Jackson Healthcare Systems

Pros

• Christus Good Shepherd Medical Center Marshall was described as an excellent hospital, with great staff.
• The staff from the front desk to the doctors were amazing, thoughtful, and thorough with information.
• Care was easy to obtain in a timely manner, and the staff were courteous and trustworthy.
• Lauren RN and the medical team were compassionate and professional, putting patients at ease.
• The ER staff were described as the best.
• CT scans went smoothly, with friendly, courteous, and knowledgeable staff who took care of the patient well.

Cons

• The nurse raised her voice after the patient asked a question.
• The reviewer described the hospital experience as the worst they had ever had.
• This place is described as a complete joke.
• The doctor accused a patient of coming there just to get drugs.
• The hospital should be closed down; staff were gossiping instead of focusing on patient care.
• A nurse was extremely rude with no bedside manner, worsening an already stressful situation.
• If you have to go to the ER, avoid this place at all costs.
• The ER staff were unprofessional and extremely rude, with some nurses seeming to be partying.
• They constantly draw blood and do not provide basic comforts like drinks or a warm blanket.

Review

The collection of reviews about Christus Good Shepherd Medical Center in Marshall, Texas, presents a strikingly wide spectrum of experiences. On one end, several patients praise the facility as a lifesaving place with compassionate staff and efficient care. On the other end, many readers describe chaotic, dismissive, or even dangerous encounters that left them feeling neglected and distrustful. Taken together, the remarks sketch a hospital that can be a source of relief and comfort for some families, but a source of frustration, fear, and anger for others.

Many of the most scathing comments center on the emergency department and the demeanor of some nurses and doctors. Several reviewers recount encounters with staff who spoke sharply, dismissed questions, or moved with a sense of hurry that felt more like indifference than care. One patient recalled a nurse raising her voice after a simple question about health, lamenting that asking questions should be part of receiving care. Another wrote that a nurse named Brittany was particularly unkind, and that a treating physician (Dr. Walker, among others) and a "dude with short hair" failed to convey concern or a helpful plan, prompting strong feelings of shame and disappointment. The sentiment runs through multiple posts: patients felt undervalued, ignored, or rushed, and some believed their symptoms or concerns were not treated seriously.

The most alarming themes revolve around potential threats to patient safety and quality of care. A recurring worry is misdiagnosis or premature discharge. One reviewer described an instance where a son appeared to almost die from a ruptured appendix, with sepsis near the horizon, while another suggested severe delays and a lack of appropriate intervention. There are also notes of suspected misalignment in discharge decisions, especially concerning elderly patients with complex medical histories, such as COPD, high blood pressure, pacemakers, and diabetes. In at least a couple of posts, families questioned why oxygen therapy was de-emphasized or why certain tests did not lead to longer, more cautious observation. Taken together, these accounts fuel fear that in an emergency, decisive, vigilant care might not always be guaranteed.

Despite the negative experiences, there are equally strong affirmations of care and kindness. A subset of reviewers shares overwhelmingly positive encounters, praising compassionate nurses, doctors, and support staff. One review lauds an unscheduled stay as a "great" experience and describes the staff as "great," noting that they were treated well and felt cared for during a three-day visit. Others shout out specific individuals for their professionalism and empathy, such as Lauren RN and the ED team, whose compassion and adherence to ethical care left a lasting impression. There are mentions of efficient procedures, timely care, helpful CT scans, and overall patient comfort that made the difference for those patients and their families. In these accounts, the hospital is described as a place where good care and sincere concern are possible and real.

Administrative and logistical concerns also surface prominently. Several posts describe long waits, rushed patient changes, and frequent interruptions or distractions that detract from the patient experience. Comments about busy counters, the constant flow of blood draws, limited patient comforts (no blankets or drinks offered promptly), and a sense that staff are juggling many tasks at once paint a picture of a crowded, high-pressure environment. Some reviewers imply that staff may be more focused on throughput than on addressing individual needs, with complaints about a lack of warmth, limited time for conversation, and a perception that care can feel transactional. A few negative narratives even accuse the hospital of prioritizing funding or administrative pressures over patient-centered care, further fueling distrust among patients who already feel vulnerable.

