Windsor House

Pros

• Jaylen is regarded as one of the best Area Leasing Consultants, always pleasant, knowledgeable, and going the extra mile.
• Ernesto Avalos is very experienced and knowledgeable, courteous, and explains maintenance work in detail.
• Ellena Jackson did an amazing job speaking about Windsor Cityline during the tour; she was knowledgeable, confident, and professional.
• Arianna, Jalen, and the maintenance team were excellent and extremely professional and helpful.
• Stephanie is pleasant, friendly, knowledgeable, and extremely patient with everyone.
• Windsor staff has been consistently responsive and professional about questions and fixes, especially Ernesto from maintenance.
• The pool and gym amenities are nice, and the common grilling areas are always very clean.
• The neighborhood is beautiful and safe, contributing to a positive overall experience.
• The maintenance team has been great.

Cons

• The unit was not move-in ready, with a non-working garbage disposal, several lights out, ants in the kitchen, dirty windows, and a poorly cleaned freezer.
• One bathroom sink drains slowly, blinds and ceiling fans were dusty, and the floors were badly worn and damaged.
• The resident felt compelled to disinfect the space with Clorox for over a month just to feel clean, making it feel less like a home.
• The office staff were perceived as unprofessional, allegedly using past call recordings to defend inaction.
• Security is a real concern, with garage gates broken and left open and side gates/doors propped open most of the time.
• Management was dismissive and described as predatory by some, with alleged mischarges and threats of collections over a small late fee.
• Tours and leasing office management were poorly handled, with appointments canceled, offices closed, and self-guided tours failing due to missing keys.

Review

Windsor Cityline Apartments presents a mixed picture: a property with appealing amenities and a responsive maintenance team, yet consistently challenged by move-in readiness, management choices, and security issues that can leave residents feeling unsettled. Across a long line of resident experiences, the leasing office and on-site personnel show both dedication and gaps, creating a landscape where strong individual performances can be undercut by systemic weaknesses. The result is a complex, at-times inconsistent living experience that some residents tolerate in exchange for location and community features, while others decide to move on.

On move-in, several residents describe a disappointing first impression. Units were not prepared to a high standard: the garbage disposal wouldn't run, multiple lights were out, and the kitchen showed ants. Windows appeared filthy, the freezer hadn't been cleaned thoroughly, and a slow-draining bathroom sink added to a sense of neglect. In addition, blinds and ceiling fans were coated with dust, and the floors showed significant wear and damage. One resident specifically noted needing to Clorox-wipe surfaces repeatedly just to feel comfortable, and compared the overall cleanliness to that of healthfully supervised hotel rooms. These observations color the initial relationship with the property and set a challenging baseline for what should be a fresh, move-in ready home.

Despite those rough starts, several residents single out the maintenance and some staff for praise. The maintenance team, and Ernesto Avalos in particular, consistently earn high marks for experience, courtesy, and thorough explanations of what is being done and why. This level of competence and approachability creates a counterbalance to the negative move-in experiences and ongoing cleanliness concerns. In statements that recur across reviews, maintenance professionals are described as quick to respond and reliable, helping to repair or address issues ranging from routine fixes to more involved work. The positive impact of the maintenance crew helps some residents feel that Windsor Cityline remains a workable home, especially when paired with amenities like a well-kept pool and gym.

Staff interactions in the leasing office present a similarly mixed portrait. On one hand, residents recount moments of genuine appreciation for team members who are friendly, knowledgeable, and attentive. Ellena Jackson is highlighted as exceptionally knowledgeable during tours, answering questions confidently and with a welcoming demeanor that left a strong impression. Arianna and Jalen are described as professional and helpful, with one resident noting that Arianna, Jalen, and the maintenance team were excellent and highly capable. A resident with a long history of apartment living praised Jaylen as best-in-class among area leasing consultants, commending her for promptly providing answers or locating them and communicating clearly. In sharp contrast, other experiences reflect frustration with how some staff handle complaints and questions. An office interaction involving Stephanie, for example, is criticized for appearing to rely on past-call recordings to justify inaction, which many readers found unsettling and unprofessional. This tension illustrates a larger pattern: when staff balance empathy with accountability, residents feel respected; when communication devolves into defensiveness, trust erodes quickly.

Management practices and security concerns dominate some of the most troubling parts of the reviews. Several residents report security gaps - garage gates, side gates, and doors left open or easily propped - creating a sense of vulnerability that undermines otherwise positive feelings about the community. One reviewer even calls management behavior predatory, recounting a dispute over an early-termination lease and a late fee that was disputed as incorrect; the situation escalated to threats of collections and potential legal action, prompting the resident to seek attorney involvement. These kinds of experiences color the overall impression of management as a significant factor in whether Windsor Cityline feels like a safe, trustworthy place to live.

