Parkway Manor Care Ctr Inc

Pros

• The staff at Lubbock Healthcare treats residents like family.
• Therapists Susan, Kyle, and Victoria are excellent and caring.
• The custodial and housekeeping teams keep the facility spotless and well maintained.
• The administration and DON are attentive and proactive to residents' needs.
• The therapy staff helps residents regain independence and return to daily living.
• The facility is welcoming, clean, and feels like home.
• Heather and the admissions team go above and beyond for families.
• Residents appear happy and well cared for, with engaging activities.
• The staff are friendly, helpful, and smiling.
• The facility is a great choice for long-term or short-term care and rehabilitation.
• Families feel their concerns are heard and addressed.
• The administrator is praised as one of the best in the state.

Cons

• One reviewer claims that after a total hip replacement the patient was left to suffer, with no walker, no shower, no pain medication, and a call button that took an hour to be answered.
• Another reviewer says the facility trespasses visitors who speak up for their loved one, and that evidence of concerns was removed.
• A reviewer warns not to place a loved one in this facility, alleging staff neglect and that the facility doesn't care when loved ones are their advocate.
• A reviewer states, "DO NOT PUT YOUR LOVED ONES HERE, IF YOU HAVE ANOTHER OPTION," accusing the administrator and nurses of terrible service.
• A reviewer complains about restrictive rules after hospitalization, including being told not to nap while visiting.
• A reviewer notes short-staffing and delayed responses to call buttons.
• A reviewer mentions breakfast being poor, even though lunch and dinner were described as better.

Review

Lubbock Health Care Center is widely described by families and visitors as a place that feels like home, where residents are treated with genuine warmth and respect. Across numerous accounts, the environment is consistently labeled as clean, well maintained, and welcoming. Several reviewers note that the facility has shed any lingering "nursing home" scent or stigma, evolving into a space that many feel is comfortable and almost inviting - sometimes even described as feeling like a high-end hotel with its modern design and pleasant aroma. The general mood expressed in these reflections is one of positivity about the atmosphere, the cleanliness, and the overall sense that people are cared for as individuals.

A large part of the praise centers on the staff. Families repeatedly commend the people who care for loved ones on a day-to-day basis. The therapy team - Susan, Kyle, and Victoria - is singled out for being compassionate and attentive, helping residents regain independence and return home when possible. The nursing and CNA teams are described as consistently kind and helpful, with particular appreciation for staff who have been with the facility for years. The housekeeping crew, activity director, laundry staff, and maintenance personnel are also praised for their reliability and for contributing to a bright, well-functioning environment. Heather, in particular, is spotlighted for her exceptional work in the admissions process, going "above and beyond" to assist families, which reinforces a perception that staffing is both capable and caring.

Leadership and administrative care also stand out in these evaluations. Several reviewers highlight the administrator as a standout leader, with one noting they are "one of the Best in the state of Texas," and another emphasizing that the director and DON are deeply attentive to patient needs. Families appreciate how management responds to concerns and maintains open lines of communication during challenging times, even mentioning how the facility navigated the COVID era with a focus on keeping families informed and residents safe. The general sense is that strong leadership translates into consistent care, accountability, and a culture oriented toward residents' well-being.

The facility is described as suitable for both short-term rehabilitation and long-term care, with the therapy team helping patients progress toward independence and discharge when possible. Reviewers who used the center for post-hospital rehabilitation speak positively about the results they observed - residents appearing engaged, able to participate in activities, and making strides in physical therapy. The everyday operations - such as daily activities, meal service, and opportunities for social interaction - are portrayed as well organized, with staff going the extra mile to ensure residents' comfort and satisfaction.

Food and dining experiences are a mix of praise for the overall quality and occasional critique. A number of comments note that meals and lunches are appealing and that the overall dining experience contributes to a home-like atmosphere. Some mentions of breakfast being less favored by certain residents appear in the mix, yet they do not overshadow the broader impression that meals are generally satisfactory and that residents are well cared for at mealtimes.

