Colonial Park Nursing Home

Pros

• The administration and CNAs were wonderful.
• The employees are very friendly and the residents are even friendlier.
• The staff treat families like their own.
• The nurses and aides are the best.
• They immediately call if anything happens, even something minor.
• It is the best nursing home in town.

Cons

• The nursing staff and wound care team nearly killed the patient's father.
• Dana was described as unprofessional and uncaring.
• Management was portrayed as heartless, disrespectful, and coercive in its handling of policies.
• The patient was escorted out of the building while his family begged to stay, causing great distress.
• The visiting policy was confusing and appeared to treat family members differently based on location.
• The back desk staff were described as rude, disruptive, and unprofessional.
• The environment included rats and loud, inappropriate behavior from staff.

Review

The collection of experiences shared about this facility reveals a striking contrast between warmth and distress, with a recurring theme that what happens at the administrative level and what happens on the floor can feel like separate worlds. On one hand, several reviewers praise the administration and the CNAs as wonderful, with a sense that the staff are genuinely caring, approachable, and invested in the residents. They describe a friendly, almost family-like atmosphere where residents are welcome to visit and where the staff appear to know the residents by name. In these accounts, the team is quick to respond to concerns, and the communication from nurses and aides is highlighted as timely and reliable - if something happens, they say, someone will call right away, even about minor issues. This portrait suggests a facility that prides itself on a cohesive, supportive culture and a community feel that makes families feel included and valued.

Yet woven through these positive notes is a much more troubling counter-narrative that centers on the nursing staff, wound care, and, most jarringly, an experience during a heartbreaking moment in a family's life. One reviewer recounts a tragedy and a confrontation that left them feeling traumatized and profoundly disillusioned. When their father was admitted to hospice care, they reached out to an administrator named Dana to understand visitation policies given their out-of-state situation. What followed, they say, was "unprofessional and uncaring," marked by a rhetoric they described as a "gestapo type statement." According to the reviewer, a policy misunderstanding became a punitive moment, with Dana implying that if there was a disagreement, "everyone gets the lesser amount of time." The moment they were at the facility during their father's final hours was itself harrowing: after an hour and a half, they were told to leave, separating the grieving family. The reviewer describes the experience as a "heartless, disrespect and disgusting show of ?management'" and asserts that this behavior stands in direct opposition to the claim that the facility "cares and supports their patients and family." The contradiction between the stated mission and what was experienced in crisis is portrayed as stark and devastating.

In this sense, the facility's reputation for care and support seems, to some, to ring hollow in the face of these events. The same reviewer who emphasizes the warm, welcoming atmosphere of the CNAs and the administration also paints a picture of operational management that feels rigid, punitive, and emotionally distant in moments of family vulnerability. The juxtaposition creates a complicated image: a place that can feel like a home for residents and families when things are calm, but can become emotionally unsafe or unsupportive during critical moments. The tension between the stated values of care and the real-life handling of grief and policy disputes leaves a lasting impression of inconsistency.

Another later account emphasizes a separate concern about the front-office experience, describing a visit that started with delayed attention and a sense that the front desk was unfriendly or distracted. The reviewer arrived a bit early for a scheduled meeting and found the front office slow to acknowledge them. They described the second office staff as "sort of hateful about it," and observed a scene where someone at the back desk - specifically, "3 Black women" in the back, with one in a wheelchair, who were allegedly "cussing and preaching and calling people there." The language used to describe this moment is frank and troubling, and the reviewer interpreted it as a sign that the environment was not welcoming or professional. This episode, along with the overall impression of a hectic, noisy back area where staff were talking loudly and joking around, led the reviewer to conclude that placing their mother in the facility would not be a good decision.

What emerges from these interwoven accounts is not a single verdict but a spectrum of experiences that depend heavily on moments, personnel, and perhaps even the lens through which families view the facility. Some families feel they are part of a supportive, caring network that treats them like family, with reliable communication and responsive care from the CNAs and administration. Others - especially those confronted with crisis moments, policy disagreements, and on-the-ground interactions that feel abrupt or callous - express deep concerns about the sensitivity, fairness, and humanity of the staff, particularly during hospice transitions or when visitation rules are being navigated under stressful circumstances.

