1400 Hilltop Road, Kerrville, TX 78028
For more information about senior living options: (844) 490-3973
Hilltop Village Nursing and Rehab is described as a place where residents and staff feel like family. Monica and Celia are noted as courteous, kind, patient, and knowledgeable in handling paperwork. The facility is said to have gone above and beyond, treating residents and their loved ones as family from reception to nursing care. The new administration is praised for leadership and for making positive improvements. The staff are patient, attentive, and genuinely care about residents' well-being, with the environment described as clean and engaging. The rehab program is highly regarded, with therapists who are caring, compassionate, and skilled. The food is described as top-notch, home-cooked, and flavorful. Hilltop is repeatedly described as the best facility in the area, with friendly, professional staff and a welcoming atmosphere. The facility offers beautiful views, a spacious rehab gym, and a home-like environment that emphasizes dignity and respect. Families express peace of mind knowing their loved ones are in good hands at Hilltop.
They note that calls to the facility were not returned after leaving messages. They describe the staff as insulting, trash-talking, absent-minded, and rude, comparing them to a heap of stinking garbage. They report short-staffing and inattentive staff who often stand around instead of caring for patients, saying it deteriorated and they would not recommend the facility. They criticize inconsistent communication and failure to honor posted family wishes. They allege a resident died after not receiving prescribed medications and describe the care as not caring. They claim the administrator prioritizes money and is rarely on the floor, with dangerous staffing levels. They describe showers being irregular and the food being poor. They state they would not recommend Hilltop Village Nursing and Rehabilitation Center to anyone.Hilltop Village Nursing and Rehabilitation Center in Kerrville is best suited for families seeking a skilled-nursing and rehab-focused environment where care feels like a close-knit community. It excels for residents who need consistent therapy, wound care, and daily activities in a setting that emphasizes warmth, accessibility, and a homelike atmosphere. The standout feature is the culture: staff and leadership that many families describe as genuinely caring, with residents treated like family and with a level of attention that supports recovery and ongoing wellbeing. For those prioritizing meaningful social engagement, picturesque views, and strong nutrition, Hilltop often delivers more than just clinical care.
However, there are clear caveats worth weighing. Some reviewers point to inconsistent phone responsiveness, occasional lapses in communication, and experiences that felt less collaborative with families. A handful of postings describe short-staffing and variable on-shift coverage, which can translate into slower calls for needs or questions. There are also cautions about restrictions on visitation time in some periods and feedback from a minority of families who felt their loved ones did not receive the level of attentiveness expected. These threads matter because they directly affect peace of mind for families during a difficult transition.
The strongest offset to these concerns lies in Hilltop's proven strengths: a robust rehabilitation program with skilled therapists, a wound-care team that earns consistently high marks, and a kitchen that earns frequent praise for quality, flavor, and nutrition. Families consistently note that therapy teams are attentive, knowledgeable, and instrumental in meaningful progress, with residents often surpassing expectations in mobility and function. The facility also benefits from leadership that has become more accessible and responsive, particularly under the administrator and the business-office leadership highlighted by families who previously felt overlooked. When the rehab and clinical teams are in rhythm,Hilltop becomes a reliable engine for recovery.
Cleanliness, comfort, and atmosphere are recurrent positives that bolster the care picture. Multiple reviews celebrate well-kept spaces, beautiful views, spacious rooms, and an environment that feels welcoming rather than institutional. The dining experience is frequently singled out as a standout - home-style meals that residents and families rave about - and nutrition leadership is repeatedly praised for presenting meals with care and consistency. The result is a setting that supports dignity and enjoyment alongside clinical progress. For families prioritizing a facility where governance and care teams collaborate toward a shared, compassionate mission, these elements are meaningful compensations for occasional operational hiccups.
That said, this facility is not a perfect fit for everyone. Families seeking a hands-off, consistently unwavering level of administrative responsiveness may want to explore other options or plan to engage more assertively in establishing communication expectations early on. The most risk-averse families - those who cannot tolerate even brief gaps in information or where frequent staff turnover has previously affected continuity of care - should probe current staffing levels, shift coverage, and designated family liaisons during tours and pre-admission conversations. And for those who require non-stop social programming or private rooms as a non-negotiable, Hilltop's cadence, though strong in activities, may not align with every preference.
In the end, Hilltop Village is a compelling choice for families prioritizing rehabilitative excellence, a nurturing culture, and superb food and cleanliness, all under a leadership that has shown it can improve responsiveness and accountability. It is less ideal for families that demand flawless, constant administrative communication and a rock-solid guarantee of uninterrupted staffing. When visits, rehab goals, and daily care converge with a desire for a home-like, respectful setting, Hilltop often emerges as the top Kerrville option. Prospective residents should walk the halls, meet the rehab and nursing teams, and press for specifics on staffing and family communication to ensure the fit is right.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hilltop Village Nursing And Rehabilitation Center in Kerrville, TX is a premier assisted living community that offers a wide range of amenities and care services to provide a comfortable and fulfilling lifestyle for its residents. The community features a beauty salon where residents can enjoy pampering services, as well as cable or satellite TV for entertainment options. Community-operated transportation is available for outings and appointments, and there is also a convenient computer center for staying connected.
Meals are served in the elegant dining room with restaurant-style dining, offering delicious and nutritious options prepared by professional chefs. Residents can also enjoy the beautiful outdoor space and garden, perfect for relaxation and enjoying nature. For fitness enthusiasts, there is a fully equipped fitness room to stay active and maintain physical wellness.
The community provides an array of care services including 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time. A mental wellness program is available to support emotional well-being.
Hilltop Village Nursing And Rehabilitation Center takes into account special dietary restrictions ensuring that residents' needs are met when it comes to nutrition. Move-in coordination is provided to make the transition to the community seamless.
Residents can engage in various activities organized by the staff such as fitness programs, planned day trips, and resident-run activities creating an opportunity for socialization and companionship. The concierge services ensure that all needs are taken care of promptly.
The location of Hilltop Village Nursing And Rehabilitation Center offers great convenience with numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby making it easy for residents to access necessary services and amenities.
Overall, Hilltop Village Nursing And Rehabilitation Center provides exceptional care services paired with top-notch amenities aimed at promoting independence, well-being, and an enriching lifestyle for its residents.
Hilltop Village Nursing And Rehabilitation Center is located at 1400 Hilltop Road, Kerrville, TX 78028 in Kerr County, Texas
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