Heritage House Of Marshall Health & Rehabilitation

Pros

• The facility is clean and well-maintained, creating a pleasant atmosphere for residents.
• The nursing care provided at the facility is highly regarded and attentive to the needs of residents.
• Residents appreciate the professional staff and administration, noting their friendly attitudes and responsiveness.
• Therapy and wound care services at Heritage House received high praise for their effectiveness in helping residents recover.
• Many reviewers recommend Heritage House as an excellent choice for rehabilitation after illness or surgery.

Cons

• Heritage House told the family they could manage Alzheimer’s patients, but after three days, they insisted the father had to be moved due to incompatibility.
• The staff was perceived as young and inadequate in providing proper assistance for residents with Alzheimer's, leading to a frustrating experience.
• A friend developed a bedsore while at Heritage House due to poor care and lack of communication from the staff regarding her condition.
• The nursing care was described as awful, and the staff members were considered mean and unhelpful in the business office.
• Some services at Heritage House were rated as terrible compared to others that were good, indicating inconsistency in care quality.

Review

Heritage House has garnered a diverse range of reviews, reflecting the varied experiences of residents and their families who have engaged with the facility for rehabilitation and long-term care. While some reviews highlight the facility's strengths, others point to significant shortcomings that warrant serious consideration.

One of the most notable positive sentiments comes from a reviewer who shared their experience following a total knee replacement surgery. They described their stay of just over a month as extremely satisfying, praising the cleanliness of the home and the quality of nursing care provided. This review paints Heritage House as an appealing option for anyone considering rehabilitation placements, thanks to its well-maintained environment and dedicated staff. Another resident echoed similar praises about the professionalism and attentiveness of both staff and administration, emphasizing a great atmosphere combined with great attitudes among workers. Their appreciation extended beyond mere aesthetics, indicating that these qualities contribute significantly to residents' overall comfort and well-being.

However, contrasting these positive reviews are accounts that depict alarming deficiencies in care at Heritage House. One family reported an unsettling experience involving their elderly father with Alzheimer’s disease. Initially assured that the facility was equipped to handle Alzheimer's patients, they were disheartened when after merely three days they were instructed to find another placement for him due to incompatibility concerns. The reviewer highlighted incidents where staff members displayed a lack of compassion—leaving their father alone on the toilet without offering assistance or ensuring he had means to alert them if needed. Such experiences reveal cracks in what is otherwise presented as a caring environment.

Further criticism came from another individual whose friend developed severe bedsores during her time at Heritage House. Despite first impressions being overwhelmingly positive due to beautiful surroundings and good food offerings, this review underscored grave issues regarding actual patient care. The individual expressed frustration at how care staff failed to communicate important medical developments like bedsores even when close relatives visited daily. This lack of attentive care led to significant health consequences for their friend and raised questions about the quality control measures in place at Heritage House.

Despite these critical viewpoints, not all feedback was negative; others highlighted specific areas where Heritage House excelled—most notably in therapy services and wound care management. One reviewer commended the therapy department for doing an "amazing job" during recovery sessions while affirming that wound care nurses effectively addressed complex medical needs swiftly and thoroughly. These cases suggest that there are indeed commendable aspects within certain service realms at Heritage House that stand out positively amid complaints surrounding general treatment quality.

Additionally, some reviews hinted towards operational suggestions that could enhance residents' experience further if implemented effectively—for instance, advising other families on proper communication protocols regarding mail delivery within the facility's administrative framework could ensure loved ones receive packages efficiently without additional stress or oversight.

In conclusion, while Heritage House appears to be well-regarded by some for its clean facilities and attentive caregiving in select areas such as therapy rehabilitation following illnesses or injuries, it is essential for prospective residents or their families to weigh these positives against various troubling accounts concerning responsive patient care practices—especially those involving vulnerable populations like seniors with cognitive impairments or serious medical conditions requiring meticulous attention. Balancing both sides offers valuable insight into whether this facility meets individual needs adequately based on personal circumstances rather than generalizations alone.

Places of Worship

• Greenhill Baptist Church (2.5 miles)
• St John Baptist Church (2.7 miles)
• Mobberly Baptist Church Marshall Campus (2.9 miles)
• Church Of God Of Prophecy (3 miles)
• Abundant Life Assembly of God Church (3.2 miles)
• Galilee Baptist Church (3.5 miles)
• New Life Church of God in Christ (3.7 miles)

Transportation

• U-Haul (2.7 miles)
• Alamo (2.7 miles)
• Amtrak (4.7 miles)
• TNT Railcar Service (14.7 miles)

Restaurants

• El Taco Mexican Grill (2.8 miles)
• Whataburger (2.8 miles)
• El Taco (2.9 miles)
• Dinner Belle Restaurant (2.9 miles)
• In Japan (2.9 miles)
• McDonald's (2.9 miles)
• Burger King (3 miles)

Theaters

• Marshall Cinema (3.5 miles)

Physicians

• Balderrama Dental (3.6 miles)
• Marshall Women's Clinic (4.2 miles)
• Marshall Professional Building (4.2 miles)
• Texas Oncology-Marshall (4.2 miles)
• Luis Balbuena Jr., MD (4.2 miles)
• Marshall Family Practice Associates (4.3 miles)
• East Texas Pediatrics (4.3 miles)

Pharmacies

• Super 1 Foods Pharmacy (3.9 miles)
• Super 1 Foods 631 (3.9 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)
• Medicine Chest Pharmacy (4.2 miles)
• Matthewson Drug Co. (4.2 miles)
• City Drug Co. (17.7 miles)

Hospitals

• Good Shepherd Medical Center (4.2 miles)
• Marshall Regional Medical Center Home Care (4.3 miles)

Parks

• Lions Park (4.6 miles)
• Caddo Lake State Park (14.4 miles)
• Otstott Park (17.6 miles)

Cafes

• Deberry Cafe (15.9 miles)
• The Taste Of Caddo Caf (17.6 miles)
• Texas Club Cafe (17.6 miles)