Remarkable Healthcare Of Prestonwood

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  • Interior

    A beautifully designed lobby featuring comfortable seating, elegant decor, and ample natural light.

  • Decor

    A well-decorated living area with a sofa, coffee table, and decorative elements.

  • Building

    A modern building with a landscaped entrance and clear blue sky.

  • Architecture

    A modern residential building under a cloudy sky.

  • Trees

    A serene park setting with a lamp post casting a shadow on the vibrant green grass.

  • Windows

    A cozy and well-lit lobby seating area featuring comfortable chairs and a welcoming atmosphere.

  • Entrance

    A view of a modern building under a cloudy sky.

Remarkable Healthcare Of Prestonwood

4501 Plano Parkway, Carrollton, TX 75010

For more information about senior living options: (844) 490-3973

2 from 5 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro The Med Tech at Remarkable Healthcare Prestonwood was described as friendly, caring, and on top of her job.
  • pro Patients reported that the food was good, particularly noted by a family member whose mother-in-law stayed there.
  • pro The facility is relatively new, modern, and well-maintained, which contributes to a positive overall appearance.
  • pro Physical therapy services were noted to be effective and appreciated by patients utilizing the gym for rehabilitation.
  • pro One reviewer mentioned that their spouse experienced improvement during their stay at Remarkable Healthcare.

Cons

  • pro The meals in the COVID unit were often delivered cold, making them less appetizing.
  • pro Caregivers were frequently unavailable to assist residents, and staff were often seen on their cell phones instead of attending to patients' needs.
  • pro Residents suffering from conditions like dementia and incontinence were sometimes left unattended for extended periods, leading to inconsistent care.
  • pro Housekeeping was inadequate, failing to clean areas thoroughly or move furniture for proper cleaning.
  • pro Communication with management was lacking; there was no clear point of contact for concerns, leading to frustration when issues arose.
  • pro Staff members at Remarkable Healthcare were described as indifferent and poorly trained, with some spending time online shopping during their shifts.
  • pro There appeared to be a significant understaffing issue, impacting the quality of care and overall service delivery at the facility.
  • pro The facility failed to inform families properly about patient incidents, leading to confusion and distress during emergencies.
  • pro After a negative experience involving a fall, the facility did not reach out or follow up with family members afterward.

Review

The experiences shared by families regarding Remarkable Healthcare of Prestonwood paint a complex picture of care, staff performance, and facility conditions. While the facility is relatively new and modern, the quality of care provided to patients has been a significant concern across various reviews. Patients’ family members report a range of issues related to staff availability, responsiveness, and cleanliness that have negatively impacted their loved ones' stay.

One recurring theme throughout the reviews is the inconsistency in meal service and food quality. Families reported that meals delivered were often cold and lacked a regular schedule—dinner could arrive at unexpected times between 5 PM to 7:30 PM. While some family members noted that the food itself was generally acceptable when served hot, the frequent cold deliveries made meals less appetizing. The need for family members to help with feeding due to insufficient caregiver assistance highlighted a concerning trend: many caregivers seemed unavailable or preoccupied with personal activities, such as using cellphones.

Patients suffering from chronic health issues faced additional challenges tied to inadequate caregiving. One reviewer recounted how their spouse, who struggled with dementia and incontinence, was often left unattended for hours without check-ins from caretakers regarding basic hygiene needs. This lack of attentiveness extended beyond personal care; other reviewers also voiced concerns about housekeeping services failing to clean thoroughly beneath beds or in less trafficked areas—evidence that suggested neglectfulness even in maintaining basic hygiene standards.

Communication—or the notable lack thereof—was another troubling aspect observed by families at Remarkable Healthcare of Prestonwood. On several occasions, attempts to get in touch with management after hours resulted in unanswered phone calls. Patients' families expressed frustration over not having clear contact information for supervisory personnel when issues arose during their loved ones’ stays. Furthermore, upon discharge discussions about complaints often yielded responses questioning why these problems were not raised sooner; without accessible channels for communication or follow-up care information, family members felt powerless in advocating for their loved ones.

While certain elements like physical therapy services were praised as beneficial—with one reviewer specifically noting that rehabilitation efforts were effective—the overall assessment pointed towards understaffing issues affecting broader patient experience negatively. In multiple accounts involving falls or medical emergencies requiring transfer to hospitals, miscommunication presented grave consequences including delays in medical attention which likely exacerbated already critical situations.

