Heritage is not uniformly or universally suitable; it rewards disciplined oversight and clearly defined expectations.

To maximize success with Heritage, specify in contract the exact reporting schedule (monthly financials, delinquency notices, maintenance logs), define response times for urgent versus non-urgent issues, and lock down procedures around access to properties and notices to residents. Insist on written communication for all critical actions, a transparent fee schedule, and recourse if misbilling occurs. Vet the vendor network in advance and require pre-approved contractors for major repairs to avoid surprises. Finally, monitor performance with regular performance reviews and a formal escalation path to leadership when issues persist. With rigorous governance, Heritage can be a capable partner; without it, the risk environment grows significantly.

Parks

• Washington Square (0.1 miles)
• Pioneer Park (0.8 miles)
• Liberty Park (1.1 miles)
• Reservoir Park (1.8 miles)
• Popperton Park (2.2 miles)
• Bonneville Glen (2.3 miles)
• Sunnyside Park (2.3 miles)

Restaurants

• The Green Pig Pub (0.3 miles)
• Greek Souvlaki (0.3 miles)
• Beer Bar (0.3 miles)
• Market Street Grill (0.4 miles)
• Purgatory (0.5 miles)
• Spencer's For Steaks and Chops Salt Lake City (0.5 miles)
• Gracie's (0.5 miles)

Physicians

• Central City Community Health Center (0.3 miles)
• House Call Doctors (0.7 miles)
• Ear Nose & Throat Center (1.2 miles)
• Avenues Sleep Clinic (1.4 miles)
• Intermountain Cardiothoracic Assoc (1.4 miles)
• Barr Facial Plastic Surgery: Lucy J Barr MD PC (1.4 miles)
• Barr Facial Plastic Surgery (1.4 miles)

Cafes

• Salt Lake Coffee Break (0.4 miles)
• Three Pines Coffee (0.5 miles)
• Starbucks (0.7 miles)
• Java Jo's (0.8 miles)
• The Rose Establishment (0.9 miles)
• Publik Coffee Roasters (1 miles)
• Publik Coffee Roasters (1 miles)

Pharmacies

• Walgreens (0.5 miles)
• Harmons (0.5 miles)
• Smith's Food & Drug (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.6 miles)
• Smith's Food & Drug (2.7 miles)
• CVS Pharmacy (2.9 miles)

Places of Worship

• Cathedral of the Madeleine (0.7 miles)
• Salt Lake Tabernacle (0.8 miles)
• Conference Center (0.9 miles)
• Worldwide Gospel Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (3.2 miles)
• LDS Foothill Stake Center (3.5 miles)

Theaters

• Imax Theatre Clark Planetarium (1 miles)
• Megaplex 12 at The Gateway (1 miles)

Transportation

• Salt Lake City Intermodal Hub Salt Lake Central (1.3 miles)
• UTA FrontRunner North Temple Station (1.3 miles)
• TRAX Central Pointe (2.5 miles)
• TRAX Millcreek (4.1 miles)
• Trax Ballpark Staion (4.7 miles)

Hospitals

• Intermountain Pharmacy - LDS Hospital (1.3 miles)
• George E Wahlen VA Hospital (2.3 miles)
• United States Government (2.4 miles)
• Primary Children's Hospital (2.6 miles)
• Moran Patient Support (2.6 miles)
• University of Utah Hospital (2.7 miles)
• University Of Utah ENT Clinic 9 (2.7 miles)