Lubbock Health Care Center

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  • Interior

    Cozy living room with comfortable seating, a piano, and warm lighting.

  • Outdoors

    A white van parked under a large tree near a building.

  • Decor

    A modern living room with comfortable seating and a TV.

  • Living Room

    A cozy living room with modern decor and comfortable seating.

  • Building

    Exterior view of a health center with landscaping and signage.

  • Bedroom

    A hospital room with two patient beds and a curtain divider.

  • Trees

    A health center building surrounded by landscaped greenery and trees.

  • Garden

    A cozy patio with a table and chairs under an umbrella, surrounded by lush greenery.

Lubbock Health Care Center

4120 22Nd Place, Lubbock, TX 79410

For more information about senior living options: (844) 490-3973

4.3 from 47 reviews
5 stars
36
4 stars
3
3 stars
1
2 stars
1
1 stars
6

Skilled Nursing Facility

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    Overall Review of Lubbock Health Care Center

    Pros

    • pro The staff treat residents like family.
    • pro Therapists Susan, Kyle, and Victoria are excellent and caring.
    • pro The facility is extremely clean and well maintained, with a welcoming, home-like atmosphere.
    • pro Heather is amazing at the admission process and goes above and beyond.
    • pro The staff are friendly and kind, and the housekeeping is fantastic.
    • pro The therapy team gets residents back to independent living.
    • pro The administrator and Director of Nurses are attentive and proactive to each resident's needs.
    • pro Residents look happy and engaged, with plenty of activities and smiling staff.
    • pro The director and staff are responsive to family concerns and needs.
    • pro The facility is highly recommended for loved ones needing care.

    Cons

    • pro A reviewer alleged that a patient after a total hip replacement was left without help, with a delayed call button response, no walker or shower, and no pain medication.
    • pro A reviewer criticized the facility as not having it together for patients at all and described the rules as ridiculous.
    • pro A reviewer claimed the staff would trespass visitors who spoke up for their loved one and that photos were removed, suggesting a pattern of silencing concerns.
    • pro A reviewer stated that the facility did not care and would deliberately neglect residents when family members advocated for them.
    • pro A reviewer described the service as terrible from the director down to the nurses.
    • pro A reviewer described the residents as "a little hard to deal with," implying ongoing challenges in care dynamics.
    • pro A reviewer urged others not to place their loved ones there, labeling the facility as unsafe or in need of better care.

    Review

    Lubbock Health Care Center feels like a close-knit community where residents and families consistently note warmth, cleanliness, and a genuine sense of being cared for. Across many visits and experiences, people describe a facility that has shed the stereotype of a nursing home and now feels more like a welcoming, well-maintained home. The atmosphere is often described as modern and clean, with a pleasant, almost homey feel - one guest even saying it smelled faintly of apple pie and looked so inviting that it could pass for a high-end hotel. Residents are frequently seen participating in activities, and visitors repeatedly remark on how happy and engaged the residents appear during the day.

    A standout thread through the reviews is the people who make the place work. Families consistently praise the staff for being friendly, patient, and genuinely caring. Heather, in particular, is repeatedly singled out for her role in admissions and for going above and beyond to help families through the process. The administrator and the Director of Nurses, Kenna Ortega, receive frequent praise for their attentiveness, work ethic, and hands-on leadership. Several reviews note that the administrator is among the best in the state, and many families express gratitude for staff who listen to concerns and respond quickly. The long-tenured nurses, CNAs, housekeeping, laundry, and activity staff are described as reliable and supportive, creating a sense of continuity and trust for families who visit daily or weekly.

    The care experience for residents and their families is often summarized as compassionate and thorough. Therapists, including Susan, Kyle, and Victoria, are highlighted as excellent and caring, with a focus on helping residents regain independence. Residents and families report that the therapy team works hard to get patients back to a functional level, and there is broad appreciation for how activities are planned and delivered - kept residents engaged, entertained, and supported. The day-to-day care is described as attentive, with staff who respect residents' dignity and well-being, and who stay on top of cleanliness and safety, contributing to a reassuring environment where families feel comfortable leaving loved ones in capable hands.

    Truthfully, not every experience is perfectly rosy. A smaller set of reviews expresses serious concerns that contrast with the overall positive tone. One account describes a troubling hospital-to-rehabilitation transition, indicating gaps in support - being left in discomfort after a total hip replacement, delays in call button responses, and a lack of necessary equipment like a walker. There is also a strong, assertive message from another reviewer about being trespassed when voicing concerns about a loved one's care, highlighting the fear some families feel when they advocate for their relatives. These voices remind readers that, while the facility is frequently praised, there are moments when families feel overwhelmed by systemic or procedural shortcomings.

