The Brazos of Waco

Pros

• The therapy staff is great, and the overall experience has been extremely good.
• The loved one's plan of treatment is really good, and there have been no complaints from them regarding the care received.
• Communication with the staff at the main desk has been very good, and they are responsive to questions.
• The physical therapy services have been great, leading to noticeable progress for patients.
• The environment is described as clean and well-decorated, contributing to a positive atmosphere for recovery.
• Many reviewers appreciate how friendly and helpful the staff have been during their loved ones' stays.

Cons

• The staff seems to be understaffed, leading to complaints about delays in assistance.
• There have been problematic experiences with higher-up positions, including communication issues and negative attitudes.
• My loved one is experiencing long wait times for help, particularly around bathroom needs.
• The meals have inconsistencies, with some residents receiving inappropriate food options.
• Communication from the staff has been lacking, resulting in uncertainty about care and availability of staff to discuss medical concerns.
• Some patients report rudeness from the nursing staff and medication errors during their stay.
• Overall experiences have been marred by inadequate staffing levels during certain shifts, especially at night.

Review

The experiences shared by residents and family members at The Brazos of Waco reflect a mix of praise and concern regarding the facility's operations, staff, and care quality. Many reviewers commended the therapy staff, highlighting their dedication to patients and effective treatment plans. Residents reported significant improvements in their loved ones' well-being since beginning therapy, with one family member noting that their father had come to enjoy his time there after an initial struggle. The physical therapy program was described as exceptional, with therapists working diligently to help residents regain their strength and mobility. Overall, many found the environment pleasant, hygienic, and well-maintained.

Despite these positive remarks about therapy services and cleanliness, several recurring issues detracted from the overall experience at The Brazos. A common theme across reviews was under-staffing, particularly during evening shifts. While most praised the friendliness of the staff, some family members expressed concerns about delayed responses when they pressed call lights or needed assistance for their loved ones. This lack of timely support was noted especially during night hours when the availability of aides appeared limited. Such delays raised worries among families about how quickly their loved ones could receive necessary care.

Communication emerged as another significant area needing improvement at The Brazos. Multiple reviewers mentioned difficulties in reaching staff members via phone, with one individual recounting trying unsuccessfully to get through on numerous occasions. Additionally, some family members indicated that they struggled to obtain timely information regarding their loved one's care or daily activities. Although many felt that communication improved over time as relationships developed between families and staff members, initial interactions left something to be desired.

Food service also sparked mixed reactions among those reviewing The Brazos. While some acknowledged that meals were generally satisfactory—with comments praising specific dishes like turkey sandwiches—others pointed out inconsistencies in meal delivery schedules which interfered with physical therapy sessions. Several individuals remarked on confusion surrounding food preferences or dietary restrictions not being adequately addressed by kitchen staff. This inconsistency in meal coordination suggested a need for better organizational systems within the dining service framework.

Recurring instances where residents faced lapses in personal care further exacerbated dissatisfaction levels for some families. Instances were reported where certain essential tasks did not occur without reminders from family members—such as regular hygiene routines—which raised alarms about compassion fatigue within the staff due to being stretched thin by staffing shortages. In addition to this point of concern regarding routine care practices, there were mentions of inadequate supplies like towels and tissues frequently running low in patient rooms.

Lastly, it is crucial to acknowledge instances of negative experiences related specifically to nursing care and medication administration at The Brazos. One family vividly detailed an instance where improper medication management led to significant distress for both themselves and their loved one; they emphasized rudeness from certain staff members during their visit as an added layer of frustration amid ongoing operational challenges attributed to changes within the organization itself.

Overall, while many positive aspects outline a generally favorable environment at The Brazos of Waco concerning rehabilitation services provided via dedicated therapists who are making real impacts on patients' lives shine through these testimonials—significant areas necessitating improvements exist too including but not limited to higher staffing levels across all shifts coupled seamlessly alongside efficient communication methods while emphasizing proper medication protocols ensuring every resident receives adequate personalized attention consistently moving forward into future caregiving practices should become top priorities for this establishment moving ahead into its mission-focused healthcare objectives.

This part of Waco, Texas offers a convenient and accessible location with various amenities nearby. The area is home to several hospitals, including the VA Hospital and Hillcrest Baptist Medical Center, providing excellent healthcare options for seniors. There are also numerous dining options such as Chick-Fil-A, Cheddar's Scratch Kitchen, and Rosa's Cafe, offering a variety of choices for meals. Additionally, there are parks like Kendrick Park for outdoor recreation and pharmacies like CVS and Walgreens for medication needs. With cafes like Starbucks and Panera Bread nearby, as well as entertainment options like Regal Jewel & Screenx theater, this part of Waco provides a mix of convenience and comfort for senior living.

Hospitals

• VA Hospital (0.2 miles)
• VA Medical Center (0.2 miles)
• Waco Works Occupational Medicine (1.3 miles)
• Hillcrest Baptist Medical Center (1.7 miles)
• Hillcrest Women's & Children's Center (1.8 miles)

Restaurants

• Mr Snow (0.2 miles)
• Chick-Fil-A (0.7 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Cheddar's Scratch Kitchen (0.8 miles)
• Sonic Drive-In (0.9 miles)
• Freebirds World Burrito (0.9 miles)
• On The Border Mexican Grill & Cantina (1.1 miles)

Parks

• Kendrick Park (0.8 miles)

Physicians

• Bednarz Paul A MD Bednarz, Paul, Anthony, MD (0.9 miles)
• Elite Sports Medicine (0.9 miles)
• Central Texas Institute of Plastic Surgery (1.1 miles)
• Stanton Optical (1.1 miles)
• Irons Kerry MD (1.2 miles)
• Waco Paramedical Services/ Paramedical Exams of Texas (1.4 miles)
• Waco Imaging (1.5 miles)

Cafes

• Rosa's Cafe (0.9 miles)
• Starbucks (1.1 miles)
• Panera Bread (1.2 miles)
• King's Landing Games (1.4 miles)
• Starbucks (1.9 miles)
• Magnolia Table (2 miles)
• Starbucks (2.1 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• H-E-B Pharmacy (1.7 miles)
• H-E-B Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Circle Drug Pharmacy (2.1 miles)

Theaters

• Regal Jewel & Screenx (2.1 miles)