Parkway Manor Care Ctr Inc in Lubbock, TX

Pros

• The staff at Lubbock Healthcare treats residents like family.
• The therapists are excellent and caring.
• The facility is clean, well-maintained, and welcoming.
• The housekeeping and activity teams are fantastic and actively support residents.
• Heather goes above and beyond in the admissions process.
• The administrator and director of nurses are attentive and dedicated to residents' needs.
• The dining options are appetizing and the meals are enjoyed by residents.
• The therapy team helps patients regain independence and improves their mobility.
• The staff are friendly, kind, and genuinely care about residents.
• The environment feels homey, positive, and supportive.

Cons

• A reviewer said a patient was left without a walker, a shower, or pain medication after a total hip replacement, with the call button answered only after an hour.
• A reviewer criticized the facility's policies as ridiculous and said there was no walker for patients who couldn't walk.
• A reviewer claimed the facility trespasses visitors who speak up for their loved ones and would neglect residents.
• A reviewer urged others not to place their loved ones there, alleging terrible service from the director down to the nurses.
• A reviewer said breakfast was not good, noting that in the morning hardly anyone was eating the eggs.
• A reviewer said the residents are a little hard to deal with, despite the staff being great and the facility clean.

Review

Parkway Manor Care Center in Lubbock is best suited for families seeking long-term skilled nursing care or short-term rehabilitation where a warm, homelike atmosphere matters as much as clinical care. The community earns consistent praise for cleanliness, a welcoming vibe, and staff who treat residents like family. Families often report a stable, caring cadre of caregivers, with therapists who help residents regain mobility and administrators who project steadiness. For residents who value daily engagement, visible activity programming, and meals that feel comforting rather than clinical, Parkway Manor regularly checks the box. This is not a sterile hospital corridor; it's a true community where residents appear settled, content, and connected.

But several reviews flag reasons some families may want to explore alternatives. The most serious concerns center on safety and responsiveness: delayed call-button responses, gaps in mobility support, and accounts of neglect or punitive rules during visits. A few accounts describe being trespassed after raising concerns about a loved one, a troubling dynamic that can erode trust. For seniors with high medical complexity, or families demanding strict zero-tolerance for any lapse in care or rights protection, these red flags warrant caution and parallel consideration of other facilities with more transparent governance and robust oversight.

On the plus side, the strongest themes cluster around cleanliness, approachable staff, and a therapy-focused path back to independence. Reviewers repeatedly highlight tidy, well-maintained spaces, friendly CNAs and nurses who know residents well, and an administrator who seems genuinely invested in resident welfare. Therapy teams are praised for proactive rehab and measurable progress, and families commend the admission process and ongoing support. Dining, activity schedules, and housekeeping receive frequent compliments, painting a picture of a lively, cared-for environment. These strengths - access to skilled rehab, familiar staff, and a warm atmosphere - can soften or even offset occasional operational hiccups.

To decide with confidence, prospective families should probe specific realities behind the impressions. In tours, press for candid answers about staffing levels, nurse-to-patient ratios, and average call-light response times. Ask how care plans are updated, who documents concerns, and how quickly families receive follow-up. Verify maintenance of equipment like walkers or mobility aids in residents' rooms, and request to observe meal service and therapy sessions. Speak with current residents and their families about whether they feel heard and protected. Finally, obtain a clear read on the administrator and director of nursing's responsiveness and accountability, since that leadership thread appears to color many experiences.

Therapy-forward care makes Parkway Manor appealing for post-acute stays aimed at regaining independence, and several reviews attest to meaningful rehab outcomes. For long-term residents, the same strengths translate into dependable daily routines, predictable staff, and ongoing social engagement. The community's clean, homelike ambience also supports emotional well-being, reducing the institutional feel many families fear. Yet the potential downsides - especially if staffing is stretched - can magnify frustrations around responsiveness and visitation rules. For families who tolerate or even welcome occasional friction in exchange for a warm, personally attended environment, Parkway Manor remains a strong candidate; for others, a broader market search may be advisable.

Bottom line: Parkway Manor Care Center offers a practical, attentive environment with solid housekeeping, engaged therapy, and caring front-line staff. It serves best those who want a community atmosphere where staff know residents by name and care plans are actively managed by a committed leadership team. The notable caveats should be weighed against the positives: improved staffing, clear resident-rights protections, and transparent complaint handling would bolster confidence. Families with reasonable expectations but a priority on personal connection and consistent care will find Parkway Manor a compelling option in Lubbock, while those prioritizing an operation with zero-risk margins may wish to examine competing facilities more intensively.

This part of Lubbock, Texas, offers convenient access to a variety of healthcare facilities including physicians' offices, hospitals, and pharmacies. The area is well-equipped with Texas Tech University's medical services as well as Covenant Health System for comprehensive medical care. Additionally, there are numerous dining options ranging from casual fast food restaurants like Sonic Drive-In and Whataburger to upscale establishments such as Triple J Chophouse & Brew. Residents can also enjoy outdoor activities at nearby parks like Mackenzie Park and Tech Terrace Park. For leisure activities, there are cafes like Monomyth Coffee and theaters like TTU - SUB - Allen Theatre within a short drive. With its proximity to essential amenities and healthcare services, this part of Lubbock would be a convenient and comfortable choice for senior living.

Physicians

• Texas Tech University (0.8 miles)
• Parkway Community Health Center (0.8 miles)
• Covenant Medical Group: Drs. Leighton & Otahbachi (3.4 miles)
• I 27 Medical Center (3.5 miles)
• TTU - Student Wellness Center (4.4 miles)
• OccMed Associates (4.5 miles)
• Community Health Center of Lubbock (4.7 miles)

Restaurants

• Sonic Drive-In (1.3 miles)
• Two Docs Brewing (2.4 miles)
• Triple J Chophouse & Brew (2.5 miles)
• Pancake House (2.9 miles)
• Whataburger (3.1 miles)
• Taqueria Jalisco (3.2 miles)
• Bier Haus (3.3 miles)

Hospitals

• Sunrise Canyon Hospital (1.6 miles)
• Fmc Heart of Lubbock (3.4 miles)
• Covenant Health System (4.5 miles)
• UMC: Nuclear Medicine (4.9 miles)
• UMC Outpatient Surgery (5 miles)
• Covenant Children's Emergency Room (5.2 miles)
• Covenant Children's Hospital (5.2 miles)

Parks

• Mackenzie Park (2.3 miles)
• Tech Terrace Park (4.7 miles)

Pharmacies

• United Coalition Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• Health Mart Pharmacy (3.3 miles)
• Raff & Hall Drug Store-Family Park (3.3 miles)
• Amigos (3.6 miles)
• Amigos Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Monomyth Coffee (3.3 miles)
• Starbucks (3.7 miles)
• J & B Coffee Co. (4.4 miles)

Places of Worship

• Saint E's - Hanley Hall (3.6 miles)

Theaters

• TTU - SUB - Allen Theatre (4.1 miles)