Mariner Post Acute Net Work

Pros

• Hilltop Village Nursing and Rehab is described as a place where residents and staff feel like family.
• Monica and Celia are praised for courteous, kind, patient, and knowledgeable assistance with paperwork for residents' stays.
• The facility is a long-term staple that goes above and beyond, treating residents and their loved ones as family, with helpful staff from reception to nursing care.
• The facility is called "the best" by reviewers.
• Reviewers love the facility and praise the new administration under Natasha Garcia, describing it as a great facility with views and volunteering opportunities.
• The new management is praised for improved responsiveness; Natasha provides timely answers; Josh the transporter is courteous and professional.
• The staff are wonderful and residents are happy.
• Hilltop Village Nursing and Rehab is described as an excellent place for loved ones.
• The staff treat residents like family; the facility is clean and offers engaging activities and good updates to families.
• The staff are certified; the office team feels like family, with mutual respect and trust; Hilltop Village is recommended to those needing care.
• The facility is amazing, with caring staff; residents look happy.
• The LVN Pam, CNAs Michelle and Melissa, Monica and Susie in the business office, therapists, and the wound care nurse are fantastic.
• Maintenance staff such as Eric are extremely helpful.
• Hilltop offers great wound care.
• Hilltop Village Nursing and Rehabilitation provides unmatched care, with activities contributing to quality of life, and therapy and wound care staying on top of things; meals are made with love.
• Hilltop is a nice place with wonderful residents and caring staff.

Cons

• The reviewer notes that they have called several times and left messages to have someone call back, but no one has returned the call.
• Late afternoon and overnight staff seem to be there only to draw a paycheck and show little regard for patients/residents.
• A portion of staff totally ignores posted family wishes in rooms, particularly those stating that family will do all laundry.
• Overall care is good but there is room for improvement.

Review

Hilltop Village Nursing and Rehabilitation stands out in the community as more than a care facility - it's described as a place where residents feel truly at home and where families are welcomed as part of the Hilltop family. Across numerous accounts, residents and their loved ones emphasize the warmth of the staff, the attentiveness of caregivers, and the sense that people here are treated like family. Many reviewers point to the homey atmosphere, the beautiful views from the building, and the overall impression that Hilltop is a place where dignity and comfort come first.

A recurring thread in the feedback is the impact of leadership and communication. Several families specifically mention Natasha Garcia, the administrator, noting the positive changes under her direction. One reviewer spoke of a "new administration" making a noticeable difference, and others described how calls and questions now receive prompt attention - an improvement over prior experiences. The staff members behind these improvements are highlighted by name: Monica and Celia for handling paperwork with courtesy and knowledge, and Josh the transporter who remains professional and keeps vital contact information handy for timely coordination. For families navigating the care process, these touchpoints are repeatedly described as the difference between frustration and reassurance.

While one review recalled a period when return calls were not being returned, the overall sentiment quickly shifts to gratitude for the way Hilltop has evolved. The facility is praised for its long-standing role in the community and for going "above and beyond" to support both residents and their loved ones - from reception through nursing care. The consistent praise for the care teams - receptionists, nurses, therapists, and administrative staff - paints a picture of an environment where teamwork and respect are evident in daily interactions. Reviewers describe staff who are patient, attentive, and genuinely invested in the well-being and happiness of residents.

The clinical and therapeutic sides of Hilltop receive broad acclaim. Families report that the care is not only technically proficient but also deeply compassionate. Grandchildren and siblings recount that their loved ones are treated with patience and kindness, with activities designed to keep residents engaged and connected to life beyond the bed. The rehab gym is highlighted as a standout feature, with therapists who tailor treatments to individual needs and wound care teams that stay on top of developments. Comments about the quality of food and the overall cleanliness of the facility reinforce the impression of a well-rounded, humane care environment.

Specific staff members are repeatedly thanked for their dedication. Crystal, the Director of Nursing, is recognized for effectively handling complaints and ensuring issues are addressed. Kahl, the Assistant Director of Nursing, is described as amazing and supportive of both staff and residents. The administrator Natasha draws praise for leadership, accessibility, and consistency. The HR department, represented by Missy Vasquez, is singled out for helpfulness and a compassionate approach that extends even beyond their official roles. Maintenance staff, particularly Erick, are thanked for being on top of maintenance and making sure problems are resolved quickly. These acknowledgments collectively illustrate a culture of respect and responsiveness that many families see as the backbone of Hilltop's success.