Beyond management and security, the touring and leasing process itself receives varied treatment. A number of residents recount a frustrating series of tour experiences: a scheduled in-person guided tour that ended up canceled, a closed office at the appointment time, and a self-guided-tour process that required an ID and a credit card - adding friction to what should be a straightforward opportunity to view units. Keys missing during a model-unit tour and inconsistent communications about appointment times further complicated the initial impression. Yet, other residents who had the chance to interact with staff during tours - particularly Ellena during her walkthroughs - felt the experience was positive enough to sway their eventual decision toward Windsor Cityline. These mixed tour experiences underscore how crucial the moment of first contact is in shaping expectations for future residency.

In the broader sense, the property's strengths lie in its amenities and location, with several residents praising the pool, gym, and common grilling areas as consistently clean and well cared for. The neighborhood's safety and accessibility to restaurants, grocery stores, and other conveniences also come through as a key positive factor for many residents. For those who prefer to manage things independently and rely on a capable maintenance team, Windsor Cityline can be a solid option, especially for those who are self-sufficient and who value a responsive on-site crew.

Overall, Windsor Cityline Apartments presents a paradox: strong personal contributions from certain staff and maintenance personnel and a desirable set of amenities and location, set against persistent issues with unit readiness, security, and some management practices. For residents who prize a well-maintained community feel and proactive maintenance, the property offers meaningful perks and reliable service from dedicated individuals like Ernesto and the tour-savvy Ellena, Arianna, and Jalen. But for those who require consistently flawless move-in conditions, robust security measures, and management practices that align with transparent, fair handling of billing and complaints, Windsor Cityline can feel emotionally draining and unsettled. The site's enduring value, then, seems to hinge on managing expectations: apartments that are self-sufficient, with a strong maintenance backbone and a few standout staff members, but with notable caveats around move-in preparedness, security reliability, and certain management decisions that can shape a resident's willingness to stay long-term.

This part of Richardson, Texas offers a variety of amenities and services that cater to senior living. With several popular restaurants nearby such as Chick-Fil-A, Rodeo Goat, and Torchy's Tacos, seniors can enjoy a range of dining options. Additionally, there are pharmacies like CVS and Walgreens in close proximity for convenient access to medications. Places of worship like Shiloh Missionary Baptist Church and Chase Oaks Church provide spiritual support for residents. There are also reputable healthcare facilities including Baylor Medical Plaza and The Heart Hospital Baylor Plano, ensuring quality medical care. Transportation options such as the Arapaho Center Station make it easy for seniors to get around the area. Parks like Memorial Park and Hoblitzelle Park offer outdoor recreational opportunities, while theaters and cafes provide entertainment options. Overall, this part of Richardson provides a well-rounded community for seniors looking to live in a vibrant and convenient location.

Restaurants

• Chick-Fil-A (0.3 miles)
• Rodeo Goat (1.5 miles)
• Torchy’S Tacos (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Vickery Park (1.9 miles)
• King Buffet (2.4 miles)
• McDonald's (2.4 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4.1 miles)

Places of Worship

• Shiloh Missionary Baptist Church (1.7 miles)
• Chase Oaks Church (5.3 miles)
• Episcopal Church Of The Transfiguration (6.2 miles)

Physicians

• Elizabeth Jekot Breast Imaging Center (2.2 miles)
• Baylor Medical Plaza (2.4 miles)
• Eminent Medical Center (3.3 miles)
• Eye Care Associates (3.6 miles)
• The ENT & Allergy Centers of Texas (4.4 miles)
• Plano Orthopedic & Sports Medicine Center (6.4 miles)
• Dhat (6.4 miles)

Transportation

• Arapaho Center Station (2.4 miles)

Cafes

• Red Truck Cafe (3.4 miles)
• Mozart Bakery (4.9 miles)
• Mimi's Star Cafe (5.7 miles)
• Black Rock Coffee Bar (7.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8.1 miles)
• Starbucks (8.2 miles)

Theaters

• Alamo Drafthouse Cinema (3.8 miles)
• Cinemark Holdings (5.4 miles)

Parks

• Memorial Park (4.9 miles)
• Hoblitzelle Park (5.4 miles)
• Russell Creek Park (6.4 miles)
• Addison Circle Park (7.7 miles)
• Windhaven Meadows Park (7.8 miles)

Hospitals

• The Heart Hospital Baylor Plano (5.5 miles)