Country View Nursing And Rehabilitation
Save1900 North Frances Street, Terrell, TX 75160
For more information about senior living options: (844) 490-3973
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Country View Nursing Home has emerged in the memories of many families as a place that can feel like a home away from home, a setting where warmth and professionalism meet in the daily routines of care, therapy, and resident life. For some, the experience has been nothing short of uplifting: a friendly, welcoming atmosphere where staff members greet visitors with genuine kindness, residents are treated with patience and respect, and the overall environment feels clean, safe, and thoughtfully maintained. Across several accounts, families repeatedly credit the staff for making the facility feel homey and for providing care that goes beyond simply meeting basic needs. The sense of teamwork among caregivers, therapists, and administrative personnel stands out, and many reviewers highlight the togetherness and positive energy they observed during visits and over longer stays.
The care culture at Country View is frequently described as being anchored in communication and consistency. One mother's relocation to the facility was accompanied by praise for the moment she walked in: she felt she was treated as a person and not just a patient, a sentiment echoed by families who noted the staff's willingness to listen and respond to individual situations. Several reviews emphasize the home-like setting as a key strength: not only are rooms described as comfortable and well-kept, but common areas and interactions with residents convey a sense of daily life that resembles family care more than a sterile institutional vibe. For families, this impression often translates into peace of mind, especially when their loved ones require long-term rehabilitation or ongoing support.
Therapy programs and rehabilitative services also receive strong endorsements. A number of reviewers point to the rehabilitation department as a standout feature, with therapy teams described as top-notch and highly skilled. In several narratives, professionals in rehab are praised for their expertise, dedication, and positive outcomes, with statements such as testimonials from residents and families that the therapy experience is among the best they've encountered. The facility's leadership in this area is further underscored by internal voices within the organization, including commentary from the Director of Rehab who expresses pride in the team and a belief in continual improvement. The transition to Creative Solutions as an organizational partner is noted as a driver of ongoing enhancements, with promises of further progress in care quality and resident experience.
Family members also describe a dependable daily rhythm: meals that arrive on time, food that is consistently above average for the sector, and ample opportunities for social interaction and activities. A resident's room with a TV on the wall and other amenities is repeatedly mentioned as contributing to comfort and a sense of normalcy. The culinary staff, the activities coordinator, and front-line caregivers are repeatedly described as personable and engaged, making visits and daily life feel more connected and meaningful. Some reviewers speak to a sense of being listened to by management and nurses alike, with caregivers who take time to explain care plans and who involve families in decisions about treatment and comfort measures.
As with any large facility, experiences are not uniformly positive, and a number of reviewers urge potential families to consider the full spectrum of care realities. One family recounts a difficult experience after placing an loved one with Alzheimer's, describing a rapid transfer to a lockdown unit that felt inappropriate given the resident's needs. The account emphasizes that dementia care often requires redirection and careful behavioral support, and the family suggested that the approach used in this instance did not align with the patient's needs or best practices for dementia care. This perspective serves as a cautionary note for others seeking memory care, underscoring the importance of matching care philosophies to the specific needs of the person living with dementia.
There are also more intensely negative recollections that center on serious care concerns. One family described a painful sequence in which their loved one's health declined, with a combination of equipment failures and perceived lapses in care contributing to a tragedy. In this narrative, issues such as missed belongings, an aide inappropriately consuming a resident's meal, and a sense that the facility did not fully address their concerns left the family frustrated. The reviewer explicitly stated that, given their experience, they could not, in good faith, recommend Country View for dementia or Alzheimer's care. This account, while distressing, is presented as a real and persistent warning about the need for vigilant oversight, accountability, and aligned care practices in memory care settings.
Staffing and leadership emerge as recurring threads in the more critical reviews. Several accounts describe difficulties with leadership dynamics, including concerns about the Director of Nursing and the weekend nurse's communication and bedside manner. Families recount situations where families felt unheard or where conversations did not feel collaborative, particularly when a patient's hospice or palliative needs were involved. Understaffing, inconsistent nurse availability for feeding or direct care, and gaps in nighttime monitoring are all cited as factors that affected families' confidence in the facility. In some stories, these concerns led families to pivot toward in-home care or hospice arrangements, particularly when there was a perception that the care team did not fully harmonize with hospice goals or family preferences for end-of-life care.
