Heritage House Of Marshall Health & Rehabilitation
Save5915 Elysian Fields Road, Marshall, TX 75672
For more information about senior living options: (844) 490-3973
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The staff and management are friendly and caring, and the atmosphere is nurturing toward residents. The staff are great, and the facility is clean and well maintained. The warmth and professionalism of the staff leave families satisfied, and residents are happy. The facility is immaculate and modern, with friendly, helpful, and genuine staff who treat residents like royalty. The building is clean and residents seem happy. The staff are friendly and courteous, and the facility is clean inside and out. The staff are very nice and caring. The therapy and wound care teams did an amazing job, making it a great place for those services. Heritage House of Marshall is a great rehabilitation facility with a clean environment and a friendly staff, and is highly recommended. The facility is clean, odor-free, and the staff are attentive and responsive, meeting residents' needs, and residents are happy.
The facility does not do what is seen online. The reviewer hates the place for what they willingly put their mother through. The business office did not provide the $60 for living expenses, and aides were accused of verbal and physical abuse, including spraying water in residents' faces. Heritage House was described as horrible, with care described as absolutely awful and the staff as mean. The staff in the business office were not nice to deal with. A bedsore developed for a resident, and care was described as poor with little communication about it. The facility told the family they would have to move their dad after three days because it wasn't working out. The resident's baths were missed about half the time; beds were unmade, and rooms left dirty for days.Heritage House emerges in these notes as a place where many families find warmth, care, and a sense of community. Across a wide range of observations, the staff and management are repeatedly described as friendly, caring, and professional. The atmosphere is repeatedly characterized as nurturing, with residents and their families sensing a genuine investment in comfort and well-being. Several reviewers emphasize a feeling of love and attention that seems to extend beyond routine tasks, painting a picture of a community where people feel seen and valued.
A common thread throughout the positive comments is the availability and attentiveness of the staff. Families speak highly of how the team greets visitors, addresses residents, and explains care plans. The staff are portrayed as organized and reliable, with explicitly clear job roles and responsibilities that translate into smooth day-to-day operations. The praise extends to the front-line caregivers, nurses, and support personnel who are described as pleasant, helpful, and honest in their interactions. The sentiment is reinforced by remarks about a clean, modern facility where the environment itself supports a sense of dignity and comfort for residents.
Many reviewers highlight the tangible benefits of the care they observed during visits. The therapy and wound-care teams receive particular commendation, especially for residents recovering from illness, injury, or surgery. The rehabilitation environment is described as effective and supportive, with one reviewer noting exceptional outcomes in therapy and wound care, and another underscoring that a dedicated wound-care nurse helped resolve a loved one's issue. Several comments emphasize that staff listen to resident needs and preferences, work with families on care plans, and strive to involve loved ones in the recovery process. The positive tone about rehab, long-term care, and memory-care suitability reflects a broad confidence in Heritage House's ability to support a range of care requirements.
The resident experience for families who share positive stories often centers on specific, heartwarming moments. Thanksgiving dinners with mom, visits that reveal content residents, and comments about residents feeling like royalty all contribute to a sense of a community that genuinely cares. One reviewer notes that their mother is very happy there, while another describes the staff as treating residents with warmth and professionalism. Another account mentions that a staff member thoughtfully helped craft a care plan at a reasonable price, reinforcing the overall impression that Heritage House can offer respectful, person-centered care without compromising affordability.
Yet, the picture is not uniformly rosy. A handful of reviews present starkly different experiences that remind readers that outcomes in long-term care can vary widely by location, leadership, and day-to-day dynamics. Some reviewers express strong dissatisfaction with care and transparency, describing scenarios where loved ones did not receive expected attention or where problems were not communicated promptly. One account, dating back to early 2017, recounts a difficult experience involving an Alzheimer's patient, with criticism directed at the staff's readiness to manage specialized care, a lack of timely assistance with toileting needs, and concerns about how changes to the living situation were handled. The language is blunt and urgent, reflecting deep frustration with perceived gaps in care and responsiveness.
Another negative review details allegations of neglect and harm, including a bedsore that was not promptly disclosed and a belief that the overall care was inadequate. In that narrative, the reviewer describes a contrast between a pleasant lobby and cafeteria and the troubling care on the floor, including claims of mean staff behavior and ineffective communication with the family. The combination of a visually appealing facility with disconcerting reports about care quality highlights the complexity of navigating long-term care and the importance of transparent communication, continuous monitoring, and accountability.
