4306 24Th Street, Lubbock, TX 79410
For more information about senior living options: (866) 208-4318
Overall Review of Lakeside Rehabilitation And Care Center
Pros
The building is beautiful inside and out.- The staff are kind and compassionate, and the residents are a happy crowd.
- The facility is very good, with long-standing positive associations.
- The facility is clean and welcoming, with friendly and helpful staff; residents are happy and active, and the department heads are excellent.
- The facility is attractive with wonderful waterfront views and a caring administrator and staff.
- The team goes above and beyond, with amazing staff; residents are treated with respect; the facility is highly recommended for rehabilitation or long-term care.
Cons
The reviewers describe the facility as trash, where residents are treated poorly, showers are not cleaned, and requests for help are ignored.- They claim the staff are rude and incompetent, and that raising concerns leads to trespassing.
- They allege neglect of residents and disrespectful treatment of elderly people.
- They say the facility should be shut down.
- They report that a guardian was barred from visiting her mother, illustrating serious neglect and denial of access.
Review
Lakeside Rehabilitation And Care Center in Lubbock is best suited for families seeking a rehabilitation-focused environment where a bright, well-kept setting and an active, engaged community are central to the experience. The facility’s waterfront ambience and polished common areas set a positive tone, and multiple accounts highlight a caring, hands-on administration capable of tailoring care plans when staffing levels hold steady. For residents aiming to recover or maintain quality long-term living with structured programs and meaningful social activity, Lakeside can deliver notable value, provided the day-to-day teams stay aligned with residents’ needs.
But idea of suitability hinges on accepting that consistency matters. Those evaluating alternatives should take seriously the pattern of concerns raised in several reviews: staffing churn, uneven frontline responsiveness, and perceptions of disrespect or neglect. A number of voices describe shifts that feel understaffed, with residents’ requests not being promptly addressed and communication slipping at crucial times. There are also troubling reports about visitors and guardians facing barriers to access and about sanitation practices. For families who cannot tolerate unpredictable care or encouragement of a truly trusting caregiver-resident relationship, other options merit serious consideration.
The facility’s strongest positives center on people and presentation. Clean, welcoming spaces and a genuine impression of care from administrators and department heads recur in praise, along with staff members who are singled out for going above and beyond during rehabilitation. The rehab program itself is repeatedly described as capable, with acknowledged patience and respect shown to residents recovering from injuries or surgery. An active activities calendar and a sense of community add up to a living environment where residents can stay socially engaged and motivated, which matters when recovery or long-term adjustment relies on upbeat daily routines.
However, the negative feedback cannot be dismissed as isolated. Repeated cautions about understaffing, abrasive or inept aides, and perceived neglect raise legitimate risk flags for anyone weighing Lakeside against alternatives. The perception that requests for help go unanswered and guardians or family members encounter friction with administration is particularly concerning for families who rely on continuous, transparent communication. Add in reports of inconsistent care practices and less-than-sterile conditions in some accounts, and the case for caution becomes strong, regardless of occasional praise.
These dynamics do not render Lakeside irrelevant; they simply map onto a reality where quality is contingent on reliable staffing and strong daily leadership. The visible strengths, the administrator’s demonstrated care, capable rehab staff, a clean, attractive environment, and an active resident culture, can translate into excellent outcomes when operations stay cohesive and responsive. For families willing to partner closely with management, maintain open channels, and verify ongoing staffing adequacy, Lakeside can be a strong match, particularly for rehab-focused needs and residents who thrive in a visually pleasant, active setting.
Bottom line: Lakeside offers a practical option for rehab and long-term living for those who can tolerate some variability and commit to close oversight. If steady, consistently attentive care is non-negotiable, consider alternatives and compare staffing stability, resident experiences across shifts, and transparency of operations. Plan multiple visits, speak candidly with front-line staff about daily routines, and request current staffing ratios and recent inspection findings. When Lakeside demonstrates sustained reliability, it becomes a compelling fit; if not, the search should continue until a community with steadier day-to-day assurance is found.
93 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lubbock International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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