Despite these challenging experiences, a number of residents and families express strong confidence in Country View's ongoing modernization and the people driving it. The building's remodel is described as a forthcoming enhancement that will improve aesthetics and functionality, and multiple reviewers highlight a culture of improvement: changes implemented since Creative Solutions' involvement are said to be producing positive shifts in staffing stability, resident engagement, and overall care quality. One staff member even identifies themselves as the Director of Rehab within the facility and speaks with optimism about the collaborative environment, the improvements under way, and the supportive presence of long-tenured colleagues. In these voices there is a clear sense that the facility is actively working to address past concerns and to elevate the standard of care.
Even with the difficulties described, the overall tone for Country View among many families remains hopeful and supportive. Several residents and family members celebrate affectionate moments - balloon releases for birthdays, meaningful interactions with a supportive administrator named Dion, and a sense of belonging that has persisted through transitions and long-term stays. The presence of dedicated therapy teams, a stable core of seasoned staff, and a visible commitment to resident care are cited again and again as reasons to consider Country View as a viable option for rehab, long-term care, or memory support. These stories together paint a complex, human portrait of a facility striving to balance compassion, professional standards, and continuous improvement in the face of real-world care challenges.
In short, Country View is described by many as a place where care is delivered with heart, in a setting that feels more like a home than a hospital. The praise focuses on welcoming staff, strong therapeutic services, cleanliness, and a responsive administration that values family involvement. Yet the same voices warn of essential cautions: the realities of dementia care, concerns about leadership and staffing at times, and the need for alignment with hospice goals in order to honor a loved one's preferences at the end of life. The ongoing remodel, the transition to Creative Solutions, and a steadfast commitment to resident well-being mark Country View as a facility in motion - one that draws praise for its best days and a call to address the gaps that still challenge some residents and families.
Country View Nursing And Rehabilitation is a premier assisted living community located in Terrell, TX. Our facility offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.
For our residents' convenience, we have an on-site beauty salon where they can get their hair done and feel pampered. We also provide cable or satellite TV in each room for entertainment purposes. Additionally, we offer community-operated transportation to help residents get around town easily.
Our computer center is equipped with computers and internet access, allowing residents to stay connected and engaged. We have a dining room where residents can enjoy delicious meals prepared by our skilled chefs. The dining experience is designed to be restaurant-style, providing a pleasant atmosphere for socializing with other residents.
To promote physical well-being, we have a fitness room that is fully equipped with exercise machines and equipment. Residents can also enjoy the outdoors in our beautiful garden and outdoor spaces. For relaxation and leisure activities, we have gaming rooms and small libraries where residents can engage in their hobbies.
We understand the importance of maintaining cleanliness and tidiness in our facility, which is why we offer housekeeping services to all residents. Each room is fully furnished, providing a comfortable living environment.
Our caring staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also manage medication for our residents to ensure their health needs are met. Special dietary restrictions are accommodated with personalized meal preparation.
In terms of care services, we offer an extensive mental wellness program to support our residents' emotional well-being. Transportation arrangements are available for non-medical needs as well as doctor's appointments.
Residents at Country View Nursing And Rehabilitation can take advantage of the various amenities and activities offered within the community. Our concierge services assist in planning day trips while resident-run activities ensure an engaging social life for everyone. Scheduled daily activities are provided to keep residents active and entertained.
Within close proximity to our community, there are cafes, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals for easy accessibility and convenience.
At Country View Nursing And Rehabilitation, we strive to create a warm and welcoming environment where residents can enjoy their retirement years with peace of mind.
Country View Nursing And Rehabilitation is located at 1900 North Frances Street, Terrell, TX 75160 in Rockwall County, Texas
Country View Nursing And Rehabilitation on seniors.fyi includes 6 photos including images showing interior, bedroom, living room, decor, television, indoor plants, hardwood floor, nursing home, and more.
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