Visiting Angels - Waco, TX

Pros

• Visiting Angels is highly recommended and provides excellent care.
• The staff at Visiting Angels are compassionate, attentive, and prompt.
• They genuinely care about their clients and work hard to meet individual needs.
• The leadership team at Visiting Angels is wonderful and the caregivers are dependable.
• The office staff at Visiting Angels is courteous and responsive.
• Visiting Angels is a valuable service to the Waco community.
• They offer a wide variety of assistance to meet every need.
• The caregivers from Visiting Angels are amazing and provide companionship to their clients.

Cons

• One of the caregivers was no good at all.
• The place is disorganized and never arrives on time.
• They overbook and don't have enough staff, resulting in missed appointments.
• They couldn't provide a consistent caregiver as requested.
• The service did not meet expectations for what was paid.

Review

Visiting Angels is a home care agency that has received mixed reviews from customers. While some reviewers had positive experiences with compassionate and attentive caregivers, others expressed concerns about disorganization and lack of consistent quality care.

One reviewer mentioned that the majority of the staff at Visiting Angels were good people who genuinely cared about their clients. However, they also noted that the company was disorganized and often arrived late to appointments. The training of the caregivers was also lacking, leading to missed appointments due to overbooking and insufficient staffing. The reviewer emphasized the importance of having a consistent caregiver for their loved one's comfort and their own peace of mind.

On the other hand, another reviewer had a more positive experience with Visiting Angels. They appreciated that the agency offered unexpected services such as providing meals and transportation to doctor's appointments. The caregivers were prompt and reliable, and there was good communication between the agency and the family. This reviewer recommended being clear about one's needs when considering home care services.

Several reviews praised specific members of the Visiting Angels team for their exceptional support and kindness. One employee, Anna Hoffman, was commended for her community involvement and encouragement. Another commenter mentioned that activities and infection control were well-handled by trained caregivers.

Many reviewers expressed gratitude for the care provided by Visiting Angels to their loved ones. They mentioned how caregivers were able to provide companionship, relief for family members, assistance with daily tasks, and even organize outings for those with dementia. The compassion shown by staff members extended beyond just providing care; in one instance, a reviewer received an unexpected package from Visiting Angels after informing them of their grandparent's passing.

Professionals in healthcare also recommended Visiting Angels for their caregiver services. They commended the agency's variety of assistance options tailored to individual needs, ranging from personal care to sitting services. Additionally, Visiting Angels' involvement in community events benefiting Alzheimer's Association was recognized as a strong positive.

In summary, Visiting Angels has received both positive and negative reviews from customers. While some praised the caring nature of the staff and the services provided, others had concerns about disorganization and inconsistent care. It is important for individuals to communicate their specific needs when considering home care services and to inquire about the agency's training and staffing protocols.

This part of Waco, Texas, offers a convenient and accessible location for senior living with a variety of amenities nearby. The area features several cafes, restaurants, places of worship, pharmacies, physicians, hospitals, and parks within close proximity. Residents can easily access essential services such as healthcare facilities including Hillcrest Baptist Medical Center and VA Hospital. Additionally, there are plenty of dining options to choose from like Milo All Day and Ninfa's Mexican Restaurant. With a peaceful atmosphere and well-maintained parks like Kendrick Park nearby, seniors can enjoy a comfortable lifestyle in this part of Waco.

Cafes

• Alpha Omega (0 miles)
• Magnolia Press (0.4 miles)
• Dichotomy Coffee & Spirits (0.4 miles)
• Dutch Bros Coffee (0.7 miles)
• Panera Bread (0.7 miles)
• Starbucks (1.1 miles)
• Starbucks (1.8 miles)

Places of Worship

• First Presbyterian Church (0.1 miles)
• Emmanuel United Anglican Church (2 miles)
• First United Methodist Church of Waco (3.5 miles)

Restaurants

• Milo All Day (0.1 miles)
• Pivovar (0.3 miles)
• Jake's Texas Tea House (0.3 miles)
• Hecho En Waco (0.4 miles)
• Silos Baking Co. (0.4 miles)
• Andy's Frozen Custard (0.6 miles)
• Ninfa's Mexican Restaurant (0.7 miles)

Physicians

• James N Shinder PhD (0.2 miles)
• Texas Oncology, P.A. (1 miles)
• Family Health Center (1.1 miles)
• Waco Paramedical Services/ Paramedical Exams of Texas (2.1 miles)
• Fentress Cancer Center At Hillcrest (2.3 miles)
• Hillcrest Senior Health Center (2.5 miles)
• Injury 1 (3 miles)

Pharmacies

• Percy Medicine (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Bear Nutrition (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• H-E-B Pharmacy (2 miles)
• Walgreens (2.7 miles)

Hospitals

• Hillcrest Baptist Medical Center (2.3 miles)
• Waco Works Occupational Medicine (2.3 miles)
• ACE Dental of Bellmead (3 miles)
• VA Hospital (3.3 miles)
• VA Medical Center (3.3 miles)

Parks

• Kendrick Park (2.6 miles)
• Lovers Leap (3.1 miles)