Quality Care Of Waco
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2501 Maple Avenue, Waco, TX 76707
For more information about senior living options: (844) 490-3973
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The staff at Quality Care are described by reviewers as caring, compassionate, and professional. The facility is repeatedly described as very clean with friendly, helpful staff. Reviewers say the staff treats residents like family and takes great care of them. Families praise the staff's communication and willingness to address concerns. Several reviewers describe the staff as amazing and dedicated to residents' well-being. The nursing and CNA staff are praised as wonderful by reviewers. Residents note comfortable rooms with individual AC/heating and comfortable beds.
The facility has no leadership and half the building is in decay and disarray. Three wings are inoperable due to neglect. Maintenance stole copper and wiring. The interim Head of Maintenance is a CNA with no education or training and provides no leadership. Management issues severely undermine resident care. Staff do not communicate professionally with families. The building is dirty, unsanitary, and poorly maintained. Residents have faced daily abuse and neglect (mental and physical abuse reported). CNAs have nasty attitudes and are frequently on their cell phones, showing disrespect. Residents sometimes do not receive baths or pain meds on time. An elderly resident fell in a wheelchair and no staff were around to help. The facility is listed on a national abuse list for low standards.Quality Care, now operating under the name HighLands, has a reputation that runs the gamut from hopeful praise to blistering condemnation. On one side, several reviewers describe a facility that still holds real warmth and dedication in its nursing and dietary teams. They point to the women in the building - nurses and CNAs - who they say are genuinely caring, patient, and cheerful in their day-to-day interactions. Dietitian staff are praised as well, with families noting that the dietary team takes pride in meals and nutrition for residents. In these experiences, the caregivers are described as compassionate professionals who treat residents with kindness, dignity, and a sense of family.
Yet a strong countercurrent runs through the feedback: a chorus of alarming reports about leadership, maintenance, and overall management. Some reviewers insist that there is no real leadership at all, with the interim head of maintenance occupying a role that doubles as head of HR and lacking formal education or training. They describe a facility that feels divided - half the building in disrepair, with leaking rooms and outdated infrastructure. The sense of neglect extends to maintenance theft in the past, with claims that copper and wiring were stolen and the physical plant remains in a state of decay. The impression left by these accounts is that the physical environment is a systemic problem, not just isolated incidents.
The negative experiences frequently center on communication failures and insufficient staffing. Several families recount that communication with families is poor or nonexistent, making it difficult to stay informed about a loved one's condition, treatments, or changes in care. There are repeated warnings to check on residents frequently and to show up unannounced to verify that care is being provided. In some cases, families report that their loved ones were not bathed, medications were delayed or omitted, and pain management was inconsistent. A number of accounts allege mental and physical abuse by an aide, with one family going so far as to say they witnessed daily mistreatment and felt powerless to intervene in the moment.
Sanitation and safety are other dominant themes in the critiques. Reviewers describe rooms and common areas that are dirty and unsanitary, with full trash cans and lingering odors reported in some patient rooms and hallways. Several accounts mention outbreaks or indications of poor infection control, including references to life-threatening infections that were not promptly addressed and, in at least one case, a resident left in distress with injuries. The fear expressed by families centers not only on the day-to-day care but on the longer-term safety and health risks presented by the facility's conditions.
There is also a recurring comment about the age of the building and the amenities it offers. Some reviewers acknowledge that the facility is older and that rooms may feel dated, but they are quick to contrast this with the quality of care provided by certain staff members. Other visitors describe a lack of amenities and activities, with a sense that engagement opportunities for residents have dwindled over time. In contrast to these concerns, a few positive comments emphasize that when staff are present and attentive, residents can experience meaningful, respectful, and personal care, which can make a significant difference in quality of life even within an older facility.
The mixed feedback paints a complex picture. On the one hand, families who have had positive experiences highlight staff members who demonstrate genuine care, diligence, and a sense of familial warmth. They recall nurses, CNAs, and other frontline workers who go above and beyond, celebrate small victories, and communicate with loved ones in a respectful and proactive way. Some residents and their families feel grateful for the dedication and personal connections formed with caregivers who took pride in their roles. In these narratives, the care teams create pockets of trust and continuity that residents rely on during difficult health journeys.
On the other hand, the more frequent and vehement critiques describe a facility struggling with leadership gaps, maintenance problems, and a disconnect between administration and the people who rely on the building and its services. The overarching message from these reviews is a plea for vigilance: people are urged to know what is happening with their loved ones, to visit often and at varying times, and to demand clear, timely communication and adequate care. The accounts of neglect, disrespect, and safety concerns are paired with calls for external oversight, suggesting that improvements would need to be systemic and administrative as well as personal and frontline.
Taken together, these reviews reveal a facility that cannot be easily categorized as simply good or bad. There are undeniable pockets of compassionate, high-quality care delivered by dedicated staff who treat residents as family. Yet there are persistent and deeply troubling reports about the facility's leadership, maintenance, safety, and communication systems. For families considering placement, the message is clear: the quality of care can vary significantly from shift to shift and from one part of the building to another, and it is essential to conduct thorough, firsthand checks - visiting unannounced, speaking with multiple staff members, and insisting on transparent information about care plans, medications, and any ongoing maintenance or safety issues. In the end, the facility's future reputation may hinge on whether it can address these systemic concerns while preserving and expanding the genuine, compassionate care that some reviewers have experienced.
202 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Waco Regional (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Quality Care of Waco is an assisted living community located in the charming city of Waco, TX. Our community offers a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Residents at Quality Care of Waco can take advantage of our numerous amenities such as a beauty salon for all their grooming needs, cable or satellite TV for entertainment, and a fully furnished living space for ultimate convenience. Our community also provides a computer center and Wi-Fi/high-speed internet access so residents can stay connected with loved ones or indulge in their personal interests.
For those who love outdoor activities, we have a beautiful garden and outdoor space where residents can relax and enjoy the fresh air. We also have a fitness room and wellness center to promote physical health and well-being.
Our dining options are exceptional, with restaurant-style dining available in our elegant dining room. We accommodate special dietary restrictions to ensure that each resident enjoys delicious meals tailored to their unique needs. In addition, our caring staff assists with meal preparation and service.
At Quality Care of Waco, we prioritize the well-being of our residents by providing 24-hour call system and supervision for their safety. Our staff is trained to provide assistance with daily living activities such as bathing, dressing, and transfers as needed. We also offer medication management services to ensure that residents adhere to their prescribed regimens.
To keep our residents engaged and entertained, we organize a variety of activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services are available to assist residents with any additional needs they may have.
With several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby, our location offers convenience for both residents and their families.
Quality Care of Waco provides a warm and supportive environment where seniors can live comfortably while receiving personalized care from our dedicated staff.
This area of Waco, Texas is a well-rounded community offering a variety of amenities to suit the needs of seniors. With multiple places of worship nearby, individuals can find spiritual fulfillment within their neighborhood. Additionally, the proximity to hospitals and physicians ensures easy access to healthcare services. The diverse range of restaurants in the area provides plenty of dining options, catering to different tastes and preferences. Pharmacies are conveniently located for medication needs, and cafes offer a pleasant setting for socializing or enjoying a cup of coffee. For outdoor activities, residents can take advantage of nearby parks such as Lovers Leap and Kendrick Park. Overall, this area provides a comfortable environment with essential services that cater to the needs of seniors looking for a vibrant community to call home.
Quality Care Of Waco is located at 2501 Maple Avenue, Waco, TX 76707 in McLennan County, Texas
Quality Care Of Waco on seniors.fyi includes 4 photos including images showing building, landscaping, trees, architecture, healthcare, outdoor, and more.
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