The Garrison Center in Lubbock, TX

Pros

• The Administration staff are real nice and helpful.
• The nurses are really good medical professionals.
• The therapist who worked with her mother was very informative and helpful.
• Garrison is a great place to work; everyone is so friendly and helpful.
• The Garrison staff are caring and always take the time to give residents the attention they need; they treat them like family.
• The facility is clean and well maintained, with friendly and helpful staff.
• The front desk staff are sweet and helpful, signing visitors in and guiding them to rooms.
• The service for visitors and patients is excellent.
• Volunteering there has been a great experience; the staff are kind and take good care of residents and volunteers.
• The place is wonderful with wonderful people who take good care of residents.

Cons

• The reviewer claims the facility is "crappy," alleges patients were given the wrong medications, and says CNAs diagnose patients instead of doctors.
• A reviewer describes the staff as neglectful, noting near-fatal infection from poor care and that they were kicked out while still in a hospital, with belongings missing.
• It is stated that there is no dietitian and all residents are fed the same food, with office staff not communicating with families.
• The facility is called the worst in Lubbock, described as filthy with unprofessional, uneducated staff who could care less about residents, including an evil head nurse.
• The center is accused of caring only about money, with poorly handled discharge planning and failure to order necessary equipment.
• Pricing is described as misleading, with private-pay costs reportedly double what is listed.
• Some reviews mention meals being cold and not served on time.

Review

The Garrison Center in Lubbock is best suited for families seeking a warm, high-touch rehab and long-term care environment where therapy teams and nursing staff are consistently praised for compassion and expertise. This community shines for residents who value daily kindness, steady family updates, and a facility culture that treats people like family. It is particularly well-matched for short-term rehabilitation as well as memory-support and ongoing care where daily therapy, strong nursing oversight, and a positive atmosphere are top priorities. Those who need meticulous medication safety oversight, ironclad discharge planning, or highly transparent, fixed pricing may want to consider alternatives.

Two overwhelming strengths anchor decision-making here: a culture of genuine warmth from front-desk staff through to the bedside, and robust clinical care delivered by capable nurses, therapists, and aides. Reviewers repeatedly highlight the care teams' professionalism, their willingness to explain what's happening, and their willingness to go the extra mile to help residents regain mobility and comfort. The facility itself reads as clean, well-maintained, and recently remodeled, with a layout that many find more private and home-like than expected. For families prioritizing emotional reassurance and practical rehab progress, these advantages often outweigh other concerns.

Leadership and therapy services repeatedly emerge as core advantages. The DON and administrator are frequently singled out for making a tangible difference, and the therapy staff - physical, occupational, and speech - are described as hardworking and attentive. This leadership stability, combined with therapists who "go above and beyond," helps residents regain function and provides families with confidence about ongoing care. In many cases, the communication loop to families is strong - updates on progress and timely notes about changes in status foster a sense of partnership rather than surprise. Fewer reviews suggest gaps here, and those that do tend to be isolated or tied to individual circumstances rather than systemic flaws.

Still, the landscape is not without significant caveats. A minority of reviews report serious safety and care concerns, including claims of medication errors and incomplete discharge planning. Some families reference neglectful experiences and even alleged neglectful behavior by certain staff members, paired with complaints about room furnishings and food service inconsistencies. A few comments point to perceived pricing opacity, with private-pay costs appearing higher than advertised, and concerns about weekend staffing. These red flags cannot be dismissed; they underscore the reality that no facility is perfect and that individual experiences can diverge sharply.

For families weighing this community, the key is to align expectations with realities on the ground. The Garrison is an especially strong option for those who want a friendly, attentive environment with reliable rehab services and a culture of caring. It remains an excellent fit for residents who respond well to consistent bedside presence, proactive family communication, and a remodeling that enhances comfort. Yet for families prioritizing flawless medication safety, perfectly transparent pricing, or ironclad discharge logistics, it makes sense to compare other options in the market and to ask pointed questions during tours and admissions discussions.

In practice, a thorough visit should focus on concrete safeguards: request to meet the director of nursing, review the latest care plans, and see documentation of medication reconciliation procedures. Inquire about staffing ratios on weekends, the availability of a dedicated dietitian, and the process for discharge planning and equipment provisioning. Walk the hallways, tour patient rooms for privacy and furnishings, and sample a menu to gauge food quality and timeliness. When those elements align with a family's priorities - emotional warmth, active therapy, and clear, proactive communication - the Garrison Center stands out as one of the best, most dependable choices in Lubbock. If not, the field offers solid alternatives worthy of comparison.

Physicians

• Texas Tech Physicians-Pediatrics (0.3 miles)
• Vascular Surgery (0.3 miles)
• Gee Robert Texas Tech Physicians Psychiatry Lubbock (0.3 miles)
• Ttuhsc-Department of Surgery (0.3 miles)
• Leigh Ann Jenkins (0.4 miles)
• Dr Brigitte Curtis, MD (0.7 miles)
• Dr Michel C. Oliva (0.7 miles)

Pharmacies

• UMC Outpatient Pharmacy (0.3 miles)
• CVS Pharmacy (1.1 miles)
• Southwest Pharmacy (1.2 miles)
• Clark's Hub City Pharmacy (1.2 miles)
• Amigos Pharmacy (1.5 miles)
• Amigos (1.5 miles)
• CVS Pharmacy (1.5 miles)

Hospitals

• UMC Outpatient Surgery (0.3 miles)
• UMC: Nuclear Medicine (0.4 miles)
• Covenant Children's Hospital (1.2 miles)
• Covenant Specialty Hospital (1.2 miles)
• Covenant Children's Emergency Room (1.2 miles)
• Covenant Behavioral Health Service (1.4 miles)
• Lubbock Heart Hospital (1.4 miles)

Restaurants

• Blue Sky Texas (0.4 miles)
• Sonic Drive-In (0.7 miles)
• Rosa's Café & Tortilla Factory (0.7 miles)
• Thai Pepper (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Sonic Drive-In (1.4 miles)
• Panda Express (1.4 miles)

Places of Worship

• Catholic Diocese of Lubbock (1 miles)
• Saint E's - Hanley Hall (1.7 miles)

Cafes

• Starbucks (1.4 miles)
• J & B Coffee Co. (1.9 miles)
• Monomyth Coffee (1.9 miles)

Theaters

• TTU - SUB - Allen Theatre (1.4 miles)
• Alamo Drafthouse Lubbock (1.9 miles)

Parks

• Tech Terrace Park (1.5 miles)