    Despite these criticisms, the general sentiment remains that the staff works hard under often challenging conditions, including periods of short staffing and COVID-era precautions that tested everyone. Families describe the team as responsive and supportive during difficult times, with many noting the facility's progress in maintaining a pleasant, safe, and clean environment even as they acknowledge the realities of running a busy skilled nursing and rehab center. The emphasis on honest, ongoing improvement - paired with visible commitment from leadership and a caring frontline staff - helps explain why many families repeatedly choose Lubbock Health Care Center for both long-term care and short-term rehabilitation needs.

    In the end, the consensus across the reviews is clear: Lubbock Health Care Center is a place where people feel seen, valued, and cared for by a dedicated team. The majority of feedback highlights a strong sense of family and community, excellent therapy services, and a facility that prioritizes cleanliness, safety, and resident happiness. The leadership and staff are frequently commended for their dedication, and many families say they would recommend the center to others seeking compassionate care for a loved one. As with any facility, there are caveats noted by a few reviewers - specifically around transitions from hospital to rehab and some instances of feeling overstretched - yet the overarching picture is of a community actively working to meet residents' needs with kindness, competence, and a genuine passion for helping families through challenging times.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Lubbock International (8 miles away) Lubbock International (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Lubbock Health Care Center in Lubbock, TX is a vibrant and welcoming assisted living community that offers a wide range of amenities to enhance the lives of its residents. The community provides a comfortable and secure environment for seniors, with fully furnished private rooms that include cable or satellite TV, private bathrooms, and Wi-Fi access.

    Residents can enjoy various social and recreational activities available on-site, such as a beauty salon, gaming room, fitness room, small library, and outdoor spaces including gardens. Additionally, there is a computer center available for those who want to stay connected digitally.

    The dining experience at Lubbock Health Care Center is exceptional, with restaurant-style meals served in a spacious dining room. Special dietary restrictions are accommodated to ensure that residents receive nutritious and satisfying meals. Residents can also take advantage of assistance with diabetes diets if needed.

    Health care needs are met through the community's care services. Trained staff members are available 24 hours a day to provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also provided to ensure residents' well-being.

    Transportation arrangements are made both for non-medical purposes and for doctor's appointments. Community-operated transportation allows residents to maintain their independence while attending events or visiting nearby attractions. The move-in process is made easier with coordination services offered by the community.

    Concierge services are available to assist residents in planning day trips and accessing local amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to necessary resources outside of the community.

    The Lubbock Health Care Center prioritizes the mental wellness of its residents by providing a mental wellness program along with fitness programs tailored to each individual's needs. Planned daily activities keep residents engaged and entertained throughout their stay.

    Overall, the Lubbock Health Care Center offers a comprehensive assisted living experience that promotes independence, socialization, and overall well-being for its residents.

    Nearby Places of Interest

    Physicians

    • Dr David Blann Ob/Gyn (0.1 miles)
    • Dr Blann, Dr M. Owen And Dr J. Owen (0.1 miles)
    • Covenant Medical Group Dalton's Office (0.1 miles)
    • Skinner Derek, MD (0.1 miles)
    • Catherine Ann Ronaghan (0.1 miles)
    • Roger James Wolcott (0.1 miles)
    • Dr R. Wolcott Office (0.1 miles)

    Hospitals

    • Covenant Pediatric Occupational Therapy (0.1 miles)
    • Covenant Women's and Children's (0.2 miles)
    • Covenant Behavioral Health Service (0.2 miles)
    • Covenant Specialty Hospital (0.3 miles)
    • Covenant Children's Hospital (0.5 miles)
    • Covenant Children's Emergency Room (0.6 miles)
    • UMC: Nuclear Medicine (1.1 miles)

    Pharmacies

    • Southwest Pharmacy (0.2 miles)
    • Clark's Hub City Pharmacy (0.4 miles)
    • CVS Pharmacy (0.4 miles)
    • Twin Oaks Pharmacy (1.1 miles)
    • Walgreens (1.2 miles)
    • UMC Outpatient Pharmacy (1.2 miles)
    • CVS Pharmacy (1.5 miles)

    Restaurants

    • Thai Pepper (0.5 miles)
    • Picantes (0.8 miles)
    • Arandas Taqueria (0.9 miles)
    • McDonald's (0.9 miles)
    • Holly Hop Ice Cream Shoppe (1.1 miles)
    • Caprock Cafe (1.2 miles)
    • Sonic Drive-In (1.2 miles)

    Places of Worship

    • Highland Baptist Church (0.8 miles)
    • Catholic Diocese of Lubbock (1.3 miles)

    Parks

    • Tech Terrace Park (1.2 miles)

    Cafes

    • J & B Coffee Co. (1.6 miles)

    Theaters

    • TTU - SUB - Allen Theatre (1.7 miles)
    • Alamo Drafthouse Lubbock (2 miles)

    Frequently Asked Questions

    Where is Lubbock Health Care Center?
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