Prestonwood Rehabilitation & Nursing Center in Plano, TX
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2460 Marsh Lane, Plano, TX 75093
For more information about senior living options: (844) 490-3973
Prestonwood Rehab is an exceptional facility with a team that truly puts residents first. Angil D. is absolutely amazing, her actions speaking louder than words, showing genuine care for residents. The entire team is focused, compassionate, and intentional about meeting residents' medical, emotional, and personal needs with dignity and kindness. Prestonwood Rehab sets a high standard for care, evident in its culture and outcomes. The staff are caring and attentive; the therapy team is amazing and nursing care is fantastic. Audrey Denman, the Executive Director, leads a team that provides excellent care. The facility is beautiful, clean, and conveniently located, making visits easy. Families feel supported every step of the way, and residents are treated with dignity and respect.
The reviewer states that Prestonwood Rehab is poorly managed and unresponsive to patient needs. A reviewer calls the facility a nightmare due to unanswered alarms and front-desk neglect. A reviewer says the staff are rude and fail to communicate with families. Several accounts report belongings being lost or stolen at Prestonwood. Many reviews describe chronic understaffing and slow response to call bells. Some reviewers claim residents developed bedsores or declined after transfer, indicating poor care. A reviewer alleges disorganized discharge planning and inconsistent information from staff. One reviewer accuses the facility of unethical Medicaid billing and not refunding payments. A reviewer asserts that residents were abused by staff during care.Prestonwood Rehabilitation & Nursing Center in Plano, Texas is best suited for families pursuing a recovery-focused stay where aggressive therapy is paired with hands‑on nursing care and a welcoming, well-kept environment. The rehab program consistently earns praise for skilled physical and occupational therapy that pushes residents toward independence, with many families noting tangible gains and a clear plan for returning home. Leadership under Audrey Denman is repeatedly cited as a steadying influence, communicative, organized, and willing to coordinate care with families. The campus itself projects a clean, modern vibe, and the convenient location makes it practical for regular visits and involvement in care decisions. In short, Prestonwood earns confidence for short-term, goal‑driven rehab, while signaling that long-term care experiences can vary and require careful screening.
That variability is the reason alternatives should be on the radar for certain families. For those who insist on consistent, transparent operations across both rehab and long-term care, the facility’s track record on day‑to‑day reliability and discharge planning can feel uneven. Several reviews flag slow responses to bells, gaps in discharge planning, and communications lapses that leave families guessing about medical status and next steps. While many families report excellent therapy and kind staff, claims of neglect or disorganization, along with concerns about belongings going missing in a few cases, underscore the need for due diligence. Families with loved ones who will remain long-term or who require steady, cross‑unit oversight should compare Prestonwood against other communities with demonstrated continuity and accountability. If complete, proactive family engagement and predictable daily care matter most, alternatives deserve consideration.
Yet the positives in Prestonwood are substantial when the focus is rehabilitation first. The clinical staff delivering rehab is frequently described as highly capable, attentive, and motivated to restore function. The therapy team earns widespread praise for its energy, individualized attention, and practical approach to getting residents home. Nursing care is often highlighted as compassionate and responsive, with many families feeling that the care team truly treats residents with dignity and empathy. The executive leadership, particularly Audrey Denman, emerges as a stabilizing force, an administrator who emphasizes communication and care coordination. The facility’s aesthetics and clean, renovated spaces, plus the ability to visit easily and participate in therapy scheduling, contribute to a recovery atmosphere that many families recognize as conducive to progress. For post-operative or mobility-impaired patients, Prestonwood’s rehab ecosystem can translate into meaningful improvement and a smoother transition back to independence.
