Overall Review of Visiting Angels
common
24 reviews mention this
Caregivers are described as attentive
Residents and families repeatedly describe caregivers as attentive and responsive to day-to-day needs.
A large number of reviewers describe caregivers who are friendly, caring, and quick to respond when concerns come up. Several families mention caregivers being phone-call available, leaving daily notes, and staying dependable over stretches of time. There are also mentions of help with practical support like cooking, showers, dressing, and shopping alongside emotional support during illness and hospice transitions.
common
13 reviews mention this
Care coordination and matching stand out
Reviewers often credit the team for being professional about care planning and caregiver fit.
Many reviewers highlight the office and coordination side of the service, including getting setup quickly and building a care plan that feels personalized. Several also describe prompt replacement of a caregiver when the first match was not meeting expectations, along with staff or managers being willing to adjust for a better fit. A few reviewers specifically mention support in managing complex situations such as dementia care and coordinating alongside hospice.
common
8 reviews mention this
Support for dementia and serious illness
Multiple reviews describe help with dementia care and serious, declining-health situations.
Several families mention dementia support, including companions and caregiving for residents who need close attention. One reviewer describes a caregiver as punctual and detailed in daily notes, which became especially important as hospice services were added. Other reviewers describe respite and meaningful support for loved ones navigating hospice or late-stage illness while staying in home settings.
caveat
5 reviews mention this
Reliability concerns show up
A recurring concern is inconsistent scheduling and caregiver reliability.
Some reviews report missed times, last-minute scheduling issues, and situations where no caregiver was available when needed. A reviewer also describes a pattern of caregivers leaving or being unavailable, forcing schedule changes for families who live far away and rely on specific care windows. Others describe breakdowns in communication and mismatches between requested tasks and what was actually provided.
caveat
3 reviews mention this
Billing accuracy is questioned
Some reviewers advise checking bills closely due to billing disputes.
A few reviewers raise billing concerns, including overlapping hours being charged when only one caregiver was needed at a time. Another reviewer reports being charged overtime repeatedly and describes differences between what caregivers were paid and what the family was billed. One reviewer also mentions getting a past-due collection notice after their loved one had already passed, urging families to confirm billing details carefully.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Waco Regional (7 miles away)
Upscale, spacious cottages with private garages and a friendly independent-living community.
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