Even when sharing nuanced feedback, families emphasize the facility's strengths. Several reviews note how residents look well-cared-for, the living spaces are clean and inviting, and the views from the building contribute to a comforting atmosphere. The beauty shop, on-site activities, bingo, and other programs are mentioned as important parts of quality of life, with staff who are serious about keeping residents engaged and connected to their interests. In one detailed account, a family expressed appreciation for the consistent care provided by nurses, CNAs, therapists, and wound care nurses - while also acknowledging room for ongoing improvement in certain operational areas, such as overnight staffing and adherence to family wishes about personal items like laundry. Even there, the overall message centers on good care and an ongoing commitment to betterment.

In sum, Hilltop Village Nursing and Rehabilitation is depicted as a place where care goes beyond the basics. Across many voices, the residents are described as thriving under a team of dedicated professionals who communicate, coordinate, and collaborate with families. The facility's strengths - compassionate staff, strong leadership, engaging activities, clean surroundings, and beautiful views - combine to create an environment that many families are eager to recommend. While there are occasional concerns to address, the prevailing tone is one of gratitude and confidence that Hilltop remains a trusted, family-centered place for loved ones in need of skilled care and compassionate support.

Located in the southwest region of Kerrville, Texas, this neighborhood offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient place to live. With several places of worship nearby, including Southwest TX Conference-United and Christ Church Presbyterian, residents can easily nurture their spiritual well-being. In terms of dining options, there are popular chains such as Culver's and Chick-Fil-A within close proximity, making it easy for seniors to enjoy a meal out with friends or family. Additionally, pharmacies like Walmart Pharmacy and H-E-B Pharmacy are conveniently located for easy access to medications and healthcare needs. For medical care, there are several physicians' offices and hospitals nearby, providing peace of mind for residents. Finally, the scenic Louise Hays Park offers a beautiful outdoor space for leisurely walks and relaxation. Overall, this area provides a mix of essential services and recreational opportunities that make it an attractive option for senior living in Kerrville.

Places of Worship

• Southwest TX Conference-United (0.2 miles)
• Christ Church Presbyterian (0.5 miles)
• Kerrville Bible Church (0.7 miles)
• Calvary Baptist Church (1.2 miles)
• Impact Church (1.5 miles)
• Real Life Fellowship (1.6 miles)
• Barnett Chapel Methodist (1.7 miles)

Restaurants

• Culver's (1.2 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (1.3 miles)
• Sonic Drive-In (1.3 miles)
• El Jimador (1.3 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• Chili's Grill & Bar (1.3 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• H-E-B Pharmacy (1.9 miles)
• Medical Arts Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• The Medicine Stop (2.7 miles)

Cafes

• Starbucks (1.3 miles)
• Snowflake Donuts & Kolaches Shop (1.4 miles)
• Sno on the River (1.8 miles)
• Hardback Cafe (2.2 miles)
• Donut Palace (2.2 miles)
• Kelani Yogurt (2.2 miles)
• Hill Country Cafe (2.4 miles)

Transportation

• U-Haul (1.4 miles)
• Jetz Taxidermy Supply (1.7 miles)
• Enterprise Rent-A-Car (2.2 miles)
• Enterprise Rent-A-Car (2.5 miles)

Physicians

• Rosson, Dorothy Dr-Peterson Urgent Care (1.6 miles)
• Dr specks (1.6 miles)
• South Texas Cardiovascular Consultants - Kerrville (1.6 miles)
• Hill Country Vision Center - Kerrville (1.8 miles)
• Hill Country Digestive Health (2.1 miles)
• Anesthesia Associates (2.1 miles)
• Kerrville Oral & Maxillofacial Surgery (2.1 miles)

Hospitals

• Kerrville State Hospital (2.1 miles)
• Peterson Regional Medical Center (2.3 miles)
• Peterson Regional Health Care Center (2.4 miles)
• Kerrville Sid Peterson Hospital (2.4 miles)
• Peterson Regional Ambulatory Care Center (2.4 miles)
• Kerrville Ambulatory Surgery Center (2.7 miles)

Parks

• Louise Hays Park (2.5 miles)