Twin Oaks Health And Rehabilitation Center

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  • Interior

    A clean and well-lit hospital corridor with polished floors.

  • Decor

    A cozy living room with a beige sofa, abstract artwork, and elegant decor.

  • Living Room

    A cozy beige leather sofa placed beneath two abstract paintings in a living room setting.

  • Building

    A landscaped office entrance with a central fountain and garden.

  • Bedroom

    A cozy bedroom with a bed covered by a quilt, a bedside table with a lamp, and a framed painting on the wall.

  • Trees

    A one-story house surrounded by trees and shrubs, with a pathway leading to the entrance.

  • Windows

    A potted plant sits by a large window, adding a touch of greenery to the room.

  • Landscaping

    A small fountain surrounded by flowers near a building entrance.

  • Artwork

    A modern living room with a white couch, decorative mirrors, and minimalist artwork.

  • Exercise Equipment

    A physical therapy room equipped with parallel bars and rehabilitation equipment.

  • Gym

    A gym setup featuring a recumbent exercise bike and a large standing fan.

  • Healthcare

    A well-furnished hospital room with a bed and a sofa, featuring a clean and accessible environment.

Twin Oaks Health And Rehabilitation Center

1123 North Bolton Street, Jacksonville, TX 75766

For more information about senior living options: (844) 490-3973

4.7 from 37 reviews
5 stars
33
4 stars
1
3 stars
1
2 stars
0
1 stars
2

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    Overall Review of Twin Oaks Health And Rehabilitation Center

    Pros

    • pro Twin Oaks is described as a great place with elite communication and friendly residents.
    • pro Erica and the admissions team are praised for going above and beyond to help families through challenging times.
    • pro The staff across all departments - CNAs, nurses, and therapists - are consistently kind, caring, and respectful.
    • pro The facility feels like family with a warm, home-like atmosphere.
    • pro Residents and families appreciate engaging activities, including organized domino games.
    • pro The marketing director Rudy is outstanding for guiding families through difficult situations.
    • pro Families report their loved ones are well cared for, with attentive rehab and medical support.
    • pro The administration is noted as caring and welcoming, contributing to a positive environment.
    • pro Dining experiences are appreciated by residents, who enjoy the meals.

    Cons

    • pro They are chronically very short staffed.
    • pro The food is terrible.
    • pro Medical care is very sub par.
    • pro The incompetent staff would have let him die.
    • pro In 3 months they have had 3 different administrators.
    • pro From the previous reviews this used to be a good facility but it isn't now.
    • pro None of the staff are great.
    • pro The reviewer would not recommend Twin Oaks.

    Review

    Twin Oaks stands out in the Jacksonville area as a place where the sense of family and care often feels stronger than the building's d?cor might imply. Across numerous experiences, families describe a compassionate, attentive environment where staff - from nurses and CNAs to kitchen workers and administrators - go above and beyond to help residents and ease the worries of loved ones. It's not a uniform picture of perfection, but the overarching tone is one of warmth, dedication, and a genuine desire to make residents feel valued and at home.

    Many families have stories about people going the extra mile to ensure their loved ones were safe, comfortable, and well cared for. One parent was transported from the hospital to Twin Oaks, and the effort didn't stop there - staff who were far beyond the minimum made sure the transition was smooth and reassuring. Another family recounts a son or father being spoiled in the best possible sense, with staff seeming to treat him not just as a patient but as someone who matters to the whole team. The sentiment runs through repeated testimonials: the facility may not be the fanciest, but the love and thoughtfulness shown to residents helps them feel cherished rather than rushed through the day.

    The people at Twin Oaks receive frequent, heartfelt recognition. Several CNAs are singled out for their care and longevity - one nurse mentioned as having worked there for around twenty years, and other caregivers praised for their kindness and respect toward residents. The therapy team - David and Andrea in particular - also earned high marks, with praise for how they helped residents regain strength and confidence. Some residents even relay affection for the smaller, personal touches: a roommate who helps make days brighter, a former marketing or administration staff member who leaves a positive, lasting impression, and activity coordinators who bring small joys into the routine, such as arranging a regular domino game after asking what residents would enjoy. The result is an atmosphere in which residents feel known, valued, and connected to the people around them.

