Prestonwood Rehabilitation & Nursing Center

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Prestonwood Rehabilitation & Nursing Center

2460 Marsh Lane, Plano, TX 75093

For more information about senior living options: (844) 490-3973

3.3 from 18 reviews
5 stars
8
4 stars
3
3 stars
0
2 stars
0
1 stars
7

Skilled Nursing Facility

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Overall Review

Pros

  • pro The staff at Prestonwood Rehabilitation are consistently described as warm, kind, and attentive to the needs of the residents.
  • pro Many reviewers appreciated the effective therapy programs, noting that therapists encouraged and supported patients throughout their recovery.
  • pro The facility is often noted for its cleanliness and pleasant environment, creating a welcoming atmosphere for residents.
  • pro Several families expressed satisfaction with the variety of activities offered to residents, helping to keep them engaged and active.
  • pro Many reviewers highlighted the quality of care provided in the rehabilitation section of the facility, praising the dedication of nurses and aides.
  • pro Residents reported enjoying a range of meal options and complimentary menu choices available at the facility.
  • pro Positive experiences with administrative support and communication were mentioned by some families during initial admissions and care transitions.

Cons

  • pro The facility is understaffed, leading to residents being left unattended for long periods.
  • pro Staff often responded dismissively, stripping residents of their dignity when assistance was needed.
  • pro The cleanliness of the rooms was subpar, requiring family members to clean them themselves.
  • pro Meals were frequently incorrect, cold, and sometimes contained hair, causing dissatisfaction among residents.
  • pro Communication with staff became challenging after COVID-19 restrictions were implemented, leading families to feel like a burden.
  • pro Residents reported feeling neglected and poorly treated by staff in the skilled nursing area compared to those in rehabilitation.
  • pro There was a lack of organized activities, contributing to boredom among residents who were cooped up indoors.
  • pro Family members struggled to get clear answers from administration regarding care decisions and rights for their loved ones.
  • pro Promises made about payment and Medicaid reimbursement were not fulfilled, leaving families financially burdened.
  • pro Some staff exhibited poor behavior during meal times and towards residents waiting for food assistance.

Review

The experience of residents and their families at Prestonwood Rehabilitation has been a mixed bag, revealing a dichotomy between commendable care and deeply troubling issues. Many visitors to the facility report an initial sense of satisfaction, kindness from staff members, and a clean environment. Personal connections established by names like Florence, Haggai, Kent, Tracy, and Connie have made some family members feel welcomed and respected. These positive interactions highlight the importance of staff engagement in creating a supportive atmosphere for patients recovering from surgery or rehabilitation treatments.

However, this façade of excellent service often crumbles under scrutiny as numerous families recount harrowing experiences that overshadow the positive aspects of care provided. A recurring theme through several reviews is the alarming understaffing at the facility, which has led to severe lapses in patient dignity and general care. One family details their distress when their 83-year-old mother was frequently left unattended after using her buzzer for assistance with personal needs. The response she received from staff—encouraging her to use her diaper instead of receiving help—stripped her of dignity during an already vulnerable time following serious injuries.

Additionally, complaints about inadequate meal service compounded concerns over nursing care. Residents often reported cold food served long after mealtime began or incorrect dietary preferences being routinely ignored. Hair found in meals was cited as another indicator of negligent kitchen practices which detracted significantly from the dining experience. Despite assurances regarding resident rights and options such as laundry services being included in fees, many families voiced frustration over a lack of clear communication concerning these essential details.

Significant discontent also arose around activities offered within the facility. Long hours spent isolated in rooms or watching television instilled boredom among residents who expressed a desire for more engaging opportunities—especially recreational activities outside when weather permitted. Reviewers pointed out that despite having facilities like manicured golf courses nearby, no excursions occurred, leaving residents craving mental stimulation beyond sedentary entertainment indoors.

Communication—or the noticeable lack thereof—has emerged as another critical issue impacting family satisfaction with Prestonwood Rehabilitation's services. Multiple reviewers remarked on how difficult it was to contact administration or receive answers about loved ones' well-being during challenging periods in their health journey, particularly during transitions into hospice care or as questions arose about medication administration concerns. Families felt overlooked when they attempted to voice worries; this created further tension regarding the quality of care provided.

