Hilltop Village Nursing And Rehabilitation Center

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Pros

• The facility is fairly well maintained and looks nice, clean, and airy.
• Some staff members are good at providing care to the patients.
• Meals provided are nutritious and visually appealing.
• The premises appear to be well kept, indicating a level of attention to maintenance.
• There is a skilled nursing wing that provides excellent care despite the facility’s older appearance.
• One reviewer noted a nice dining room setup that resembles a restaurant atmosphere.

Cons

• The facility experienced a decline in care quality after the first 30 days, becoming increasingly unsatisfactory.
• Staff shortages resulted in some employees standing idle instead of attending to patient needs.
• Cleanliness was inconsistent, with some visits revealing unpleasant odors and inadequate sanitation practices.
• There were significant communication issues between staff, residents, and family members.
• Residents reportedly did not receive regular showers, leading to poor hygiene conditions.
• Medications were improperly managed, contributing to negative health outcomes for patients.
• Activities for residents were nearly non-existent, failing to enrich their experience at the facility.
• The facility lacked a structured environment for those requiring more secure care, such as dementia patients.
• One resident experienced distress due to poor attention from staff regarding basic personal hygiene and safety measures.
• Overall impressions suggested that while the appearance of the facility might be acceptable, the level of care provided was inadequate and concerning for families seeking support for loved ones.

Review

Hilltop Village Nursing and Rehabilitation Center has garnered a mixture of reviews that reflect the varied experiences faced by residents and their families. While some initial impressions were positive, as seen in the first month of care, ongoing issues have overshadowed those early days. It appears that a significant drop in quality of care is a common concern among those with loved ones residing at the facility. The large nursing home is noted to be fairly well-maintained, yet reports indicate that chronic staffing shortages have greatly impacted the quality of care provided to residents.

Many reviewers mention instances where staff members appeared disengaged from their responsibilities. Observations of caregivers standing idly and socializing instead of attending to patients raise questions about accountability within the facility. Although there are descriptions of some aides performing competently, this does not compensate for what seems to be an overarching lack of attentive support for patients. As such, several individuals cannot recommend Hilltop Village due to these discrepancies in service quality during critical times.

Food quality and meal preparations received mixed feedback from residents' families. While meals were described as nutritious — often containing meat and vegetables — there was uncertainty regarding their taste, as many family members were unable to gauge how appetizing the food truly was. Nutritional adequacy alone does not seem sufficient enough to mitigate other complaints surrounding basic care practices within Hilltop Village; specifically, showering schedules were reported as irregular or non-existent altogether.

The physical environment also raised concerns for several reviewers. Descriptions of cramped living conditions included instances where residents shared rooms in uncomfortable settings, often accompanied by unpleasant odors that fluctuated based on cleaning routines. Cleanliness appeared inconsistent; while some visits revealed acceptable standards, others presented appalling conditions that contradicted any promise of a dignified living situation for vulnerable individuals. Additionally, recreational activities seemed nearly absent from daily offerings, undermining the potential for meaningful engagement among residents.

Communication—or the lack thereof—between staff members and family members exacerbated dissatisfaction among reviewers. Experiences recounted highlighted poor coordination in resident care; notably disconcerting was one family's struggle when they sought information about a loved one's health status only to find staff unwilling or unable to assist effectively. This disconnect became particularly poignant when discussing end-of-life considerations or simple updates on a resident's well-being.

In stark contrast stand descriptions shared by another reviewer who had significant interactions with both positive and negative experiences at Hilltop Village. Their friend reportedly enjoyed adequate accommodations in single-occupancy quarters despite acknowledging an older facility lacking some modern amenities found elsewhere. They underscored differing observations about staff attentiveness compared to other facilities where holistic care might have been prioritized more effectively.

At its core, Hilltop Village Nursing and Rehabilitation Center presents an image fraught with contradictions: while it may boast appealing facilities and seemingly caring personnel in certain moments, persistent issues surrounding communication failures, staffing shortages, hygiene standards, and vital medical oversight are untenable for many families navigating this distressing chapter of life for their loved ones. While some reviews paint isolated pictures of satisfactory experiences with care delivery over time—evidencing pockets where compassionate treatment exists—overarching themes relay deep concern for consistent functionality throughout the day-to-day operations crucial within such environments dedicated to providing support for our elderly population facing complex challenges.

Places of Worship

• Southwest TX Conference-United (0.2 miles)
• Christ Church Presbyterian (0.5 miles)
• Kerrville Bible Church (0.7 miles)
• Calvary Baptist Church (1.2 miles)
• Impact Church (1.5 miles)
• Real Life Fellowship (1.6 miles)
• Barnett Chapel Methodist (1.7 miles)

Restaurants

• Culver's (1.2 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (1.3 miles)
• Sonic Drive-In (1.3 miles)
• El Jimador (1.3 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• Chili's Grill & Bar (1.3 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• H-E-B Pharmacy (1.9 miles)
• Medical Arts Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• The Medicine Stop (2.7 miles)

Cafes

• Starbucks (1.3 miles)
• Snowflake Donuts & Kolaches Shop (1.4 miles)
• Sno on the River (1.8 miles)
• Hardback Cafe (2.2 miles)
• Donut Palace (2.2 miles)
• Kelani Yogurt (2.2 miles)
• Hill Country Cafe (2.4 miles)

Transportation

• U-Haul (1.4 miles)
• Jetz Taxidermy Supply (1.7 miles)
• Enterprise Rent-A-Car (2.2 miles)
• Enterprise Rent-A-Car (2.5 miles)

Physicians

• Rosson, Dorothy Dr-Peterson Urgent Care (1.6 miles)
• Dr specks (1.6 miles)
• South Texas Cardiovascular Consultants - Kerrville (1.6 miles)
• Hill Country Vision Center - Kerrville (1.8 miles)
• Hill Country Digestive Health (2.1 miles)
• Anesthesia Associates (2.1 miles)
• Kerrville Oral & Maxillofacial Surgery (2.1 miles)

Hospitals

• Kerrville State Hospital (2.1 miles)
• Peterson Regional Medical Center (2.3 miles)
• Peterson Regional Health Care Center (2.4 miles)
• Kerrville Sid Peterson Hospital (2.4 miles)
• Peterson Regional Ambulatory Care Center (2.4 miles)
• Kerrville Ambulatory Surgery Center (2.7 miles)

Parks

• Louise Hays Park (2.5 miles)