Pinecrest Nursing & Rehabilitation Center in Tyler, TX

Pinecrest Nursing & Rehabilitation Center is a nursing home community in Tyler, TX.

Information last verified:

3505 Old Jacksonville Road, Tyler, TX 75701

For more information about senior living options: (866) 208-4318

4 from 45 reviews
5 stars
32
4 stars
1
3 stars
1
2 stars
0
1 stars
11

Overall Review of Pinecrest Nursing & Rehabilitation Center

caveat 4 reviews mention this

Facility condition draws mixed reactions

Several reviewers describe the facility as unclean or visibly outdated.

Some reviewers say they noticed strong cleanliness or upkeep problems during their visit, including flies and odors, and describe rooms or shared areas as worn down. Another reviewer describes an outdated look, an unsettling outdoor area, and a lack of engagement in the common spaces they saw. A separate review also mentions unmet expectations around basic room setup, including medication access and shower availability.

common 22 reviews mention this

Staff friendliness comes through

Many reviews highlight friendly, helpful staff interactions.

Across many reviews, residents and families describe staff as welcoming and helpful when they visit or call. Several mention specific moments—like the front desk being kind and the nursing aids doing a good job—while others say staff are always available to talk. A minority of reviews push back, describing staff as unresponsive, overworked, or not following through as expected.

common 3 reviews mention this

Care updates and oversight

Reviewers describe communication about changes and ongoing care.

Some families say they receive clear updates during their loved one’s stay, including reporting changes and being able to talk through concerns. Another review describes staff making it possible to see the resident each morning, which the family appreciated during a difficult period. On the negative side, a few reviewers describe medication being delayed or not provided, which undercuts the overall consistency of care they expected.

common 4 reviews mention this

Food is often praised

Food quality is a recurring point of praise in reviews.

Multiple reviewers say the food was good or enjoyable during their visits. One reviewer also calls out the dining experience as part of a positive visit, and another says a friend commented positively on the food. A tour-focused review did not describe the dining space positively, saying it felt inactive and uninviting when they stopped by.

common 4 reviews mention this

Activities help pass the time

Residents are described as enjoying the scheduled activities provided.

Several reviews mention activities as a meaningful part of the stay, including enjoying what is offered while there. One reviewer specifically notes a strong sense of engagement and enjoyment through activities. Another tour visit raised questions about social offerings and what was actually available in common spaces, describing limited options they saw.

caveat 3 reviews mention this

Medication follow-through is a concern

Some reviewers report problems with medication delivery and orders.

A few reviewers describe situations where medications were not provided as expected, including being unable to get prescribed medication in a timely way. One respite-related review also says staff did not follow doctors’ orders regarding comfort needs. Another negative review similarly mentions missing medication, which adds to concerns about reliability for medication support.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 60 resident community capacity 60 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Tyler Pounds (6 miles away) Tyler Pounds (6 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Places of Worship

  • Tyler Christian Fellowship (0.1 miles)
  • Congregation Beth El (0.8 miles)
  • Green Acres Baptist Church (2.3 miles)
  • College Hill Baptist Church (2.3 miles)
  • Calvary Baptist Church (2.6 miles)
  • Cathedral of the Immaculate Conception (2.6 miles)

Restaurants

  • The Grove Kitchen & Gardens (0.1 miles)
  • Kawa's Hibachi Grill & Lounge (0.7 miles)
  • Yamato Hibachi & Sushi Bar (0.7 miles)
  • Mercado's (0.7 miles)
  • Chuck E. Cheese's (0.8 miles)
  • Tiba Grill (1.1 miles)
  • McAlister's Deli (1.1 miles)

Pharmacies

  • Kinsey's Pharmacy (0.6 miles)
  • Walmart Pharmacy (1.2 miles)
  • Brookshire Food & Pharmacy (1.5 miles)
  • Brookshire's (1.5 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (1.7 miles)
  • Smart Rx Pharmacy (1.8 miles)

Physicians

  • Audiology Associates of East Texas (0.8 miles)
  • Health At Work (0.8 miles)
  • Dermatology Associates of Tyler (0.9 miles)
  • Drug & Alcohol Testing Compliance Services (1 miles)
  • Dr Hope Short, MD (1.1 miles)
  • Precision Spine Care (1.2 miles)
  • MRI Central Tyler (1.5 miles)

Transportation

  • Hertz Rent A Car (1.2 miles)

Cafes

  • Starbucks (1.5 miles)
  • Ming's Cafe (1.9 miles)
  • Panera Bread (1.9 miles)
  • Coffee City USA (2.3 miles)
  • HTeaO (2.5 miles)

Theaters

  • Times Square Movie Theater (1.5 miles)

Hospitals

  • Dialysis Access Center Of Tyler (2.3 miles)
  • Fresenius USA (2.3 miles)
  • Christus Trinity Mother Frances Rehabilitation Hospital, a partner of Encompass Health (2.5 miles)
  • East Texas Medical Center Regional Healthcare System (2.6 miles)
  • East Texas Medical Center Specialty Hospital (2.6 miles)
  • Trinity Mother Frances (2.6 miles)

Frequently Asked Questions

Where is Pinecrest Nursing & Rehabilitation Center?

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