Despite these many challenges described within the reports about Remarkable Healthcare of Prestonwood’s operation—from inconsistent caregiving practices and substandard housekeeping to poor communication processes—there remained isolated positive comments on particular aspects such as friendly medical tech staff and adequate gym facilities for physical therapy sessions offered at this newer facility. However, it is evident that substantial improvements are needed across different levels of service delivery if they aim to serve patients effectively while ensuring peace of mind for their concerned families navigating healthcare challenges during vulnerable times.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Dallas Love (13 miles away) Dallas Love (13 miles away)
  • Dallas-Fort Worth International (14 miles away) Dallas-Fort Worth International (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Remarkable Healthcare of Prestonwood is an exceptional assisted living community located in Carrollton, TX. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.

Our residents can enjoy the convenience of having a beauty salon on-site, allowing them to pamper themselves without having to leave the community. They can also relax and unwind in the comfort of their own fully furnished apartments while enjoying their favorite shows on cable or satellite TV.

Transportation is made easy with our community-operated transportation service, which provides convenient access to nearby destinations such as doctors' appointments and local attractions. For those who prefer to stay within our community, we have a computer center for them to stay connected with loved ones and a small library for leisure reading.

When it comes to dining, our residents can indulge in delicious restaurant-style meals served in a spacious dining room. We accommodate special dietary restrictions and diabetes diets to ensure that all residents receive nutritionally balanced meals.

Engaging in activities is an essential part of life at Remarkable Healthcare of Prestonwood. Our residents can participate in fitness programs designed to promote vitality and wellness. We also organize planned day trips and resident-run activities for socialization and enjoyment. Additionally, we provide concierge services to assist residents with any requests they may have.

Being located in Carrollton means that there are numerous amenities in close proximity to our community. Residents can explore the nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for their convenience.

At Remarkable Healthcare of Prestonwood, we pride ourselves on providing exceptional care services around the clock. Our dedicated staff offers assistance with activities of daily living such as bathing, dressing, and transfers as needed. We also provide medication management services and have a mental wellness program in place.

With move-in coordination services available, transitioning into our community is seamless and hassle-free. Residents will also appreciate the presence of housekeeping services to ensure that their living spaces are always clean and comfortable.

For our residents' comfort and relaxation, we provide outdoor spaces and a beautiful garden where they can enjoy nature and fresh air. Our wellness center offers opportunities for physical exercise, ensuring that our residents can maintain their health and well-being.

Connectivity is important in today's world, which is why we offer Wi-Fi and high-speed internet access throughout our community.

Remarkable Healthcare of Prestonwood is more than just an assisted living community; it provides a nurturing environment where residents can thrive and live life to the fullest.

Nearby Places of Interest

Parks

  • Arbor Hills Nature Preserve (1.2 miles)
  • Coyote Creek Park (2.1 miles)
  • Shoreline Trail & Dog Run (3.3 miles)
  • Windhaven Meadows Park (3.5 miles)
  • Russell Creek Park (3.9 miles)
  • Sommerset (5.9 miles)
  • Addison Circle Park (5.9 miles)

Physicians

  • Family Medicine Associates of Texas (1.3 miles)
  • Touchstone Imaging Plano (2.1 miles)
  • Cornea Associates of Texas (3 miles)
  • Plano Orthopedic & Sports Medicine Center (3.9 miles)
  • Dhat (4.3 miles)
  • Dallas Associated Dermatologists (4.7 miles)
  • Legacy Dermatology (4.8 miles)

Restaurants

  • Main Street Cafe (1.4 miles)
  • Sonic Drive-In (1.6 miles)
  • Bread Zeppelin Salads Elevated (1.9 miles)
  • Rosa's Cafe (2.1 miles)
  • Chipotle Mexican Grill (2.1 miles)
  • Culver's (2.1 miles)
  • In-N-Out Burger (2.2 miles)

Pharmacies

  • CVS Pharmacy (1.4 miles)
  • Walgreens (1.5 miles)
  • Walgreens (2 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.6 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3 miles)

Places of Worship

  • Prestonwood Baptist Church (1.7 miles)
  • First Baptist Church at The Fields (3.4 miles)
  • Ismaili Jamatkhana & Center (5.2 miles)

Hospitals

  • Texas Health Presbyterian Hospital Plano (1.9 miles)
  • The Heart Hospital Baylor Plano (4.8 miles)

Cafes

  • Starbucks (2 miles)
  • Panera Bread (2.2 miles)
  • Starbucks (2.5 miles)
  • Mimi's Star Cafe (4.7 miles)
  • 85C Bakery Cafe (6.1 miles)

Theaters

  • Cinemark (2.4 miles)

Transportation

  • Trinity Mills Station (5.3 miles)

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