Prestonwood Rehabilitation & Nursing Center in Plano, TX
Save2460 Marsh Lane, Plano, TX 75093
For more information about senior living options: (844) 490-3973
Prestonwood Rehab is a great place with great care. The therapy team is amazing. The nursing care is fantastic. Prestonwood is an amazing community that values relationships and delivers excellent care. The facility is beautiful and cares about its residents, with a convenient location for visiting. Audrey Denman, the executive director, leads a well-managed team that provides excellent care. The staff are wonderful and therapy helps patients a lot. The clinical staff at Prestonwood Rehab is outstanding; the nurses and aides are exceptional. The facility is clean, renovated, and well equipped, giving families peace of mind.
The reviews describe Prestonwood Rehab as poorly managed and chaotic. Families report slow response times to calls and alarms. Discharge planning is criticized as missing or inadequately communicated. Staff are described as rude, unhelpful, or lacking compassion. There are multiple allegations of neglect, including patients left unattended. Items and belongings are reported as missing or stolen by staff. The therapy department is said to lack empathy and motivation. Food quality and service are called horrible. There are claims of bullying and unprofessional behavior by some employees.Prestonwood Rehabilitation & Nursing Center in Plano is best suited for families seeking robust rehabilitation and skilled nursing care where the therapy team and direct care staff deliver consistently strong client outcomes. The community shines when the goal is practical recovery: a high-quality therapy program aimed at returning residents home, supported by a nursing staff praised for competence and compassion. The facility's leadership, particularly the executive director, is repeatedly highlighted as communicative and engaged, a critical attribute for families navigating transitions, planning, and ongoing progress. For seniors who value an attractive, well-maintained setting with convenient visitation, Prestonwood often feels like the right fit, especially when rehab is the primary objective.
Yet a clear caveat accompanies the strengths. Some families report excellent rehab experiences and long stretches of attentive care, while others describe disjointed communication, inconsistent staffing, and troubling gaps in discharge planning. The most severe concerns touch on responsiveness to call bells, timely assistance, and the clarity of post-acute plans. A pattern emerges in mixed-to-poor reviews about front-desk engagement, gaps between the rehab and long-term wings, and instances of perceived neglect or mistreatment. Prospective families must weigh the high-quality therapy and caring bedside care against experiences that range from frustratingly slow updates to serious concerns about safety, accountability, and follow-through.
On the positive side, the therapy team is frequently acclaimed as "amazing," with patients and families expressing gratitude for meaningful progress and motivation. Nursing care is described as fantastic, with clinicians who listen and respond to pain management and daily needs. The facility itself draws praise for cleanliness and renovated spaces, and many visitors comment on the warm, relationship-focused ethos of the staff. When the focus is rehab - therapy, mobility, and strength-building - the positives often substantially offset typical facility frictions, especially for those who are motivated to participate in daily therapy and who appreciate strong clinician leadership and accessible administration.
That said, the drawbacks cannot be dismissed as minor. Reputationally troublesome themes include inconsistent communication with families, abrupt discharge planning, and perceived gaps in coordinating care across the therapy, nursing, and social work teams. Several reviews recount experiences of being left in the dark about a loved one's condition or discharge timing, including lapses in fall protection or alarms and at least a few reports of safety or dignity concerns during caregiving. There are also credible accounts of friction around billing, insurance promises, and appropriateness of care decisions, which can undermine trust just as progress is being made. In short, the care quality may be excellent at the bedside, but organizational and communication dynamics occasionally undermine the overall experience.
For families weighing options, the key question is whether the rehab potential and the staff's attentiveness justify navigating the occasional governance and communication gaps. The strong therapy and nursing foundations can make Prestonwood a strong short- to medium-term choice for recovery with the intention to return home, especially when the family can maintain an active, hands-on role in overseeing care plans, discharge steps, and daily progress. The notable leadership presence and the facility's clean, welcoming environment also help cultivate confidence that a challenging rehab journey can lead to a solid outcome. However, if consistent, proactive communication and predictable, transparent discharge planning are non-negotiables, it is prudent to compare how other local options handle family updates, care coordination, and long-term care transitions before deciding.
