Remington Medical Resort Richardson

Pros

• John the therapist is very knowledgeable and helps the patient reach daily tasks.
• Debora, the activities director, checks on residents daily and is very helpful.
• The facility is beautiful and clean, with outstanding activities and a caring director who has a warm smile.
• Swampna and Martina are therapists who have helped the patient progress and are very good at their jobs.
• The therapy team is marvelous and keeps patients from falling.
• Linda, a nurse, is awesome, polite, and consistently takes care of needs.
• The staff are exceptional, friendly, and compassionate; Cerina and Chelle are wonderful.
• The facility is impeccably clean and highly recommended.
• Debra Tate, the activities director, is wonderful and excellent at what she does.
• The staff treat residents like family and show genuine care.
• Juliet Peters, Director of Nursing, is described as extraordinary and life-saving in care.

Cons

• They describe the staff as lazy, rude, and unresponsive, with at least one nurse yelling at a coworker and another sleeping on the job.
• They report that many staff members cannot speak English, leading to terrible communication.
• They claim the nighttime staff were caught sleeping and took hours to respond to calls.
• They say residents were left in soiled diapers and not cleaned, causing bedsores and dehydration.
• They allege medications were not given on time or were administered incorrectly.
• They describe the facility as understaffed, resulting in neglect and lack of basic care.
• They assert management is unresponsive to calls and emails and poor about discharge planning.
• They warn that they would not recommend this facility.
• They accuse some staff of stealing a resident's belongings.
• They claim residents were discharged too early after surgery or rehab.

Review

Remington Transitional Care of Richardson is best suited for families prioritizing aggressive rehabilitation and a hotel-like atmosphere, where the priority is to push for meaningful therapy progress and a pleasant living environment. It serves seniors who are focused on post-acute recovery, regaining mobility, and reestablishing daily routines, and who can commit to actively supervising care, advocating for specific staff, and shaping the care plan on an ongoing basis. This is not a hands-off option; it expects families to stay engaged, verify therapies, and push for timely responses. Those who cannot tolerate variable staffing, language barriers, or reports of neglect should look at alternatives with steadier consistency and clearer accountability.

The strongest, most compelling case for Remington rests on the rehab infrastructure and the atmosphere when staffing aligns. Reviewers repeatedly highlight a capable therapy team that helps patients regain strength and independence, with many naming PTs and OT staff who motivate and teach patients to perform tasks safely. The activity director, Debra, earns frequent praise for keeping residents engaged, coordinating events, and lifting spirits even during demanding rehab periods. Clean, attractive facilities, solid food, and the sense that the campus supports recovery play a real role in a positive stay when care teams are present and responsive. In short, the facility can deliver real progress and comfort when the daily care team shows up consistently.

Yet the cons are persistent and heavy enough to shift the overall impression for many families. Several reviews describe serious gaps in daily care, including language barriers that impede communication, delayed responses to call lights, and nurses who appeared inattentive or rushed. The night shift and certain staff members receive repeated criticism for slow or inadequate response, with accounts of baths, hygiene needs, and medication administration left unmet or mishandled. Wounds, dehydration, and episodes of neglect surface in multiple testimonies, including reports of bedsores, missing information on treatment plans, and families forced into battlefield-like advocacy to obtain basic cares. The tone is consistently cautionary: this is a facility that can disappoint badly if staffing is thin or disengaged.

Understanding how the positives interact with the negatives clarifies the decision. When Remington's rehab team is strong and the activity director is actively steering patient engagement, therapy can produce tangible gain and a more humane, welcoming environment. Positive experiences frequently hinge on standout nurses who communicate clearly, arrive on time, and show genuine concern for wound care, fear of falls, and medications. However, the same reviews reveal that those strengths can be undermined by inconsistent night coverage, frequent communication lapses, and slow escalation of issues to administrators. The spectrum is wide enough that outcomes depend heavily on which staff are assigned and how well family members stay engaged.

