Willowbend Nursing And Rehabilitation Center

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  • Interior

    A well-lit living room with wooden ceilings, large windows, and comfortable seating around a central table.

  • Decor

    A cozy bedroom with a neatly made bed, wooden floors, and warm-toned decor.

  • Living Room

    Spacious living room with high wooden beam ceilings and elegant furniture.

  • Building

    Entrance to a building with a sign reading 'Willowbend'.

  • Architecture

    A beautiful house with a brick exterior and landscaped lawn under a clear blue sky.

  • Bedroom

    A cozy nursing home room with a bed, recliner, and large window.

  • Windows

    An empty hair salon with chairs and mirrors, featuring wooden flooring and windows.

  • Dining

    A cozy restaurant dining area with wooden floors, tables, and chairs, softly lit by wall lights.

  • Kitchen

    A modern kitchen with a spacious countertop, bar stools, and stylish lighting.

  • Lighting

    A modern lounge area with comfortable chairs and a large television.

  • Outdoor Seating

    A sunny courtyard with a gazebo and outdoor seating surrounded by green grass and buildings.

  • Bookshelves

    A cozy library corner with a round wooden table surrounded by chairs, bookshelves filled with books, and a large wall clock.

  • Hardwood Floor

    A cozy living room with hardwood floors, featuring a sofa and chairs around a coffee table.

  • Exercise Equipment

    A well-equipped gym featuring various exercise machines and rehabilitation equipment.

Willowbend Nursing And Rehabilitation Center

2231 Highway 80 E, Mesquite, TX 75150

For more information about senior living options: (844) 490-3973

2.7 from 17 reviews
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8

Skilled Nursing Facility

Overall Review

Pros

  • pro The therapy team at Willowbend is excellent, focusing on helping residents regain their strength and mobility.
  • pro The staff at Willowbend are always ready to assist residents and provide emotional support to families.
  • pro Residents enjoy engaging activities, such as bingo, which provides interaction and enjoyment.
  • pro The facility offers a clean and well-maintained environment, fostering a family atmosphere for visits with loved ones.
  • pro Many visitors have observed that residents appear happy and well cared for during their stays at Willowbend.
  • pro Willowbend has successfully created cozy and comfortable rooms for residents by allowing personal touches from home.
  • pro Outdoor facilities provide a pleasant space for families to spend quality time with their loved ones in a serene environment.

Cons

  • pro The facility is dirty, with mold in the showers and chipping paint on the walls.
  • pro Staff are described as mean and rude to patients, leading to a poor experience.
  • pro Patients are often left to fend for themselves, resulting in strong odors of urine and feces in the facility.
  • pro There is a lack of adequate rehabilitation services, with reports of patients crying for help while in pain and dirty.
  • pro The administration is difficult to reach, with complaints about lost clothing and a lack of responsibility taken by staff.
  • pro Food protocols are not followed, with residents being given forbidden items such as non-pureed food despite their dietary restrictions.
  • pro Staffing levels seem insufficient or ineffective, leading to delays in care, such as changing soiled diapers promptly.
  • pro There are instances of unprofessional behavior among staff members, with some prioritizing leisure activities over patient care.
  • pro Overall dissatisfaction leads reviewers to recommend against placing loved ones in the facility due to poor quality of care.

Review

The reviews of Willowbend Nursing Home and Rehab Facility present a stark contrast between positive experiences and deeply troubling accounts of care. On one hand, some visitors praise the facility for its clean environment, family-oriented atmosphere, and excellent therapy services. Families reported that staff at Willowbend are attentive to residents' emotional needs while facilitating therapeutic activities designed to promote mobility and strength among patients. The presence of group games like bingo is noted as a highlight, giving residents opportunities for social interaction and engagement.

However, an alarming number of reviews detail instances of neglect and inadequate care that paint a very different picture of the facility. Several individuals report deeply unsettling experiences regarding their loved ones' treatment during their stay at Willowbend. One reviewer recounted their struggle to obtain essential information about prescriptions and care plans upon arrival—a situation compounded by what seemed to be administrative indifference regarding lost personal belongings. Complaints ranged from unresponsive case managers to difficulty in reaching higher administration for resolution, which only added to the frustration felt by families during an already challenging time.

The cleanliness—or lack thereof—of the facility was a frequent point of contention among reviewers. While some highlighted the efforts made in maintaining a welcoming exterior and festive decorations for holidays, others described unpleasant odors emanating from neglect in hygiene practices within rooms and common areas. Reviews mentioned moldy bathrooms, chipped paint, and a general sense that the building had not seen renovations in many years. Such conditions are particularly concerning in facilities responsible for the care of vulnerable populations who may already be facing difficulties with basic daily functions.

Serious allegations regarding patient care also emerged within these reviews. One account involved a resident being improperly fed non-pureed food despite having strict dietary restrictions due to swallowing difficulties following a stroke—an oversight that should never occur in any competent healthcare setting. Further negligence was alleged when residents were neglected during critical moments; reports detailed long waits for assistance with changing soiled clothes or not receiving medications on time.

