Synergy Homecare

420 East South Temple, Suite 345, Salt Lake City, UT 84111

For more information about senior living options: (844) 490-3973

3.2 from 11 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
0
1 stars
5

Assisted Living

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    Overall Review of Synergy Homecare

    Pros

    • pro The reviewer described the overall experience as good and would recommend doing business there.
    • pro The aide sent by Synergy was excellent.
    • pro Scheduling staff respond much quicker than other agencies.
    • pro The owner is an excellent communicator and flexible to work with.
    • pro Synergy was described as a calm in the storm, handling everything from the first phone call and helping create a loving, peaceful environment.
    • pro The staff is knowledgeable and treated the grandma as their own.

    Cons

    • pro The company is unreliable and undependable.
    • pro The company repeatedly failed to show up for scheduled visits, leaving families waiting.
    • pro The organization canceled services at night due to an insurance mix-up, endangering a client.
    • pro The billing/insurance handling was mishandled, with Medicaid payments marked as paid on the state site but no communication.
    • pro The pricing appeared misleading, with rates that seemed favorable but were fabricated.
    • pro The ownership and management were described as unprofessional, with disputes and arguing with former employees.
    • pro The care and professionalism were described as disgustingly low.
    • pro One reviewer warned not to trust the company with loved ones.

    Review

    The collection of reviews about Synergy Home Health Care paints a complex, often contradictory portrait of the agency. On one hand, there are strong testimonials about compassionate care, responsive scheduling, and caregivers who treat loved ones as family. On the other hand, there are repeated complaints about miscommunication, missed appointments, and stressful insurance or billing glitches that left clients feeling unprotected and frustrated. Taken together, the feedback suggests a provider capable of excellent hands-on care in some cases, but uneven reliability and administrative lapses that can have serious consequences for families relying on their services.

    One especially vivid incident underscores the potential emotional and practical impact of their service gaps. A late-night call at 10 p.m. on a Friday in October reported that a spend-down payment had not been received, leading the agency to withdraw services for that night. The result was a night spent by an elderly woman in a wheelchair, without the needed transfer support that home care can provide. The reviewer describes the resulting discomfort and sleeplessness, and notes that Medicaid processing and communication were at the heart of the problem: the state website indicated payment had been made, but no one communicated this to the family. The agency later offered to reinstate services while the family checked the spend-down status or corrected the insurance issue, and continued services while the issue was resolved. This narrative highlights how insurance and payment glitches can directly affect day-to-day safety and comfort, even when the staff is willing to adapt and keep care going.

    Another thread in the reviews focuses on reliability and communication. A number of commenters recount missed initial consultations and tentative promises that never materialized. One reviewer describes the agency as "awful" and "undependable," citing no-shows, late calls, and a perceived lack of information transfer between office staff and families. There are accounts of canceled visits due to emergencies, sometimes with little to no notification, leaving families in limbo after months of trying to arrange care for a loved one with dementia or mobility limitations. These stories emphasize the distress that scheduling failures can cause, especially when a dependent family member requires consistent supervision and assistance for safety and peace of mind.

    Yet the same set of reviews also includes a substantial number of positive experiences that counterbalance the negatives. Several reviewers praise the aides who were sent, calling them excellent and noting that the scheduling staff respond quickly compared with other agencies. The owner, Chris Dobson, is described by some as an excellent communicator and flexible to work with, and there are testimonials where families felt "Synergy was our calm in the storm," with caregivers who were knowledgeable and treated the elder relative as their own. There are genuine expressions of gratitude for the emotional and practical support that care teams provided, and a sense that when the stars align - an attentive aide, clear communication, and reliable scheduling - the care can be deeply meaningful and effective.

    A particularly favorable set of reviews focuses on tailored, long-term care needs that seem to align well with families seeking significant assistance. One family with a non-geriatric relative requiring substantial care notes that Synergy was the first company to truly meet their complex needs, including arranging two hours of care twice daily. They describe Utah as their local context and emphasize a care philosophy that can accommodate specialized requirements for a para- or quadriplegic individual. These reviewers insist that the company's approach - when aligned with staffing and scheduling - can fill critical gaps that other agencies cannot, with staff who understand the nuance of ongoing, regular support and the realities of difficult care situations.

    Despite the mixed tone, a recognizable pattern emerges: the agency appears capable of delivering high-quality, compassionate, and knowledgeable care when the stars align - experienced aides, diligent and responsive scheduling, and leadership that communicates effectively. However, the same client base repeatedly flags operational gaps - missed appointments, slow or unclear communication, and billing or insurance misunderstandings - that can undermine trust and safety. The online footprint even includes conflicting perspectives about leadership tenure and behavior, including claims that the owner has engaged in public disputes with former employees, alongside praise from others who view the owner as an asset and an advocate for their clients.

