AlzCare Alzheimer's Assisted Living - Waco

Pros

• Mercy House Waco is described as a blessing in families' lives, with Veronica, Ginny, Sandy, and the staff praised for their attentive care.
• Residents with dementia are lovingly cared for, and Sandi is described as happy there.
• The Mercy House staff are the biggest blessing, with Veronica, Yvonne, and Sandy singled out as outstanding.
• Ginny Gohlke is described as an angel who lovingly cares for residents.
• Mercy House is small but mighty, treating every resident with love, kindness, and respect.
• The caregivers at Mercy House are the most caring and compassionate people, amazing with residents.
• The facility is described as having an incredibly loving and caring staff.
• Sodalis Waco is praised for its homelike feel, clean environment, and top-notch, compassionate care.

Cons

• Employees are very loud, boisterous, selfish.
• All for show in front of family and office staff.
• Abuse towards residents.

Review

Mercy House Waco is portrayed by many families as a true blessing for their loved ones, especially during the most challenging times. Several reviewers emphasize how the facility became a Godsend during the 2020 COVID shutdowns when many services were limited or unavailable. They highlight Mercy House as a place where memory care residents are not just cared for but genuinely cared about, receiving a level of attention that allowed family members to rest easier and trust that their loved ones are in good hands. The overall tone is one of relief and gratitude from those who placed their trust in Mercy House Waco.

A recurring thread in the praises is the exceptional staff and the personal relationships they cultivate with residents. Names like Veronica, Ginny, Sandy, Yvonne, Jenni, Victoria, and Steve appear repeatedly as standouts who go above and beyond. Families describe Veronica and Ginny as providing special, demonstrative care to their loved ones, with Sandy and Yvonne often singled out for their kindness and reliability. The staff's responsiveness during medical incidents is also highlighted; one account recalls EMS arriving promptly during a health emergency, with on-site staff coordinating care and staying engaged with the family afterward. The night staff is described as particularly good and sweet, contributing to a sense of continuous, compassionate care around the clock.

The atmosphere at Mercy House Waco is frequently described as homely and intimate rather than institutional. Reviewers notice a small but mighty operation where staff-to-resident interactions feel personal, dignified, and respectful. The care for residents with dementia is singled out, with families noting that their loved ones with memory challenges appear HAPPY and well-loved. The facility's approach is described as loving, patient, and patient-focused, with staff who genuinely treat residents as if they were their own family members. In addition to daily care, families remark on the overall quality of life inside Mercy House - pleasant meals, opportunities for activities, and a general sense of peace and belonging.

In many testimonials, Mercy House Waco is not just a place to receive care but a community where families feel deeply welcomed and supported. Tour experiences with Steve are described as informative and personable, helping prospective families understand what the facility offers and how care is delivered. The staff's commitment extends beyond routine duties; reviewers repeatedly note how they help with logistics, such as getting a loved one in and out of appointments or family events, and how their presence provides reassurance to anxious relatives. The sentiment is that Mercy House is more than a care facility - it's a family-like environment where residents are loved, engaged, and treated with respect.

Turning to Sodalis Waco, several reviewers also speak highly of the care and the atmosphere there. They describe a home-like environment with a genuine sense of warmth from the staff and management. The facility is praised for its spacious rooms, the thoughtful interpersonal connections the staff form with residents, and the visible care that goes into daily activities, personal care, and even the meals. Healthcare professionals who have worked in the field express admiration for Sodalis, noting the high standard of care, the calm and well-maintained environment, and the respectful treatment of residents. Visitors and professionals alike stress the importance of the continually attentive staff who demonstrate care through consistent presence, patience, and a genuine dedication to the well-being and dignity of each resident.

Several positive remarks also emphasize the leadership and the proactive, informative communication that helps families feel informed and involved. One reviewer describes the experience as second to none, with staff showing genuine affection for residents. The overall impression is that Sodalis Waco offers a capable, compassionate, and professional memory care option that families can trust, with a home-like vibe that makes residents feel comfortable and valued. The reviews also reflect an appreciation for the facility's cleanliness, the welcoming demeanor of staff, and the sense that residents are not merely accommodated but cherished.

