Lake Shore Village Healthcare Center

Pros

• The staff at Lake Shore Village Healthcare Center always had the residents' best interest in mind and constantly worked to add value to their lives.
• The facility was always clean and fresh, providing a pleasant environment for the residents.
• The social worker, receptionist, nurses, and assistants were kind, helpful, loving, hardworking, and wonderful.
• Lake Shore Village was nice and well set up with the amenities desired by the reviewer.
• The variety of activities offered in the common room, such as bingo, games, singing performances, and piano playing, were enjoyable for the residents.

Cons

• The staff at Lake Shore Village Healthcare Center did not provide good care for the friend of the reviewer.
• The lunchroom at Lake Shore Village was inaccessible for some residents, and they were penalized for not being able to go there.
• The activities provided by Lake Shore Village were not satisfactory, and the reviewer's friend did not get to participate in any of them.
• The staff at Lake Shore Village harassed the reviewer and their friend about the bill, even though it was not their responsibility.
• The staff at Lake Shore Village did not want to help the friend and did not work with the reviewer on anything.
• Lake Shore Village charged the friend for medicines that they shouldn't have and destroyed her medicines.
• One reviewer had a negative experience with cleanliness and staff responsiveness, mentioning roaches in drawers and dirty clothes in the closet.
• The cost of staying at Lake Shore Village was too expensive according to one reviewer.
• Some statements may be opinions or subjective experiences of the reviewers rather than objective facts about the facility.

Review

Lake Shore Village Healthcare Center received mixed reviews from individuals who had experiences with the facility. One reviewer expressed dissatisfaction with their deceptive practices regarding UnitedHealthcare approval. They claimed that the facility initially led them to believe that they had obtained the necessary approval, only to later inform them that it was not secured. The reviewer attempted to resolve the issue by involving their friend's doctor but was unsuccessful. Consequently, they gave Lake Shore Village a negative ranking for their handling of insurance matters.

The care provided at Lake Shore Village also came under scrutiny in various reviews. One individual mentioned that their friend was penalized for being unable to go to the lunchroom due to its inconvenient location, separated by an open court. As a result, the patient had to eat alone in her room and was denied coffee since she couldn't access the lunch area. Additionally, sharing a small room with another resident proved problematic as her roommate dominated the space, leading to discomfort.

Another aspect criticized by reviewers was the lackluster activities offered at the facility. The first reviewer stated that their friend did not have the opportunity to participate in any activities during her stay. This limitation contributed to an overall negative experience at Lake Shore Village.

Reviewers also raised concerns about billing issues and harassment from staff members. They claimed that despite trying to pay off outstanding bills, Lake Shore Village continued to harass both the patient and their loved ones regarding payment matters. According to these accounts, staff members were unhelpful and uncooperative throughout this process.

On a positive note, one review highlighted a different experience where care was provided in Lake Shore Village's Secure Unit for residents dealing with cognitive impairments or memory loss. In this case, there were no complaints regarding the care received. The staff was commended for always prioritizing residents' best interests and consistently working towards improving their quality of life.

While some reviewers had negative experiences, others found positives aspects about Lake Shore Village Healthcare Center. The cleanliness of the facility was praised, along with the kindness and helpfulness of the social worker and receptionist. Furthermore, the unit nurses and assistants were described as loving, hardworking, and wonderful.

Overall, Lake Shore Village received mixed reviews regarding their care services, amenities, billing practices, staff friendliness, and activities offered. Areas for improvement include better communication with insurance providers, creating an inclusive environment for all residents to participate in activities, addressing billing concerns promptly and professionally, and ensuring consistent quality care throughout the facility.

Hospitals

• Ascension Medical Group Providence at Lake Shore (0.1 miles)
• Hillcrest Baptist Medical Center (2.3 miles)
• Waco Works Occupational Medicine (4.2 miles)
• ACE Dental of Bellmead (4.7 miles)

Parks

• Lovers Leap (1.3 miles)
• Waco Mammoth National Monument (1.3 miles)

Restaurants

• Chuck's Pizza Pasta & Wings (1.8 miles)
• Slow Rise Slice House (2.9 miles)
• D's Mediterranean Grill (3 miles)
• Las Trancas 2 (3.4 miles)
• Shipley Do-Nuts (3.7 miles)
• Bahama Buck's (3.8 miles)
• The Ranchito (3.8 miles)

Physicians

• Fentress Cancer Center At Hillcrest (2.3 miles)
• Hillcrest Senior Health Center (2.4 miles)
• Family Health Center (2.9 miles)
• Texas Oncology, P.A. (3.1 miles)
• Brazos Valley Eye Physicians (3.6 miles)
• James N Shinder PhD (3.9 miles)
• First Texas Medical Partners (4 miles)

Places of Worship

• Emmanuel United Anglican Church (2.3 miles)
• First United Methodist Church of Waco (3.2 miles)
• First Presbyterian Church (4 miles)

Transportation

• Avis Rent A Car (2.5 miles)
• Waco Regional Airport (ACT) (2.5 miles)

Pharmacies

• Walgreens (3.5 miles)
• H-E-B Pharmacy (3.9 miles)
• Octapharma Plasma (3.9 miles)
• Percy Medicine (4.3 miles)
• CVS Pharmacy (4.6 miles)
• Pharmacy Plus (4.6 miles)

Cafes

• Starbucks (3.9 miles)
• Alpha Omega (4 miles)
• Dichotomy Coffee & Spirits (4 miles)
• Magnolia Press (4.3 miles)
• Dutch Bros Coffee (4.6 miles)
• Rosa's Cafe (4.6 miles)
• Panera Bread (4.7 miles)