    In sum, Synergy Home Health Care comes across as a provider that can be a lifesaver in the right circumstances but also a reminder of how fragile dependable home care can be when administrative processes falter. Families who consider them should weigh the potential for highly attentive, skilled care against the risks of scheduling inconsistency and insurance-related delays. Prospective clients may benefit from clearly confirming spend-down status, obtaining written confirmations of coverage and care plans, and establishing explicit expectations for appointment times and updates. The stories collectively underscore that in home health care, the human element - consistency, communication, and trust - matters as much as, if not more than, the services themselves.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Salt Lake City International (5 miles away) Salt Lake City International (5 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Synergy Homecare in Salt Lake City, UT is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides cable or satellite TV, a dining room, fully furnished accommodations, a garden for outdoor enjoyment, and housekeeping services to maintain a clean and organized living space.

    Residents can enjoy the convenience of a kitchenette for preparing their own meals or opt for the restaurant-style dining offered on-site. A small library is available for leisure reading, and telephone and Wi-Fi/high-speed internet access keep residents connected with loved ones.

    The caring staff at Synergy Homecare provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The community also specializes in diabetes diets and caters to special dietary restrictions to ensure residents' nutritional needs are met. Meal preparation and service are provided, along with medication management to ensure proper health maintenance.

    In addition to physical care, Synergy Homecare prioritizes mental wellness through its dedicated program. Residents can engage in resident-run activities and participate in scheduled daily activities that promote socialization and overall well-being.

    The location of Synergy Homecare offers convenient access to various amenities nearby. With 11 cafes, parks, pharmacies, physicians offices, restaurants, transportation options, places of worship, theaters within close proximity; residents have ample opportunities for entertainment, recreation and medical assistance when needed.

    Overall, Synergy Homecare offers a comfortable assisted living environment where residents can receive the care they need while enjoying a range of amenities designed to enhance their quality of life.

    Nearby Places of Interest

    Places of Worship

    • Cathedral of the Madeleine (0.2 miles)
    • Salt Lake Tabernacle (0.7 miles)
    • Conference Center (0.8 miles)
    • Worldwide Gospel Church (2 miles)
    • Church of Jesus Christ of Latter Day Saints (3 miles)
    • LDS Foothill Stake Center (3.7 miles)

    Cafes

    • Java Jo's (0.2 miles)
    • Publik Coffee Roasters (0.4 miles)
    • Salt Lake Coffee Break (0.6 miles)
    • Three Pines Coffee (0.7 miles)
    • The Rose Establishment (1.3 miles)
    • Starbucks (1.3 miles)
    • Coffee Garden (1.5 miles)

    Physicians

    • House Call Doctors (0.2 miles)
    • Central City Community Health Center (0.7 miles)
    • Ear Nose & Throat Center (0.7 miles)
    • Avenues Sleep Clinic (0.7 miles)
    • Intermountain Cardiothoracic Assoc (0.7 miles)
    • Barr Facial Plastic Surgery: Lucy J Barr MD PC (1 miles)
    • Barr Facial Plastic Surgery (1 miles)

    Restaurants

    • Greek Souvlaki (0.4 miles)
    • Beer Bar (0.5 miles)
    • Costa Vida Fresh Mexican Grill (0.5 miles)
    • The Cheesecake Factory (0.6 miles)
    • Cafe Niche (0.7 miles)
    • Chipotle Mexican Grill (0.7 miles)
    • The Green Pig Pub (0.8 miles)

    Pharmacies

    • Harmons (0.4 miles)
    • Smith's Food & Drug (0.5 miles)
    • Walgreens (0.5 miles)
    • CVS Pharmacy (2.1 miles)
    • Watson Pharmaceuticals (3 miles)
    • Walgreens (3 miles)
    • Smith's Food & Drug (3.2 miles)

    Hospitals

    • Intermountain Pharmacy - LDS Hospital (0.7 miles)
    • George E Wahlen VA Hospital (2.1 miles)
    • Primary Children's Hospital (2.1 miles)
    • Moran Patient Support (2.2 miles)
    • University of Utah Hospital (2.2 miles)
    • University Of Utah ENT Clinic 9 (2.2 miles)
    • United States Government (2.2 miles)

    Parks

    • Washington Square (0.7 miles)
    • Liberty Park (1.1 miles)
    • Pioneer Park (1.3 miles)
    • Reservoir Park (1.4 miles)
    • Popperton Park (1.6 miles)
    • Sunnyside Park (2.2 miles)
    • Bonneville Glen (2.3 miles)

    Theaters

    • Imax Theatre Clark Planetarium (1.3 miles)
    • Megaplex 12 at The Gateway (1.3 miles)

    Transportation

    • UTA FrontRunner North Temple Station (1.4 miles)
    • Salt Lake City Intermodal Hub Salt Lake Central (1.6 miles)
    • TRAX Central Pointe (3.2 miles)
    • TRAX Millcreek (4.8 miles)

    Frequently Asked Questions

    Where is Synergy Homecare?

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