The flip side centers on experiences that undermine confidence in the facility’s reliability. The most significant concerns involve uneven quality between the rehab core and the long‑term care wing, with reports of understaffing and delayed responses that erode trust in daily safety and comfort. Discharge planning and family communication appear frequently as pain points, care plans sometimes feel rushed or incompletely shared, and timely updates about medical status or post-rehab steps aren’t guaranteed. Several accounts describe episodes of distress about care consistency, and a subset portrays more troubling issues such as bedsores, insufficient fall protection, and episodes of staff behavior that families view as dismissive or inattentive. Allegations of theft or loss of personal items, though not universal, are a real risk signal for families to investigate safeguards and accountability. Taken together, these concerns are not minor and must be weighed against rehab outcomes before committing long-term.
That is why the decision hinges on priorities. If the ultimate aim is robust, goal‑oriented rehabilitation and a caring frontline team that motivates recovery, Prestonwood can deliver substantial value, provided the family confirms a strong fit for the unit where the loved one will reside and insists on a clear, actionable care plan. The beneficial claims about therapy quality, compassionate nursing, and transparent leadership carry real weight, yet they do not fully offset systemic gaps in communication or potential care gaps in non‑rehab areas. Prospective families should demand a formal care‑plan conference with the social worker, the nursing director, and the therapy lead, plus explicit discharge criteria, real-time family updates, and accountability processes if problems arise. For those prioritizing long‑term stability and predictable daily routines, it makes sense to explore alternative facilities that demonstrate steadier cross‑unit performance and stronger safeguards.
Overall, Prestonwood Rehabilitation & Nursing Center remains a compelling option for rehab-focused care in Plano when the priority is high‑quality therapy delivered in a respectful, comfortable setting. It is not a universal solution; the strongest success stories come from families who approach care with clear expectations, active involvement, and a plan to monitor the transition beyond the rehab phase. For families willing to do thorough due diligence, engage early, and push for concrete discharge plans, Prestonwood offers a credible pathway back toward independence, backed by a capable therapy engine and a culture that, in many cases, genuinely cares. For those seeking unwavering long-term care consistency, however, it remains prudent to compare alternatives to ensure daily operations, safety practices, and family communication align with long-term expectations and peace of mind.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (13 miles away) Dallas-Fort Worth International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Prestonwood Rehabilitation & Nursing Center in Plano, TX offers a wide range of amenities and care services to its residents. The community features a beauty salon for beautification needs, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to use. Dining options include a dining room with restaurant-style dining and meal preparation and service.
The community provides various recreational facilities such as a fitness room, gaming room, garden, outdoor space, small library, and wellness center. Housekeeping services are provided to ensure a clean living environment. Each resident has their own private bathroom and can enjoy the convenience of having a kitchenette in their fully furnished accommodations.
Residents also have access to Wi-Fi/high-speed internet for connectivity purposes. Move-in coordination is available to assist with the transition into the community. Non-medical transportation arrangements can be made for residents as needed, including transportation to doctors' appointments.
In terms of care services, Prestonwood Rehabilitation & Nursing Center offers 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. Medication management is available for those who require assistance with their medications. The community also offers special dietary restrictions such as diabetes diet.
To promote mental wellness, there is a mental wellness program implemented within the community. Scheduled daily activities are organized by the staff to keep residents engaged and active throughout the day. Fitness programs are offered to promote physical health, and planned day trips provide opportunities for exploration outside of the community.
Furthermore, there are numerous amenities situated nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship,and theaters. In addition,the accessibility of two hospitals nearby provides peace of mind knowing that medical care is easily accessible when needed.
Overall,Prestonwood Rehabilitation & Nursing Center in Plano, TX provides a comfortable and convenient assisted living community that offers amenities and care services to meet the diverse needs of its residents.
Prestonwood Rehabilitation & Nursing Center is located at 2460 Marsh Lane, Plano, TX 75093 in Denton County, Texas
Prestonwood Rehabilitation & Nursing Center on seniors.fyi includes 5 photos including images showing interior, fireplace, living room, dining, architecture, chandelier, high ceiling, studio apartment, and more.
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