There is also a sense of inconsistency across locations. One reviewer references Heritage House of Marshall as a generally positive, upper-scale rehabilitation facility, praising cleanliness and a friendly staff while also offering practical advice about ensuring front-desk staff are notified about deliveries and packages. Another comment acknowledges that some services are good while others are terrible, underscoring that what families experience can depend heavily on the specific site, the care team on duty, and how well the administration supports or communicates with families.
Taken together, the collection of impressions suggests a facility with strong strengths and some notable weaknesses. The overwhelmingly positive experiences point to a culture of kindness, professional staffing, and clean, well-maintained environments that support recovery and daily living. Reviewers repeatedly mention a respectful, supportive approach to residents, a well-kept facility, and care teams that engage with families to design and adjust care plans. For many families, Heritage House represents a dependable option for rehab, long-term care, and memory-care needs - one that can deliver excellent outcomes when all pieces align.
However, the more critical voices remind readers that no senior-care setting is without faults. When issues arise, they can be significant, affecting trust and satisfaction. Gaps in communication, perceived delays in addressing concerns, or experiences that contradict online representations are repeatedly cited as reasons for caution. In some cases, these concerns include disagreements about the adequacy of care for residents with complex needs, the timeliness of basic daily tasks (like bathing or room upkeep), and the responsiveness of administrative offices. The recurring reminder is that while many families have found comfort and confidence at Heritage House, others have encountered serious frustrations that warrant careful consideration, direct dialogue, and careful site-specific evaluation before making decisions.
In the end, Heritage House presents as a community with notable strengths in staff warmth, professional conduct, and a clean, welcoming environment. The positive anecdotes about compassionate care, personalized planning, and meaningful interactions with residents provide a compelling picture of a facility capable of delivering high-quality rehab and long-term support. At the same time, the negative reports serve as a cautionary counterpoint, underscoring the critical importance of consistent staffing, transparent communication, and vigilant oversight. For families exploring care options, these reviews suggest that a visit to observe care routines, speak with multiple staff members, and assess how well the facility communicates with families will be essential steps in determining whether Heritage House meets their specific needs and expectations.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gregg County (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage House of Marshall Health & Rehabilitation is a vibrant assisted living community located in Marshall, TX. It offers a wide range of amenities to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can pamper themselves and maintain their personal grooming. They can also enjoy watching their favorite TV shows or movies with cable or satellite TV in their private rooms. Community-operated transportation is available for residents to easily access nearby destinations, such as shopping centers, parks, and other recreational areas.
For those who want to stay connected digitally, there is a computer center and Wi-Fi/high-speed internet throughout the community. The dining room provides restaurant-style dining experiences, serving delicious meals prepared by the skilled culinary team. Residents can also opt for special dietary restrictions if needed.
To promote an active lifestyle, the Heritage House offers various fitness programs and has a fully furnished fitness room. Additionally, there is a gaming room for entertainment purposes and a small library for book enthusiasts.
Outside, residents can wander through the beautiful garden or enjoy outdoor activities in the spacious outdoor space provided. Housekeeping services ensure that the living areas are kept clean and tidy at all times.
Living quarters are comfortable and include private bathrooms for added convenience. The community also assists with move-in coordination to make the transition as seamless as possible.
Care services are available round-the-clock with a 24-hour call system and supervision. Trained staff members provide assistance with daily living activities such as bathing, dressing, and transfers when needed. Medication management ensures that residents receive their required medications on time.
The mental wellness program focuses on promoting emotional well-being among residents. Transportation arrangements are provided for medical appointments and other non-medical needs.
Residents can enjoy concierge services to cater to their individual preferences and needs. Planned day trips allow them to explore nearby attractions while resident-run activities provide opportunities for socialization within the community. Scheduled daily activities keep residents engaged and entertained.
The community is conveniently located near parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals for easy accessibility and convenience.
Overall, the Heritage House of Marshall Health & Rehabilitation is a vibrant assisted living community that offers a comfortable and engaging lifestyle with a range of amenities and care services to meet the individual needs of its residents.
Heritage House Of Marshall Health & Rehabilitation is located at 5915 Elysian Fields Road, Marshall, TX 75672 in Panola County, Texas
Heritage House Of Marshall Health & Rehabilitation on seniors.fyi includes 7 photos including images showing wheelchair, caregiver, building, landscaping, garden, grass, architecture, outdoors, and more.
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