However, the landscape of reviews is not uniformly glowing. One particularly stark account describes a painful hospital-to-facility transition where a patient was left without essential supports (a walker, a proper bed setup, or adequate pain management) after a hip replacement, with a call button that went unanswered for an extended period. This account emphasizes neglect and safety concerns, including the use of a bedside commode as a substitute for appropriate equipment, and it paints a picture of a facility that failed to meet basic standards during a vulnerable time. A later note from the same post suggests the reviewer felt retaliated against after speaking up for their loved one, including claims that photos were removed as evidence. This perspective contrasts sharply with the overwhelmingly positive sentiment in other reviews and serves as a reminder that experiences can vary significantly from one family to another.

Other comments touch on the realities of staffing pressures. Several reviewers acknowledge that there are times when staff are stretched thin or short-handed, yet they still observe a team that pulls together under pressure. There is a sense that, even in challenging periods, the staff's dedication remains palpable and that the facility strives to keep residents safe and well cared for. This complexity - where strong, compassionate care exists alongside acknowledged staffing challenges - adds nuance to the overall portrait of Lubbock Health Care Center.

Overall, the sentiment across most reviews is one of gratitude and trust in the care provided. Families share heartfelt appreciation for the staff's kindness, the attention to residents' needs, and the sense that their loved ones are respected and valued. The facility's emphasis on a clean, comfortable, and supportive environment - coupled with positive remarks about administration, therapy, and daily operations - paints a picture of a place many families would confidently consider for long-term care or short-term rehabilitation. Yet the occasional cautions remind prospective families to gather firsthand information, ask questions about safety protocols, and observe the facility for themselves.

In the end, Lubbock Health Care Center emerges as a place with many strengths that resonate deeply with families: a welcoming atmosphere, a culture of compassionate care, stable and attentive leadership, and a robust therapy program that helps residents regain independence. At the same time, it is clear that no facility is flawless, and some experiences - particularly around hospital transitions and safety - underscore the need for vigilant oversight and ongoing dialogue between families and staff. For those weighing options, the facility presents as a compelling choice for many, supported by numerous voices of gratitude, while also underscoring the importance of due diligence, clear communication, and continuing advocacy to ensure every resident receives the best possible care.

This part of Lubbock, Texas, offers convenient access to a variety of healthcare facilities including physicians' offices, hospitals, and pharmacies. The area is well-equipped with Texas Tech University's medical services as well as Covenant Health System for comprehensive medical care. Additionally, there are numerous dining options ranging from casual fast food restaurants like Sonic Drive-In and Whataburger to upscale establishments such as Triple J Chophouse & Brew. Residents can also enjoy outdoor activities at nearby parks like Mackenzie Park and Tech Terrace Park. For leisure activities, there are cafes like Monomyth Coffee and theaters like TTU - SUB - Allen Theatre within a short drive. With its proximity to essential amenities and healthcare services, this part of Lubbock would be a convenient and comfortable choice for senior living.

Physicians

• Texas Tech University (0.8 miles)
• Parkway Community Health Center (0.8 miles)
• Covenant Medical Group: Drs. Leighton & Otahbachi (3.4 miles)
• I 27 Medical Center (3.5 miles)
• TTU - Student Wellness Center (4.4 miles)
• OccMed Associates (4.5 miles)
• Community Health Center of Lubbock (4.7 miles)

Restaurants

• Sonic Drive-In (1.3 miles)
• Two Docs Brewing (2.4 miles)
• Triple J Chophouse & Brew (2.5 miles)
• Pancake House (2.9 miles)
• Whataburger (3.1 miles)
• Taqueria Jalisco (3.2 miles)
• Bier Haus (3.3 miles)

Hospitals

• Sunrise Canyon Hospital (1.6 miles)
• Fmc Heart of Lubbock (3.4 miles)
• Covenant Health System (4.5 miles)
• UMC: Nuclear Medicine (4.9 miles)
• UMC Outpatient Surgery (5 miles)
• Covenant Children's Emergency Room (5.2 miles)
• Covenant Children's Hospital (5.2 miles)

Parks

• Mackenzie Park (2.3 miles)
• Tech Terrace Park (4.7 miles)

Pharmacies

• United Coalition Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• Health Mart Pharmacy (3.3 miles)
• Raff & Hall Drug Store-Family Park (3.3 miles)
• Amigos (3.6 miles)
• Amigos Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Monomyth Coffee (3.3 miles)
• Starbucks (3.7 miles)
• J & B Coffee Co. (4.4 miles)

Places of Worship

• Saint E's - Hanley Hall (3.6 miles)

Theaters

• TTU - SUB - Allen Theatre (4.1 miles)