Mariner Post Acute Net Work in Kerrville, TX

Pros

• Hilltop Village Nursing and Rehab's staff treats residents like family.
• Monica and Celia are courteous, kind, patient, and knowledgeable.
• Hilltop has gone above and beyond and treats residents and their loved ones as family.
• The new management has improved responsiveness, with staff consistently answering the phone and providing timely assistance.
• The facility is clean, offers beautiful views, and provides engaging activities that keep residents involved.
• The staff are caring, attentive, and professional, and the rehab team delivers individualized, excellent care.
• Hilltop is highly recommended as an excellent place for loved ones, with wonderful food and quality care.
• The Food & Nutrition team, led by Laura Padilla, cares about residents and prepares top-notch meals.
• Hilltop provides a home-like environment where families feel respected and supported.
• The therapy program is compassionate, skilled, and effective at helping residents reach their goals.
• Hilltop's atmosphere is welcoming, with a dedicated team that goes above and beyond for residents.
• The facility is consistently praised for its caring staff, clean rooms, and beautiful surroundings.

Cons

• The facility does not return calls after messages are left.
• The staff are described as insulting, trash-talking, delinquent, and rude.
• Visiting policies are restrictive, limiting visits to 30?45 minutes and often prohibiting weekend visits.
• Administration is perceived as money-focused and rarely on the floor helping residents.
• There are concerns about dangerous staffing levels.
• It is not recommended by at least one reviewer, who would not recommend it to their worst enemy.
• Some staff ignored posted family care wishes, such as laundry preferences.
• The office allegedly refused to refund nearly $7,000 in overpayments.

Review

Hilltop Village Nursing & Rehab in Kerrville, Texas, part of the Mariner Post Acute Network, is best suited for seniors who want a rehab-forward, home-like environment where staff treat residents like family. It excels for those returning from surgery, stroke, or other acute events who need aggressive physical therapy, wound care, and steady nursing oversight. The facility emphasizes an active calendar of programs, on-site therapies, and a kitchen that produces flavorful, home-style meals. Residents repeatedly describe staff interactions as warm and personal, and the setting - clean rooms, expansive rehab spaces, and scenic Hill Country views - helps daily recovery feel supported rather than clinical. The overall reputation for thorough, compassionate care is a core strength.

However, several families with tighter expectations regarding administration and day-to-day responsiveness will want to scrutinize alternatives. A subset of reviews notes difficulty getting return calls or timely answers from the front office, and there are ongoing concerns about the consistency of leadership presence and decision-making. Some accounts describe friction around admissions, transfers, and billing, with a few mentions of misalignment between family wishes and action. In environments where steady administrative visibility and proactive problem-solving are nonnegotiable, rivals with longer track records of uninterrupted leadership may offer more peace of mind. Yet improvements under newer leadership are echoed in many positive accounts, signaling a potential turning point.

Yet the core strengths are hard to ignore. The rehab program is widely regarded as outstanding, with therapists who tailor treatments and push progress, and nursing and wound-care teams that stay on top of needs. The staff culture comes through in stories of kindness, respect, and genuine affection for residents, and dining and housekeeping consistently earn praise for cleanliness and quality. Family members repeatedly note timely updates when care changes occur, and the setting often feels like a connected, small-community environment rather than a sterile institution. The combination of a capable clinical team and a warm, home-like atmosphere helps the benefits of strong care offset the occasional administrative hiccups.

To make the most informed decision, prospective families should press for clarity on communication protocols and care planning. Ask to meet the director of nursing and the ADON, request a recent rehab plan with explicit goals and timelines, and confirm night and weekend staffing levels. Inquire about the process for updating families when plans shift and whether a dedicated family liaison remains in place. Review billing practices and refund policies up front to avoid surprises, and request a copy of the resident's care plan with sign-offs from therapy, nursing, and nutrition. Tour the facility with questions about how the kitchen handles specialized diets and how activities are adapted for varying mobility levels.

