3505 Old Jacksonville Road, Tyler, TX 75701
For more information about senior living options: (844) 490-3973
The facility is described as very nice, clean, quiet, and accommodating, leaving visitors impressed. They are taking great care of the mother-in-law; the staff are friendly and efficient, and it is the best skilled nursing facility the reviewer has seen. Wanda at the front desk is a joy to greet, always helpful and kind, making visits a pleasure. Azalea Heights feels like home and like family to residents, with many saying they would return. The facility is incredible, with great care for all residents. The staff are welcoming, friendly, and genuinely caring for the residents; the facility is clean and safe. For long-term care, it is a great option, with staff always willing to help and very polite. Pinecrest is highly praised for its care; staff are great and the experiences are positive.
The staff did not follow the doctors' orders intended to keep the patient comfortable during hospice care. The reviewer would never place a loved one in this facility again. The care was described as the biggest nightmare and the worst they've ever had. The resident did not receive any medications. The bathroom had no shower, only a community shower, and there was not even a washcloth. Two terrible skin tears occurred during two short stays. The staff were overworked and the administrator was always in her office, not helping.Pinecrest Nursing & Rehabilitation Center in Tyler is best suited for families seeking a warm, home-like skilled-nursing environment where everyday care is delivered with visible attention and a friendly, accessible staff. The community earns strong marks from families who prioritize clean surroundings, responsive front-desk service, and a sense that residents are treated with care and dignity. It works well for long-term residents who value stability, approachable aides and nurses, and a facility that feels less corporate and more personally attended. Those who want a highly structured dementia-specific program or very strict adherence to medical orders in delicate end-of-life situations should weigh alternatives, as not all reviews portray a perfect fit for every cognitive or palliative care scenario.
The most compelling positives center on environment and interpersonal care. Numerous observers highlight upgrades that have refreshed the look and feel of the building, plus a quiet, neat atmosphere that makes visits less stressful for families. Front-desk staff - particularly Wanda - are repeatedly described as welcoming and helpful, which translates into smoother visits and better communication for families managing loved ones' daily needs. Cleanliness, apparent pride in presentation, and a sense that the facility understands what family members want when they step through the door are recurrent themes. For families weighing quality signals, Pinecrest often checks the box on atmosphere, accessibility, and everyday practicalities of care.
Care quality, when measured by day-to-day interactions, also emerges as a standout strength. Several reviews emphasize courteous, friendly staff who appear genuinely committed to residents, with nurses and aides described as patient and attentive in routine tasks and daily routines. The facility is repeatedly framed as a place where residents are treated with kindness, where visitors can expect timely responses to questions, and where meals and general daily life feel comfortable and reassuring. For families anxious about safety and normalcy, these elements can translate into important peace of mind - especially when trusted routines, familiar faces, and a sense of home-like normalcy dominate the visit.
Yet the narrative includes meaningful cautions that cannot be ignored in decision-making. A subset of reviewers recounts troubling experiences around medical orders and symptom management, including claims that doctor-directed comfort measures were not honored or that medications and sounds of timely intervention were inconsistent. One family describes a situation where comfort-focused hospice orders were not respected, undermining confidence during end-of-life care. Another set of comments portrays abrupt shifts in care quality and even disquieting impressions of "the worst care" in a short stretch. These accounts signal real risks when the care team is stretched or when policy interpretation diverges from physician directives, underscoring the need for thorough upfront alignment with administrators, clinicians, and the family's care goals.
When assessments balance pros and cons, Pinecrest's advantages tend to offset many routine needs - provided that the resident's profile aligns with the facility's strengths. The upgraded, clean, and welcoming environment combined with staff warmth and accessibility can cushion the emotional burden families carry, especially for long-term residents who thrive on consistency and open communication. However, for families facing complex dementia care demands, frequent med-management challenges, or the necessity of precise hospice instruction execution, these potential gaps warrant careful scrutiny. The decision hinges on whether the daily lived experience - reflected in staff attentiveness, visitability, and a reassuring general atmosphere - meets the resident's nonnegotiables without exposing the family to unmanaged risks.
Bottom line: Pinecrest is well-positioned for families seeking a non-sterile, resident-centered setting with a strong emphasis on everyday comfort, clean surroundings, and approachable staff. It is a credible choice for long-term residents who value consistency, hospitable communication, and a facility that feels like a cared-for home. Those with pronounced needs around dementia-specific programming, rigid hospice directive adherence, or rapid, meticulous medication management should not settle for impression alone; instead, initiate direct conversations about staff training, care protocols, and real-world handling of physician orders before committing. A proactive visit, detailed questions about care plans, and a trial period can reveal whether Pinecrest's strengths align with the loved one's priorities, or whether alternative communities with a more specialized focus would better serve the situation.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tyler Pounds (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pinecrest Nursing & Rehabilitation Center in Tyler, TX is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for residents to easily access nearby locations and appointments.
For those who enjoy technology, there is a computer center with internet access available. Meals are served in a spacious dining room with restaurant-style dining, and special dietary restrictions can be accommodated. Housekeeping services keep the living spaces clean and tidy.
Pinecrest also offers various recreational facilities such as a fitness room, gaming room, small library, and outdoor space where residents can relax or engage in activities. A wellness center is available to promote physical and mental well-being.
The community provides 24-hour call system and supervision to ensure the safety of all residents. Assistance with daily activities such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to ensure that residents take their medications properly.
Residents can enjoy a variety of activities organized by the community including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are provided to cater to specific needs or preferences of the residents.
Pinecrest Nursing & Rehabilitation Center is conveniently located near several cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options for easy access to essential services and entertainment.
Overall, Pinecrest Nursing & Rehabilitation Center offers a comfortable and caring environment combined with comprehensive amenities and care services to meet the diverse needs of its residents.
Pinecrest Nursing & Rehabilitation Center is located at 3505 Old Jacksonville Road, Tyler, TX 75701 in Smith County, Texas
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