Prestonwood Rehabilitation & Nursing Center

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Pros

• The staff at Prestonwood Rehabilitation are consistently described as warm, kind, and attentive to the needs of the residents.
• Many reviewers appreciated the effective therapy programs, noting that therapists encouraged and supported patients throughout their recovery.
• The facility is often noted for its cleanliness and pleasant environment, creating a welcoming atmosphere for residents.
• Several families expressed satisfaction with the variety of activities offered to residents, helping to keep them engaged and active.
• Many reviewers highlighted the quality of care provided in the rehabilitation section of the facility, praising the dedication of nurses and aides.
• Residents reported enjoying a range of meal options and complimentary menu choices available at the facility.
• Positive experiences with administrative support and communication were mentioned by some families during initial admissions and care transitions.

Cons

• The facility is understaffed, leading to residents being left unattended for long periods.
• Staff often responded dismissively, stripping residents of their dignity when assistance was needed.
• The cleanliness of the rooms was subpar, requiring family members to clean them themselves.
• Meals were frequently incorrect, cold, and sometimes contained hair, causing dissatisfaction among residents.
• Communication with staff became challenging after COVID-19 restrictions were implemented, leading families to feel like a burden.
• Residents reported feeling neglected and poorly treated by staff in the skilled nursing area compared to those in rehabilitation.
• There was a lack of organized activities, contributing to boredom among residents who were cooped up indoors.
• Family members struggled to get clear answers from administration regarding care decisions and rights for their loved ones.
• Promises made about payment and Medicaid reimbursement were not fulfilled, leaving families financially burdened.
• Some staff exhibited poor behavior during meal times and towards residents waiting for food assistance.

Review

The experience of residents and their families at Prestonwood Rehabilitation has been a mixed bag, revealing a dichotomy between commendable care and deeply troubling issues. Many visitors to the facility report an initial sense of satisfaction, kindness from staff members, and a clean environment. Personal connections established by names like Florence, Haggai, Kent, Tracy, and Connie have made some family members feel welcomed and respected. These positive interactions highlight the importance of staff engagement in creating a supportive atmosphere for patients recovering from surgery or rehabilitation treatments.

However, this façade of excellent service often crumbles under scrutiny as numerous families recount harrowing experiences that overshadow the positive aspects of care provided. A recurring theme through several reviews is the alarming understaffing at the facility, which has led to severe lapses in patient dignity and general care. One family details their distress when their 83-year-old mother was frequently left unattended after using her buzzer for assistance with personal needs. The response she received from staff—encouraging her to use her diaper instead of receiving help—stripped her of dignity during an already vulnerable time following serious injuries.

Additionally, complaints about inadequate meal service compounded concerns over nursing care. Residents often reported cold food served long after mealtime began or incorrect dietary preferences being routinely ignored. Hair found in meals was cited as another indicator of negligent kitchen practices which detracted significantly from the dining experience. Despite assurances regarding resident rights and options such as laundry services being included in fees, many families voiced frustration over a lack of clear communication concerning these essential details.

Significant discontent also arose around activities offered within the facility. Long hours spent isolated in rooms or watching television instilled boredom among residents who expressed a desire for more engaging opportunities—especially recreational activities outside when weather permitted. Reviewers pointed out that despite having facilities like manicured golf courses nearby, no excursions occurred, leaving residents craving mental stimulation beyond sedentary entertainment indoors.

Communication—or the noticeable lack thereof—has emerged as another critical issue impacting family satisfaction with Prestonwood Rehabilitation's services. Multiple reviewers remarked on how difficult it was to contact administration or receive answers about loved ones' well-being during challenging periods in their health journey, particularly during transitions into hospice care or as questions arose about medication administration concerns. Families felt overlooked when they attempted to voice worries; this created further tension regarding the quality of care provided.

In contrast to these negative experiences are testimonials celebrating Prestonwood Rehabilitation's outstanding therapy programs aimed at promoting recovery while fostering independence among patients recovering from surgeries like hip replacements. Some families shared heartwarming stories reflecting on successful rehab experiences that empowered loved ones to regain strength and mobility before returning home—a testament to certain teams' dedicated efforts within the facility's rehabilitative aspect.

Ultimately, while Prestonwood Rehabilitation showcases myriad strengths—including friendly staff interactions amidst its clean environment—the overarching sentiment reveals urgent need for improvements related to staffing levels and operational management practices throughout various sections within the center such as skilled nursing versus rehab units. Moving forward, many families contemplating placement in such facilities should exercise caution based on both positive reports alongside significant warning signs identified throughout caregiver dynamics experienced firsthand by others who once placed trust in them during fragile moments upon loved ones’ recovery journeys.

Restaurants

• Main Street Cafe (0.4 miles)
• Sonic Drive-In (0.5 miles)
• Bread Zeppelin Salads Elevated (0.7 miles)
• McDonald's (1.4 miles)
• Parkway Tavern (1.5 miles)
• Whiskey Cake (1.5 miles)
• Eatzi's Market & Bakery (1.5 miles)

Places of Worship

• Prestonwood Baptist Church (0.7 miles)
• First Baptist Church at The Fields (4.4 miles)
• Ismaili Jamatkhana & Center (5.6 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• Walmart Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)

Parks

• Arbor Hills Nature Preserve (0.9 miles)
• Coyote Creek Park (1.6 miles)
• Windhaven Meadows Park (2.7 miles)
• Russell Creek Park (2.8 miles)
• Shoreline Trail & Dog Run (4.2 miles)
• Addison Circle Park (5.2 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (1 miles)
• The Heart Hospital Baylor Plano (3.7 miles)

Physicians

• Touchstone Imaging Plano (1.3 miles)
• Family Medicine Associates of Texas (2.2 miles)
• Cornea Associates of Texas (2.6 miles)
• Plano Orthopedic & Sports Medicine Center (2.8 miles)
• Dhat (3.3 miles)
• Dallas Associated Dermatologists (4.1 miles)
• The ENT & Allergy Centers of Texas (4.8 miles)

Cafes

• Starbucks (1.3 miles)
• Panera Bread (3 miles)
• Starbucks (3 miles)
• Mimi's Star Cafe (3.5 miles)
• 85C Bakery Cafe (5.9 miles)

Theaters

• Cinemark (1.7 miles)

Transportation

• Trinity Mills Station (5.8 miles)