Ultimately, these reviews convey a nuanced picture of a facility that can appear as both a place of warmth and a place of distress, depending on who is present, what moment is being described, and how administrative decisions are implemented on the ground. The praise for the administration and CNAs in one thread stands in stark contrast to the accounts of unprofessional conduct, rigid policy enforcement, and perceived disrespect in crisis moments. For families evaluating where to place a loved one, these divergent experiences highlight the importance of asking detailed questions about visitation policies, the handling of end-of-life care, and how the facility trains and supports staff to respond with empathy and tact in difficult situations.

In the end, the stories underscore a moral tension that families often face when navigating long-term care: the people who interact with residents daily - the frontline caregivers - may offer genuine warmth, reassurance, and reliability, while the higher-level management and policy decisions can feel detached or punitive in moments of vulnerability. This calls for ongoing openness, transparency, and accountability within the facility to ensure that the core commitment to care - treating residents and their families with dignity, respect, and compassion - remains consistent across all departments and all moments of need.

Located in Marshall, Texas, this area boasts a variety of healthcare options including Marshall Pediatric Clinic and Texas Oncology for medical needs. The proximity to pharmacies such as Matthewson Drug Co. and Medicine Chest Pharmacy ensures convenient access to medications. In terms of dining options, residents can enjoy local favorites like Burger Shop and Venue Restaurant. Nearby places of worship include First Baptist Church and First Presbyterian Church for spiritual support. Transportation services like Amtrak and U-Haul are easily accessible for traveling needs. For recreation, Lions Park offers a tranquil outdoor space while Marshall Cinema provides entertainment options. Overall, this part of Marshall provides seniors with a balanced mix of essential services and leisure activities in a welcoming community setting.

Physicians

• Marshall Pediatric Clinic (0.2 miles)
• Fernandes, Susan Genesis Primecare (0.2 miles)
• East Texas Pediatrics (0.2 miles)
• Luis Balbuena Jr., MD (0.3 miles)
• Texas Oncology-Marshall (0.3 miles)
• Marshall Professional Building (0.3 miles)
• Marshall Women's Clinic (0.3 miles)

Pharmacies

• Matthewson Drug Co. (0.3 miles)
• Medicine Chest Pharmacy (0.3 miles)
• Super 1 Foods 631 (1.3 miles)
• Super 1 Foods Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• City Drug Co. (15.1 miles)

Hospitals

• Good Shepherd Medical Center (0.3 miles)
• Marshall Regional Medical Center Home Care (0.4 miles)
• First In Pediatrics HHC (15.2 miles)

Restaurants

• Burger Shop (0.4 miles)
• Venue Restaurant (0.5 miles)
• Pazzeria By Pietro's (0.5 miles)
• Sweet Sabine's (0.5 miles)
• Cajun Tex (0.7 miles)
• The Ginocchio (0.8 miles)
• Mariscos La Conchita (1 miles)

Places of Worship

• Trinity Episcopal School (0.4 miles)
• First Baptist Church (0.4 miles)
• Center Hill Fwb Church (0.5 miles)
• First Presbyterian Church (0.5 miles)
• First Church of Christ Scientist (0.6 miles)
• Childress Deliverance Temple (0.7 miles)
• Emmanuel Seventh Day Adventist Church (0.8 miles)

Transportation

• Amtrak (0.8 miles)
• U-Haul (2 miles)
• Alamo (2.4 miles)
• TNT Railcar Service (14 miles)
• Jefferson & Cypress Bayou Railway (15.2 miles)

Parks

• Lions Park (1.3 miles)
• Caddo Lake State Park (15 miles)
• Otstott Park (15 miles)

Theaters

• Marshall Cinema (1.4 miles)

Cafes

• The Taste Of Caddo Caf (15 miles)
• Texas Club Cafe (15.1 miles)