Windsor House in Richardson, TX

Pros

• Ellena Jackson is a responsive leasing agent who provides helpful, personalized guidance.
• Ernesto Avalos is experienced, courteous, and explains maintenance work clearly.
• Arianna is highly responsive and goes above and beyond to assist residents.
• Yesenia Jonas is warm, friendly, and very helpful.
• Danguole P. is a warm, efficient leasing consultant who consistently delivers exceptional service.
• Nicky is an exceptional building manager - friendly, understanding, and highly responsive.
• Celsee epitomizes professionalism and warmth, always on time and attentive.
• The maintenance team is fast, professional, and genuinely cares about residents.
• Windsor CityLine is a beautiful, well-maintained community with great amenities.
• The staff are consistently friendly, helpful, and communicative.
• The tours and move-in process are seamless thanks to staff like Ellena and Danguole.
• The community is safe, clean, and pet-friendly.

Cons

• The apartment has been disappointing and frustrating from day one.
• At move-in, the unit had a non-working garbage disposal, several lights out, ants in the kitchen, filthy windows, and a poorly cleaned freezer.
• Additional issues included a slow-draining bathroom sink, dust-coated blinds and ceiling fans, and badly worn and damaged floors, making cleaning insufficient.
• Security concerns persist, with broken garage gates and side gates/doors propped open most of the time.
• The staff allegedly used past-call recordings to defend their inaction, which felt unprofessional.
• Management has been dismissive and unresponsive, failing to address concerns and maintain a sense of home.
• A reviewer described a manager as predatory and alleged wrongful charges with threats of collections over a small late fee.
• Ongoing problems include frequent elevator outages, noise, broken doors, and package theft, with maintenance responses feeling slow.

Review

Windsor CityLine in Richardson is best suited for independent adults who want a vibrant, location-forward lifestyle with strong on-site service when needed. The community excels for residents who value walkability, proximity to Dart, and easy access to restaurants, groceries, and social activities without sacrificing a sense of security. It is particularly well-suited for couples or singles who prize a resort-like atmosphere, well-maintained common spaces, and a management team that can mobilize quickly to address routine maintenance. Pet owners will appreciate the open spaces and dog-friendly vibe, and those who want a thriving campus feel will find the amenities and social energy compelling. This is not a hand-holding, all-inclusive senior setting; it rewards residents who are self-sufficient and who leverage the staff when issues arise.

Those who should consider alternatives are residents who demand consistently frictionless operations and near-perfect security. If turnover in management, intermittent gate and garage reliability, or chronic elevator and access issues would be deal-breakers, this community may feel unstable. Packages, mail rooms, and entry systems have been points of concern for some tenants, and the sense that urgent problems drift without sustained follow-through is a common thread for those who have had persistent frustrations. Prospective residents who cannot tolerate inconsistent responsiveness or who require a higher standard of proactive, hands-on service from management should evaluate other options and verify the current maintenance and security performance before signing.

On the upside, the strongest differentiators are the people and the equity in the living conditions. The maintenance team earns frequent praise for responsiveness and professionalism, with names like Ernesto and Sami repeatedly cited for rapid, clear, and courteous service. The office staff - especially figures such as Arianna, Stephanie, Yesenia, and Celsee - are repeatedly described as capable, patient, and genuinely invested in resident satisfaction. The property's amenities - well-kept pools and gyms, clean common areas, and the overall aesthetic of the grounds - combine with a convenient urban setting to create a lifestyle that many residents find compelling and worth the rent. When management and maintenance work smoothly, the positives far outweigh the occasional hiccups.

Nevertheless, the main drawbacks tend to cluster around operational reliability and security. Several reviews raise concerns about gate and garage doors left open, fob or access issues, and inconsistent enforcement of community guidelines, which can undermine a sense of safety. There are reports of noisy neighboring units, delayed or substandard cleaning at move-in, and instances of maintenance tickets taking longer than expected to resolve. Package theft and security-related frustrations - coupled with management turnover and periodic misbilling or administrative missteps - also dampen the otherwise strong value proposition. These patterns matter, especially for residents who prioritize predictable performance and tangible, day-to-day confidence in their living environment.

The core question becomes whether the pros sufficiently offset the cons given personal priorities. For those who prize a modern, amenity-rich backdrop, a walkable neighborhood, and a maintenance team that delivers when called, Windsor CityLine delivers tangible value. The standout staff, consistent maintenance quality, and the overall upkeep of the property provide a solid foundation that can translate into a genuinely enjoyable living experience - provided the resident chooses a unit and lease terms with a track record of stable management. Prospective tenants should push for clear, time-bound maintenance commitments, verify elevator and gate reliability during tours, and prioritize leasing staff with a documented history of responsiveness.

In the end, Windsor CityLine represents a strong fit for practical, autonomy-driven renters who want urban access, robust on-site services, and a trusted maintenance crew. It is less ideal for those who need rock-solid, 24/7 on-site management, ironclad security guarantees, and seamless day-to-day operations without the risk of turnover-induced gaps. For the right tenant, the combination of attentive staff, well-maintained amenities, and a premier Richardson location makes this community a standout choice. For others, a careful pre-signage evaluation and perhaps exploring alternatives with more consistent management may save headaches down the line.

This part of Richardson, Texas offers a variety of amenities and services that cater to senior living. With several popular restaurants nearby such as Chick-Fil-A, Rodeo Goat, and Torchy's Tacos, seniors can enjoy a range of dining options. Additionally, there are pharmacies like CVS and Walgreens in close proximity for convenient access to medications. Places of worship like Shiloh Missionary Baptist Church and Chase Oaks Church provide spiritual support for residents. There are also reputable healthcare facilities including Baylor Medical Plaza and The Heart Hospital Baylor Plano, ensuring quality medical care. Transportation options such as the Arapaho Center Station make it easy for seniors to get around the area. Parks like Memorial Park and Hoblitzelle Park offer outdoor recreational opportunities, while theaters and cafes provide entertainment options. Overall, this part of Richardson provides a well-rounded community for seniors looking to live in a vibrant and convenient location.

Restaurants

• Chick-Fil-A (0.3 miles)
• Rodeo Goat (1.5 miles)
• Torchy’S Tacos (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Vickery Park (1.9 miles)
• King Buffet (2.4 miles)
• McDonald's (2.4 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4.1 miles)

Places of Worship

• Shiloh Missionary Baptist Church (1.7 miles)
• Chase Oaks Church (5.3 miles)
• Episcopal Church Of The Transfiguration (6.2 miles)

Physicians

• Elizabeth Jekot Breast Imaging Center (2.2 miles)
• Baylor Medical Plaza (2.4 miles)
• Eminent Medical Center (3.3 miles)
• Eye Care Associates (3.6 miles)
• The ENT & Allergy Centers of Texas (4.4 miles)
• Plano Orthopedic & Sports Medicine Center (6.4 miles)
• Dhat (6.4 miles)

Transportation

• Arapaho Center Station (2.4 miles)

Cafes

• Red Truck Cafe (3.4 miles)
• Mozart Bakery (4.9 miles)
• Mimi's Star Cafe (5.7 miles)
• Black Rock Coffee Bar (7.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8.1 miles)
• Starbucks (8.2 miles)

Theaters

• Alamo Drafthouse Cinema (3.8 miles)
• Cinemark Holdings (5.4 miles)

Parks

• Memorial Park (4.9 miles)
• Hoblitzelle Park (5.4 miles)
• Russell Creek Park (6.4 miles)
• Addison Circle Park (7.7 miles)
• Windhaven Meadows Park (7.8 miles)

Hospitals

• The Heart Hospital Baylor Plano (5.5 miles)