Remarkable Healthcare Of Prestonwood

Pros

• The Med Tech at Remarkable Healthcare Prestonwood was described as friendly, caring, and on top of her job.
• Patients reported that the food was good, particularly noted by a family member whose mother-in-law stayed there.
• The facility is relatively new, modern, and well-maintained, which contributes to a positive overall appearance.
• Physical therapy services were noted to be effective and appreciated by patients utilizing the gym for rehabilitation.
• One reviewer mentioned that their spouse experienced improvement during their stay at Remarkable Healthcare.

Cons

• The meals in the COVID unit were often delivered cold, making them less appetizing.
• Caregivers were frequently unavailable to assist residents, and staff were often seen on their cell phones instead of attending to patients' needs.
• Residents suffering from conditions like dementia and incontinence were sometimes left unattended for extended periods, leading to inconsistent care.
• Housekeeping was inadequate, failing to clean areas thoroughly or move furniture for proper cleaning.
• Communication with management was lacking; there was no clear point of contact for concerns, leading to frustration when issues arose.
• Staff members at Remarkable Healthcare were described as indifferent and poorly trained, with some spending time online shopping during their shifts.
• There appeared to be a significant understaffing issue, impacting the quality of care and overall service delivery at the facility.
• The facility failed to inform families properly about patient incidents, leading to confusion and distress during emergencies.
• After a negative experience involving a fall, the facility did not reach out or follow up with family members afterward.

Review

The experiences shared by families regarding Remarkable Healthcare of Prestonwood paint a complex picture of care, staff performance, and facility conditions. While the facility is relatively new and modern, the quality of care provided to patients has been a significant concern across various reviews. Patients’ family members report a range of issues related to staff availability, responsiveness, and cleanliness that have negatively impacted their loved ones' stay.

One recurring theme throughout the reviews is the inconsistency in meal service and food quality. Families reported that meals delivered were often cold and lacked a regular schedule—dinner could arrive at unexpected times between 5 PM to 7:30 PM. While some family members noted that the food itself was generally acceptable when served hot, the frequent cold deliveries made meals less appetizing. The need for family members to help with feeding due to insufficient caregiver assistance highlighted a concerning trend: many caregivers seemed unavailable or preoccupied with personal activities, such as using cellphones.

Patients suffering from chronic health issues faced additional challenges tied to inadequate caregiving. One reviewer recounted how their spouse, who struggled with dementia and incontinence, was often left unattended for hours without check-ins from caretakers regarding basic hygiene needs. This lack of attentiveness extended beyond personal care; other reviewers also voiced concerns about housekeeping services failing to clean thoroughly beneath beds or in less trafficked areas—evidence that suggested neglectfulness even in maintaining basic hygiene standards.

Communication—or the notable lack thereof—was another troubling aspect observed by families at Remarkable Healthcare of Prestonwood. On several occasions, attempts to get in touch with management after hours resulted in unanswered phone calls. Patients' families expressed frustration over not having clear contact information for supervisory personnel when issues arose during their loved ones’ stays. Furthermore, upon discharge discussions about complaints often yielded responses questioning why these problems were not raised sooner; without accessible channels for communication or follow-up care information, family members felt powerless in advocating for their loved ones.

While certain elements like physical therapy services were praised as beneficial—with one reviewer specifically noting that rehabilitation efforts were effective—the overall assessment pointed towards understaffing issues affecting broader patient experience negatively. In multiple accounts involving falls or medical emergencies requiring transfer to hospitals, miscommunication presented grave consequences including delays in medical attention which likely exacerbated already critical situations.

Despite these many challenges described within the reports about Remarkable Healthcare of Prestonwood’s operation—from inconsistent caregiving practices and substandard housekeeping to poor communication processes—there remained isolated positive comments on particular aspects such as friendly medical tech staff and adequate gym facilities for physical therapy sessions offered at this newer facility. However, it is evident that substantial improvements are needed across different levels of service delivery if they aim to serve patients effectively while ensuring peace of mind for their concerned families navigating healthcare challenges during vulnerable times.

Parks

• Arbor Hills Nature Preserve (1.2 miles)
• Coyote Creek Park (2.1 miles)
• Shoreline Trail & Dog Run (3.3 miles)
• Windhaven Meadows Park (3.5 miles)
• Russell Creek Park (3.9 miles)
• Sommerset (5.9 miles)
• Addison Circle Park (5.9 miles)

Physicians

• Family Medicine Associates of Texas (1.3 miles)
• Touchstone Imaging Plano (2.1 miles)
• Cornea Associates of Texas (3 miles)
• Plano Orthopedic & Sports Medicine Center (3.9 miles)
• Dhat (4.3 miles)
• Dallas Associated Dermatologists (4.7 miles)
• Legacy Dermatology (4.8 miles)

Restaurants

• Main Street Cafe (1.4 miles)
• Sonic Drive-In (1.6 miles)
• Bread Zeppelin Salads Elevated (1.9 miles)
• Rosa's Cafe (2.1 miles)
• Chipotle Mexican Grill (2.1 miles)
• Culver's (2.1 miles)
• In-N-Out Burger (2.2 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Places of Worship

• Prestonwood Baptist Church (1.7 miles)
• First Baptist Church at The Fields (3.4 miles)
• Ismaili Jamatkhana & Center (5.2 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (1.9 miles)
• The Heart Hospital Baylor Plano (4.8 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.5 miles)
• Mimi's Star Cafe (4.7 miles)
• 85C Bakery Cafe (6.1 miles)

Theaters

• Cinemark (2.4 miles)

Transportation

• Trinity Mills Station (5.3 miles)