Shady Grove Nursing Home

Pros

• The staff were polite and friendly.
• The facility was clean and odor-free.
• The nurses and aides were caring and attentive.
• Andrew, the administrator, went above and beyond to help.
• Monica Penigar is an amazing aide who goes above and beyond for residents.
• The staff are awesome and the environment is welcoming.
• The staff were compassionate and helpful when visiting residents.
• The weekend nurse on the locked unit was very nice.
• The receptionist and front desk staff were friendly and helpful.

Cons

• The review states the facility is the worst facility ever and warns others not to go there.
• The review describes the place as scary.
• The reviewer says the receptionist makes people feel stupid and has a sour attitude.
• The reviewer claims belongings were stolen (phone, iPad) and a wheelchair was missing.
• The reviewer asserts that medications were not properly managed and a social worker was not available until near discharge.
• The reviewer notes that some nurses and aides did not provide requested items and would turn off the call light without reporting needs.
• The reviewer says a staff member (shanette) was mean and hateful and should be fired.
• The reviewer mentions receiving a bill two years after discharge and that the facility was dirty, a nightmare.

Review

Southwest Nursing and Rehab Center shows a broad spectrum of experiences, with many visitors praising the facility for its warm, welcoming atmosphere and clean, well-maintained environment, while others express serious concerns about care quality and communication. A frequent thread in the positive reviews is the sense that staff are courteous, friendly, and attentive. Families describe the front desk and receptionists as helpful and patient, with several noting how check-in feels straightforward, secure access is easy to navigate, and safety questions at the kiosk contribute to a sense of security for visitors and residents alike. Comments like "the front desk assistant was friendly and helpful" and "the receptionist makes people feel welcome" appear alongside observations that the building is clean, well-kept, and free of odors, contributing to a generally reassuring first impression.

Another strong positive theme centers on the therapy and clinical teams. Multiple reviewers highlight the physical and occupational therapy staff as skilled, patient, and effective, with clear, encouraging bedside manner. One reviewer specifically credits the therapists with getting them walking again, noting "the therapists were great and very skilled," and describing a transformation from bed confinement to covering long distances. Wound care is singled out as exceptional by at least a couple of reviewers, who say their wounds improved dramatically under the care they received. In these accounts, individuals like Christian (the director) and the broader therapy teams are recognized for their competence, continuity of care, and ability to help residents regain mobility and function.

Staff kindness and personal warmth also surface in many visits. Reviewers talk about the personal touch of caregivers and aides - monitors and assistants who go "above and beyond" for residents, and nurses who are described as polite, compassionate, and respectful toward both residents and visitors. A number of comments name specific staff members or roles in a positive light: Monica Penigar is praised as "an amazing aide who goes above and beyond," a nurse is described as "the weekend nurse" who is "very nice," and Andrew the administrator is thanked for helping with administrative needs related to surveys and approvals. The sentiment from these reviews is that, when care is aligned and communication is clear, residents feel well-supported and families feel reassured.

Yet the same venue that hosts many affirming stories also contains a substantial amount of critical feedback about care, communication, and responsiveness. Some reviews describe a troubling disconnect between staff and residents' needs: call lights turned off without notice, delays in obtaining requested items or meals, and a social worker who was hard to locate or who did not appear until late in a resident's stay. One resident recounts a prolonged kitchen and nutrition issue - the wrong meal trays for a diabetic patient and delays in getting appropriate food - paired with frustration about not meeting basic needs promptly. Another account details difficulties with medications and insufficient clarity about where prescriptions had gone after discharge, a problem the reviewer says even required Medicare involvement to locate medications. Taken together, these critiques underscore real concerns about consistency of care and communication across shifts and departments.

There are also strong warnings from some reviewers about specific experiences that caused distress. One guest labeled the facility "the worst facility ever" and urged others not to waste their time there, citing lack of responsiveness from nursing and aid staff and a need to advocate vigorously for a loved one. A separate review describes serious safety concerns - missing items like a phone, iPad, and even a wheelchair, as well as episodes of patient neglect such as a resident not being properly fed or monitored, which led to medical deterioration and a hospital visit. There are mentions of miscommunication about medications, insufficient social work engagement before discharge, and in at least one account, frustration with a billing issue that resurfaced years after a resident had left. One reviewer even called out a staff member by name as problematic and suggested staffing and policy changes were needed. These narratives emphasize that for every star here, there is a counterpoint about gaps in safety, reliability, and accountability.