For families considering Remington, practical guardrails matter. Visit frequently and request a defined treatment plan with daily goals from the rehab director. Insist on an English-speaking care team and clear daily handoffs so families understand who is responsible for medications, baths, and call-bell coverage. Track call-light response times and verify that bowel and bladder needs, wound care, and hygiene are documented and acted upon. When concerns arise, escalate promptly to the administrator or the DON, and demand regular updates on progress and any pending issues. Bring questions about nutrition, hydration, and antibiotic or IV therapies, and request prompt escalation if changes are needed. A well-documented, proactive stance reduces the risk of the more troubling experiences noted by others.

In the end, Remington Medical Resort Richardson presents a deliberately mixed proposition. It can be an excellent choice for families who want an effective rehabilitative trajectory, a clean and pleasant setting, and staff members who go the extra mile without hesitation. For those who require consistent day-to-day attentiveness, dependable communication, and reliable safety practices, alternatives are worth serious consideration. The right fit hinges on staffing reality at any given time and on whether a family can demand accountability and stay closely involved throughout the stay. Proceed with a plan, not a hope, and Remington can be a pathway to meaningful recovery rather than a source of ongoing concern.

This part of Richardson, Texas offers a variety of amenities and services that may be appealing to seniors looking to relocate. The area is home to several popular restaurants such as Chick-Fil-A, Torchy's Tacos, and Rodeo Goat, providing convenient dining options. Additionally, there are multiple pharmacies in close proximity for easy access to medication needs. For transportation, the Arapaho Center Station is located nearby for those who prefer public transit. There are also several places of worship, including Shiloh Missionary Baptist Church and Chase Oaks Church, for spiritual fulfillment. In terms of healthcare, Baylor Medical Plaza and Eminent Medical Center are within a short distance, offering quality medical services. The neighborhood also features parks like Memorial Park and Hoblitzelle Park for outdoor recreation opportunities. Overall, this area provides a well-rounded community with various conveniences that may suit the needs of senior residents.

Restaurants

• Chick-Fil-A (0.8 miles)
• Torchy’S Tacos (1.4 miles)
• Sonic Drive-In (1.4 miles)
• Rodeo Goat (1.9 miles)
• McDonald's (2 miles)
• Guitars & Growlers (2.3 miles)
• Vickery Park (2.4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.9 miles)

Transportation

• Arapaho Center Station (2 miles)

Places of Worship

• Shiloh Missionary Baptist Church (2.3 miles)
• Chase Oaks Church (5.8 miles)
• Episcopal Church Of The Transfiguration (5.9 miles)

Physicians

• Baylor Medical Plaza (2.3 miles)
• Elizabeth Jekot Breast Imaging Center (2.4 miles)
• Eminent Medical Center (3.4 miles)
• Eye Care Associates (3.5 miles)
• The ENT & Allergy Centers of Texas (4.6 miles)
• Plano Orthopedic & Sports Medicine Center (6.5 miles)
• Dhat (6.7 miles)

Theaters

• Alamo Drafthouse Cinema (3.3 miles)
• Cinemark Holdings (6 miles)

Cafes

• Red Truck Cafe (3.9 miles)
• Mozart Bakery (5.4 miles)
• Mimi's Star Cafe (5.8 miles)
• Black Rock Coffee Bar (7.5 miles)
• Starbucks (7.7 miles)
• Starbucks (7.7 miles)
• Starbucks (8 miles)

Parks

• Memorial Park (5.4 miles)
• Hoblitzelle Park (5.9 miles)
• Russell Creek Park (6.6 miles)
• Addison Circle Park (7.5 miles)
• Windhaven Meadows Park (8 miles)
• R.P Brooks Park (8.1 miles)

Hospitals

• The Heart Hospital Baylor Plano (5.6 miles)
• Texas Health Presbyterian Hospital Dallas (8 miles)