The Garrison Center

Pros

• The administration staff are real nice and helpful.
• The nurses are very good medical professionals.
• Therapists who work with residents are very informative and helpful.
• The Garrison staff are very caring and always take the time to give residents the attention they need.
• The front desk staff are friendly and helpful, greeting visitors and guiding them to rooms.
• The facility is clean, well maintained, and offers a private-feeling room layout.
• The environment is uplifting, respectful, and full of heart.
• The nurses, CNAs, therapists, and other staff are wonderful.
• The service is excellent for both visitors and patients.
• The Garrison nurses and therapists go above and beyond to provide excellent care and rehab.
• The facility is beautiful and recently remodeled with kind and caring staff.
• The atmosphere is pleasant and professional; staff care for the residents.

Cons

• The reviewer would give zero stars and wouldn't trust the facility, claiming it was so poor they wouldn't leave even a pet tarantula there; they alleged a dad left swollen and near death after rehabilitation, with wrong medications and apparent staff indifference, and that CNAs diagnose patients instead of doctors and need more education.
• One reviewer called the place awful and neglectful, noting a nurse named Samantha and saying they almost became septic due to negligence, with belongings missing after discharge.
• A reviewer criticized the absence of a dietician and said the same food is served to all residents regardless of diabetes or allergies, and that the office staff do not communicate with families adequately.
• A reviewer stated they were kicked out of the hospital while still admitted, and had many belongings missing.
• A reviewer claimed CNAs diagnose patients rather than doctors, implying the staff should return to school for better education.
• A reviewer was disappointed by the lack of room and furnishings in patient rooms.

Review

The collective voice about The Garrison Geriatric Education and Care Center paints a picture of a place where warmth and genuine care are valued by many who pass through its doors. Across dozens of reviews, families, patients, volunteers, and visitors repeatedly describe staff as friendly, attentive, and dedicated. Administration and front-desk teams are frequently praised for their helpfulness and welcoming demeanor, with several reviewers noting how smoothly check-ins go and how the first impressions set a positive tone for the visit. The overall mood conveyed is that this is a place where people strive to make you feel supported and heard from the moment you arrive.

Nurses, aides, and the broader care team draw strong commendations for their professionalism and compassion. Several reviewers highlight the nurses as especially caring and capable, and they consistently mention that caregivers take time to explain procedures, answer questions, and keep families informed. The sentiment extends beyond bedside care to include the therapists who work with residents; many describe therapy teams as informative, patient, and effective, with comments like "the therapy was really good" and "the physical therapist went above and beyond." Visitors repeatedly note that the staff treat residents with respect, dignity, and a genuine sense of concern, which makes the experience feel more like a supportive, family-centered effort than mere routine care.

The Garrison is also presented as a place where the rehabilitative process feels collaborative and hopeful. Family members and volunteers alike emphasize that the staff and therapists are focused on real progress and clear communication about goals and outcomes. Several testimonials celebrate the rehab experience as a positive part of patients' journeys, with statements about improvements in mobility and well-being attributed to dedicated physical and occupational therapy teams. The sense of purpose and dedication shown by caregivers, therapists, and support personnel emerges as a common thread, contributing to a broadly favorable view of the center as a place of meaningful care and recovery.

Beyond direct care, the community around The Garrison gets high marks for its welcoming atmosphere and clean, well-kept facilities. The reviews describe a beautiful, recently remodeled environment that feels comfortable and respectful of residents' privacy. Visitors appreciate not only the physical space but also the overall ambience - it's described as uplifting, with staff who create a positive, heartful energy that resonates with both residents and families. Supportive comments from volunteers reinforce this impression, highlighting the center as a place where residents are treated with kindness and where volunteers feel valued and inspired to return. The combination of cleanliness, camaraderie, and a patient-centered approach contributes to a strong sense of trust and appreciation.

Nutrition and communication emerge as areas where some reviewers see room for improvement, alongside the many praise-filled accounts. A few comments point to issues with food options or dietary customization, noting the absence of a dietician and suggesting that meals should better accommodate diabetic needs and allergies. There are also references to communication gaps between office staff and families, with requests for clearer updates and more consistent information sharing. One reviewer even noted a desire for meals to be served hot and more tailored to individual dietary requirements, signaling that while the care environment is highly regarded, practical aspects of daily life at the facility could benefit from ongoing attention.

Amid the overwhelmingly positive feedback, there are a small number of highly critical accounts that cannot be ignored. One review conveys a grave level of concern, describing what the author perceives as medical missteps and neglect that allegedly led to serious harm, including the wrong medications and a patient nearing a life-threatening condition. The reviewer also alleges that a CNA-provided diagnosis, rather than a physician's, occurred and that the facility did not respond adequately to the situation. Additional assertions include issues with discharge timing during a hospital stay and missing personal belongings. Because these claims come from a single reviewer and involve serious accusations, they are presented here as allegations rather than established facts, underscoring the importance of independent verification and ongoing internal review where concerns are raised.

Taken together, the reviews present a nuanced portrait of The Garrison: a place where many people experience genuine warmth, professional care, and a community-oriented vibe that fosters trust and gratitude. The staff - administrative, nursing, therapy, and support - are repeatedly described as the heart of the facility, delivering compassionate, attentive care that residents and families value deeply. The environment is praised for its cleanliness, remodeling, and thoughtful layout, which contribute to a sense of safety and comfort. At the same time, a minority of reviewers call for improvements in nutrition services, family communication, and, in at least one case, emphasize the need for thorough investigation of serious allegations. For families considering a transition to The Garrison, the consistent thread is clear: there is much to commend here, tempered by a reminder to engage proactively with care teams and address any concerns openly to ensure the best possible outcomes for loved ones.

Physicians

• Texas Tech Physicians-Pediatrics (0.3 miles)
• Vascular Surgery (0.3 miles)
• Gee Robert Texas Tech Physicians Psychiatry Lubbock (0.3 miles)
• Ttuhsc-Department of Surgery (0.3 miles)
• Leigh Ann Jenkins (0.4 miles)
• Dr Brigitte Curtis, MD (0.7 miles)
• Dr Michel C. Oliva (0.7 miles)

Pharmacies

• UMC Outpatient Pharmacy (0.3 miles)
• CVS Pharmacy (1.1 miles)
• Southwest Pharmacy (1.2 miles)
• Clark's Hub City Pharmacy (1.2 miles)
• Amigos Pharmacy (1.5 miles)
• Amigos (1.5 miles)
• CVS Pharmacy (1.5 miles)

Hospitals

• UMC Outpatient Surgery (0.3 miles)
• UMC: Nuclear Medicine (0.4 miles)
• Covenant Children's Hospital (1.2 miles)
• Covenant Specialty Hospital (1.2 miles)
• Covenant Children's Emergency Room (1.2 miles)
• Covenant Behavioral Health Service (1.4 miles)
• Lubbock Heart Hospital (1.4 miles)

Restaurants

• Blue Sky Texas (0.4 miles)
• Sonic Drive-In (0.7 miles)
• Rosa's Café & Tortilla Factory (0.7 miles)
• Thai Pepper (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Sonic Drive-In (1.4 miles)
• Panda Express (1.4 miles)

Places of Worship

• Catholic Diocese of Lubbock (1 miles)
• Saint E's - Hanley Hall (1.7 miles)

Cafes

• Starbucks (1.4 miles)
• J & B Coffee Co. (1.9 miles)
• Monomyth Coffee (1.9 miles)

Theaters

• TTU - SUB - Allen Theatre (1.4 miles)
• Alamo Drafthouse Lubbock (1.9 miles)

Parks

• Tech Terrace Park (1.5 miles)