Willow Bend Nursing and Rehabilitation

Pros

• The staff is very friendly and accommodating, creating a pleasant atmosphere for residents and their families.
• The therapy provided is excellent, with residents feeling supported and encouraged to do their best.
• Communication from the facility has been satisfactory, with efforts made to keep families informed about their loved ones' progress.
• The meals offered at the facility are generally enjoyable, with good choices available for residents.
• The facility maintains a clean environment, contributing to a positive experience for both residents and visitors.
• Nurses and aides are praised for their kindness and dedication in providing care to residents.

Cons

• They have not called the family much, but they have not needed to.
• The food is worthless, and the family is taking their own food.
• There was an issue with one of the aides, and there were complaints about dirty diapers in the room.
• The experience this time was awful; medication requests were ignored, leading to distress for the loved one.
• There were issues with medications and routines from the hospital not being followed at the facility.
• The communication is a little shady, requiring family members to ask questions for answers.
• They missed two doctors' appointments because they were not informed by the staff.
• The meals are not updated regularly and do not cater to individual dietary preferences.

Review

The reviews of the facility paint a multifaceted picture of the care environment, highlighting both positive experiences and areas for improvement. Many reviewers expressed their satisfaction with the overall cleanliness of the facility, noting that it is well-maintained and free from unpleasant smells. The staff's friendliness was a recurring theme, with comments about how accommodating and pleasant they are to interact with. Numerous individuals pointed out that their loved ones were receiving good therapeutic services, which contributed positively to their rehabilitation journeys. The positivity surrounding therapy sessions indicates an atmosphere where patients feel supported in their recovery efforts.

Family members frequently commented on the food offered at the facility. While some praised the meals, mentioning that they were enjoyable and had good choices available, others criticized the quality and variety of food provided. Significantly, several reviews suggested that while there are options to select from, these choices often do not reflect current preferences or dietary needs. This discrepancy has left some residents feeling dissatisfied regarding their meal experiences—a crucial aspect of patient care, especially in long-term or rehabilitative settings.

Communication appeared to be a common concern among families as well. Although many felt informed about their loved one's progress and any significant developments, others experienced delays in communication or found themselves having to initiate conversations to get updates. Some reviewers appreciated specific instances where communication was timely, such as alerts regarding falls or changes in health status. However, there were notable critiques about inconsistency; certain family members reported insufficient communication when serious issues arose or when medications were not administered correctly.

The nursing staff received considerable praise across multiple reviews; many described them as attentive and compassionate caregivers who responded promptly to patient needs. However, there were mixed reviews regarding response times for medication administration—some stated it took too long for pain relief medication to be brought when requested. Instances of dissatisfaction occurred when patients reported unmet medical needs or inadequate follow-up on pain management issues. Families expressed frustration over specific situations where health complaints were not addressed adequately until prompted by concerned relatives.

Positive interactions between patients and staff seem vital within this facility's environment. Reviewers highlighted moments when nurses and aides demonstrated kindness and efficiency in helping loved ones navigate rehabilitation processes such as getting out of bed or engaging in therapy sessions. One review specifically mentioned how one aide made a lasting impression on a patient during therapy sessions—emphasizing the impact compassionate care can have on recovery outcomes.

While most experiences reflected an overall sense of satisfaction with therapy services—the helpfulness exhibited by therapists was frequently acknowledged—there remain areas needing attention within operational protocols concerning medication management and dietary considerations. Facilities must prioritize improving internal communication among staff so that all team members are informed about each patient's unique care plan—from dietary preferences to medication regimens—to provide seamless support during rehabilitation efforts.

Ultimately, while many individuals expressed gratitude for the caring nature of workers within this facility and noted significant benefits from therapeutic activities being offered, challenges around food quality and effective communication continue to pose difficulties for both residents and families alike. Continued focus on addressing these identified issues will likely enhance overall patient satisfaction levels while solidifying trust amongst families placing their loved ones’ well-being into the hands of healthcare professionals.

Theaters

• AMC DINE-IN Mesquite 3 (0.5 miles)
• Alamo Drafthouse Lake Highlands (8.2 miles)

Restaurants

• McDonald's (0.5 miles)
• Cheddar's Scratch Kitchen (0.8 miles)
• Chick-Fil-A (1.3 miles)
• McAlister's Deli (1.3 miles)
• Olive Garden (1.6 miles)
• Braum's (1.8 miles)
• Mesquite Diner II (1.8 miles)

Physicians

• Touchstone Imaging Mesquite (0.8 miles)
• Texas Digestive Disease Consultants: Mesquite (1.3 miles)
• Pediatric Clinic (2.2 miles)
• Women's Health Alliance (2.4 miles)
• John West Low Cost Immunization Clinic (3 miles)
• Eye 2 Eye Vision (4.8 miles)
• Drs. Gunby, Payne, And Littrell (8.4 miles)

Cafes

• Starbucks (1.3 miles)
• Urban Vines Wine Bistro (5.1 miles)
• Starbucks (8.3 miles)
• Starbucks (8.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Walmart Pharmacy (3.4 miles)
• Mequite Care Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)

Places of Worship

• Ridge Pointe Fellowship (4.1 miles)
• Casa View Baptist Church (4.6 miles)
• Redeemer Bible Church (5.8 miles)

Hospitals

• Baylor Scott & White Medical Center (5.1 miles)
• Jonsson Hospital (8.6 miles)
• Emergency Department (8.7 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (8.7 miles)

Parks

• Lochwood Park (5.5 miles)
• Tenison Park (5.7 miles)
• Fair Park (7.6 miles)
• Tietze Park (7.8 miles)
• R.P Brooks Park (8.3 miles)
• Exall Park (8.9 miles)