Moreover, some reviewers expressed disbelief over how staff members interacted with patients. There were claims of rude behavior from nursing aides toward both residents and visiting families—an alarming culture that seems pervasive according to multiple complaints detailing dismissive attitudes from personnel tasked with providing essential support. Inadequacies such as failing to provide timely hydration or proper medical attention raise serious questions about resident welfare at Willowbend.

Despite the noble intentions behind rehabilitation programs like those offered at Willowbend—and recognition that certain staff members excelled under challenging conditions—the overarching sentiment shared by numerous reviewers remains overwhelmingly negative when evaluating the overall quality of both physical care and emotional support provided on-site. For families considering placement options for loved ones needing rehabilitation or long-term residential care, these insights serve as urgent warnings against trusting this facility with their health needs.

In conclusion, it appears there is significant inconsistency in the quality of care provided at Willowbend Nursing Home & Rehab Facility—where commendable therapy services exist alongside disturbing reports of neglectful practices, uncleanliness, inadequate oversight by management, and poor communication between staff and families. Until these systemic issues are addressed comprehensively through substantial reforms—and until consistent caregiving standards are upheld—it may be prudent for prospective residents’ families to seek alternative arrangements elsewhere based on current legacy complaints surrounding this intermediate level nursing home setting.

Features

Housing

  • 162 resident community capacity 162 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Dallas Love (13 miles away) Dallas Love (13 miles away)
  • Dallas-Fort Worth International (25 miles away) Dallas-Fort Worth International (25 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Willowbend Nursing And Rehabilitation Center in Mesquite, TX is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community boasts a beauty salon where residents can pamper themselves, and each room comes with cable or satellite TV for entertainment. Community-operated transportation is available to ensure easy access to nearby destinations, and there is a computer center for those who wish to stay connected digitally.

The dining room offers restaurant-style dining with delicious meals prepared and served by the staff. For recreation and fitness, residents have access to a fitness room and a gaming room. The outdoor space includes a beautiful garden where residents can relax and enjoy nature. There is also a small library available for book lovers.

Housekeeping services are provided to maintain cleanliness and tidiness, and move-in coordination is offered to assist new residents in settling comfortably. Each room has private bathrooms for convenience and privacy. Telephone services are available, along with Wi-Fi/high-speed internet for staying connected.

In terms of care services, Willowbend provides 24-hour call system for emergencies and round-the-clock supervision to ensure the safety and well-being of its residents. Assistance with daily living activities such as bathing, dressing, and transfers is readily available. Special attention is given to those with diabetes through specialized diets, while medication management ensures that residents receive their prescribed medications timely.

The community also offers mental wellness programs to support emotional well-being. If there are any special dietary restrictions, the staff at Willowbend accommodates them accordingly. Transportation arrangements can be made both for non-medical purposes as well as doctor's appointments.

In addition to these amenities and care services, Willowbend enhances the overall living experience through various activities including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities catering to diverse interests.

Conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, and theaters, Willowbend Nursing And Rehabilitation Center provides a comfortable and vibrant assisted living community where residents can enjoy a fulfilling lifestyle supported by exceptional care.

Nearby Places of Interest

Theaters

  • AMC DINE-IN Mesquite 3 (0.5 miles)
  • Alamo Drafthouse Lake Highlands (8.2 miles)

Restaurants

  • McDonald's (0.5 miles)
  • Cheddar's Scratch Kitchen (0.8 miles)
  • Chick-Fil-A (1.3 miles)
  • McAlister's Deli (1.3 miles)
  • Olive Garden (1.6 miles)
  • Braum's (1.8 miles)
  • Mesquite Diner II (1.8 miles)

Physicians

  • Touchstone Imaging Mesquite (0.8 miles)
  • Texas Digestive Disease Consultants: Mesquite (1.3 miles)
  • Pediatric Clinic (2.2 miles)
  • Women's Health Alliance (2.4 miles)
  • John West Low Cost Immunization Clinic (3 miles)
  • Eye 2 Eye Vision (4.8 miles)
  • Drs. Gunby, Payne, And Littrell (8.4 miles)

Cafes

  • Starbucks (1.3 miles)
  • Urban Vines Wine Bistro (5.1 miles)
  • Starbucks (8.3 miles)
  • Starbucks (8.5 miles)

Pharmacies

  • Walgreens (1.7 miles)
  • CVS Pharmacy (2.5 miles)
  • CVS Pharmacy (2.5 miles)
  • Walmart Pharmacy (3.4 miles)
  • Mequite Care Pharmacy (3.8 miles)
  • CVS Pharmacy (3.9 miles)
  • Walgreens (4 miles)

Places of Worship

  • Ridge Pointe Fellowship (4.1 miles)
  • Casa View Baptist Church (4.6 miles)
  • Redeemer Bible Church (5.8 miles)

Hospitals

  • Baylor Scott & White Medical Center (5.1 miles)
  • Jonsson Hospital (8.6 miles)
  • Emergency Department (8.7 miles)
  • Baylor Scott & White Heart and Vascular Hospital - Dallas (8.7 miles)

Parks

  • Lochwood Park (5.5 miles)
  • Tenison Park (5.7 miles)
  • Fair Park (7.6 miles)
  • Tietze Park (7.8 miles)
  • R.P Brooks Park (8.3 miles)
  • Exall Park (8.9 miles)

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