Prestonwood Rehabilitation & Nursing Center in Plano, TX

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Prestonwood Rehabilitation & Nursing Center in Plano, TX

Prestonwood Rehabilitation & Nursing Center is a nursing home community in Plano, TX.

Information last verified:

2460 Marsh Lane, Plano, TX 75093

For more information about senior living options: (866) 208-4318

3.4 from 88 reviews
5 stars
48
4 stars
5
3 stars
1
2 stars
6
1 stars
28

Overall Review of Prestonwood Rehabilitation & Nursing Center

common 28 reviews mention this

Staff care gets strong mentions

Residents’ families repeatedly describe staff as kind, helpful, and attentive during rehab and nursing care.

Many reviewers say the staff treats residents with kindness and respect, and that aides, nurses, and therapists respond with help and professionalism. A number of families also mention feeling supported through the stay, including clear updates at times and reassurance when care felt stressful. A smaller set of reviews take the opposite view, describing disorganization or not enough help, which affects day-to-day confidence.

common 12 reviews mention this

Facility cleanliness comes up often

Multiple reviewers highlight the facility’s cleanliness and upkeep.

Several families mention that the building is clean and well kept, with some describing constant cleaning and a renovated feel. Others still praise cleanliness even while raising concerns about communication, staffing, or care consistency. A few negative reviews also cite rooms not being cleaned properly, including families saying they ended up cleaning themselves.

caveat 16 reviews mention this

Families report mixed communication

Communication with families is inconsistent, with reviewers describing both being kept informed and feeling left in the dark.

Some reviewers say they received communication and updates, including mentions of nurses keeping them informed and weekly calls after admission. Others report that discharge planning, care discussions, or general updates were delayed or incomplete, sometimes describing rushed or missing meetings. Several negative comments connect poor communication to larger worries about care decisions and responsiveness.

caveat 10 reviews mention this

Food quality is praised and criticized

Meals earn both compliments for tastiness and complaints about quality or temperature.

Some reviewers describe meals as tasty, plentiful, or enjoyable, with a few calling out specific appreciation for food options. At the same time, other families complain that food was cold, reheated, or ordered incorrectly. This split makes dining feel less consistent across experiences.

caveat 9 reviews mention this

Response times and staffing worries

Several reviewers say help isn’t always available quickly when residents need assistance.

A number of negative reviews describe delays in responding to call lights or needing to wait a long time for assistance. Some also mention residents being left in rooms longer than expected, including instances where bathroom support felt insufficient. While many reviews are positive about care, these complaints point to variability in responsiveness and staffing.

common 14 reviews mention this

Therapy support is frequently noted

Therapy is a recurring point of praise, with reviewers describing supportive rehab help.

Many reviewers credit the therapy team with helping residents make progress, including improvements after surgery or recovery milestones. Several comments also mention therapists encouraging effort and coordinating rehab goals. A smaller set of reviews, however, disputes that therapy was consistent enough, describing limited motivation or concerns about when residents were discharged.

caveat 7 reviews mention this

Care planning and transitions vary

Some families describe care-plan meetings and discharge transitions as rushed or poorly handled.

A few reviewers say introductions, care plan meetings, or discharge steps were handled quickly or without the guidance they expected. Others describe discharge-related stress, including late notice that led to scrambling for next steps. At the same time, some families report smoother transitions with help from social services and ongoing support, suggesting results depend on the situation.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 132 resident community capacity 132 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Dallas Love (13 miles away) Dallas Love (13 miles away)
  • Dallas-Fort Worth International (14 miles away) Dallas-Fort Worth International (14 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Main Street Cafe (0.4 miles)
  • Sonic Drive-In (0.5 miles)
  • Bread Zeppelin Salads Elevated (0.7 miles)
  • McDonald's (1.4 miles)
  • Parkway Tavern (1.5 miles)
  • Whiskey Cake (1.5 miles)
  • Eatzi's Market & Bakery (1.5 miles)

Places of Worship

  • Prestonwood Baptist Church (0.7 miles)
  • First Baptist Church at The Fields (4.4 miles)
  • Ismaili Jamatkhana & Center (5.6 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • CVS Pharmacy (1.5 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.5 miles)
  • Walmart Pharmacy (2.7 miles)
  • CVS Pharmacy (2.8 miles)

Parks

  • Arbor Hills Nature Preserve (0.9 miles)
  • Coyote Creek Park (1.6 miles)
  • Windhaven Meadows Park (2.7 miles)
  • Russell Creek Park (2.8 miles)
  • Shoreline Trail & Dog Run (4.2 miles)
  • Addison Circle Park (5.2 miles)

Hospitals

  • Texas Health Presbyterian Hospital Plano (1 miles)
  • The Heart Hospital Baylor Plano (3.7 miles)

Physicians

  • Touchstone Imaging Plano (1.3 miles)
  • Family Medicine Associates of Texas (2.2 miles)
  • Cornea Associates of Texas (2.6 miles)
  • Plano Orthopedic & Sports Medicine Center (2.8 miles)
  • Dhat (3.3 miles)
  • Dallas Associated Dermatologists (4.1 miles)
  • The ENT & Allergy Centers of Texas (4.8 miles)

Cafes

  • Starbucks (1.3 miles)
  • Panera Bread (3 miles)
  • Starbucks (3 miles)
  • Mimi's Star Cafe (3.5 miles)
  • 85C Bakery Cafe (5.9 miles)

Theaters

  • Cinemark (1.7 miles)

Transportation

  • Trinity Mills Station (5.8 miles)

Frequently Asked Questions

Where is Prestonwood Rehabilitation & Nursing Center?
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