    A number of families highlight Erica, the marketing director, and her team as pivotal from the outset. Erica is repeatedly described as going above and beyond - she's credited with guiding families through the admissions process, supporting case management at the hospital, and even helping someone fight an insurance dispute to secure a place at Twin Oaks. One family notes that Erica's involvement was so meaningful that it influenced their decision to choose Twin Oaks over other facilities. The admissions staff, including Erica, and other team members who coordinate between hospitals, insurance, and the facility, are seen as essential bridges that make a difficult time considerably less stressful.

    There's also a strong sense of the life and activity within Twin Oaks. Families describe lively events, meals that residents look forward to, and a general sense of daily life that feels active and engaging. A recent visit during a Super Bowl celebration brought smiles to residents, and one reviewer specifically mentions the aroma of a delicious lunch that suggested good, home-style cooking. An administrator or activity director's willingness to tailor experiences - like remembering a resident's preference for a certain game or activity - helps reinforce the feeling that Twin Oaks is not just a place to stay but a community to belong to. In this way, the facility earns praise for making life meaningful for residents, not merely meeting basic needs.

    At the same time, the picture isn't without its cautions. A portion of the reviews calls attention to ongoing challenges related to staffing and operations. Some residents and families report being chronically short-staffed, which naturally raises concerns about consistency of care and timely attention. There are distinctly negative notes about the food, medical care, and the administrative turnover, with specific mentions of pneumonia and strep throat occurring after admissions and warnings that several administrators had cycled through in a relatively short period. One reviewer even cautions potential readers that while the facility has many strengths, the care can be uneven, and not every department feels flawless at all times. In at least one account, a resident's family member describes a troubling experience in rehabilitation and expresses that the overall impression of care could be improved, particularly in the area of medical oversight.

    Despite these concerns, many stories emphasize resilience and improvement. Several families speak of a facility that has, over time, become a trusted home for their loved ones. The caregivers' warmth, the familiarity of the staff, and the sense that the team knows the residents personally contribute to a feeling of stability and comfort that families come to rely on. The community's emphasis on relationships - between staff and residents, among residents, and between families and caregivers - forms a thread that runs through the positive testimonials. For families who've seen Twin Oaks as a place of healing, rehabilitation, and companionship, the experience often feels like a balanced blend of professional care and heartfelt humanity.

    In the end, Twin Oaks is presented as a place that many families come to with hope and leave with gratitude. It's described as a home where the residents are treated with dignity, where staff respond with patience and kindness, and where the administration regularly makes room for the personal stories that shape each person's care plan. The strongest voices in these reviews speak to a deep appreciation for the care team - nurses, CNAs, therapists, activity coordinators, admissions staff, and marketing professionals alike - who collectively strive to make Twin Oaks not just a facility, but a community where residents feel seen, heard, and supported by people who treat them as family. While there are legitimate cautions about staffing and consistency in some areas, the consistent thread is clear: for many families, Twin Oaks represents a meaningful, compassionate home for their loved ones, where love and professional care frequently go hand in hand.

    Features

    Housing

    • 69 resident community capacity 69 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Twin Oaks Health And Rehabilitation Center in Jacksonville, TX is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a variety of amenities such as a beauty salon, cable or satellite TV, a computer center, a fitness room, and a gaming room, providing plenty of opportunities for relaxation and entertainment.

    Residents can enjoy delicious meals in the dining room with restaurant-style dining or prepare their own meals in the fully furnished kitchenette. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Outdoor spaces including a garden offer tranquil areas for residents to enjoy some fresh air and nature.