Not all feedback was uniformly favorable, however. One review of Sodalis Waco raises concerns about staff behavior, describing employees as loud and boisterous, with a sense of being "all for show" in front of family and office staff. The reviewer states she would not recommend the facility due to abuse toward residents, expressing deep concern about the treatment of those in care. This particular account also mentions a personal confrontation in which an advocate for a resident faced abuse, followed by the reviewer's decision to address the issue with the executive director. The message suggests that there was a period when improvements were promised, and the reviewer notes that as of February 14, 2018, there had been some reported improvements after discussions with leadership. The reviewer, Tanya Stevens, frames this as a complex picture - initial concerns were raised, attempts were made to address them, and the environment may have improved, though the caution remains for potential families evaluating the facility.

Taken together, the collection of experiences paints Mercy House Waco as a place of broad, heartfelt praise. Families consistently describe a warm, compassionate, and attentive team that treats residents with dignity and affection, making memory care feel like a welcoming home rather than a clinical space. The stories about Sodalis Waco echo a similar appreciation for a home-like atmosphere, dedicated staff, and professional care, while also acknowledging that, like any care setting, there are voices calling for caution and ongoing vigilance. For families considering memory care options in the Waco area, these perspectives underscore the value of touring facilities personally, meeting the care teams, and observing daily interactions to determine which environment truly aligns with a loved one's needs and a family's expectations for compassionate, respectful, and comprehensive care.

This part of Waco, Texas, offers a mix of amenities that cater to seniors looking for a convenient and comfortable lifestyle. With several hospitals and medical facilities nearby, including Ascension Medical Group Providence at Lake Shore and Hillcrest Baptist Medical Center, seniors can have easy access to quality healthcare services. Additionally, there are various places of worship in the area such as Emmanuel United Anglican Church and First Presbyterian Church for those seeking spiritual fulfillment. The abundance of restaurants ranging from Chuck's Pizza Pasta & Wings to D's Mediterranean Grill ensures that seniors have diverse dining options to choose from. Furthermore, pharmacies like Walgreens and H-E-B Pharmacy are conveniently located for medication needs. Transportation options such as Avis Rent A Car and Waco Regional Airport provide accessibility for travel purposes. Overall, this area offers a well-rounded community with plenty of resources to support senior living.

Hospitals

• Ascension Medical Group Providence at Lake Shore (0.7 miles)
• Hillcrest Baptist Medical Center (1.8 miles)
• Waco Works Occupational Medicine (3.7 miles)
• ACE Dental of Bellmead (4 miles)

Parks

• Lovers Leap (0.8 miles)
• Waco Mammoth National Monument (1.5 miles)

Places of Worship

• Emmanuel United Anglican Church (1.7 miles)
• First United Methodist Church of Waco (3 miles)
• First Presbyterian Church (3.3 miles)

Restaurants

• Chuck's Pizza Pasta & Wings (1.8 miles)
• Slow Rise Slice House (2.2 miles)
• D's Mediterranean Grill (2.3 miles)
• Las Trancas 2 (3 miles)
• Shipley Do-Nuts (3 miles)
• The Ranchito (3.2 miles)
• Jake's Texas Tea House (3.3 miles)

Physicians

• Fentress Cancer Center At Hillcrest (1.8 miles)
• Hillcrest Senior Health Center (2 miles)
• Family Health Center (2.2 miles)
• Texas Oncology, P.A. (2.5 miles)
• James N Shinder PhD (3.2 miles)
• Brazos Valley Eye Physicians (3.4 miles)
• Waco Paramedical Services/ Paramedical Exams of Texas (3.6 miles)

Transportation

• Avis Rent A Car (3.2 miles)
• Waco Regional Airport (ACT) (3.2 miles)

Pharmacies

• Walgreens (3.2 miles)
• H-E-B Pharmacy (3.6 miles)
• Percy Medicine (3.6 miles)
• Octapharma Plasma (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Pharmacy Plus (4.1 miles)
• Baylor Scott & White Pharmacy #252 (4.6 miles)

Cafes

• Dichotomy Coffee & Spirits (3.3 miles)
• Alpha Omega (3.3 miles)
• Magnolia Press (3.6 miles)
• Starbucks (3.6 miles)
• Dutch Bros Coffee (3.9 miles)
• Panera Bread (4 miles)
• Rosa's Cafe (4.2 miles)