1007 South Washington Avenue, Marshall, TX 75670
For more information about senior living options: (866) 208-4318
Overall Review of Marshall Manor Nursing & Rehabilitation Center
Pros
The administration and CNAs were wonderful.- The employees are very friendly and the residents are even friendlier.
- They treat residents like family, and the nurses and aides are the best.
- They immediately call if anything happens, even something minor.
- They are considered the best nursing home in town.
- They treat families like their own.
Cons
The nursing staff and wound care team almost killed the reviewer’s father.- The reviewer described the administration and management as heartless, disrespectful, and disgusting.
- Dana was described as very unprofessional and uncaring.
- Dana asserted a visiting-time policy that would give everyone the lesser amount of time, which the reviewer strongly disagreed with and found Gestapo-like.
- The reviewer was escorted out of the building as their father passed away, while their mother cried and begged them to stay.
- The front desk staff were slow and unfriendly, with others on the phone and staff talking loudly, leading the reviewer to decide not to place their mother there.
Review
Marshall Manor Nursing & Rehabilitation Center in Marshall, Texas is best suited for families that prize a warm, community-oriented atmosphere where front-line caregivers, CNAs and aides, deliver daily support with visible kindness. Residents and visiting family members consistently describe a friendly, family-like vibe, with staff who greet people, engage in conversation, and make visiting feel welcome. This is a setting where family involvement is common and often encouraged, and where daily communication about changes in a resident’s condition tends to be prompt. The core caveat is that this warmth sits atop a clinical framework whose consistency and expertise in wound care and high-acuity nursing are not uniformly reliable, requiring vigilant oversight from families or external clinicians.
For families that cannot compromise on reliable clinical oversight, consistent wound care, and professional, respectful administration, alternatives should be explored. When medical crises arise or hospice care is involved, the ability of leadership to respond with empathy and clear, consistent guidance matters just as much as bedside kindness. Several accounts describe tense policy disagreements, uneven responses from management, and behavior that felt punitive during sensitive moments. In short, any family prioritizing dependable medical decision-making, privacy, and dignified treatment during end-of-life care may want to look at other options.
On the positive side, the daily caregiving experience is described as personal and attentive, with CNAs and aides frequently singled out for their warmth and reliability. The environment is social, with residents who appear content and a culture that values family visits. Those factors translate into meaningful quality-of-life gains, especially for residents who rely on routine assistance and appreciate quick, proactive communication about changes. Yet the strongest negatives loom over the care continuum: reports of grave lapses in nursing and wound care, and a management tone that can feel dismissive or punitive during delicate moments. When policy disputes devolve into power plays, trust erodes and the otherwise bright day-to-day care loses its shine. The margin by which the pros offset the cons is thin and situational.
During due diligence, focus on a practical care-forward assessment: request current care plans and wound-care protocols; ask for the nurse manager or wound-care specialist to explain staffing patterns, shift coverage, and on-call procedures; review recent state inspections and any corrective action plans; speak with several frontline staff about communication with families; and, crucially, observe how office staff handle routine inquiries and emergencies. If hospice is part of the plan, insist on meeting the hospice liaison and obtaining a clear visitation and care coordination protocol. A transparent, predictable response to urgent situations is non-negotiable.
Consider facilities that demonstrate stronger consistency in clinical leadership, higher staff-to-resident ratios for skilled care, and a respectful, supportive administration that aligns with family expectations in crisis moments. Larger chains with robust clinical governance or smaller, closely managed homes with documented success in wound care and post-acute rehabilitation can offer different risk profiles. When community discharge planning and at-home care integration matter, arranging a plan with a reputable home-health partner can be a prudent hedge. Evaluating a few facilities side-by-side against concrete criteria, clinical oversight, response times, and resident-rights protections, will illuminate the best path.
Marshall Manor may work for families who value a friendly, family-like atmosphere and are comfortable accepting variability in clinical oversight. For those who cannot tolerate uncertain wound-care quality or inconsistent administrative support, a different option is advisable. The prudent approach is to schedule comprehensive tours, demand specific answers on wound-care credentials and policy enforcement, and review recent state surveys. If the goal is to maximize both day-to-day warmth and clinical reliability, the recommendation is to explore alternatives while keeping Marshall Manor as a backup plan only after rigorous verification of improvements and assurances.
169 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Gregg County (23 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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