August Healthcare in Lubbock, TX

Pros

• The staff are very experienced and helpful with recovery.
• The staff provide excellent service and are lovely.
• They were super nice at the Easter event.
• The new staff have brought improvements and big changes for the better.
• It is a great place for loved ones, especially for tracheotomy care.
• The therapy team is fantastic and makes a real difference in residents' lives.
• The facility is five-star with supportive administration.
• The building is well maintained daily.
• Residents enjoy a delicious well-balanced diet.
• It is recommended for long-term or short-term rehabilitation stays.
• The admin team is awesome and the facility is very clean.
• Southern Specialty is a gem in Lubbock with administrators who care deeply for residents and staff.

Cons

• They don't clean the rooms correctly.
• They don't give meds on time.
• It is pitiful.
• They take forever.
• Worker Erica is pathetic.
• This place is a dump; the place is nasty; the rooms are too crowded; the majority of the staff suck and don't care.
• The management is horrible; they treat their employees with the utmost disrespect, they don't care about their residents.
• WORSE PLACE EVER DONT EVER SEND YOUR LOVED ONES HERE NEVER
• Very bad service; the nurses got angry when I asked them to help my husband.

Review

August Healthcare in Lubbock is best suited for families seeking aggressive rehabilitation with medically attentive oversight, particularly for residents who require complex therapy and specialized care such as tracheostomy or ventilator support. The program's strongest draw is the therapy and nursing teams, consistently described as skilled, compassionate, and relentlessly focused on progress. Numerous reviewers credit therapists with handling tough cases, driving meaningful gains, and coordinating well with medical staff. Administrators and admissions personnel are repeatedly praised for clear, responsive communication and a leadership approach that appears actively involved in daily operations. For families prioritizing tangible rehab outcomes and professional clinical oversight, this community can deliver noteworthy results.

Nevertheless, there is a clear caveat: the day-to-day reliability of non-clinical care can vary enough to merit serious caution. Some reviews allege basic tasks - room cleaning, timely medication administration, even meal quality - are not consistently executed. Varying staff attitudes and occasional understaffing on certain shifts surface as persistent concerns. A subset of complaints targets management and accountability, describing leadership as less responsive or even discordant when issues arise. For families who prize predictability in daily routines and consistent bedside care, these reports argue for seriously exploring alternatives or demanding stringent oversight and a concrete plan before committing.

The strength of the clinical program largely offsets these concerns when rehabilitation goals are the priority. Front-line caregivers - nurses, therapy aides, and respiratory therapists - receive frequent praise for competence and genuine care. The facility's reputation for tracheotomy and ventilator-related care is underpinned by positive outcomes in therapy and weaning, with therapists and clinicians often singled out for going above and beyond. Reports of improving administration practices, alongside clean, well-maintained spaces, reinforce a message that the most meaningful gains tend to occur where medical teams are aligned with leadership. In practice, clinical excellence and positive therapeutic momentum can outweigh the frustration of intermittent non-clinical lapses, provided ongoing oversight remains in place.

To protect against the risks, families should enter with a plan for accountability and ongoing verification. During visits, request a candid look at staffing rosters across shifts, and probe how med-pass routines are tracked and carried out. Ask to meet the DON and the administrator, and insist on a current, written care plan with concrete rehab milestones and contingency steps for medication delays or missed tasks. Inquire about the vent/trach unit specifically, wound care capabilities, and how therapy progress is documented and communicated to families. Seek references from current residents and families who have recent experience, and consider a trial period or staged admission to measure consistency before extending long-term commitments.

The overall picture is decisively polarized: a facility praised for transformative rehabilitation and administration-driven improvement, yet haunted by reports of inconsistent daily care and leadership-related frustration. The 4.2 overall rating from about 100 reviews, including a substantial number of five-star accolades and a notable minority of one-star accounts, mirrors this split. The strongest, repeatable positives center on therapy quality, compassionate nursing, and a leadership team willing to engage families and address concerns. The most troubling themes focus on routine reliability, cleanliness, and accountability, with some reviewers recounting experiences that feel chaotic or disconnected from medical progress. The takeaway is that outcomes can be excellent when the rehabilitation program and management are aligned, but the risk of uneven daily operations remains a real factor.

Bottom line: August Healthcare is a serious consideration for families where rehabilitative goals take precedence and where vigilant oversight will be maintained. It is less ideal for those seeking an unvarying, consistently smooth daily experience across all shifts, or for families unwilling to push for clear accountability and a structured care plan. If this community is chosen, lock in a comprehensive admission agreement, establish regular progress updates, and insist on direct, ongoing access to clinical leadership. When these guardrails are in place, the robust therapy program can translate into meaningful recovery and genuine progress toward long-term independence; without them, the very strengths risk being undercut by uneven daily care.

This part of Lubbock, Texas, offers a convenient and well-equipped neighborhood for senior living. With a variety of healthcare facilities including consultants in infectious diseases, pharmacies, and hospitals such as Covenant Women's and Children's Hospital nearby, seniors can easily access medical care. There are also several dining options ranging from fast food to ethnic cuisine like Thai Pepper and I Love Pho. Additionally, the presence of places of worship such as the Catholic Diocese of Lubbock and Highland Baptist Church provides spiritual support for residents. For leisure activities, seniors can enjoy Tech Terrace Park for outdoor recreation or catch a movie at Alamo Drafthouse Lubbock or TTU - SUB - Allen Theatre. Overall, this area offers a balanced mix of essential services and entertainment options suitable for senior living.

Physicians

• Consultants In Infectious Diseases (0.1 miles)
• Consultants-Pharmacy (0.1 miles)
• Dr David Blann Ob/Gyn (0.3 miles)
• Lubbock Imaging Center (0.3 miles)
• Dr Blann, Dr M. Owen And Dr J. Owen (0.3 miles)
• Roger James Wolcott (0.3 miles)
• Dr R. Wolcott Office (0.3 miles)

Pharmacies

• Southwest Pharmacy (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Clark's Hub City Pharmacy (0.5 miles)
• UMC Outpatient Pharmacy (1 miles)
• United Supermarkets Pharmacy (1.3 miles)
• Twin Oaks Pharmacy (1.3 miles)
• Walgreens (1.4 miles)

Hospitals

• Covenant Pediatric Occupational Therapy (0.4 miles)
• Covenant Specialty Hospital (0.5 miles)
• Covenant Behavioral Health Service (0.5 miles)
• Covenant Women's and Children's (0.5 miles)
• Covenant Children's Hospital (0.7 miles)
• Covenant Children's Emergency Room (0.7 miles)
• UMC: Nuclear Medicine (1 miles)

Restaurants

• Thai Pepper (0.6 miles)
• Sonic Drive-In (0.9 miles)
• Rosa's Café & Tortilla Factory (0.9 miles)
• McDonald's (1.1 miles)
• Picantes (1.1 miles)
• Arandas Taqueria (1.1 miles)
• I Love Pho (1.3 miles)

Places of Worship

• Catholic Diocese of Lubbock (1 miles)
• Highland Baptist Church (1.1 miles)

Parks

• Tech Terrace Park (1.3 miles)

Theaters

• Alamo Drafthouse Lubbock (1.7 miles)
• TTU - SUB - Allen Theatre (1.7 miles)

Cafes

• J & B Coffee Co. (1.8 miles)