Jacksonville Health Care Ctr

Pros

• The staff are wonderful - very caring and friendly.
• They took excellent care of the resident during her short stay.
• The facility is older but well kept and clean.
• This facility is definitely recommended for a loved one in need of a nursing home.
• The staff are awesome and do a great job; the facility is clean and well taken care of.
• The facility was always clean and the staff provided the care the resident needed.
• The staff were helpful and provided outstanding service.
• Very clean facility; residents are well taken care of; staff are very caring.
• The wonderful staff welcomed the resident with open hearts and gave her the care and encouragement she needed to regain health.
• The staff at Jacksonville Healthcare Center have been the most cooperative with outside agencies and one of the most compassionate groups of healthcare professionals.
• The quality care is amazing; the staff are super supportive and caring; the warm and friendly environment is clean and comfortable.
• Place is always clean and staff are above and beyond.
• Jacksonville is small and clean; the staff seem caring.

Cons

• They were constantly understaffed and failed to provide proper care for my mother.
• They found her in dried feces on two separate occasions.
• Two weeks later, dried feces were found under her bed, on the wall, and on the bed rails.
• She was found tangled in her bed alarm one evening, and it took an additional five minutes after the reviewer arrived for someone to check on her.
• My mother had numerous falls because she needed assistance getting to the restroom and could not get anyone to answer her calls in time.
• When they asked them to schedule her a doctor's appointment, it didn't happen until it was too late.
• The doctor on staff billed her for one visit a month.
• The one and only time the reviewer saw him and asked him to wait so they could be in the room with them, he left and came back in less than five minutes and said she was fine.
• That's what you can expect from this facility.
• My mother endured them only three months.

Review

Jacksonville Healthcare Center presents itself in the reviews as a place with a strong, emotionally resonant core: a houseful of caring people who treat residents like family, paired with the undeniable reality that the facility is aging and occasionally falls short in staffing and procedures. Across many firsthand accounts, the staff are repeatedly described as wonderful, compassionate, and attentive. Families emphasize that the workers are friendly and patient, taking time with residents and their loved ones, and creating an atmosphere that feels warm and welcoming. Several reviewers note that the building is older but well kept, clean, and comfortable, which helps create a sense of familiarity and home for residents.

The long-term experiences shared by families underscore a common thread: when the staff are fully engaged, residents not only receive the necessary care but also regain a sense of vitality and connection. One review highlights a mom who had been in two other facilities that did not meet her needs, only to find in Jacksonville Healthcare Center a staff and environment that revived her health and spirit. The same observer expresses gratitude for the open-hearted welcome and encouragement given by the caregivers, insisting that the facility's people and culture are what truly support recovery and well-being. Others praise the sense of community within the facility, noting that residents have many friends, stay active, and enjoy a level of happiness and health that the reviewers associate with good, attentive care.

Professionalism and collaboration also come through as strong themes in the positive comments. Several reviewers describe the staff as professional and patient, consistently taking the time to address questions and concerns and to ensure that each resident's needs are met. The facility is praised for its cleanliness, the consistent care for residents, and the willingness of staff to work with outside agencies and families to coordinate care. The sense that the staff "goes above and beyond" is echoed in statements about the facility being a place where residents are well taken care of, where families feel supported, and where the environment remains warm, calm, and clean. The private rooms and the overall layout are cited as being comfortable and practical, contributing to a home-like feel.

In addition to the glowing endorsements, several reviews describe moments of particular admiration: an "amazing facility" with a highly cooperative staff; a sense of gratitude from families who feel their loved ones are in capable, kind hands; and a general sentiment that the place is well run and scrupulously maintained. The combination of a small, clean footprint, a sense of community, and staff who treat residents and their families with respect seems to be a powerful mix for many who have experience with Jacksonville Healthcare Center. For some, the facility represents the right fit, where care and compassion meet a welcoming, homey atmosphere.

However, the picture is not unblemished by the accounts from other families, which describe serious concerns about staffing and care. A portion of reviewers shares a distressing narrative of chronic understaffing, delayed responses to call bells, and a decline in basic daily care. Allegations include finding a resident in dried feces on multiple occasions, feces under a resident's bed and on walls, and situations where a patient was left tangled in a bed alarm for an extended period before help arrived. The most troubling anecdotes involve repeated falls, unaddressed restroom needs, and missed opportunities for physician appointments. In one particularly grave account, a doctor on staff allegedly billed a monthly visit and, after a brief, hurried appearance, left, with the reviewer later learning of a patient's death shortly thereafter and witnessing strokes during the same period. These powerful, negative testimonials emphasize gaps in oversight, responsiveness, and the consistency of care that families rely on in a facility.

