3505 Old Jacksonville Road, Tyler, TX 75701
For more information about senior living options: (844) 490-3973
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The facility has been upgraded and is very nice, clean, quiet, and accommodating. The staff provide excellent care for residents and are friendly and efficient. Wanda at the front desk is helpful and kind, making visits a pleasure. Azalea Heights feels like family to residents, and many say they would return. The facility delivers incredible care to all residents. The aides and nurses provide good care, and residents seem happy with the staff. The staff are courteous and friendly, and administrators are helpful and easygoing. The food at Azalea Heights is very good, and the overall environment is welcoming. The facility is clean, safe, and well-run, with attentive staff and open communication with families. For long-term care, this is a great place with caring staff. Pinecrest is praised for compassionate care, with staff that go above and beyond for loved ones.
They did not follow doctors' orders to keep a patient comfortable (e.g., allowing cigarettes and one daily drink) despite orders to the contrary. The experience was described as the biggest nightmare and the worst care someone has ever had. They would never place a loved one there again due to care issues. The staff were courteous, but that was negated by refusing to follow doctors' orders. A resident suffered two terrible skin tears during short stays, indicating poor care. The facility lacks sufficient staff to redirect and care for residents with Alzheimer's/dementia and is not recommended for such patients. A resident did not receive any medications and faced inadequate basic amenities (no phone, no TV, no shower; only a community shower). A patient reported not receiving prescribed medications and being told help would arrive that night, but nothing happened. A wanderer policy led to denial of admission for a memory-care patient, suggesting it may not be suitable for those with Alzheimer's.A wave of impressions flows from several reviews about Azalea Heights and Pinecrest Nursing Home, painting a picture of facilities that strive to feel welcoming, calm, and like home at a time when comfort and stability matter most. Many reviewers remarked on a recent upgrade that has made the setting nicer, quieter, cleaner, and more accommodating. The sentiment runs through observations of improved surroundings, smoother operations, and an environment that supports residents and visitors with a sense of ease. Several residents and families describe Azalea Heights as a place they would want for a loved one, often calling it the best or one of the best skilled nursing experiences they have seen.
What stands out across numerous accounts is the tone and consistency of the staff. Reviewers repeatedly highlight friendliness, courtesy, and a genuine willingness to help. Front desk staff, in particular, get frequent praise for being welcoming and helpful, with Wanda at the front desk singled out as someone who makes visits to a loved one a joy. Families speak of staff who communicate well, check in promptly, and treat residents with patience and compassion. The day-to-day care is often described as reliable, with many noting that the residents' needs are anticipated and addressed in a manner that feels respectful and considerate.
Cleanliness and safety are recurring themes as well. Several comments point to a clean, well-kept environment and secure entry systems as part of what makes the facilities feel orderly and cared for. For families, seeing a tidy space and a calm atmosphere translates into trust about the daily care their loved ones receive. In some reviews, the ambience - quiet, home-like, even non-corporate in tone - contributes to a sense of dignified treatment and personal attention that families value when their loved ones require extended stays or respite care.
Within this supportive framework, residents and families share positive notes about the activities, meals, and social warmth. A number of reviewers mention that the food is good, that activities are engaging, and that interactions with staff are meaningful and friendly. The sense that caregivers know residents well - their preferences, routines, and personalities - comes through in comments about how staff respond to concerns and coordinate care. This ongoing sense of being known and respected appears to be a core part of the favorable experiences reported at Azalea Heights.
Of course, not every experience described is uniformly positive. Some reviews recount difficult situations where expectations for care did not align with outcomes. In at least one case, a patient under hospice care had clear orders to maintain comfort, including allowing cigarettes and one drink per day; the review documents frustration that those orders were not followed and that unopened cigarette packs and beverages were returned with the belongings. The family describes escalating dissatisfaction tied to the perceived emphasis on what the facility believed was best rather than what the doctor had ordered for comfort in end-of-life care. Other accounts describe more acute problems - an instance of a resident being moved away due to concerns about wandering, a report of skin tears after respite stays, and concerns about whether the facility had adequate staff to redirect a resident with Alzheimer's or dementia. In one account, a resident or family member characterized the experience as a "nightmare" with perceived poor care and inconsistent responses to questions about medications and daily needs. Together, these perspectives remind readers that, while many experiences are uplifting, other situations require ongoing communication, accountability, and sometimes tough decisions about placement.
Beyond Azalea Heights, some voices speak glowingly about Pinecrest Nursing Home. Several reviewers describe personal confidence in the level of care, praising staff dedication and the way caregivers monitor changes and share information with family members. One extended comment notes a long-term commitment, specifying how the staff treated a family member with ongoing attention and care. Another reflects a specific moment during the pandemic when staff made an effort to keep a loved one visible from outside the room by moving her to a place near the window each morning so family could see her - an act described as thoughtful and meaningful in a challenging time. Overall, Pinecrest is portrayed as a place where staff are appreciated for their consistency, kindness, and the sense of partnership they foster with families.
Taken together, the reviews sketch a landscape of two facilities that are widely seen as caring and attentive, with clear strengths in community feel, staff approachability, and room-to-improve areas that involve medical coordination, safety protocols, and the balancing act of applying clinicians' orders in comfort-focused care. The stories reflect a common trust in a caring team - people who listen, respond, and strive to maintain dignity for residents - while also underscoring the complexities of long-term and respite care. Families and volunteers alike acknowledge both the moments of grace and the rooms where more could be done, offering a candid portrait of life inside these homes: a blend of warmth, daily effort, and the ongoing work of aligning care with each individual's needs and wishes.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tyler Pounds (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pinecrest Nursing & Rehabilitation Center in Tyler, TX is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for residents to easily access nearby locations and appointments.
For those who enjoy technology, there is a computer center with internet access available. Meals are served in a spacious dining room with restaurant-style dining, and special dietary restrictions can be accommodated. Housekeeping services keep the living spaces clean and tidy.
Pinecrest also offers various recreational facilities such as a fitness room, gaming room, small library, and outdoor space where residents can relax or engage in activities. A wellness center is available to promote physical and mental well-being.
The community provides 24-hour call system and supervision to ensure the safety of all residents. Assistance with daily activities such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to ensure that residents take their medications properly.
Residents can enjoy a variety of activities organized by the community including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are provided to cater to specific needs or preferences of the residents.
Pinecrest Nursing & Rehabilitation Center is conveniently located near several cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options for easy access to essential services and entertainment.
Overall, Pinecrest Nursing & Rehabilitation Center offers a comfortable and caring environment combined with comprehensive amenities and care services to meet the diverse needs of its residents.
Pinecrest Nursing & Rehabilitation Center is located at 3505 Old Jacksonville Road, Tyler, TX 75701 in Smith County, Texas
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