Greenview Manor

Pros

• The staff at Greenview Manor are described as caring and compassionate, showing genuine concern for the residents' well-being.
• Residents and their families appreciated the communication from the staff regarding care plans and any issues that arose.
• Many individuals felt that the environment was supportive, with nurses and aides being responsive to both patients and families.
• The facility's activities lady and case workers were noted for their consistent presence and support, enhancing the overall experience of the residents.
• One family member expressed satisfaction with their loved one's improved happiness and health after transferring to Greenview Manor, highlighting a positive transformation.
• Staff members remembered residents' names, indicating a personal touch that made families feel valued.

Cons

• The account manager was unavailable and did not assist when needed, leaving family members frustrated.
• The staff member responsible for final payments was unhelpful and lacked the necessary training, causing significant delays in cashing a check.
• The facility was described as filthy, with patients not receiving proper care, such as medication or clean clothes.
• Some family members felt that the head administration was rude and only cared about filling beds instead of patient welfare.
• One reviewer expressed strong dissatisfaction, stating they would not recommend the facility based on their father's negative experience.

Review

Greenview Manor has garnered a diverse array of feedback from families with loved ones in its care, showcasing both commendable strengths and concerning weaknesses within its operations. Many families express gratitude for the compassionate and attentive staff, highlighting that despite the facility's age and some operational flaws, the dedication of personnel significantly enhances the residents' experience. Staff members are often described as kind, caring, and committed to providing quality care. For example, one reviewer noted how their brother positively bonded with Certified Nursing Assistants (CNAs), reiterating that he received joy and comfort during his time at Greenview Manor.

The atmosphere at Greenview Manor appears to foster a sense of community among residents and staff alike. Families have reported that their loved ones felt more content than they had in previous care institutions. One family mentioned their husband was in several other assisted living facilities prior to arriving at Greenview Manor but found a sense of belonging due to the attentiveness of the staff. Regular reviews of care plans every few months exhibit an approach aimed at constant improvement in personal care.

However, not all experiences align with these positive sentiments. A contrasting perspective emerged from a family whose father experienced severe neglect during his stay. Reviews describe instances where medications were overlooked and personal hygiene was neglected, leading to an alarming deterioration of health. The family's distress was compounded by perceived rudeness from higher administration when voicing concerns about their father's well-being. This significant lapse in care prompted them to relocate him elsewhere, wherein his health dramatically improved within just 24 hours—a stark testament to the differences between facilities.

Communication seems to be another point of contention for some families dealing with administrative issues post-discharge or after a resident’s passing. One reviewer shared frustrations about navigating financial matters concerning final payments after their brother's death, feeling ill-equipped guidance due to untrained office staff who failed to return calls promptly for assistance. Their experience raises questions about the training levels among administration and billing departments on critical matters affecting families during vulnerable times.

On a brighter note, many reviewers were impressed by how thorough communication was maintained throughout rehabilitation stays or residency durations for patients currently being cared for at Greenview Manor. Families expressed appreciation for good dialogue regarding patient needs; nurses were identified as particularly responsive—attending not only to medical needs but also keeping families informed about developments impacting their loved ones’ well-being.

In conclusion, Greenview Manor presents itself as a facility characterized by dedicated staff who strive for compassionate care amidst operational challenges that may occasionally hinder overall effectiveness. The mixed reviews signal an urgent need for improvements in certain areas such as administrative responsiveness and proper medication management while reinforcing that many individuals find solace within this community through kind caregivers eager to make a difference in residents' lives. While not perfect by any means—some calling attention to severe deficiencies—Greenview Manor appears rooted in earnest efforts toward fostering supportive environments where residents can thrive amid life’s trials.

Physicians

• Waco Imaging (0.2 miles)
• Allied Multi Care (0.3 miles)
• William A. Peper (0.3 miles)
• U.S. Dermatology Partners Waco (0.3 miles)
• Brazos Family Medicine (0.3 miles)
• NuGenesis Veincare & Medical Spa (0.4 miles)
• Young McMahan, MD (0.4 miles)

Restaurants

• BJ's Restaurant & Brewhouse (0.3 miles)
• Olive Garden (0.4 miles)
• Whataburger (0.5 miles)
• Di Campli’s Italian Ristorante (0.5 miles)
• Fazoli's (0.7 miles)
• Captain Billy Whizzbang's (0.8 miles)
• Schmaltz's Sandwich Shop (0.9 miles)

Places of Worship

• Crestview Church of Christ (0.8 miles)
• First United Methodist Church of Waco (1.9 miles)

Theaters

• Regal Jewel & Screenx (1 miles)

Pharmacies

• Octapharma Plasma (1.1 miles)
• Omnicare (1.2 miles)
• H-E-B Pharmacy (1.2 miles)
• Advanced Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)

Cafes

• Starbucks (1.1 miles)
• Native Sons Coffee Roasters (1.3 miles)
• Rosa's Cafe (1.8 miles)

Hospitals

• VA Hospital (1.7 miles)
• VA Medical Center (1.7 miles)
• Waco Works Occupational Medicine (1.8 miles)