Within the reviews, specific staff members receive both praise and blame, underscoring the variability of patient experiences. Names appear repeatedly, sometimes as sources of comfort and reliability, other times as flashpoints for frustration. Positively, Lauren RN and some ED team members are singled out for going above and beyond, providing clear communication and compassionate care by phone when distance separated families. On the negative side, individuals such as nurse Briana, nurse Megan, Nickaluse Lockwood, nurse Brittanny, and a Dr. Walker (and others with similar descriptions) are cited as lacking bedside manner, showing bluntness or disrespect, or contributing to a perception of indifference to patient pain and needs. The mixed attributions suggest that patient experience in Marshall can hinge as much on who is on duty as on the overall hospital framework.

A few reviews touch on professional standards and broader medical governance, including a foray into prescribing practices and patient monitoring. One post discusses the regulatory landscape around drug testing for controlled substances, explaining that while the FDA does not mandate routine testing, Texas requires prescribers to check the Texas Prescription Monitoring Program for certain controlled substances, and that documentation of medical necessity is essential. While this point is more policy-oriented, its inclusion among patient experiences underscores how complex institutional processes and compliance requirements can color the patient journey and influence trust in care and prescribing practices.

In sum, the Marshall Christus Good Shepherd Medical Center emerges from these reviews as a place that can deliver exceptional, life-changing care and heartfelt compassion, yet also a setting where care can fall short in critical moments. The most powerful takeaway is the evident inconsistency: some patients feel heard, respected, and safely guided through their medical needs, while others fear misdiagnosis, disrespect, or dangerous gaps in attention. The conflicting impressions suggest a hospital that has the potential to save lives and soothe distress but also struggles with communication, patient comfort, and uniformity of care. For some families, the hospital is a beacon of hope; for others, it is a source of anxiety, prompting calls to seek care elsewhere when possible and to demand improvements in bedside manner, responsiveness, and clinical caution.

Hospitals

• Good Shepherd Medical Center (0 miles)
• Marshall Regional Medical Center Home Care (0.4 miles)
• First In Pediatrics HHC (15.4 miles)

Physicians

• Texas Oncology-Marshall (0 miles)
• Marshall Professional Building (0.1 miles)
• Marshall Women's Clinic (0.1 miles)
• East Texas Pediatrics (0.1 miles)
• Fernandes, Susan Genesis Primecare (0.1 miles)
• Luis Balbuena Jr., MD (0.2 miles)
• Marshall Pediatric Clinic (0.2 miles)

Pharmacies

• Medicine Chest Pharmacy (0.1 miles)
• Matthewson Drug Co. (0.2 miles)
• Super 1 Foods 631 (1.2 miles)
• Super 1 Foods Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• City Drug Co. (15.3 miles)

Restaurants

• Burger Shop (0.4 miles)
• Venue Restaurant (0.6 miles)
• Sweet Sabine's (0.6 miles)
• Pazzeria By Pietro's (0.7 miles)
• Mariscos La Conchita (0.7 miles)
• Dragon Donuts (0.7 miles)
• Cajun Tex (0.8 miles)

Places of Worship

• Emmanuel Seventh Day Adventist Church (0.5 miles)
• New Life Church of God in Christ (0.5 miles)
• Center Hill Fwb Church (0.6 miles)
• Southside Church of Christ (0.6 miles)
• Trinity Episcopal School (0.6 miles)
• First Baptist Church (0.6 miles)
• First Presbyterian Church (0.7 miles)

Transportation

• Amtrak (1 miles)
• U-Haul (1.6 miles)
• Alamo (2.1 miles)
• TNT Railcar Service (14.1 miles)
• Jefferson & Cypress Bayou Railway (15.4 miles)

Theaters

• Marshall Cinema (1.3 miles)

Parks

• Lions Park (1.4 miles)
• Caddo Lake State Park (15 miles)
• Otstott Park (15.3 miles)

Cafes

• The Taste Of Caddo Caf (15.2 miles)
• Texas Club Cafe (15.3 miles)