The Arbors Healthcare And Rehabilitation Center
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1884 Loop 343 West, Rusk, TX 75785
For more information about senior living options: (844) 490-3973
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The staff are described as caring and like family. The Arbors is a beautiful, clean, and modern facility with a welcoming atmosphere. The food is excellent and home-cooked. There are plenty of activities to keep residents engaged, active, and happy. The care team is phenomenal, with compassionate staff who readily assist in all areas. The building is odor-free and well-maintained, contributing to a pleasant environment. The Arbors has earned recognition for zero deficiencies on two consecutive state surveys. Families describe the Arbors as a great place to care for loved ones and to work.
The patient admitted after knee replacement received no pain medication for 12 hours, with no ice, elevation, or any care for days, which was dangerous and detrimental to recovery. The care was described as horrible. The facility was blamed for causing severe bed sores that cannot be fixed. The reviewer felt the facility deserved zero stars. The facility allegedly drained a relative's account, billed insincerely, and canceled a burial policy. The mother complained that staff did not help her when she needed it. The reviewer was no longer allowed to visit their mother. The reviewer asserted fraud and embezzlement by the facility. There were claims that not enough visitors were present to reveal what goes on there. Many patients complained about the food. An incident where a caregiver allegedly grabbed the bed and moved it abruptly, damaged an air conditioner cover, and startled the patient. The meals were not appropriate for the patient's medical needs, with staff suggesting to rely on "best judgment" for eating. A grandmother's family was unhappy with the service and described the staff as unprofessional. The overall experience was described as terrible.The Arbors Health & Rehabilitation in Rusk, Texas, draws a wide range of opinions from those who have interacted with the facility as patients, family members, or onlookers. What stands out across many of the reviews is a strong sense of community and a belief that the people inside the building matter most. Numerous comments describe the staff as caring, compassionate, and genuinely invested in the residents, creating what some call a "big family" atmosphere. Several reviewers praise the building as clean, modern, and welcoming, with good food, engaging activities, and a philosophy that emphasizes neighbors helping neighbors. In these accounts, the facility is portrayed as a place where residents feel valued, safe, and connected to staff and family.
Yet beneath that positive tone runs a deep current of serious concerns voiced by other reviewers. One of the most troubling themes is a perception of inadequate medical and personal care in moments of vulnerability. A review recounts a post-surgical experience - specifically a total knee replacement - where the resident reportedly received no pain medication for 12 hours, with no ice, no elevation, and no care for days, describing the situation as dangerous and detrimental to recovery. Other comments describe dehydration, repeated hospital visits, and incidents of neglect or abuse, including a nurse allegedly mishandling a patient, leaving dry urine on the bed and floor, and failing to provide timely help. Some reviewers claim their loved ones were left unable to move or eat properly, with meals that did not meet medical needs, and with care that was inconsistent or delayed. These accounts culminate in strong language about unacceptable behavior and, for some, a loss of trust in the facility.
Financial and administrative concerns also surface in multiple reviews. Several families allege that when Medicaid or financial matters became involved, there were troubling actions such as accounts being drained, bills marked insufficient, and the cancellation of long-standing burial policies. One reviewer even accuses the facility of fraud and embezzlement, though it's important to note that such statements are claims within the reviews and not verified by outside reporting here. The combination of medical care worries and financial allegations adds a layer of anxiety for families considering or contending with end-of-life planning, billing disputes, and the security of a loved one's savings.
Amid the sobering experiences, other voices emphasize overwhelmingly positive encounters and outcomes. A substantial portion of reviewers describe consistent, attentive caregiving - staff who treat residents like family, a clean building, and good food. Some reviews celebrate a deficiency-free state survey for two consecutive years, touting a high standard of care and operation, while others point to a supportive environment with active social programs, a robust activity calendar, and a nursing staff that communicates well with families. The sentiment here is that The Arbors can be a wonderful place for rehabilitation or long-term care, particularly when families feel heard and involved, and when staff demonstrate warmth, reliability, and professionalism.