In practice, the decision hinges on priorities and risk tolerance. For decision-makers prioritizing high-caliber rehabilitation, respectful bedside care, and a facility that feels well-managed on the therapy floor, Prestonwood offers a compelling, actionable path to better function and independence. For those who require unwavering communications, impeccably coordinated discharge planning, and rigorous safeguards against care gaps across all shifts, alternatives may deliver greater peace of mind. Prospective families should verify the specific experiences of the rehab unit versus the long-term wing, request direct contact with the therapy director and social services, and seek recent, concrete examples of discharge planning successes. Engaging in a careful, multi-visit evaluation will illuminate whether Prestonwood's strengths align with the expectations and needs of the person needing care, and it will help ensure the path chosen offers both progress and dependable, transparent partnership with the family.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (13 miles away) Dallas-Fort Worth International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Prestonwood Rehabilitation & Nursing Center in Plano, TX offers a wide range of amenities and care services to its residents. The community features a beauty salon for beautification needs, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to use. Dining options include a dining room with restaurant-style dining and meal preparation and service.
The community provides various recreational facilities such as a fitness room, gaming room, garden, outdoor space, small library, and wellness center. Housekeeping services are provided to ensure a clean living environment. Each resident has their own private bathroom and can enjoy the convenience of having a kitchenette in their fully furnished accommodations.
Residents also have access to Wi-Fi/high-speed internet for connectivity purposes. Move-in coordination is available to assist with the transition into the community. Non-medical transportation arrangements can be made for residents as needed, including transportation to doctors' appointments.
In terms of care services, Prestonwood Rehabilitation & Nursing Center offers 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. Medication management is available for those who require assistance with their medications. The community also offers special dietary restrictions such as diabetes diet.
To promote mental wellness, there is a mental wellness program implemented within the community. Scheduled daily activities are organized by the staff to keep residents engaged and active throughout the day. Fitness programs are offered to promote physical health, and planned day trips provide opportunities for exploration outside of the community.
Furthermore, there are numerous amenities situated nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship,and theaters. In addition,the accessibility of two hospitals nearby provides peace of mind knowing that medical care is easily accessible when needed.
Overall,Prestonwood Rehabilitation & Nursing Center in Plano, TX provides a comfortable and convenient assisted living community that offers amenities and care services to meet the diverse needs of its residents.
Prestonwood Rehabilitation & Nursing Center is located at 2460 Marsh Lane, Plano, TX 75093 in Denton County, Texas
Prestonwood Rehabilitation & Nursing Center on seniors.fyi includes 5 photos including images showing interior, dining, architecture, chandelier, fireplace, living room, kitchen, bedroom, and more.
The Village at Prestonwood
Plano, TX
Convenient location with nearby amenities and adaptable dining options.
Accel Rehabilitation Hospital Of Plano
Plano, TX
Compassionate staff and excellent therapy in a clean facility.
Prestonwood Court
Plano, TX
Warm, welcoming community with clean facilities and engaging activities.
Atlas Point at Prestonwood Apartments
Carrollton, TX
Avalon at Willow Bend II
Carrollton, TX
Clean, newer facility with attentive staff and strong family communication.
Encore Memory Care Day Stay
Plano, TX
Compassionate staff and engaging activities in a safe, well-maintained setting.
Preston Place
Plano, TX
Friendly, welcoming staff and residents, engaging activities, and well-maintained grounds.
Briarview Senior Living
Carrollton, TX
Caring, friendly staff with a clean, safe environment and engaging activities.
The Legacy at Willow Bend
Plano, TX
Friendly staff and pet-friendly, well-maintained facilities with engaging activities.
A Closer Look at Private Pay Home Care
Private pay home care offers a flexible caregiving option for older adults and families who don't qualify for government programs, allowing them to directly fund in-home care services that range from daily assistance to specialized support. This model's customization potential enables aging in place while addressing financial considerations through strategic planning options, though clients must navigate marketplace challenges and ensure quality compliance.
Comprehensive Approaches for Arthritis: A Detailed Guide to Symptoms, Causes, and Care
Arthritis encompasses over 100 joint disorders affecting people of all ages, leading to symptoms like pain and stiffness that impair mobility and quality of life. Effective management involves early diagnosis, lifestyle changes, medical treatments, emotional support, and ongoing monitoring with healthcare professionals.
Comprehensive Insights and Practical Strategies to Help Older Adults Avoid Falls
The article highlights the high risk of falls among older adults due to factors like muscle weakness, vision issues, and environmental hazards, with one in four experiencing a fall annually. It advocates for a comprehensive prevention approach that includes exercise, home safety modifications, medication management, social support, and caregiver involvement.
Interior
Decor
Building
Bedroom
Dining