    The community also offers move-in coordination and transportation arrangement services to assist residents in settling into their new home smoothly. Transportation is available for non-medical needs as well as for doctor's appointments. Residents can stay connected with friends and family through Wi-Fi/high-speed internet access.

    In terms of care services, Twin Oaks provides 24-hour call system and supervision to ensure residents' safety at all times. Assistance with activities of daily living such as bathing, dressing, transfers, and medication management is readily available. Special dietary restrictions are accommodated, including diabetes diets. A mental wellness program is offered to support residents' emotional well-being.

    Residents have access to numerous activities and programs tailored to their interests and preferences. Concierge services are available to help plan day trips and arrange transportation. Fitness programs promote physical health while resident-run activities encourage socialization among neighbors. Scheduled daily activities provide structure and engagement throughout the week.

    The location of Twin Oaks Health And Rehabilitation Center is convenient with nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents can easily access essential amenities within close proximity.

    Overall, Twin Oaks Health And Rehabilitation Center is an outstanding assisted living community that prioritizes the comfort, well-being, and independence of its residents, offering a wide array of amenities, care services, and convenient access to nearby amenities.

    Nearby Places of Interest

    Places of Worship

    • Greater New Zion Baptist Church (0.2 miles)
    • Zion Hill Baptist Church (0.4 miles)
    • Seminary Heights Church of Christ (0.9 miles)
    • Mission (1.2 miles)
    • First Presbyterian Church (1.3 miles)
    • Kingdom Christian Center (1.3 miles)
    • Enterprise Baptist Church (1.6 miles)

    Transportation

    • Enterprise Rent-A-Car (0.4 miles)
    • Green's Taxidermy (1.6 miles)
    • Cherokee County Airport (8.3 miles)
    • Legends Taxidermy (14.7 miles)

    Restaurants

    • Vincent Seafood (0.7 miles)
    • Tacos el Chicharito (1 miles)
    • Burritos Y Gorditas La Pasadita (1 miles)
    • Commerce Street Draft House (1.1 miles)
    • Taco Bell (1.2 miles)
    • Southeast Restaurant (1.2 miles)
    • La Pasadita (1.2 miles)

    Physicians

    • Cherokee County Health Department (1.1 miles)
    • Care First Medical Associates (1.3 miles)
    • Tri-County Women's Healthcare PA (1.3 miles)
    • Jacksonville Hematology-Onco (1.3 miles)
    • East Texas Medical Center First Physicians Clinic (1.3 miles)
    • Dogwood Orthopaedic Clinic PA (1.3 miles)
    • Eye Center (1.7 miles)

    Pharmacies

    • May Drug (1.1 miles)
    • Porter Pharmacy (1.3 miles)
    • CVS Pharmacy (1.7 miles)
    • Walgreens (2.1 miles)
    • Vcare Pharmacy (2.6 miles)
    • Brookshire Brothers Pharmacy (14.4 miles)
    • Brookshire Brothers Pharmacy (14.8 miles)

    Hospitals

    • ETMC Jacksonville: Emergency Room (1.3 miles)
    • East Texas Medical Center Jacksonville GP TEST (1.3 miles)
    • Trinity Mother Frances Hospital (3.3 miles)
    • Rusk State Hospital (13.7 miles)
    • Rusk State Hospital (13.7 miles)

    Parks

    • Buckner Park (1.7 miles)
    • Nichol's Green Phase II (3.1 miles)
    • Texas State Railroad (12.3 miles)
    • Jim Hogg State Park (13.4 miles)
    • Rusk-Palestine Camp Ground (14.7 miles)
    • Oasis South Park (15.4 miles)
    • Faulkner Park (19.2 miles)

    Theaters

    • Jackson Cinema (2.6 miles)
    • SMG Tyler (18.8 miles)

    Cafes

    • Beverly's Country Cafe (2.7 miles)
    • Cherokee coffee (14.4 miles)
    • Yellowwood Coffee (14.7 miles)
    • Big Shot Coffee House (18.3 miles)
    • Starbucks (18.8 miles)

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