Information last verified:
420 East South Temple, Suite 345, Salt Lake City, UT 84111
For more information about senior living options: (844) 490-3973
Synergy goes above and beyond to ensure every client is not skipped over or forgotten. The office staff handle problems quickly and with total respect, finding solutions when needed. Caregivers are incredibly respectful to families and even to their animals. Scheduling is very flexible, allowing clients to adjust times and take time off as needed. The administration and owner provide consistent professional and personal support. The company feels like a family unit, with concerns addressed reliably. They show genuine care and compassion for clients and their loved ones. They deliver trustworthy, dependable, high-quality care.
They are unprofessional; the managers and scheduling team argue with employees, and they remove clients from schedules without informing them. They are perceived as unreliable and undependable, with some reviewers saying the company deserves zero stars for an initial consultation. They have canceled services due to insurance processing issues, including Medicaid, causing interruptions in care. They sometimes fail to show up for appointments or reschedule without proper communication, leaving families waiting. The owner is accused of publicly arguing with former employees, which undermines trust. They do not listen to care needs or update care plans appropriately, according to multiple reviews. Some reviewers warn not to trust the company with loved ones.Synergy HomeCare in Salt Lake City is best suited for families that need flexible, person-centered in-home care and place a premium on caregivers who demonstrate genuine respect, warmth, and adaptability. This provider shines for clients with evolving schedules or complex needs that require short, frequent visits and a team that is willing to adjust on the fly. It is particularly well-matched for working parents and students who must juggle classes, jobs, and caregiving, as well as clients who benefit from two-hour visit slots and a care plan that can be fine-tuned over time. The core strength lies in a culture that treats clients and their households, pets included, with consideration, and in office staff that commits to keeping care moving, even when substitutions are necessary. When reliability is present, the care experience can feel personalized, consistent, and strongly service-oriented.
Those considering alternatives should note who may not be a good fit. Prospective families that require flawless predictability, consistent caregiver assignment, and immediate, error-free billing may prefer other providers with a longer track record of zero-tolerance for no-shows or last-minute changes. Several reviews flag concerns about reliability and communication, and a few accounts describe episodes of missed appointments, unaligned scheduling, or disputes that complicate the care process. There are also warnings from former employees about professional standards in some interactions with management and scheduling, along with anecdotes about insurance and payment glitches that disrupted service. For families who cannot tolerate even occasional service gaps or billing confusion, exploring alternative options with clearer guarantees may be warranted.
The strongest pros ring loudly against the backdrop of these cons when the fit is right. Flexibility stands out as a practical superpower: the agency has demonstrated an ability to rework schedules, bring in office staff to cover gaps, and keep clients moving through transitions without abandoning them midstream. The compassion of the caregivers and the respectful way visits are conducted carry tangible value for clients who need dignity and reassurance in daily routines. The company’s willingness to staff around demanding needs, such as two hours of care twice daily for specialized cases, addresses a real niche that many agencies struggle to serve. In environments where family members are balancing employment or school, the combination of a responsive office and caring, attentive aides translates into meaningful continuity of care and less caregiver fatigue for relatives who would otherwise bear the scheduling burden alone.
However, the routine challenges cannot be dismissed. Reliability issues, missed consultations, delays, or sudden shifts in plans, erode trust when they occur repeatedly or without timely communication. Billing and insurance friction, including spend-down and authorization bottlenecks, have caused services to pause or become confusing for families navigating benefits. On the leadership side, some reviewers describe a tense dynamic with management that can color the experience, especially when concerns are raised. These factors matter because consistent, on-time visits are the backbone of safe in-home care; when they falter, even highly capable caregivers may not be able to compensate. Families must weigh whether the occasional operational hiccups are tolerable given the potential for highly personalized, compassionate care on the days those systems work properly.
To maximize positive outcomes, prospective clients should approach the intake with a structured plan. Demand a clear caregiver assignment strategy and a back-up coverage plan that operates transparently during absences or vacations. Ask for a written outline of the scheduling process, including how changes are communicated and documented, and request a dedicated contact point for urgent issues. Verify the agency’s approach to insurance authorizations and spend-downs, and insist on real-time updates if delays occur. Seek references from clients with needs similar to the prospective case, and probe for incidents where concerns were escalated and resolved. Establish a realistic trial window to assess reliability, caregiver compatibility, and the fidelity of the care plan before committing long-term.
Ultimately, Synergy HomeCare offers a compelling option for families who value flexibility, a people-first approach, and a willingness to accommodate evolving care requirements. Its strengths in compassionate, attentive caregiving and in maintaining continuity through staffing ripple effects make it a viable choice for households that can absorb occasional scheduling quirks and insurance-related headaches. For those whose priorities tilt toward unwavering reliability, strict punctuality, and pristine administrative execution, it may be prudent to survey other agencies first. The decision hinges on the household’s tolerance for occasional disruption against the desire for deeply personalized, responsive care that treats the client as part of a caring, cooperative system rather than a schedule. In the right match, Synergy stands out as a resourceful ally in navigating the complexities of in-home support.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Salt Lake City International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Synergy Homecare in Salt Lake City, UT is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides cable or satellite TV, a dining room, fully furnished accommodations, a garden for outdoor enjoyment, and housekeeping services to maintain a clean and organized living space.
Residents can enjoy the convenience of a kitchenette for preparing their own meals or opt for the restaurant-style dining offered on-site. A small library is available for leisure reading, and telephone and Wi-Fi/high-speed internet access keep residents connected with loved ones.
The caring staff at Synergy Homecare provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The community also specializes in diabetes diets and caters to special dietary restrictions to ensure residents' nutritional needs are met. Meal preparation and service are provided, along with medication management to ensure proper health maintenance.
In addition to physical care, Synergy Homecare prioritizes mental wellness through its dedicated program. Residents can engage in resident-run activities and participate in scheduled daily activities that promote socialization and overall well-being.
The location of Synergy Homecare offers convenient access to various amenities nearby. With 11 cafes, parks, pharmacies, physicians offices, restaurants, transportation options, places of worship, theaters within close proximity; residents have ample opportunities for entertainment, recreation and medical assistance when needed.
Overall, Synergy Homecare offers a comfortable assisted living environment where residents can receive the care they need while enjoying a range of amenities designed to enhance their quality of life.
Synergy Homecare is located at 420 East South Temple, Suite 345, Salt Lake City, UT 84111 in Salt Lake County, Utah
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