Jacksonville Healthcare Center

Pros

• The Jacksonville facility is described as small and clean, contributing to a pleasant environment.
• Staff members at the Jacksonville facility appear caring and compassionate towards residents.
• The private room where the mother resides is spacious and well-equipped with necessary furniture and amenities.
• The mother does not complain about the food, indicating satisfaction with her meals and diet.

Cons

• The facility is constantly understaffed and fails to provide proper care for residents.
• Residents have been found in unsanitary conditions, including dried feces on multiple occasions.
• Staff response times are slow, leaving residents in distress for extended periods.
• Medical appointments are not scheduled in a timely manner, leading to serious health issues.
• The doctor on staff does not conduct thorough examinations and dismisses concerns quickly.
• There is a general lack of concern from the aides regarding residents’ well-being.

Review

When it comes to choosing a care facility for loved ones, the decision can be fraught with anxiety and uncertainty. One review starkly warns against considering certain facilities, emphasizing the potential harm that could come from entrusting vulnerable family members to their care. The reviewer recounts their mother’s harrowing experience in a particular facility, where they believe negligence was rampant and adequate staffing was severely lacking. Over just three months, the reviewer witnessed multiple alarming incidents that highlighted not only substandard living conditions but also a shocking lack of responsiveness from the staff.

The reviewer paints a grim picture of their mother's time at the facility. On two separate occasions, they discovered her in distressing conditions—covered in dried feces. This disconcerting discovery was compounded by even more disturbing findings: dried feces under her bed, on the walls, and on bed rails. These observations raised serious questions about hygiene protocols and basic caregiving practices within the facility. Furthermore, when crisis struck—such as finding their mother tangled in her bed alarm—it took an intolerable five minutes for staff to respond after being alerted. The indifference displayed by one aide during this situation (“What do you want?”) is particularly shocking and raises concerns about employee training and compassion levels.

One of the most heartbreaking aspects shared by the reviewer involves their mother’s repeated falls due to insufficient assistance when needing to use the restroom—a fundamental need that should be prioritized in any caregiving environment. Despite requests for timely attention, calls for help went unanswered, leading to further safety hazards for residents like their mother who required assistance. This neglect culminated in a series of medical appointments that were poorly handled; when attempts were made to schedule essential doctor visits through staff recommendations, those appointments often materialized too late for effective treatment.

Compounding these issues was the apparent lack of professional medical oversight. The on-site doctor charged for monthly visits but exhibited alarming brevity during consultations—once dismissing concerns after just five minutes with no substantial evaluation or follow-up discussion with family members present. Three weeks later, this critical oversight contributed to unseen issues resulting in the tragic passing of the reviewer’s mother shortly after she was relocated back home—a clear indication of systemic failures within this facility.

In contrast to this negative experience, another review presents a more positive perspective regarding a different care facility located in Jacksonville. The author describes its cleanliness and overall atmosphere as welcoming and supportive despite its years of operation. Their account centers around their mother's private room experience which appears spacious and accommodating—including essentials like a bed, nightstand, chest for storage, an all-around table suitable for activities or meals, television entertainment mounted on the wall, half bath facilities available within proximity, and ample closet space.

Moreover, satisfaction with meal quality emerges as an important highlight of this second review; it demonstrates how effectively fulfilling nutritional needs can contribute positively to both physical wellness and overall morale among residents—even as contrasting reviews reveal what can happen when such basic needs are not properly met elsewhere.

Ultimately—the juxtaposition between these two accounts underscores critical disparities within assisted living environments: while some may offer compassionate care that respects dignity and well-being through attentive service delivery—even boasting commendable accommodations—others grapple profoundly with issues related to staffing shortages, hygiene lapses affecting resident health outcomes significantly leading up to tragic consequences such as losing loved ones too soon due largely from inadequate support systems surrounding them during times fraught with heightened vulnerability owing age or illness complexities requiring specialized attention almost immediately upon request rather than prolonged delays experienced elsewhere depicted here throughout striking narratives expressed boldly outlining personal truths each writer chose share candidly—all valuable reminders emphasizing importance conducting thorough research prior making potentially life-changing decisions surrounding options available ensuring families understand what may await them once they embark down paths focusing providing better quality outcomes delivering genuine love respect toward elders deserving nothing less regardless challenges faced along way—because ultimately our parents deserve exceptional standards remaining upheld always!

Physicians

• Eye Center (0.5 miles)
• Sands Scott J MD (0.5 miles)
• Dogwood Orthopaedic Clinic PA (0.9 miles)
• Jacksonville Hematology-Onco (0.9 miles)
• East Texas Medical Center First Physicians Clinic (0.9 miles)
• Care First Medical Associates (0.9 miles)
• Tri-County Women's Healthcare PA (0.9 miles)

Places of Worship

• First Pentecostal Church-God (0.6 miles)
• Kingdom Christian Center (0.9 miles)
• First Presbyterian Church (0.9 miles)
• Mission (0.9 miles)
• Enterprise Baptist Church (1.3 miles)
• Iglesia Cristiana Dios Con Nosotros Emmanuel (1.4 miles)
• Greater New Zion Baptist Church (2 miles)

Restaurants

• Little Caesars Pizza (0.6 miles)
• Subway (0.7 miles)
• Domino's Pizza (0.7 miles)
• Sonic Drive-In (0.7 miles)
• Chili's Grill & Bar (0.7 miles)
• Taqueria Torres (0.7 miles)
• Dq (0.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Porter Pharmacy (0.9 miles)
• Vcare Pharmacy (1 miles)
• May Drug (1.2 miles)
• Brookshire Brothers Pharmacy (12.6 miles)
• Brookshire Brothers Pharmacy (12.9 miles)

Hospitals

• East Texas Medical Center Jacksonville GP TEST (0.9 miles)
• ETMC Jacksonville: Emergency Room (0.9 miles)
• Trinity Mother Frances Hospital (1.8 miles)
• Rusk State Hospital (11.9 miles)
• Rusk State Hospital (11.9 miles)

Theaters

• Jackson Cinema (1.1 miles)
• SMG Tyler (20.9 miles)

Cafes

• Beverly's Country Cafe (1.1 miles)
• Cherokee coffee (12.6 miles)
• Yellowwood Coffee (12.8 miles)
• Big Shot Coffee House (20.4 miles)
• Starbucks (20.9 miles)

Transportation

• Green's Taxidermy (1.3 miles)
• Enterprise Rent-A-Car (2.4 miles)
• Cherokee County Airport (6.4 miles)
• Legends Taxidermy (12.8 miles)

Parks

• Buckner Park (1.5 miles)
• Nichol's Green Phase II (1.7 miles)
• Texas State Railroad (10.2 miles)
• Jim Hogg State Park (11.5 miles)
• Rusk-Palestine Camp Ground (12.8 miles)
• Oasis South Park (17.5 miles)
• Faulkner Park (21.3 miles)