1400 Hilltop Road, Kerrville, TX 78028
For more information about senior living options: (844) 490-3973
The facility is fairly well maintained and looks nice, clean, and airy. Some staff members are good at providing care to the patients. Meals provided are nutritious and visually appealing. The premises appear to be well kept, indicating a level of attention to maintenance. There is a skilled nursing wing that provides excellent care despite the facility’s older appearance. One reviewer noted a nice dining room setup that resembles a restaurant atmosphere.
The facility experienced a decline in care quality after the first 30 days, becoming increasingly unsatisfactory. Staff shortages resulted in some employees standing idle instead of attending to patient needs. Cleanliness was inconsistent, with some visits revealing unpleasant odors and inadequate sanitation practices. There were significant communication issues between staff, residents, and family members. Residents reportedly did not receive regular showers, leading to poor hygiene conditions. Medications were improperly managed, contributing to negative health outcomes for patients. Activities for residents were nearly non-existent, failing to enrich their experience at the facility. The facility lacked a structured environment for those requiring more secure care, such as dementia patients. One resident experienced distress due to poor attention from staff regarding basic personal hygiene and safety measures. Overall impressions suggested that while the appearance of the facility might be acceptable, the level of care provided was inadequate and concerning for families seeking support for loved ones.Hilltop Village Nursing and Rehabilitation Center has garnered a mixture of reviews that reflect the varied experiences faced by residents and their families. While some initial impressions were positive, as seen in the first month of care, ongoing issues have overshadowed those early days. It appears that a significant drop in quality of care is a common concern among those with loved ones residing at the facility. The large nursing home is noted to be fairly well-maintained, yet reports indicate that chronic staffing shortages have greatly impacted the quality of care provided to residents.
Many reviewers mention instances where staff members appeared disengaged from their responsibilities. Observations of caregivers standing idly and socializing instead of attending to patients raise questions about accountability within the facility. Although there are descriptions of some aides performing competently, this does not compensate for what seems to be an overarching lack of attentive support for patients. As such, several individuals cannot recommend Hilltop Village due to these discrepancies in service quality during critical times.
Food quality and meal preparations received mixed feedback from residents' families. While meals were described as nutritious — often containing meat and vegetables — there was uncertainty regarding their taste, as many family members were unable to gauge how appetizing the food truly was. Nutritional adequacy alone does not seem sufficient enough to mitigate other complaints surrounding basic care practices within Hilltop Village; specifically, showering schedules were reported as irregular or non-existent altogether.
The physical environment also raised concerns for several reviewers. Descriptions of cramped living conditions included instances where residents shared rooms in uncomfortable settings, often accompanied by unpleasant odors that fluctuated based on cleaning routines. Cleanliness appeared inconsistent; while some visits revealed acceptable standards, others presented appalling conditions that contradicted any promise of a dignified living situation for vulnerable individuals. Additionally, recreational activities seemed nearly absent from daily offerings, undermining the potential for meaningful engagement among residents.
Communication—or the lack thereof—between staff members and family members exacerbated dissatisfaction among reviewers. Experiences recounted highlighted poor coordination in resident care; notably disconcerting was one family's struggle when they sought information about a loved one's health status only to find staff unwilling or unable to assist effectively. This disconnect became particularly poignant when discussing end-of-life considerations or simple updates on a resident's well-being.
In stark contrast stand descriptions shared by another reviewer who had significant interactions with both positive and negative experiences at Hilltop Village. Their friend reportedly enjoyed adequate accommodations in single-occupancy quarters despite acknowledging an older facility lacking some modern amenities found elsewhere. They underscored differing observations about staff attentiveness compared to other facilities where holistic care might have been prioritized more effectively.
At its core, Hilltop Village Nursing and Rehabilitation Center presents an image fraught with contradictions: while it may boast appealing facilities and seemingly caring personnel in certain moments, persistent issues surrounding communication failures, staffing shortages, hygiene standards, and vital medical oversight are untenable for many families navigating this distressing chapter of life for their loved ones. While some reviews paint isolated pictures of satisfactory experiences with care delivery over time—evidencing pockets where compassionate treatment exists—overarching themes relay deep concern for consistent functionality throughout the day-to-day operations crucial within such environments dedicated to providing support for our elderly population facing complex challenges.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hilltop Village Nursing And Rehabilitation Center in Kerrville, TX is a premier assisted living community that offers a wide range of amenities and care services to provide a comfortable and fulfilling lifestyle for its residents. The community features a beauty salon where residents can enjoy pampering services, as well as cable or satellite TV for entertainment options. Community-operated transportation is available for outings and appointments, and there is also a convenient computer center for staying connected.
Meals are served in the elegant dining room with restaurant-style dining, offering delicious and nutritious options prepared by professional chefs. Residents can also enjoy the beautiful outdoor space and garden, perfect for relaxation and enjoying nature. For fitness enthusiasts, there is a fully equipped fitness room to stay active and maintain physical wellness.
The community provides an array of care services including 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time. A mental wellness program is available to support emotional well-being.
Hilltop Village Nursing And Rehabilitation Center takes into account special dietary restrictions ensuring that residents' needs are met when it comes to nutrition. Move-in coordination is provided to make the transition to the community seamless.
Residents can engage in various activities organized by the staff such as fitness programs, planned day trips, and resident-run activities creating an opportunity for socialization and companionship. The concierge services ensure that all needs are taken care of promptly.
The location of Hilltop Village Nursing And Rehabilitation Center offers great convenience with numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby making it easy for residents to access necessary services and amenities.
Overall, Hilltop Village Nursing And Rehabilitation Center provides exceptional care services paired with top-notch amenities aimed at promoting independence, well-being, and an enriching lifestyle for its residents.
Hilltop Village Nursing And Rehabilitation Center is located at 1400 Hilltop Road, Kerrville, TX 78028 in Kerr County, Texas
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