Willowbend Nursing And Rehabilitation Center

Pros

• The therapy team at Willowbend is excellent, focusing on helping residents regain their strength and mobility.
• The staff at Willowbend are always ready to assist residents and provide emotional support to families.
• Residents enjoy engaging activities, such as bingo, which provides interaction and enjoyment.
• The facility offers a clean and well-maintained environment, fostering a family atmosphere for visits with loved ones.
• Many visitors have observed that residents appear happy and well cared for during their stays at Willowbend.
• Willowbend has successfully created cozy and comfortable rooms for residents by allowing personal touches from home.
• Outdoor facilities provide a pleasant space for families to spend quality time with their loved ones in a serene environment.

Cons

• The facility is dirty, with mold in the showers and chipping paint on the walls.
• Staff are described as mean and rude to patients, leading to a poor experience.
• Patients are often left to fend for themselves, resulting in strong odors of urine and feces in the facility.
• There is a lack of adequate rehabilitation services, with reports of patients crying for help while in pain and dirty.
• The administration is difficult to reach, with complaints about lost clothing and a lack of responsibility taken by staff.
• Food protocols are not followed, with residents being given forbidden items such as non-pureed food despite their dietary restrictions.
• Staffing levels seem insufficient or ineffective, leading to delays in care, such as changing soiled diapers promptly.
• There are instances of unprofessional behavior among staff members, with some prioritizing leisure activities over patient care.
• Overall dissatisfaction leads reviewers to recommend against placing loved ones in the facility due to poor quality of care.

Review

The reviews of Willowbend Nursing Home and Rehab Facility present a stark contrast between positive experiences and deeply troubling accounts of care. On one hand, some visitors praise the facility for its clean environment, family-oriented atmosphere, and excellent therapy services. Families reported that staff at Willowbend are attentive to residents' emotional needs while facilitating therapeutic activities designed to promote mobility and strength among patients. The presence of group games like bingo is noted as a highlight, giving residents opportunities for social interaction and engagement.

However, an alarming number of reviews detail instances of neglect and inadequate care that paint a very different picture of the facility. Several individuals report deeply unsettling experiences regarding their loved ones' treatment during their stay at Willowbend. One reviewer recounted their struggle to obtain essential information about prescriptions and care plans upon arrival—a situation compounded by what seemed to be administrative indifference regarding lost personal belongings. Complaints ranged from unresponsive case managers to difficulty in reaching higher administration for resolution, which only added to the frustration felt by families during an already challenging time.

The cleanliness—or lack thereof—of the facility was a frequent point of contention among reviewers. While some highlighted the efforts made in maintaining a welcoming exterior and festive decorations for holidays, others described unpleasant odors emanating from neglect in hygiene practices within rooms and common areas. Reviews mentioned moldy bathrooms, chipped paint, and a general sense that the building had not seen renovations in many years. Such conditions are particularly concerning in facilities responsible for the care of vulnerable populations who may already be facing difficulties with basic daily functions.

Serious allegations regarding patient care also emerged within these reviews. One account involved a resident being improperly fed non-pureed food despite having strict dietary restrictions due to swallowing difficulties following a stroke—an oversight that should never occur in any competent healthcare setting. Further negligence was alleged when residents were neglected during critical moments; reports detailed long waits for assistance with changing soiled clothes or not receiving medications on time.

Moreover, some reviewers expressed disbelief over how staff members interacted with patients. There were claims of rude behavior from nursing aides toward both residents and visiting families—an alarming culture that seems pervasive according to multiple complaints detailing dismissive attitudes from personnel tasked with providing essential support. Inadequacies such as failing to provide timely hydration or proper medical attention raise serious questions about resident welfare at Willowbend.

Despite the noble intentions behind rehabilitation programs like those offered at Willowbend—and recognition that certain staff members excelled under challenging conditions—the overarching sentiment shared by numerous reviewers remains overwhelmingly negative when evaluating the overall quality of both physical care and emotional support provided on-site. For families considering placement options for loved ones needing rehabilitation or long-term residential care, these insights serve as urgent warnings against trusting this facility with their health needs.

In conclusion, it appears there is significant inconsistency in the quality of care provided at Willowbend Nursing Home & Rehab Facility—where commendable therapy services exist alongside disturbing reports of neglectful practices, uncleanliness, inadequate oversight by management, and poor communication between staff and families. Until these systemic issues are addressed comprehensively through substantial reforms—and until consistent caregiving standards are upheld—it may be prudent for prospective residents’ families to seek alternative arrangements elsewhere based on current legacy complaints surrounding this intermediate level nursing home setting.

Theaters

• AMC DINE-IN Mesquite 3 (0.5 miles)
• Alamo Drafthouse Lake Highlands (8.2 miles)

Restaurants

• McDonald's (0.5 miles)
• Cheddar's Scratch Kitchen (0.8 miles)
• Chick-Fil-A (1.3 miles)
• McAlister's Deli (1.3 miles)
• Olive Garden (1.6 miles)
• Braum's (1.8 miles)
• Mesquite Diner II (1.8 miles)

Physicians

• Touchstone Imaging Mesquite (0.8 miles)
• Texas Digestive Disease Consultants: Mesquite (1.3 miles)
• Pediatric Clinic (2.2 miles)
• Women's Health Alliance (2.4 miles)
• John West Low Cost Immunization Clinic (3 miles)
• Eye 2 Eye Vision (4.8 miles)
• Drs. Gunby, Payne, And Littrell (8.4 miles)

Cafes

• Starbucks (1.3 miles)
• Urban Vines Wine Bistro (5.1 miles)
• Starbucks (8.3 miles)
• Starbucks (8.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Walmart Pharmacy (3.4 miles)
• Mequite Care Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)

Places of Worship

• Ridge Pointe Fellowship (4.1 miles)
• Casa View Baptist Church (4.6 miles)
• Redeemer Bible Church (5.8 miles)

Hospitals

• Baylor Scott & White Medical Center (5.1 miles)
• Jonsson Hospital (8.6 miles)
• Emergency Department (8.7 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (8.7 miles)

Parks

• Lochwood Park (5.5 miles)
• Tenison Park (5.7 miles)
• Fair Park (7.6 miles)
• Tietze Park (7.8 miles)
• R.P Brooks Park (8.3 miles)
• Exall Park (8.9 miles)