Taken as a whole, the reviews present a facility with a split reputation: many families praise Jacksonville Healthcare Center for its caring staff, clean environment, and the supportive, home-like atmosphere that helps residents thrive. At the same time, several accounts raise serious red flags about understaffing, response times, and care lapses that can have dire consequences. The facility seems to perform exceptionally well for many residents, particularly those who benefit from attentive, compassionate staff and a strong sense of community, while it also carries the weight of grave concerns from others who experienced what they describe as inadequate care and oversight.

For families considering Jacksonville Healthcare Center, the message from the collective reviews is clear but nuanced. For those who value a warm, personable staff and a clean, inviting environment, and who prioritize a culture of family-like care, the facility often delivers. It may offer a stable, supportive home where residents can stay active, form friendships, and feel seen and cared for. Yet prospective residents and their families should also proceed with vigilance: ask direct questions about staffing ratios, daily care routines, response times to call bells, and how doctor visits are scheduled and documented. If possible, visit multiple times at different hours, speak with current families, and request updated, third-party assessments to ensure that the level of care aligns with expectations and needs. The facility's popularity and the number of positive testimonials suggest a strong base of goodwill, but the more troubling experiences remind us that excellent care requires ongoing attention, consistent staffing, and robust oversight.

This part of Jacksonville, Texas offers a variety of amenities and services that may cater to your needs as a senior resident. With multiple physicians and healthcare facilities nearby, you can easily access medical care when needed. There are also places of worship for spiritual enrichment, pharmacies for medication needs, and restaurants for dining options. The presence of a hospital and emergency room close by provides peace of mind in case of any health emergencies. Additionally, the proximity to parks and cafes offers opportunities for relaxation and socialization within the community. Overall, this area provides a balanced mix of convenience and leisure activities that may suit your lifestyle as a senior resident.

Physicians

• Eye Center (0.5 miles)
• Sands Scott J MD (0.5 miles)
• Dogwood Orthopaedic Clinic PA (0.9 miles)
• Jacksonville Hematology-Onco (0.9 miles)
• East Texas Medical Center First Physicians Clinic (0.9 miles)
• Care First Medical Associates (0.9 miles)
• Tri-County Women's Healthcare PA (0.9 miles)

Places of Worship

• First Pentecostal Church-God (0.6 miles)
• Kingdom Christian Center (0.9 miles)
• First Presbyterian Church (0.9 miles)
• Mission (0.9 miles)
• Enterprise Baptist Church (1.3 miles)
• Iglesia Cristiana Dios Con Nosotros Emmanuel (1.4 miles)
• Greater New Zion Baptist Church (2 miles)

Restaurants

• Little Caesars Pizza (0.6 miles)
• Subway (0.7 miles)
• Domino's Pizza (0.7 miles)
• Sonic Drive-In (0.7 miles)
• Chili's Grill & Bar (0.7 miles)
• Taqueria Torres (0.7 miles)
• Dq (0.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Porter Pharmacy (0.9 miles)
• Vcare Pharmacy (1 miles)
• May Drug (1.2 miles)
• Brookshire Brothers Pharmacy (12.6 miles)
• Brookshire Brothers Pharmacy (12.9 miles)

Hospitals

• East Texas Medical Center Jacksonville GP TEST (0.9 miles)
• ETMC Jacksonville: Emergency Room (0.9 miles)
• Trinity Mother Frances Hospital (1.8 miles)
• Rusk State Hospital (11.9 miles)
• Rusk State Hospital (11.9 miles)

Theaters

• Jackson Cinema (1.1 miles)
• SMG Tyler (20.9 miles)

Cafes

• Beverly's Country Cafe (1.1 miles)
• Cherokee coffee (12.6 miles)
• Yellowwood Coffee (12.8 miles)
• Big Shot Coffee House (20.4 miles)
• Starbucks (20.9 miles)

Transportation

• Green's Taxidermy (1.3 miles)
• Enterprise Rent-A-Car (2.4 miles)
• Cherokee County Airport (6.4 miles)
• Legends Taxidermy (12.8 miles)

Parks

• Buckner Park (1.5 miles)
• Nichol's Green Phase II (1.7 miles)
• Texas State Railroad (10.2 miles)
• Jim Hogg State Park (11.5 miles)
• Rusk-Palestine Camp Ground (12.8 miles)
• Oasis South Park (17.5 miles)
• Faulkner Park (21.3 miles)