Prestonwood Rehabilitation & Nursing Center
Save2460 Marsh Lane, Plano, TX 75093
For more information about senior living options: (844) 490-3973
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The experience of residents and their families at Prestonwood Rehabilitation has been a mixed bag, revealing a dichotomy between commendable care and deeply troubling issues. Many visitors to the facility report an initial sense of satisfaction, kindness from staff members, and a clean environment. Personal connections established by names like Florence, Haggai, Kent, Tracy, and Connie have made some family members feel welcomed and respected. These positive interactions highlight the importance of staff engagement in creating a supportive atmosphere for patients recovering from surgery or rehabilitation treatments.
However, this façade of excellent service often crumbles under scrutiny as numerous families recount harrowing experiences that overshadow the positive aspects of care provided. A recurring theme through several reviews is the alarming understaffing at the facility, which has led to severe lapses in patient dignity and general care. One family details their distress when their 83-year-old mother was frequently left unattended after using her buzzer for assistance with personal needs. The response she received from staff—encouraging her to use her diaper instead of receiving help—stripped her of dignity during an already vulnerable time following serious injuries.
Additionally, complaints about inadequate meal service compounded concerns over nursing care. Residents often reported cold food served long after mealtime began or incorrect dietary preferences being routinely ignored. Hair found in meals was cited as another indicator of negligent kitchen practices which detracted significantly from the dining experience. Despite assurances regarding resident rights and options such as laundry services being included in fees, many families voiced frustration over a lack of clear communication concerning these essential details.
Significant discontent also arose around activities offered within the facility. Long hours spent isolated in rooms or watching television instilled boredom among residents who expressed a desire for more engaging opportunities—especially recreational activities outside when weather permitted. Reviewers pointed out that despite having facilities like manicured golf courses nearby, no excursions occurred, leaving residents craving mental stimulation beyond sedentary entertainment indoors.
Communication—or the noticeable lack thereof—has emerged as another critical issue impacting family satisfaction with Prestonwood Rehabilitation's services. Multiple reviewers remarked on how difficult it was to contact administration or receive answers about loved ones' well-being during challenging periods in their health journey, particularly during transitions into hospice care or as questions arose about medication administration concerns. Families felt overlooked when they attempted to voice worries; this created further tension regarding the quality of care provided.
In contrast to these negative experiences are testimonials celebrating Prestonwood Rehabilitation's outstanding therapy programs aimed at promoting recovery while fostering independence among patients recovering from surgeries like hip replacements. Some families shared heartwarming stories reflecting on successful rehab experiences that empowered loved ones to regain strength and mobility before returning home—a testament to certain teams' dedicated efforts within the facility's rehabilitative aspect.
Ultimately, while Prestonwood Rehabilitation showcases myriad strengths—including friendly staff interactions amidst its clean environment—the overarching sentiment reveals urgent need for improvements related to staffing levels and operational management practices throughout various sections within the center such as skilled nursing versus rehab units. Moving forward, many families contemplating placement in such facilities should exercise caution based on both positive reports alongside significant warning signs identified throughout caregiver dynamics experienced firsthand by others who once placed trust in them during fragile moments upon loved ones’ recovery journeys.
Prestonwood Rehabilitation & Nursing Center in Plano, TX offers a wide range of amenities and care services to its residents. The community features a beauty salon for beautification needs, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to use. Dining options include a dining room with restaurant-style dining and meal preparation and service.
The community provides various recreational facilities such as a fitness room, gaming room, garden, outdoor space, small library, and wellness center. Housekeeping services are provided to ensure a clean living environment. Each resident has their own private bathroom and can enjoy the convenience of having a kitchenette in their fully furnished accommodations.
Residents also have access to Wi-Fi/high-speed internet for connectivity purposes. Move-in coordination is available to assist with the transition into the community. Non-medical transportation arrangements can be made for residents as needed, including transportation to doctors' appointments.
In terms of care services, Prestonwood Rehabilitation & Nursing Center offers 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. Medication management is available for those who require assistance with their medications. The community also offers special dietary restrictions such as diabetes diet.
To promote mental wellness, there is a mental wellness program implemented within the community. Scheduled daily activities are organized by the staff to keep residents engaged and active throughout the day. Fitness programs are offered to promote physical health, and planned day trips provide opportunities for exploration outside of the community.
Furthermore, there are numerous amenities situated nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship,and theaters. In addition,the accessibility of two hospitals nearby provides peace of mind knowing that medical care is easily accessible when needed.
Overall,Prestonwood Rehabilitation & Nursing Center in Plano, TX provides a comfortable and convenient assisted living community that offers amenities and care services to meet the diverse needs of its residents.
Prestonwood Rehabilitation & Nursing Center is located at 2460 Marsh Lane, Plano, TX 75093 in Denton County, Texas
Prestonwood Rehabilitation & Nursing Center on seniors.fyi includes 5 photos including images showing interior, architecture, chandelier, fireplace, living room, dining, building, windows, and more.
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