There is a noticeable contrast between those who report life-affirming, positive experiences and those who describe alarming lapses in care. Several reviewers who speak highly of the facility emphasize the "home-like" atmosphere, where staff are described as friendly, approachable, and willing to step into various roles to assist residents. The same threads often mention clean, odor-free facilities, a bright and modern atmosphere, and the ability to visit a loved one and participate in meals or activities. In contrast, some reviewers emphasize communication gaps, time-sensitive needs that were unmet, and incidents that left families feeling unsettled or outraged. Taken together, the reviews paint a picture of a place with real strengths in staff dedication and environment, but with significant, sometimes severe, concerns about safety, medical care, and financial integrity that cannot be ignored.
If you're considering The Arbors, the stories suggest a careful, multi-faceted approach to assessing the facility. Prospective families may want to schedule visits at different times to observe how staff respond in real-time, inquire about pain management protocols, and discuss how quickly help is available for basic needs like meals and mobility. It's wise to review recent state inspection reports and ask pointed questions about how the facility handles dehydration, bedSores prevention and treatment, medication administration, and record-keeping - especially around Medicaid and billing. And because experiences vary so widely, speaking with current residents and their families can provide crucial insight into the daily lived reality behind the headlines.
Ultimately, The Arbors in Rusk, TX appears to be a place of dual realities. On the one hand, it is described as a warm, engaging community with compassionate staff, a clean, welcoming environment, and meaningful activities that make residents feel valued and at home. On the other hand, there are powerful, specific accounts of neglect, safety concerns, and financial disputes that illuminate serious gaps in care and trust. The breadth of these reviews underscores the importance of thorough, personalized evaluation when selecting a facility, ensuring that the chosen home aligns with a family's expectations for medical quality, humane treatment, and financial transparency.
110 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Arbors Healthcare And Rehabilitation Center in Rusk, TX is an exceptional assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. With a focus on providing a comfortable and fulfilling lifestyle, this community ensures that all needs are met while promoting overall wellness.
Residents can take advantage of the various amenities available, such as the beauty salon, where they can pamper themselves and enjoy some relaxation. The availability of Cable or satellite TV keeps them entertained with their favorite shows and movies. Community-operated transportation provides convenient access to nearby destinations, whether it's for shopping or recreational activities.
For those who want to stay connected with technology, there is a computer center equipped with Wi-Fi/high-speed internet. The fitness room allows residents to maintain their physical health and well-being. The gaming room offers opportunities for friendly competition and entertainment. There is also a small library where residents can indulge in their love for reading.
Meals are served in a beautiful dining room with restaurant-style dining, ensuring delicious food in a pleasant ambiance. Special dietary restrictions are taken into consideration, including diabetes diet and other specific needs. Additionally, residents have the option of utilizing the kitchenette within their accommodation if they prefer to prepare meals on their own.
The community takes care of housekeeping services, making sure that the living spaces remain clean and tidy at all times. Move-in coordination ensures a smooth transition into the community's fully furnished apartments with private bathrooms.
Care services provided include 24-hour call system for emergencies, around-the-clock supervision for peace of mind, assistance with daily living activities such as bathing and dressing, as well as transfers when needed. Medication management ensures proper administration of medications according to individual requirements. A mental wellness program supports emotional well-being.
Residents can enjoy various activities planned by the community throughout the day, including fitness programs to keep them active and engaged. Planned day trips allow residents to explore new places and create lasting memories. The community also encourages resident-run activities, empowering them to contribute to the vibrant atmosphere.
Nearby, there are two cafes, parks, pharmacies, and restaurants for convenient access to everyday necessities and leisure. Transportation arrangements are available for non-medical purposes, including visits to nearby doctors' appointments. Places of worship are also easily accessible for residents who wish to maintain their spiritual practices. Two hospitals in close proximity offer reassurance in case of medical emergencies.
The Arbors Healthcare And Rehabilitation Center in Rusk, TX provides a supportive and enriching environment where residents can enjoy an active lifestyle while receiving exceptional care and support.
The Arbors Healthcare And Rehabilitation Center is located at 1884 Loop 343 West, Rusk, TX 75785 in Cherokee County, Texas
The Arbors Healthcare And Rehabilitation Center on seniors.fyi includes 13 photos including images showing bedroom, building, interior, outdoor, parking, clouds, rehabilitation, physical therapy, and more.
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Interior
Decor
Building
Architecture
Bedroom
Landscaping
Lighting
Outdoor
Healthcare
Minimalist
Modern Architecture
Rehabilitation
Physical Therapy
