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4 from 48 reviews
5 stars
31
4 stars
7
3 stars
0
2 stars
1
1 stars
9
Overall Review of Legacy At Jacksonville
common15 reviews mention this
Staff are described as caring
Many residents and families describe staff as caring, friendly, and attentive.
A large share of reviewers emphasize the staffâs kindness and responsiveness, including nurses and the overall team. Several families describe staff involvement in daily care and getting loved ones engaged, while others single out specific people for professionalism and support. A few reviews are negative about care and attention, but the overall staff tone in the comments is frequently positive.
common4 reviews mention this
Cleanliness stands out
Multiple reviews mention the facility looks clean and well maintained.
Several reviewers say the building is clean and bright, and one notes it does not smell the way some other nursing homes do. Others add that the facility is well kept and maintained during visits. While a few critical reviews complain about neglect or service, cleanliness is still a recurring point in the more positive comments.
common4 reviews mention this
Dining gets mixed feedback
Food and dining experiences are discussed, including praise for taste.
Some reviewers describe the food as delicious and mention residents enjoying meals. One reviewer says the rehab stay included repeated meal issues and that the food was not great. The community also offers restaurant-style dining, with meal service tied to special dietary needs like diabetes diets and restrictions mentioned in resident care services.
caveat4 reviews mention this
Communication issues come up repeatedly
Several reviewers describe trouble reaching staff and getting updates.
Some families report long gaps without phone calls, hard-to-reach administrative staff, or unclear handoffs between shifts. A few comments describe frustration with the way concerns were handled, including being hung up on or not receiving follow-up after messaging corporate. These concerns appear alongside other complaints about care coordination during stays.
caveat3 reviews mention this
Rehab and therapy experiences vary
Rehabilitation and therapy are described inconsistently across reviews.
Some reviewers describe problems with rehab therapy attempts, including claims that therapy notes did not match what happened and that staff interactions were hurtful. Others say the rehab team helped them get moving and back home quickly. A third review notes dissatisfaction with rehab progress, so residentsâ therapy outcomes and experiences do not align across comments.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
101 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Places of Worship
Central Baptist Church (0.7 miles)
Fellowship Bible Church (0.9 miles)
Changing Lives Ministries (1.4 miles)
First United Methodist Church (1.9 miles)
Enterprise Baptist Church (2.2 miles)
Seminary Heights Church of Christ (2.5 miles)
First Pentecostal Church-God (2.7 miles)
Parks
Buckner Park (2 miles)
Nichol's Green Phase II (2.1 miles)
Jim Hogg State Park (11.5 miles)
Texas State Railroad (12.1 miles)
Rusk-Palestine Camp Ground (12.4 miles)
Oasis South Park (17.2 miles)
Faulkner Park (20.7 miles)
Transportation
Green's Taxidermy (2.2 miles)
Enterprise Rent-A-Car (3.1 miles)
Cherokee County Airport (6.5 miles)
Legends Taxidermy (12.4 miles)
Hospitals
Trinity Mother Frances Hospital (2.3 miles)
East Texas Medical Center Jacksonville GP TEST (2.7 miles)
ETMC Jacksonville: Emergency Room (2.7 miles)
Rusk State Hospital (11.5 miles)
Rusk State Hospital (11.5 miles)
Physicians
Texas Oncology PA (2.3 miles)
Cherokee County Health Department (2.7 miles)
Tri-County Women's Healthcare PA (2.7 miles)
Dogwood Orthopaedic Clinic PA (2.8 miles)
Jacksonville Hematology-Onco (2.8 miles)
East Texas Medical Center First Physicians Clinic (2.8 miles)
Legacy At Jacksonville on seniors.fyi includes 11 photos including images showing interior, piano, decor, landscaping, living room, building, seating area, bedroom, and more.
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Exercise Equipment, Rehabilitation, and Physical Therapy
Piano
Plant
Lounge
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