In contrast to these negative experiences are testimonials celebrating Prestonwood Rehabilitation's outstanding therapy programs aimed at promoting recovery while fostering independence among patients recovering from surgeries like hip replacements. Some families shared heartwarming stories reflecting on successful rehab experiences that empowered loved ones to regain strength and mobility before returning home—a testament to certain teams' dedicated efforts within the facility's rehabilitative aspect.

Ultimately, while Prestonwood Rehabilitation showcases myriad strengths—including friendly staff interactions amidst its clean environment—the overarching sentiment reveals urgent need for improvements related to staffing levels and operational management practices throughout various sections within the center such as skilled nursing versus rehab units. Moving forward, many families contemplating placement in such facilities should exercise caution based on both positive reports alongside significant warning signs identified throughout caregiver dynamics experienced firsthand by others who once placed trust in them during fragile moments upon loved ones’ recovery journeys.

Features

Housing

  • 132 resident community capacity 132 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Description

Prestonwood Rehabilitation & Nursing Center in Plano, TX offers a wide range of amenities and care services to its residents. The community features a beauty salon for beautification needs, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to use. Dining options include a dining room with restaurant-style dining and meal preparation and service.

The community provides various recreational facilities such as a fitness room, gaming room, garden, outdoor space, small library, and wellness center. Housekeeping services are provided to ensure a clean living environment. Each resident has their own private bathroom and can enjoy the convenience of having a kitchenette in their fully furnished accommodations.

Residents also have access to Wi-Fi/high-speed internet for connectivity purposes. Move-in coordination is available to assist with the transition into the community. Non-medical transportation arrangements can be made for residents as needed, including transportation to doctors' appointments.

In terms of care services, Prestonwood Rehabilitation & Nursing Center offers 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. Medication management is available for those who require assistance with their medications. The community also offers special dietary restrictions such as diabetes diet.

To promote mental wellness, there is a mental wellness program implemented within the community. Scheduled daily activities are organized by the staff to keep residents engaged and active throughout the day. Fitness programs are offered to promote physical health, and planned day trips provide opportunities for exploration outside of the community.

Furthermore, there are numerous amenities situated nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship,and theaters. In addition,the accessibility of two hospitals nearby provides peace of mind knowing that medical care is easily accessible when needed.

Overall,Prestonwood Rehabilitation & Nursing Center in Plano, TX provides a comfortable and convenient assisted living community that offers amenities and care services to meet the diverse needs of its residents.

Nearby Places of Interest

Restaurants

  • Main Street Cafe (0.4 miles)
  • Sonic Drive-In (0.5 miles)
  • Bread Zeppelin Salads Elevated (0.7 miles)
  • McDonald's (1.4 miles)
  • Parkway Tavern (1.5 miles)
  • Whiskey Cake (1.5 miles)
  • Eatzi's Market & Bakery (1.5 miles)

Places of Worship

  • Prestonwood Baptist Church (0.7 miles)
  • First Baptist Church at The Fields (4.4 miles)
  • Ismaili Jamatkhana & Center (5.6 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • CVS Pharmacy (1.5 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.5 miles)
  • Walmart Pharmacy (2.7 miles)
  • CVS Pharmacy (2.8 miles)

Parks

  • Arbor Hills Nature Preserve (0.9 miles)
  • Coyote Creek Park (1.6 miles)
  • Windhaven Meadows Park (2.7 miles)
  • Russell Creek Park (2.8 miles)
  • Shoreline Trail & Dog Run (4.2 miles)
  • Addison Circle Park (5.2 miles)

Hospitals

  • Texas Health Presbyterian Hospital Plano (1 miles)
  • The Heart Hospital Baylor Plano (3.7 miles)

Physicians

  • Touchstone Imaging Plano (1.3 miles)
  • Family Medicine Associates of Texas (2.2 miles)
  • Cornea Associates of Texas (2.6 miles)
  • Plano Orthopedic & Sports Medicine Center (2.8 miles)
  • Dhat (3.3 miles)
  • Dallas Associated Dermatologists (4.1 miles)
  • The ENT & Allergy Centers of Texas (4.8 miles)

Cafes

  • Starbucks (1.3 miles)
  • Panera Bread (3 miles)
  • Starbucks (3 miles)
  • Mimi's Star Cafe (3.5 miles)
  • 85C Bakery Cafe (5.9 miles)

Theaters

  • Cinemark (1.7 miles)

Transportation

  • Trinity Mills Station (5.8 miles)

Frequently Asked Questions

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