This community is particularly well-suited for residents who benefit from robust rehabilitation, wound care, and social programming that includes activities and entertainment, plus an environment that feels like home. The views are frequently cited as mood-boosting, and the rehab gym, beauty shop, and on-site dining add convenience many families value. For those whose priorities include relentless administrative responsiveness or whose loved ones require constant, on-the-spot advocacy, experiences have been uneven. The best-fit profile blends strong clinical rehab needs with a desire for a supportive, family-like culture and transparent operations.

Bottom line: Hilltop Village stands out in Kerrville for rehab excellence, attentive caregiving, and a welcoming atmosphere that often translates to peace of mind for families. The primary caveat is ensuring current leadership demonstrates consistent on-floor visibility and reliable communication, given the mixed reviews tied to administration in the past. For families willing to invest time in due diligence - speaking directly with therapy leadership, nursing leads, and admissions - this community can deliver top-tier rehabilitation within a warm, community-centered setting. If that balance aligns with the resident's needs, Hilltop Village represents a compelling choice; if not, consider facilities with documented, unwavering administrative reliability and tighter night-staffing metrics.

Located in the southwest region of Kerrville, Texas, this neighborhood offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient place to live. With several places of worship nearby, including Southwest TX Conference-United and Christ Church Presbyterian, residents can easily nurture their spiritual well-being. In terms of dining options, there are popular chains such as Culver's and Chick-Fil-A within close proximity, making it easy for seniors to enjoy a meal out with friends or family. Additionally, pharmacies like Walmart Pharmacy and H-E-B Pharmacy are conveniently located for easy access to medications and healthcare needs. For medical care, there are several physicians' offices and hospitals nearby, providing peace of mind for residents. Finally, the scenic Louise Hays Park offers a beautiful outdoor space for leisurely walks and relaxation. Overall, this area provides a mix of essential services and recreational opportunities that make it an attractive option for senior living in Kerrville.

Places of Worship

• Southwest TX Conference-United (0.2 miles)
• Christ Church Presbyterian (0.5 miles)
• Kerrville Bible Church (0.7 miles)
• Calvary Baptist Church (1.2 miles)
• Impact Church (1.5 miles)
• Real Life Fellowship (1.6 miles)
• Barnett Chapel Methodist (1.7 miles)

Restaurants

• Culver's (1.2 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (1.3 miles)
• Sonic Drive-In (1.3 miles)
• El Jimador (1.3 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• Chili's Grill & Bar (1.3 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• H-E-B Pharmacy (1.9 miles)
• Medical Arts Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• The Medicine Stop (2.7 miles)

Cafes

• Starbucks (1.3 miles)
• Snowflake Donuts & Kolaches Shop (1.4 miles)
• Sno on the River (1.8 miles)
• Hardback Cafe (2.2 miles)
• Donut Palace (2.2 miles)
• Kelani Yogurt (2.2 miles)
• Hill Country Cafe (2.4 miles)

Transportation

• U-Haul (1.4 miles)
• Jetz Taxidermy Supply (1.7 miles)
• Enterprise Rent-A-Car (2.2 miles)
• Enterprise Rent-A-Car (2.5 miles)

Physicians

• Rosson, Dorothy Dr-Peterson Urgent Care (1.6 miles)
• Dr specks (1.6 miles)
• South Texas Cardiovascular Consultants - Kerrville (1.6 miles)
• Hill Country Vision Center - Kerrville (1.8 miles)
• Hill Country Digestive Health (2.1 miles)
• Anesthesia Associates (2.1 miles)
• Kerrville Oral & Maxillofacial Surgery (2.1 miles)

Hospitals

• Kerrville State Hospital (2.1 miles)
• Peterson Regional Medical Center (2.3 miles)
• Peterson Regional Health Care Center (2.4 miles)
• Kerrville Sid Peterson Hospital (2.4 miles)
• Peterson Regional Ambulatory Care Center (2.4 miles)
• Kerrville Ambulatory Surgery Center (2.7 miles)

Parks

• Louise Hays Park (2.5 miles)