A number of reviewers touch on the cultural and logistical realities of the facility in a way that adds texture to the overall picture. Some praise the accessibility and the efforts to remodel and refresh the space, noting floor renovations and the presence of amenities like a pool that foster a hotel-like feel, which can ease the transition into long-term care for residents and families. Comments about the staff's demeanor and professionalism are paired with practical remarks about operations, such as the ease of visitor check-ins, or the kindness of particular staff members who are remembered long after a visit. Others emphasize the importance of proactive family involvement, advising prospective visitors to tour the facility, meet the team, and clearly outline expectations and goals for care to ensure alignment with a loved one's needs.

Taken together, the collection of reviews paints a facility with notable strengths and equally notable challenges. On the strengths side, families repeatedly praise friendly, courteous staff; approachable administration; clean facilities; and high-quality rehabilitation services that can deliver meaningful improvements in mobility and independence. The care teams that include physical therapy, wound care, and dedicated aides are often highlighted for their competency and compassionate bedside manner, and several residents and visitors express gratitude for staff who go the extra mile to support recovery and comfort. On the challenges side, there are consistent concerns about inconsistent responsiveness, delays in basic needs, gaps in communication, and incidents that suggest potential safety and administrative vulnerabilities. Several accounts call for more proactive management, better coordination across shifts, and more robust accountability to ensure that medications, meals, call lights, and safety protocols are consistently addressed.

For families considering this facility, the takeaway is clear: Southwest Nursing and Rehab Center can be a place of real care and measurable progress, especially when the rehabilitation teams are engaged and when staff communication is strong. However, it also demands vigilant involvement from families and residents to ensure needs are met promptly and safely. Prospective visitors are encouraged to tour the building, ask questions of both administration and frontline staff, observe interactions in common areas, and establish a plan for staying engaged with care providers and caregivers throughout a resident's stay. With attentive oversight and clear expectations, the facility's strengths in warmth, cleanliness, and therapeutic expertise can be matched by improved reliability and safety in daily operations.

This part of Fort Worth, Texas, offers a variety of amenities and services that would be beneficial for seniors looking to settle in the area. With several physicians, pharmacies, hospitals, and places of worship within proximity, residents can easily access essential medical care and cultural activities. In addition, there are a number of restaurants and cafes nearby for dining options, as well as parks for leisurely walks and relaxation. The transportation center provides convenient access to public transportation for those who may not drive. Overall, this neighborhood offers a diverse range of services and activities that would cater to the needs and interests of seniors seeking a vibrant community to call home.

Physicians

• Stop Six Sunrise Edition (1.5 miles)
• Cook Children's Neighborhood Clinic (3.5 miles)
• Moonhee Lee (4.3 miles)
• Texas Medical Diagnostics (5.8 miles)
• Texas Health Care, Otolaryngology & Facial Plastic Surgey Associates (5.8 miles)
• Sideline Orthopedics and Sports - Park Springs Blvd (5.9 miles)
• Arlington Family Health (6 miles)

Pharmacies

• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• Walgreens (4.7 miles)
• Walgreens (5.4 miles)
• Walgreens (5.4 miles)

Places of Worship

• Lake Arlington Baptist Church (4.1 miles)
• First United Methodist Church of Fort Worth (6 miles)
• St Stephen Presbyterian Church (7.2 miles)
• St John the Apostle United Methodist Church (7.7 miles)

Restaurants

• McDonald's (4.2 miles)
• Whataburger (4.3 miles)
• Chick-Fil-A (4.6 miles)
• Scooters Sports Bar and Grill (4.8 miles)
• Rahr & Sons Brewing Co (5.4 miles)
• Silver Leaf Cigar Lounge (5.7 miles)
• Salsa Limon Centro (5.8 miles)

Cafes

• Roots Coffeehouse (5.3 miles)
• Starbucks (7.5 miles)
• The Tipsy Oak (7.6 miles)

Hospitals

• JPS Hospital (5.4 miles)
• Texas Health Harris Methodist Hospital Fort Worth (6.1 miles)
• Klabzuba Tower / Texas Health Resources (6.1 miles)
• Texas Rehabilitation Hospital of Fort Worth (6.2 miles)
• Baylor Scott & White Hospital Medicine - All Saints (6.5 miles)
• Baylor Surgical Center (6.6 miles)
• Medical Center of Arlington (7.7 miles)

Parks

• Fort Worth Water Gardens (5.4 miles)
• Linwood Park (7.3 miles)

Transportation

• Fort Worth Intermodal Transportation Center (5.5 miles)

Theaters

• AMC The Parks At Arlington 18 (7.3 miles)