Griswold Home Care of Mesquite - Mesquite, TX

Pros

• Griswold Home Care is a great home health agency.
• For over five years, Griswold Home Care has provided in-home care for families, leaving them extremely pleased and highly recommending their services.
• The Griswold team is professional and discreet, and highly recommended by families.
• Griswold Home Care enables loved ones to live their final years at home with wonderful care.
• Griswold Home Care provides visits, care, and meals that allow clients to stay at home and enjoy life.
• Griswold's staff are wonderful people.
• Gisell is an awesome coordinator and caregiver, resolving problems and caring for clients.
• Joe has made a great connection with clients' dads and ensures they have meals and good conversations; he truly cares.
• Griswold demonstrates experience and knowledge, responds promptly to caregivers' needs, and is highly recommended; the office staff are caring and professional.

Cons

• The reviewer notes multiple no-shows in one week and a lack of communication, which distressed the family.
• Another reviewer warns potential clients not to use Griswold Home Health Care, citing repeated no-calls and no-shows and that the companies share ownership.
• A reviewer reports a 75% no-show rate in one week and says they will not be using Griswold again.
• A reviewer says the scheduling is messy and difficult to maintain a consistent schedule due to a multi-step, third-party process.
• A reviewer states that Griswold is expensive.
• A reviewer describes a caregiver as sitting with the family member and being on the phone for extended periods.

Review

Griswold Home Care of Mesquite is best suited for families who want to keep a loved one at home and prize deeply personal, relationship-based care. This agency excels when long-term continuity matters: caregivers become familiar presences, delivering meals, companionship, and practical support over years. The model serves older adults who benefit from in-home visits that blend hands-on assistance with social engagement and consistent routines. It works especially well for households that welcome a proactive, coordinated approach to caregiving and are willing to engage with long-term care planning and insurance processes. Those needing constant, around-the-clock staffing or a tightly controlled schedule should consider alternatives.

The strongest positives center on warmth, competence, and genuine commitment. Families repeatedly describe caregivers as professional, discreet, and deeply devoted, with names like Gisell and Joe highlighted for forming meaningful bonds and ensuring meals, conversation, and daily tasks are handled with care. Coordinators are seen as accessible and responsive, stepping in when needed and treating staff as members of the family. The agency's investment in caregivers - through incentives and ongoing education - translates into quality care and steadier service. There is also a practical, problem-solving edge: the office staff can advocate on behalf of clients with insurers and care needs, helping to keep care at home where possible.

However, reliability concerns appear in several accounts. No-call, no-show incidents and communication gaps disrupt plans, with one particularly troubling report describing a high no-show rate in a single week and even the owner missing an initial appointment. Scheduling can feel unstable when care is limited to a few days per week, leaving families to scramble for replacements. Some critiques point to a multi-layer, third-party structure that complicates accountability, and cost is cited as a deterrent for budget-conscious families. Taken together, these drawbacks create real friction for households balancing calendars, finances, and the desire for predictable coverage.

Despite the flaws, the core strengths often offset the drawbacks for families prioritizing continuity and emotional support. When coverage is reliable, the long-standing presence of caregivers reduces stress and enhances quality of life for the elder at home. The ability to tailor care, plus prompt communication when issues arise, helps mitigate scheduling hiccups. A demonstrable willingness to tackle insurance barriers, including pursuing claims through legal channels when necessary, shows a practical commitment to aging-in-place goals. The relational stability - trusted caregivers forming bonds and an active office culture delivering hands-on support - can offer a level of security that many other providers struggle to match.

For those weighing options, it is wise to consider alternatives where absolute reliability and predictable scheduling are non-negotiable. If even occasional no-shows would destabilize care, seek agencies with guaranteed staffing and transparent backup plans, or with a shorter, simpler chain of communication. Families that prefer direct oversight and fewer intermediaries may favor providers that offer a more streamlined coordination process. Those needing 24/7 live-in coverage or specialized medical oversight may find other agencies or settings that better align with their care trajectory and budget.

Practical steps to decide include requesting a written care plan with a designated primary caregiver and a documented backup roster, plus real-time scheduling windows and guaranteed coverage. Verify how billing and insurance claims are handled and request references from families with similar needs. Probe response times and escalation pathways if a caregiver falls ill or a problem arises. Consider a short trial period to test reliability, communication, and caregiver compatibility. When those checks are favorable, Griswold offers a compelling option for aging in place, delivering genuine warmth, strong caregiver bonds, and a responsive office culture that can transform home care into a stable, life-affirming service - provided reliability is evaluated and managed up front.

This part of Mesquite, Texas offers a convenient and vibrant lifestyle for seniors. With several cafes such as Starbucks and Urban Vines Wine Bistro nearby, there are plenty of options for socializing and enjoying good food. There are also various restaurants in close proximity, including McAlister's Deli, Olive Garden, and Cheddar's Scratch Kitchen, providing a range of dining choices. For healthcare needs, there are pharmacies like Walgreens and CVS Pharmacy within a short distance, along with physicians' offices such as Women's Health Alliance and Texas Digestive Disease Consultants. Additionally, there are places of worship like Ridge Pointe Fellowship and Casa View Baptist Church for spiritual support. The area is surrounded by several parks like Lochwood Park and Tenison Park for outdoor recreation, offering a peaceful environment to enjoy nature. With Baylor Scott & White Medical Center located nearby, residents have access to quality medical care as well. Overall, this part of Mesquite provides a diverse range of amenities and services that cater to the needs of senior residents seeking a comfortable and fulfilling lifestyle.

Cafes

• Starbucks (0.2 miles)
• Urban Vines Wine Bistro (4.9 miles)
• Starbucks (7.1 miles)
• Starbucks (7.7 miles)
• Starbucks (8.8 miles)

Restaurants

• McAlister's Deli (0.3 miles)
• Olive Garden (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Braum's (0.8 miles)
• McDonald's (0.9 miles)
• Jack In The Box (1.4 miles)
• Cheddar's Scratch Kitchen (2.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.3 miles)
• Walmart Pharmacy (4 miles)
• Mequite Care Pharmacy (4.2 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Women's Health Alliance (1 miles)
• Texas Digestive Disease Consultants: Mesquite (1.3 miles)
• Touchstone Imaging Mesquite (2.2 miles)
• Pediatric Clinic (3 miles)
• John West Low Cost Immunization Clinic (3.2 miles)
• Eye 2 Eye Vision (4.2 miles)
• Drs. Gunby, Payne, And Littrell (8.9 miles)

Theaters

• AMC DINE-IN Mesquite 3 (1.8 miles)
• Alamo Drafthouse Lake Highlands (7.7 miles)

Places of Worship

• Ridge Pointe Fellowship (3 miles)
• Casa View Baptist Church (3.4 miles)
• Redeemer Bible Church (5.2 miles)

Parks

• Lochwood Park (4.8 miles)
• Tenison Park (6.1 miles)
• R.P Brooks Park (7.8 miles)
• Tietze Park (7.9 miles)
• Fair Park (8.3 miles)
• Travis Ranch Park (8.7 miles)

Hospitals

• Baylor Scott & White Medical Center (4.8 miles)