Jackson Healthcare Systems in Marshall, TX

Pros

• The staff at Christus Marshall were excellent; they were great with patients.
• The ER staff were the best.
• The team took great care; having them in Marshall is a blessing.
• The doctors and nurses are nice and make patients feel comfortable.
• The staff were knowledgeable, friendly, and caring.
• From the emergency room to the three-day stay, the care was excellent.
• The mom received the best care ever and would definitely recommend Christus Marshall to family and friends.
• The nurse Rachel, Sean, Dr. Efune, and the respiratory therapist were attentive and great.

Cons

• One reviewer called Christus Good Shepherd Medical Center Marshall the worst place to go when you're sick.
• They described the nurses as rude and unprofessional, often raising their voices when questions were asked.
• Another reviewer labeled the ER a complete joke and criticized the staff for lacking care.
• Several reviewers said the staff were dismissive, inattentive, and rushed, leaving patients waiting too long.
• A reviewer warned to avoid the ER at all costs.
• There were accusations of excessive or improper billing and high charges for routine services.
• Some reviews claimed the facility should be shut down due to poor care and cleanliness.
• A patient reported being discharged or told nothing was wrong despite serious symptoms.

Review

This community is best suited for Marshall-area families who want convenient, in-town access to emergency and inpatient services and are prepared to tolerate considerable variability in bedside care. When the care team aligns - nurses who listen, doctors who communicate clearly, and a hospital environment that runs like clockwork in peak moments - patients report skilled procedures, knowledgeable clinicians, and genuine acts of care. The close proximity makes it a practical first stop for acute issues or post-surgical needs where rapid evaluation and local follow-up matter. Yet the reality across reviews is a rollercoaster: some experiences shine, others sag under overwhelmed staff, miscommunications, or delays. The bottom line: proximity and the existence of committed, capable clinicians produce meaningful value, but consistency is not guaranteed.

Those weighing alternatives should consider whether reliable, uniformly courteous care is non-negotiable. If a loved one requires steady bedside manners, predictable triage, and seamless coordination among ER, inpatient, and specialty teams, it may be prudent to look at options like Longview or Shreveport facilities. Several reviewers explicitly recommends driving a bit farther for more dependable care, especially in emergencies or for complex conditions. Billing transparency and administrative smoothness also factor into the equation; when these areas fail, the friction compounds the clinical stress. In short, for families who prize consistent customer service, preemptive communication, and fewer surprises, alternatives deserve serious consideration.

On the upside, there is meaningful clinician strength that many reviewers highlight. There are ED visits described as efficient, with courteous staff, clear explanations, and timely procedures, and inpatient episodes where nurses and physicians were attentive, compassionate, and capable. Positive experiences often center on specific doctors, nurses, and teams who explained tests, walked patients through procedures, and offered reassurance during scary moments. In those moments, the hospital demonstrates what good emergency and acute care can look like in a smaller-town setting - personalized attention, practical bedside care, and a sense that competent professionals are present and engaged.

The list of cons is hard to ignore and repeatedly echoed by families and patients. A large share of reviews complain about rude or disengaged staff, slow response times, and inconsistent attentiveness once a patient is admitted or awaiting tests. There are frequent reports of long waits in the ER, felt dismissiveness toward patient pain or questions, and discharge decisions that left loved ones unsure about what happened or what to do next. Billing and results handling surface as recurring pain points: unexpected charges, gaps in test results, and a sense that administrative processes lag behind clinical needs. In some cases, patients describe alarming lapses in care - being left alone, not receiving timely pain relief, or witnessing miscommunications that undermine trust. The reality is a pattern of high peaks juxtaposed with persistent, anxiety-inducing troughs.

Taken together, the pros and cons point to a practical reality: this hospital can deliver remarkable, life-saving care when the stars align, but it can also fall short in ways that matter deeply during urgent moments. For families balancing proximity with quality, the decision hinges on risk tolerance and the ability to advocate. If immediate access to local care is non-negotiable and there is a ready advocate to push for timely tests, clear explanations, and appropriate follow-up, this community can work. If, instead, reliability, consistency, and a uniformly high level of bedside communication are non-negotiable, alternatives should be prioritized, with a plan to coordinate care with trusted providers elsewhere when possible.

For families choosing this community, practical steps matter. Prioritize seeing a clinician with a track record of clear communication and decisive action; insist on written discharge instructions and explicit pain-management plans; request daily updates during stays or high-need episodes; and keep a detailed log of medications, tests, and results. Consider securing a dedicated caregiver or family member as an on-site advocate who can coordinate with nurses, track test results, and ensure follow-up care is mapped out before discharge. Always compare estimated costs and expected timelines with nearby facilities, and have a backup plan to transfer care if the signal-to-noise ratio in bedside interactions deteriorates. In the end, this hospital serves well when paired with vigilant, proactive families who demand and secure high standards of care at every turn.

Hospitals

• Good Shepherd Medical Center (0 miles)
• Marshall Regional Medical Center Home Care (0.4 miles)
• First In Pediatrics HHC (15.4 miles)

Physicians

• Texas Oncology-Marshall (0 miles)
• Marshall Professional Building (0.1 miles)
• Marshall Women's Clinic (0.1 miles)
• East Texas Pediatrics (0.1 miles)
• Fernandes, Susan Genesis Primecare (0.1 miles)
• Luis Balbuena Jr., MD (0.2 miles)
• Marshall Pediatric Clinic (0.2 miles)

Pharmacies

• Medicine Chest Pharmacy (0.1 miles)
• Matthewson Drug Co. (0.2 miles)
• Super 1 Foods 631 (1.2 miles)
• Super 1 Foods Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• City Drug Co. (15.3 miles)

Restaurants

• Burger Shop (0.4 miles)
• Venue Restaurant (0.6 miles)
• Sweet Sabine's (0.6 miles)
• Pazzeria By Pietro's (0.7 miles)
• Mariscos La Conchita (0.7 miles)
• Dragon Donuts (0.7 miles)
• Cajun Tex (0.8 miles)

Places of Worship

• Emmanuel Seventh Day Adventist Church (0.5 miles)
• New Life Church of God in Christ (0.5 miles)
• Center Hill Fwb Church (0.6 miles)
• Southside Church of Christ (0.6 miles)
• Trinity Episcopal School (0.6 miles)
• First Baptist Church (0.6 miles)
• First Presbyterian Church (0.7 miles)

Transportation

• Amtrak (1 miles)
• U-Haul (1.6 miles)
• Alamo (2.1 miles)
• TNT Railcar Service (14.1 miles)
• Jefferson & Cypress Bayou Railway (15.4 miles)

Theaters

• Marshall Cinema (1.3 miles)

Parks

• Lions Park (1.4 miles)
• Caddo Lake State Park (15 miles)
• Otstott Park (15.3 miles)

Cafes

• The Taste Of Caddo Caf (15.2 miles)
• Texas Club Cafe (15.3 miles)