Town East Rehabilitation And Healthcare Center

Pros

• The staff at Town East Village Rehabilitation provide personal and professional attention, making residents feel welcomed and well cared for during their stay.
• The facility is clean and cheerful, with a variety of daily activities offered to residents.
• Many residents enjoyed the therapy services provided, noting that therapists are friendly, caring, and thorough.
• The food is generally well-received by residents, with plenty of balanced meals and snacks available throughout the day.
• Several reviewers highlighted the long-term staff members who have built strong relationships with residents, contributing to a family-like atmosphere.
• Residents felt grateful for the support received from staff when questions or concerns arose, indicating effective communication and problem resolution.
• Some guests appreciated the recent improvements in facility amenities and decor, noting newly remodeled rooms with nice furnishings.

Cons

• The facility is described as having a building that is older than competitors in the area, which may detract from its appeal.
• There are reports of inadequate communication regarding resident transfers, leading to distress for families.
• Multiple reviewers mention issues with staff responsiveness and care, stating that nurses often do not stay to address patients' needs properly.
• Instances of neglect are referenced, including residents experiencing bedsores and being left unattended for extended periods.
• Some family members express concerns about the quality of care, including repeated infections and poor hygiene practices among staff.
• Reviews indicate dissatisfaction with new administration and high turnover rates among caregivers, leading to instability in care services.
• Complaints highlight a lack of engaging activities beyond basic offerings like bingo, suggesting insufficient stimulation for residents.
• The food service is criticized for being slow and lacking fresh options, impacting residents' dining experiences negatively.

Review

Town East Village Rehabilitation in Mesquite, TX, has garnered a wide array of opinions and experiences from families and residents alike. While some reviews commend the facility for its dedication to patient care and supportive environment, others reveal deeply troubling incidents that raise serious concerns about the quality of care provided. The contrasting feedback paints a complex picture of this rehabilitation center.

Many reviewers express profound gratitude toward the staff at Town East Village, noting their professional yet personal approach to caregiving. One family member highlighted how her brother Diego received exceptional attention during his two-week stay following surgery, feeling welcomed and well cared for despite family being located out of state. This sentiment is echoed by others who appreciate the friendly atmosphere fostered by staff members who treat residents as family. Activities like Bingo are praised for fostering community spirit, while improvements in facilities—such as clean rooms and pleasant dining experiences—have been noted positively by several visitors.

However, these favorable accounts are sharply contrasted by alarming criticisms regarding neglectful treatment. In one particularly heart-wrenching review, a grieving daughter shared how her father tragically passed away due to an incident involving improper use of a wheelchair while under their care. She described her experience as devastating, emphasizing the emotional toll it took on her family after witnessing such an unnecessary loss. Other users reported similar issues related to inadequate supervision or neglect that further underscored feelings of distrust toward Town East.

Concerns over the standard of care didn't end with management's response to physical health issues; multiple reviewers reported humiliating lapses in communication between staff and patients that subsequently compromised resident welfare. Instances were cited where loved ones felt abandoned or ignored when they called for assistance—raising alarms about overall attentiveness among caregivers. Criticism extended beyond mere complaints about service timeliness; families voiced fears regarding instances where essential medical attention seemed delayed or mismanaged altogether.

Amidst these grave allegations emerged comments indicating recent administrative changes leading to confusion within staff dynamics and departmental operations. Many long-standing employees departed in quick succession, which left remaining caregivers stressed and disheartened—a fact noticed closely by concerned family members observing their loved ones’ care conditions closely over time. This turnover seems to align with reports suggesting that many residents experienced diminished quality in service delivery post-administration transition.

While some patrons praised facility upgrades, such as remodeled single-occupancy rooms highlighting modern amenities, issues persist regarding insufficient staffing levels particularly during nighttime hours when demands are typically high but support is low. Detractors pointed out communication barriers with some staff members who spoke with heavy accents resulting in misunderstandings—a reality that exacerbated frustrations surrounding patient needs not adequately met.

Ultimately, Town East Village Rehabilitation stands at a crossroads marked by both commendable strengths in certain aspects of caregiving alongside glaring weaknesses that could leave many relatives questioning its suitability for vulnerable loved ones needing rehabilitation services. It is clear from these testimonials that potential residents' families should proceed with caution, weighing both positive endorsements against concerning warnings before making irrevocable decisions about placing loved ones into their care system.

This part of Mesquite, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies, including CVS Pharmacy and Walgreens, within close proximity, accessing medication and healthcare services is effortless. Additionally, there are numerous dining options such as Braum's and Olive Garden for convenient meals. Access to medical care is also readily available with reputable institutions like Texas Digestive Disease Consultants and Women's Health Alliance nearby. For recreation and leisure, residents can enjoy cafes like Starbucks and Urban Vines Wine Bistro, as well as theaters like AMC DINE-IN Mesquite 3. Places of worship, parks, and Baylor Scott & White Medical Center also provide opportunities for spiritual enrichment, outdoor activities, and healthcare needs. Overall, this area of Mesquite combines convenience, accessibility, and a variety of services suitable for senior living.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3 miles)
• Mequite Care Pharmacy (3.4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.8 miles)

Restaurants

• Braum's (0.5 miles)
• Chick-Fil-A (1 miles)
• McAlister's Deli (1.1 miles)
• Jack In The Box (1.3 miles)
• Mesquite Diner II (1.6 miles)
• Olive Garden (1.6 miles)
• McDonald's (1.7 miles)

Physicians

• Texas Digestive Disease Consultants: Mesquite (1 miles)
• Women's Health Alliance (1.5 miles)
• Touchstone Imaging Mesquite (2.6 miles)
• Pediatric Clinic (2.6 miles)
• John West Low Cost Immunization Clinic (4.5 miles)
• Eye 2 Eye Vision (5.4 miles)
• Southern Endocrinology (8.2 miles)

Cafes

• Starbucks (1.2 miles)
• Urban Vines Wine Bistro (6.1 miles)
• Starbucks (6.7 miles)
• Starbucks (8.4 miles)
• Starbucks (8.8 miles)
• Eggsquisite Cafe (9.1 miles)

Theaters

• AMC DINE-IN Mesquite 3 (2.3 miles)
• Alamo Drafthouse Lake Highlands (8.8 miles)
• Cinemark (8.9 miles)

Places of Worship

• Casa View Baptist Church (2.5 miles)
• Ridge Pointe Fellowship (3.9 miles)
• Redeemer Bible Church (6.3 miles)
• First Christian Church (8.7 miles)
• Crossroads Church (8.8 miles)

Parks

• Lochwood Park (5.9 miles)
• Tenison Park (7.3 miles)
• Travis Ranch Park (7.4 miles)
• R.P Brooks Park (8.9 miles)
• Tietze Park (9.2 miles)

Hospitals

• Baylor Scott & White Medical Center (6.1 miles)