Prestonwood Rehabilitation & Nursing Center
Save2460 Marsh Lane, Plano, TX 75093
For more information about senior living options: (844) 490-3973
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The staff at Prestonwood Rehabilitation are consistently described as warm, kind, and attentive to the needs of the residents. Many reviewers appreciated the effective therapy programs, noting that therapists encouraged and supported patients throughout their recovery. The facility is often noted for its cleanliness and pleasant environment, creating a welcoming atmosphere for residents. Several families expressed satisfaction with the variety of activities offered to residents, helping to keep them engaged and active. Many reviewers highlighted the quality of care provided in the rehabilitation section of the facility, praising the dedication of nurses and aides. Residents reported enjoying a range of meal options and complimentary menu choices available at the facility. Positive experiences with administrative support and communication were mentioned by some families during initial admissions and care transitions.
The facility is understaffed, leading to residents being left unattended for long periods. Staff often responded dismissively, stripping residents of their dignity when assistance was needed. The cleanliness of the rooms was subpar, requiring family members to clean them themselves. Meals were frequently incorrect, cold, and sometimes contained hair, causing dissatisfaction among residents. Communication with staff became challenging after COVID-19 restrictions were implemented, leading families to feel like a burden. Residents reported feeling neglected and poorly treated by staff in the skilled nursing area compared to those in rehabilitation. There was a lack of organized activities, contributing to boredom among residents who were cooped up indoors. Family members struggled to get clear answers from administration regarding care decisions and rights for their loved ones. Promises made about payment and Medicaid reimbursement were not fulfilled, leaving families financially burdened. Some staff exhibited poor behavior during meal times and towards residents waiting for food assistance.The experience of residents and their families at Prestonwood Rehabilitation has been a mixed bag, revealing a dichotomy between commendable care and deeply troubling issues. Many visitors to the facility report an initial sense of satisfaction, kindness from staff members, and a clean environment. Personal connections established by names like Florence, Haggai, Kent, Tracy, and Connie have made some family members feel welcomed and respected. These positive interactions highlight the importance of staff engagement in creating a supportive atmosphere for patients recovering from surgery or rehabilitation treatments.
However, this façade of excellent service often crumbles under scrutiny as numerous families recount harrowing experiences that overshadow the positive aspects of care provided. A recurring theme through several reviews is the alarming understaffing at the facility, which has led to severe lapses in patient dignity and general care. One family details their distress when their 83-year-old mother was frequently left unattended after using her buzzer for assistance with personal needs. The response she received from staff—encouraging her to use her diaper instead of receiving help—stripped her of dignity during an already vulnerable time following serious injuries.
Additionally, complaints about inadequate meal service compounded concerns over nursing care. Residents often reported cold food served long after mealtime began or incorrect dietary preferences being routinely ignored. Hair found in meals was cited as another indicator of negligent kitchen practices which detracted significantly from the dining experience. Despite assurances regarding resident rights and options such as laundry services being included in fees, many families voiced frustration over a lack of clear communication concerning these essential details.
Significant discontent also arose around activities offered within the facility. Long hours spent isolated in rooms or watching television instilled boredom among residents who expressed a desire for more engaging opportunities—especially recreational activities outside when weather permitted. Reviewers pointed out that despite having facilities like manicured golf courses nearby, no excursions occurred, leaving residents craving mental stimulation beyond sedentary entertainment indoors.
Communication—or the noticeable lack thereof—has emerged as another critical issue impacting family satisfaction with Prestonwood Rehabilitation's services. Multiple reviewers remarked on how difficult it was to contact administration or receive answers about loved ones' well-being during challenging periods in their health journey, particularly during transitions into hospice care or as questions arose about medication administration concerns. Families felt overlooked when they attempted to voice worries; this created further tension regarding the quality of care provided.
In contrast to these negative experiences are testimonials celebrating Prestonwood Rehabilitation's outstanding therapy programs aimed at promoting recovery while fostering independence among patients recovering from surgeries like hip replacements. Some families shared heartwarming stories reflecting on successful rehab experiences that empowered loved ones to regain strength and mobility before returning home—a testament to certain teams' dedicated efforts within the facility's rehabilitative aspect.
Ultimately, while Prestonwood Rehabilitation showcases myriad strengths—including friendly staff interactions amidst its clean environment—the overarching sentiment reveals urgent need for improvements related to staffing levels and operational management practices throughout various sections within the center such as skilled nursing versus rehab units. Moving forward, many families contemplating placement in such facilities should exercise caution based on both positive reports alongside significant warning signs identified throughout caregiver dynamics experienced firsthand by others who once placed trust in them during fragile moments upon loved ones’ recovery journeys.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (13 miles away) Dallas-Fort Worth International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Prestonwood Rehabilitation & Nursing Center in Plano, TX offers a wide range of amenities and care services to its residents. The community features a beauty salon for beautification needs, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to use. Dining options include a dining room with restaurant-style dining and meal preparation and service.
The community provides various recreational facilities such as a fitness room, gaming room, garden, outdoor space, small library, and wellness center. Housekeeping services are provided to ensure a clean living environment. Each resident has their own private bathroom and can enjoy the convenience of having a kitchenette in their fully furnished accommodations.
Residents also have access to Wi-Fi/high-speed internet for connectivity purposes. Move-in coordination is available to assist with the transition into the community. Non-medical transportation arrangements can be made for residents as needed, including transportation to doctors' appointments.
In terms of care services, Prestonwood Rehabilitation & Nursing Center offers 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. Medication management is available for those who require assistance with their medications. The community also offers special dietary restrictions such as diabetes diet.
To promote mental wellness, there is a mental wellness program implemented within the community. Scheduled daily activities are organized by the staff to keep residents engaged and active throughout the day. Fitness programs are offered to promote physical health, and planned day trips provide opportunities for exploration outside of the community.
Furthermore, there are numerous amenities situated nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship,and theaters. In addition,the accessibility of two hospitals nearby provides peace of mind knowing that medical care is easily accessible when needed.
Overall,Prestonwood Rehabilitation & Nursing Center in Plano, TX provides a comfortable and convenient assisted living community that offers amenities and care services to meet the diverse needs of its residents.
Prestonwood Rehabilitation & Nursing Center is located at 2460 Marsh Lane, Plano, TX 75093 in Denton County, Texas
Prestonwood Rehabilitation & Nursing Center on seniors.fyi includes 5 photos including images showing interior, chandelier, fireplace, living room, dining, architecture, entrance, high ceiling, and more.
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