The Garrison Center

Pros

• The Garrison has supportive and caring staff who truly care for the residents they take care of daily.
• The new Director of Nurses is hands-on and knowledgeable about the residents' needs.
• Staff members demonstrate compassion and kindness not only towards the residents but also towards each other.
• Many families have had positive experiences with staff working collaboratively to resolve issues.
• The Director of Nursing (DON) and administrator are recognized for making a significant difference in the facility's environment.

Cons

• Garrison only cares about money and not the well-being of patients.
• The physical therapists and case workers at Garrison are incompetent, failing to order necessary equipment for discharge.
• The facility is poorly run and has been described as a dump.
• There are numerous horror stories regarding poor service from residents.
• The building and grounds are filthy, reflecting a lack of professionalism from staff.
• Some staff members have been described as uneducated and indifferent to residents' needs.
• Concerns have been raised about misleading pricing information that does not reflect the actual costs for private pay residents.

Review

The Garrison rehabilitation facility has been the subject of mixed reviews from families and patients, presenting a complex picture of care, service quality, and operational effectiveness. A significant number of reviewers express concern about the institution’s priorities, alleging that it prioritizes profits over genuine patient care. One particularly troubling account recounts an aunt who spent nearly two months in rehabilitation at Garrison during the COVID-19 lockdown. Her family was frustrated by what they perceived as incompetence among physical therapists and case workers when it came to ensuring that necessary medical equipment was available upon her discharge. The doctors had to intervene to ensure she received a wheelchair and shower chair; even now, they are still awaiting a hospital bed. This raises alarming questions about the facility’s management and ability to provide adequate patient support during critical times.

Multiple reviews echoed similar sentiments about the quality of services and overall environment within Garrison. Some described it as poorly run and likened the facility to a "dump." They shared horror stories regarding inadequate care that left loved ones feeling neglected at a time when families could not visit due to lockdown measures. The inability for families to directly monitor their relatives’ well-being exacerbated these concerns, making it crucial for staff to be reliable advocates for resident needs—an expectation that many reviewers felt wasn’t met.

Despite the negative feedback from some families, there were also positive experiences highlighted in contrasting reviews. Certain individuals praised Garrison as “a great place” filled with supportive and caring staff members who genuinely strive to make a difference in their patients' lives. Acknowledgments were made specifically toward leadership positions such as the Director of Nursing (DON) and administrators who foster an environment conducive to compassionate care. These positive accounts suggest that there may be pockets of effective service within Garrison that stand out against an otherwise lackluster backdrop.

Furthermore, several reviewers emphasized how important staff relationships are in creating a nurturing atmosphere for residents. They noted that many caregivers demonstrate compassion not only towards residents but also towards each other, contributing positively to morale within the workplace. This camaraderie among staff can play an essential role in ensuring high-quality care is delivered consistently across various shifts and departments.

Yet even amidst praise for individual team members, discontent surfaced regarding systemic issues within the facility's structure. For example, one reviewer shared their experience navigating multiple problems over more than a year while their father resided there; although solutions were eventually found through collaboration with staff, dissatisfaction persisted regarding whether this was truly the right place for their loved one. Price discrepancies were also another point of concern mentioned by some families: despite advertised rates on various platforms indicating lower costs, those using private pay options reported paying nearly double what was listed.

In conclusion, while some individuals have experienced commendable levels of care from dedicated professionals at Garrison rehabilitation facility, widespread reports highlight significant shortcomings related to overall management quality and communication processes surrounding patient needs—especially concerning discharge planning during critical health challenges like COVID-19 lockdowns. These mixed responses underscored how vital it is for prospective residents' families to conduct thorough research before placing loved ones into such environments where ongoing oversight becomes limited due to visitation restrictions or other barriers affecting family engagement in care decisions.

Physicians

• Texas Tech Physicians-Pediatrics (0.3 miles)
• Vascular Surgery (0.3 miles)
• Gee Robert Texas Tech Physicians Psychiatry Lubbock (0.3 miles)
• Ttuhsc-Department of Surgery (0.3 miles)
• Leigh Ann Jenkins (0.4 miles)
• Dr Brigitte Curtis, MD (0.7 miles)
• Dr Michel C. Oliva (0.7 miles)

Pharmacies

• UMC Outpatient Pharmacy (0.3 miles)
• CVS Pharmacy (1.1 miles)
• Southwest Pharmacy (1.2 miles)
• Clark's Hub City Pharmacy (1.2 miles)
• Amigos Pharmacy (1.5 miles)
• Amigos (1.5 miles)
• CVS Pharmacy (1.5 miles)

Hospitals

• UMC Outpatient Surgery (0.3 miles)
• UMC: Nuclear Medicine (0.4 miles)
• Covenant Children's Hospital (1.2 miles)
• Covenant Specialty Hospital (1.2 miles)
• Covenant Children's Emergency Room (1.2 miles)
• Covenant Behavioral Health Service (1.4 miles)
• Lubbock Heart Hospital (1.4 miles)

Restaurants

• Blue Sky Texas (0.4 miles)
• Sonic Drive-In (0.7 miles)
• Rosa's Café & Tortilla Factory (0.7 miles)
• Thai Pepper (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Sonic Drive-In (1.4 miles)
• Panda Express (1.4 miles)

Places of Worship

• Catholic Diocese of Lubbock (1 miles)
• Saint E's - Hanley Hall (1.7 miles)

Cafes

• Starbucks (1.4 miles)
• J & B Coffee Co. (1.9 miles)
• Monomyth Coffee (1.9 miles)

Theaters

• TTU - SUB - Allen Theatre (1.4 miles)
• Alamo Drafthouse Lubbock (1.9 miles)

Parks

• Tech Terrace Park (1.5 miles)